Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Rick Jones Mesquite, TX

The sales person started by saying we would receive certain equipment free then later in the presentation said we would pay for the equipment over time. He lied.

5 years ago

Reply from Vivint

Thank you for your feedback, Rick. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Johnny Fort Worth, TX

Its been really awesome so far, I haven't had any problems with it,,

5 years ago

Reply from Vivint

Thank you for your feedback, Johnny! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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HILARY KESLER Hockley, TX

The system is OK, but customer service needs a makeover. Trying to get to the right person is a loss.

5 years ago

Reply from Vivint

Thank you for your feedback, Hilary. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Ana La Marque, TX

Some issues with the system, but overall best price for the area for the devices we have

5 years ago

Reply from Vivint

Thank you for your feedback, Ana. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Debra A Garcia=Brooks Corpus Christi, TX

Difficult always a problem or long wait. Always a different answer to question system has issues from day one no one can fix

5 years ago

Reply from Vivint

Thank you for your feedback , Debra. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Frances Olivieri Austin, TX

Mixed. Video cameras act erratically. Customer service phone reps are TERRIBLE. Our service technician is great.

5 years ago

Reply from Vivint

Thank you for your feedback, Frances. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Thomas rose Abilene, TX

Not very good. I have been having constant thermostat issues and all I can do is chat with someone. I really want my money back

5 years ago

Reply from Vivint

Thank you for your feedback , Thomas. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Patriot Petroleum Solutions Loveland, CO

Our technician did a wonderful job explaining all issues to our team

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Dulce Sanchez Colorado Springs, CO

A bit frustrating , cameras will not record at times, application will buffer for a long time, vr recorder will not play when needed

5 years ago

Reply from Vivint

Thank you for your feedback, Dulce. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Glenn Hayes Southfield, MI

Hate It! Slow, no show, insensitive, horrible customer service. The system interferes with my cable service; if one works it takes the other connection out.

5 years ago

Reply from Vivint

Thank you for your feedback , Glenn. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Doug Chicago, IL

Not great. It has taken 7 tech visits and over 10 hours on the phone in 6 months to finally get everything set up properly.

5 years ago

Reply from Vivint

Thank you for your feedback , Doug. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Adriene Campbell Cordele, GA

I love the doorbell camera but it seems as if it has a delay. People will be knocking at my door before it notify me.

5 years ago

Reply from Vivint

Thank you for your feedback , Adriene. We appreciate your honesty about your experience with  your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Amanda Maunsell

We love it. Great customer service. App is easy to use and very user friendly.

5 years ago

Reply from Vivint

Thank you for your feedback, Amanda! We are so glad to hear about your experience with your app and how you're loving your system.

Jan. 31st, 2021

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Verified Customer

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Kenneth Peteron District Heights, MD

Very satisfied with product. The camera pictures üì∑ are very clear

5 years ago

Reply from Vivint

Thank you for your feedback, Kenneth! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 31st, 2021

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Verified Customer

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Jennifer Johnson Knightdale, NC

Nothing but great. Alarm goes off and you get a call very quickly.

5 years ago

Reply from Vivint

Thank you for your feedback, Jennifer! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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Verified Customer

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Alison Concord, NC

Very quick to respond when alarm triggers . Very professional

5 years ago

Reply from Vivint

Thank you for your feedback, Alison! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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Verified Customer

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Grady Conner Lake Charles, LA

Service has been excellent from sales to installation to service

5 years ago

Reply from Vivint

Thank you for your feedback, Grady! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Megan Hernandez San Antonio, TX

Experience has been good except we didn't get the motion sensor that we were told we would get.

5 years ago

Reply from Vivint

Thank you for your feedback, Megan. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Colton Ramey Round Rock, TX

I love it. Allows me to access everything in my home and is flawless.

5 years ago

Reply from Vivint

Thank you for your feedback, Colton! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Ron Alberty Longmont, CO

Great! Very efficient system. Much more reliable than ADT system.

5 years ago

Reply from Vivint

Thank you for your feedback , Ron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Telcida Dolcine-Sinclair Baldwin, NY

Horrible- i scheduled to get a door lock the rep told me he was coming and never came. Then I called customer service for assistance and still no help

5 years ago

Reply from Vivint

Thank you for your feedback , Telcida. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Windy bradeen Thomaston, GA

They respond guickly. They answer my questions very quickly.

5 years ago

Reply from Vivint

Thank you for your feedback, Windy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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William Grimes Fernandina Beach, FL

Below average at best . the salesman sold me things I didn't,even know about . I called and another man came to my home ans was "surprised" at the quality of thw work .

5 years ago

Reply from Vivint

Thank you for your feedback , William. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Cally Phillips Richmond, KY

Decent. The battery in the door locks have to be changed alot even when using name brand batteries and hardly used.

5 years ago

Reply from Vivint

Thank you for your feedback , Cally. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Shantell Gretna, LA

; the service tech who installed system was tacky when he cut out wall. Listed name on bill isn't my name

5 years ago

Reply from Vivint

Thank you for your feedback, Shantell. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Dorethea Buffalo, NY

Ok equipment is way to expensive on top of monthly cost for the service it adds up and equipment don't last long

5 years ago

Reply from Vivint

Thank you for your feedback, Dorethea. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Diane Columbus, OH

the sales person was awesome, the products are awesome, customer services is sub par

5 years ago

Reply from Vivint

Thank you for your feedback, Diane! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Javion Fountain, CO

The motion detector doesn't pick up individuals every time when they enter my yard and there's always a delay when trying to view cameras

5 years ago

Reply from Vivint

Thank you for your feedback, Javion. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Lisa Marie Testa Conroe, TX

Very helpful, easy to deal with, priced right, upgraded equipment

5 years ago

Reply from Vivint

Thank you for your feedback, Lisa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Somer Amarillo, TX

Big mistake. The installation was a nightmare. They trashed my house and the wiring looks horrible. My ring camera never works which I hear is the norm

5 years ago

Reply from Vivint

Thank you for your feedback Somer. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Randy DeLung Lubbock, TX

Overall fine, but why would I have the police called to my house because a window that cannot be opened have an alarm set off ?

5 years ago

Reply from Vivint

Thank you for your feedback Randy. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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sherri Fresno, CA

Well haven't been able to use the home security do to the fact tha the app will not load on some of our systems and on 2 of my kids phones.

5 years ago

Reply from Vivint

Thank you for your feedback Sherri. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Jay jay Treadway Sacramento, CA

Customer Service was helpful but scheduling was frustrating. The technician was fast and knowledgeable.

5 years ago

Reply from Vivint

Thank you for your feedback, Jay. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Yosairis Pellot Garner, NC

Horrible will not recommend they people who installed my camera cut a electrical line and cut a big whole where the outside camera where water is not coming into my home

5 years ago

Reply from Vivint

Thank you for your feedback Yosairis. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Lakeisha Wilson Wilson, NC

Vivint is the best smart home security. The cameras has the best quality.

5 years ago

Reply from Vivint

Thank you for your feedback, Lakeisha! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Evangelist Mary Washington Everette Hollywood, SC

Fair. I do have some concerns about the company.. the quality of some of products plus the salesperson

5 years ago

Reply from Vivint

Thank you for your feedback , Mary. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Jennifer Alpharetta, GA

It was not a good one, we called to set up service, they charged my card and still didn't have service set up weeks later.

5 years ago

Reply from Vivint

Thank you for your feedback Jennifer. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Juanita Mobile, AL

Very dependable and good quality. Customer service is hard to get in touch with most of the time.

5 years ago

Reply from Vivint

Thank you for your feedback, Juanita! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Kim lyon Southaven, MS

Great. Happy with the camera system and door bell. I would recommend

5 years ago

Reply from Vivint

Thank you for your feedback, Kim! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Serboya Delotta Avon, MS

From the first time that everything was installed it works great

5 years ago

Reply from Vivint

Thank you for your feedback, Serboya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Roniesha Sanders Louisville, KY

Great , they are very understanding doing the COVID pandemic

5 years ago

Reply from Vivint

Thank you for your feedback, Roniesha! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Leigh Gatewood Louisville, KY

I find I have in the 1st year of using them had many issues with my devices. Especially the doorbell camera.

5 years ago

Reply from Vivint

Thank you for your feedback, Leigh. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Christopher Harlacher McKeesport, PA

OUTSTANDING . Love the doorbell camera. Technicians are true professionals.

5 years ago

Reply from Vivint

Thank you for your feedback. Christopher. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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James

I think it is good. I like the way it works. My home is secure. I did have an issue with customer service.

5 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Cameron Robertson

inconsistent with cameras working and takes forever for the app to show us who is at our door when we arent home

5 years ago

Reply from Vivint

Thank you for your feedback, Cameron. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Kyle Kilgore

There is a delay when people get in view & they are gone before it picks up signal

5 years ago

Reply from Vivint

Thank you for your feedback , Kyle. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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John Morgan

Good company to work with, alarms go off they get with you right away

5 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Ma Arroyo

It's been great!!! Very secure and fast service. Great customer service

5 years ago

Reply from Vivint

Thank you for your feedback, MaArroyo! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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salvador

great service great equipment great prices that's all you need

5 years ago

Reply from Vivint

Thank you for your feedback, Salvador! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Terrance Lilly

Horrible, door camera stopped working called the help desk and got the run around. I am paying for the equipment and service that does not work I'm not happy at ALL.

5 years ago

Reply from Vivint

Thank you for your feedback Terrance. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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