Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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phyllis robey Westfield, IN

So far fine. Good customer service. Not always clear what batteries or sensors need replacement

6 years ago

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Joseph Forgacic Springfield, PA

had not major problem for over one year now, equipment is good, and service good.

6 years ago

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Arthur Marria Rex, GA

Excellent service, quality product and great customer service

6 years ago

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Nolan Castro Orlando, FL

Excellent. No problems. A reliable, solid system at an afforadable price.

6 years ago

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Shannon Philadelphia, PA

excellent company. No issues with system. Customer service is excellent

6 years ago

Reply from Vivint

Thank you for your feedback Shannon! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Elane Sandston, VA

I really like the doorbell camera being able to see who is at the door

6 years ago

Reply from Vivint

Thank you for your feedback Elane! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Chris Durham, NC

Great support and service for years -- no reason to switch to anyone else.

6 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Mary Brunswick, GA

They have always resolve my problems and concerns in a timely manner

6 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Alevtyna Gjessing Duluth, MN

Trust this system , using it for many years, like stability

6 years ago

Reply from Vivint

Thank you for your feedback Alevtyna! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Ted Givers Rogers, AR

Vivint has very capable response people when you need them.

6 years ago

Reply from Vivint

Thank you for your feedback Ted! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Sandy

Amazing. The cameras are awesome and it is all easy to understand and run!

6 years ago

Reply from Vivint

Thank you for your feedback Sandy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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James

always good, never had any issues , very help full when needed

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Iona Jones Cibolo, TX

Good experience, very easy to use. Step by step instruction easy to follow.

6 years ago

Reply from Vivint

Thank you for your feedback Iona! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Diana Wyman Buda, TX

I love my Vivint System, Cameras are great, the system is very user friendly

6 years ago

Reply from Vivint

Thank you for your feedback Diana! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Frances Los Angeles, CA

I am happy with the service and support they provide when I have a problem with the equipment

6 years ago

Reply from Vivint

Thank you for your feedback Frances! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Paul Cummings Borger, TX

Good, there are a few quark's with any smart system one has no matter the brand or supplier.

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 6th, 2020

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Verified Customer

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Angie Lischka

Professional and good services and I am treated as a valued customer

6 years ago

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Ann Mace Helena, AL

always professional and quick response to the voice activated panel

6 years ago

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Ghazaleh lahsaei wallace Clarksville, TN

First time with a security system and they are very informative and care about their clients

6 years ago

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Kenneth Locust Grove, GA

Good product, equipment and service. Fast response and interactions, but slower due to coronavirus

6 years ago

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Verified Customer

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Lisa C Forney, TX

Good- been with them for years. ALways helpful when we call or need assistance

6 years ago

Reply from Vivint

Thank you for your feedback, Lisa! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

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Verified Customer

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Paul Wegner Long Beach, CA

Very satisfied! Great customer service! High quality equipment!

6 years ago

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Steve Darlington, SC

Never had a problem with them. The equipment works well,never had a failure.

6 years ago

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Verified Customer

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Valencia Riverdale, IL

All Good wonderful and always prompt to respond to an alarm call on the system cameras are clear

6 years ago

Reply from Vivint

Thank you for your feedback Valencia! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Bob Weinstein

Excellent customer service and friendly salespeople who don't try to oversell

6 years ago

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Jerry Stenclik

Nothing but perfect. Great customer service and response when needed.

6 years ago

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Christine Orlando

Mostly good. When I have had a problem, it is usually resolved over the phone.

6 years ago

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Rebecca Jones

Very good customer service quality of exceptional customer service

6 years ago

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Bluu

Good service I have never not been called when the alarm goes off in my house.

6 years ago

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James P Reedy

Good for many years. At alarms, they have been fast to reply.

6 years ago

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Verified Customer

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Bianca Barnett

Wonderful every aspect of customer service has been optimal.

6 years ago

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Verified Customer

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Walterman Graves

I have had a nice time with vivint new system with security doorbell camera

6 years ago

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Mitch

Great. Haven't had any problems. System works great sense it was upgraded

6 years ago

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Paula Carr-Norwood

Excellent, alerts are prompt. Customer service has been excellent

6 years ago

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Sigmund

Excellent. Customer service always prompt and solves any issues

6 years ago

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Spencer

It works. It’s easy to use. I have had no problems with it in the last five years.

6 years ago

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Verified Customer

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Janet

They are always there when we need them so I am happy. I am glad I have Vivint.

6 years ago

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Marjorie

I feel very secure with Vivint. They’re always there. I can depend on it.

6 years ago

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Verified Customer

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Anselma

Support is professional and things are done right. It gives me peace of mind.

6 years ago

Reply from Vivint

Thank you for your feedback Anselma! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Kathleen

It has never failed me. I can rely on Vivint. We are really happy.

6 years ago

Reply from Vivint

Thank you for your feedback Kathleen! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Lori

They’re always there to help use. We feel safe at night. They’re doing good.

6 years ago

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James

Convenience, easy to use. The technician was very knowledgeable and very helpful when he set it up.

6 years ago

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Larry

They always answer my questions and stand behind their equipment. I like the door camera.

6 years ago

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Verified Customer

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Shelley

Customer service follows through. It's easy to use and has good value.

6 years ago

Reply from Vivint

Thank you for your feedback Shelley! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

They're pretty persistent about coming in doing their jobs. The cameras have been pretty clear.

6 years ago

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Verified Customer

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Philip

Every time we call them we get good service. The equipment works well.

6 years ago

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Verified Customer

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Gay

They just make it work. I like the system on the front door.

6 years ago

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Verified Customer

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Christie

They're quick to respond whenever we've had an issue. We haven't updated it.

6 years ago

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Verified Customer

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Deborah

I like their service and presentation. Their customer service is the best.

6 years ago

Reply from Vivint

Thank you for your feedback Deborah! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Oran

Vivint looked better than Guardian Protection. I've had some trouble with their online chat.

6 years ago

Reply from Vivint

Thank you for your feedback Oran! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

Vivint Reviews