Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Keia Robinson

Poor Communication. My system had been malfunctioning since it was started and no one has addressed it.

5 years ago

Reply from Vivint

Thank you for your feedback, Keia. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Amanda Cooper

They are very professional and we are pleased with our service

5 years ago

Reply from Vivint

Thank you for your feedback Amanda! We are so glad to hear about your experience with your technicians and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Lisa Henry

When will the cameras start working? They only worked for a couple of weeks. Resetting did not help.

5 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Autumn Kauffman

It's been great and definitely leaves us with a peace of mind.

5 years ago

Reply from Vivint

Thank you for your feedback Autumn! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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K.h.

Products didn't have the capabilities the sales person said they did (doorbell camera range). Cameras lagged very spotty feed. Maybe it was our wifi.

5 years ago

Reply from Vivint

Thank you for your feedback, K.H. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Daniel Auguste

It has been awesome! The ease of use for the app and products are great

5 years ago

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Verified Customer

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Petra Correa

We love it !! It's easy to use!! I recommend to everyone to use

5 years ago

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Charles Roberts

Poor when we got the system we were told that we didn't need Wi-Fi to use it we have not been able to use it in months so we have not been having it connected

5 years ago

Reply from Vivint

Charles, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 5th, 2021

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Verified Customer

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Jared

Vivint's cameras don't work, and I think their customer service needs to get better. They stole my Rolex when they installed the system.

5 years ago

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Verified Customer

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Terrance

Vivint is cheaper than other companies, and I like the quality of their camera.

5 years ago

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Verified Customer

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Javonda

Their cameras are great quality! I feel secure using Vivint's security system.

5 years ago

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Verified Customer

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Colecia

Their system is easy to use, and their customer service is easy to get a hold of.

5 years ago

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Verified Customer

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richard seaworth

We have trouble looking back on the cameras, they need a fast forward and reverse so you can find a time

5 years ago

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Verified Customer

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Maria Hall

Customer service has been great from the beginning to present.

5 years ago

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Verified Customer

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Jackie Pletcher

Would not recommend. Slow feedback video (no matter what network I'm on), and garage door module has made it 30X harder to open my garage doors.

5 years ago

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Verified Customer

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Joshua Smith Semmes, AL

Vivint is "ok". The app is pretty good but has problems often. The price is too high and the hardware is proprietary.

5 years ago Edited October 28, 2021

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Verified Customer

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ADAM BECK

Greatest works well and cameras r clear and audio is amazing

5 years ago

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Verified Customer

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Madeline Palmer

The system works well, cameras are set to show anyone in our front yard.

5 years ago

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Verified Customer

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Norman Lillington

Good. I only had contact with the installer. He was efficient and knowledgeable

5 years ago

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Verified Customer

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Tru

Horrible. Wasn't what I asked for and when I tried to return they treated me like a least than person who had no knowledge and no power over my own money.

5 years ago

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Verified Customer

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Rebecca

I've enjoyed the security camera and of course letting know who is at the door.

5 years ago

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Verified Customer

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AD

Very satisfied with the service offered. Friendly and professional.

5 years ago

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Verified Customer

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Cole Schmidt

Very good experience, there has been a problem, that was able to be rectified over the phone

5 years ago

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Verified Customer

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Dominique Krind

So far we have enjoyed it and love the new features we received .

5 years ago

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Verified Customer

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Adam Rodriguez

Been great, I do wish there were better options for the rules around door locks.

5 years ago

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Verified Customer

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Raymond Basanes

Outdoor cameras does not detect motion consistently. My ring outdoor cameras are way better and sharper in detecting motions. Vivint can not seem to fix the problem.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Danielle

Great Service, quick transfer of service. Highly recommended.

5 years ago

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Verified Customer

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Kendra Jones

My experience has been ok, I feel like for the amount of money I'm paying the system should glitch as much as it does

5 years ago

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Verified Customer

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Robert Conquest

Very good...minor issue with front door lock. Over all the system has worked as advertised.

5 years ago

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Verified Customer

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Michael

Generally works and easy to use. I can monitor my home at all times.

5 years ago

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Verified Customer

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James

The best thig about Vivint is that it’s easy to arm and disarm.

5 years ago

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Verified Customer

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Megan

Thermostat doesn't work. My house gets super cold at night and the app nor the thermostat will fix it. It just shuts down.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Verified Customer

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Juanita

My experience with customer service and the product has been good.

5 years ago

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Verified Customer

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Javier

we are happy with the unit. I do have one simple issue with door key pad

6 years ago

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Verified Customer

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John P

User friendly and reliable. Crystal clear videos. Easy to rewind from immediate notifications.

6 years ago

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Verified Customer

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Bud Wolfe

Only one issue during our whole contract and they fixed it in a timely matter

6 years ago

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Verified Customer

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Paula Faubel

Very positive first impression. The installer was helpful and professional.

6 years ago

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Verified Customer

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Tracie

TERRIBLE!!!!!!!! I was lied to. I was told that they would buy me out of my contract with another company . But that never happened I'm paying 2 alarm bills

6 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Rowland Whitsell

Customer Service is lacking. Called after our install about front door showing not locked, but no resolution no help...

6 years ago

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Verified Customer

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Maverick Montiel

I love them. The projected growth of the company is astonishing.

6 years ago

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Verified Customer

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Courtney Coon

The system runs pretty well. Gives me the extra cushion of security I was looking for.

6 years ago

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Verified Customer

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JW

Excellent service overall. The monitoring is great but a little pricey.

6 years ago

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Verified Customer

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Chris S.

Love it! Install was professional and the product is great!

6 years ago

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Verified Customer

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Robert corliss

I feel safe in my home and the service is good with all the repersentives

6 years ago

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Verified Customer

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Pamela Pack

It is Secure and easy to use. The customer service is wonderful.

6 years ago

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Verified Customer

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Donald Long

Ok with a major exception. Your customer service representatives have no patience and less knowledge about the product.

6 years ago

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Verified Customer

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carmen gipson

it was excellent an he was knowledgeable and very resourceful

6 years ago

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Verified Customer

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Wesley

Great,easy to use and it makes me feel much safer day and nite

6 years ago

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Verified Customer

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Anthony

Its the most over priced security system on the market. I compared after I signed up so it's my fault, but I would return this immediately if I was able.

6 years ago

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Verified Customer

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Frances Baker

I'm not really happy with my service and when you call tech support they expect you to fix the problem and I am not a tech person.

6 years ago

Vivint Reviews