Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Carla Jones Norman, OK

The young man that sold it to me did not train me on how to use it or give me a booklet that would tell me how to use it.

5 years ago

Reply from Vivint

Thank you for your feedback , Carla. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Angela Zeller Waco, TX

They try to up-sell items with the promise your price won't go up, then try to increase your monthly payment by double.

5 years ago

Reply from Vivint

Thank you for your feedback, Angela. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Lisa Missouri City, TX

I dont like that the front door always tells me failed to lock and the backyard camera is always offline.

5 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Shirley R Barr Converse, TX

So far not good at all. I have had to call them way to many times and still can not get my thermostat to work correctly.

5 years ago

Reply from Vivint

Thank you for your feedback , Shirley. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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David Contreras Corpus Christi, TX

Technician damaged my floor and wall during install. I sent the feedback to Vivint and never got a reply.

5 years ago

Reply from Vivint

Thank you for your feedback , David. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Angie Martinez Midland, TX

The alarm system Vivint does not capture running autos that cross through your property, it does not capture pets or neighborhood malicious animals on camera.

5 years ago

Reply from Vivint

Thank you for your feedback , Angie. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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José Mercado Pueblo, CO

I like how I can access everything from my mobile but it would be great if my doorbell camera would not turn pink or rewind when I try to

5 years ago

Reply from Vivint

Thank you for your feedback , Jose. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Daryl Burlington, NC

You need to be more transparent with the pricing ....customers hate surprises when they get their bill

5 years ago

Reply from Vivint

Thank you for your feedback, Daryl. We appreciate your honesty about your experience with your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Gary Holler Davidson, NC

Made everything simple. Installation was a breeze, and easy to set up.

5 years ago

Reply from Vivint

Thank you for your feedback , Gary! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Teri Johnson Hopkins, SC

I was lied to when I first signed up with someone that does not work with the company anymore and they did not honor what he sold me on

5 years ago

Reply from Vivint

Thank you for your feedback , Teri. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Scott Allen Circleville, OH

Service has been really good! However, we've yet to get the front door camera to work after a number of attemps.

5 years ago

Reply from Vivint

Thank you for your feedback , Scott. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Ronda Rubin Sioux Falls, SD

The smoke detector works great. Mine went off because of frying bacon.

5 years ago

Reply from Vivint

Thank you for your feedback , Ronda! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Jeff Jenkins Houston, TX

I love the service features as a whole. What I don't like, is that I never received my yard sign

5 years ago

Reply from Vivint

Thank you for your feedback , Jeff. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Melissa Robles Pharr, TX

They installed it in a wrong place. I been having problems since I first got it. Nothing but problems with Vivint. I do not recommend it to anyone. Waste of money

5 years ago

Reply from Vivint

Thank you for your feedback , Melissa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jennifer Hebert Aurora, CO

My ability to view my cameras away from home and sometimes even in my house are not available. its a struggle

5 years ago

Reply from Vivint

Thank you for your feedback, Jennifer. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Scott Hatfield Layton, UT

Just working with the guy who sold it plus when the police showed up because of an accidental park going off.

5 years ago

Reply from Vivint

Thank you for your feedback , Scott. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Frank Tinajero San Bernardino, CA

I'm always losing service on my cameras or they don't work properly. I feel I'm over paying and I don't like that I had to finance equipment

5 years ago

Reply from Vivint

Thank you for your feedback , Frank. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Matt Hoffmann Shalimar, FL

Ease of access of app and the overall operation of the security system.

5 years ago

Reply from Vivint

Thank you for your feedback , Matt! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Letia Washington Amityville, NY

The prices are too high and the customer service reps give you a different answer depending on who you talk to.

5 years ago

Reply from Vivint

Thank you for your feedback , Letia. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jack Miami, FL

My doorbell camera never worked. The cameras are not positioned well and go off constantly due to the landscape movement.

5 years ago

Reply from Vivint

Thank you for your feedback , Jack. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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ERICK K MORRIS Florence, MS

Poor promotions. I can't seem to find a promotion good enough to have outside cameras added to my plan.

5 years ago

Reply from Vivint

Thank you for your feedback , Erick. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Robbin Lee Cincinnati, OH

It's been out of service since December 4. A Vivint service order has been open for 1 month and 18 days. I am not pleased!

5 years ago

Reply from Vivint

Thank you for your feedback , Robbin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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John A. Mann III Rockport, TX

Started out great and now everything lags behind, cameras doesn‚Äôt work, can‚Äôt pull up doorbell it‚Äôs all the same as last provider

5 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your camera and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Joe Ibanez Pflugerville, TX

I like the camera / temp control / key and garage door opening with my phone.

5 years ago

Reply from Vivint

Thank you for your feedback , Joe! We are so glad to hear about your experience with your camera and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Troy S Macintyre Littleton, CO

Security knowing that when you are not home your home is still safe

5 years ago

Reply from Vivint

Thank you for your feedback, Troy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Katelynn Colorado Springs, CO

Camera, doorbell, and fire alarm set up; was easy and quick

5 years ago

Reply from Vivint

Thank you for your feedback , Katelyn! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Christopher Anderson Columbia, SC

Love the warning sounds that someone is approaching the door.

5 years ago

Reply from Vivint

Thank you for your feedback, Christopher! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Calvin A Johnson Jr Decatur, GA

Great! It's really a good security program. Very easy to set up and use.

5 years ago

Reply from Vivint

Thank you for your feedback, Calvin! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Alicia Anderson Sioux Falls, SD

The cameras have excessive lag and are very glitchy. You have to set them at the lowest quality to get it to stream.

5 years ago

Reply from Vivint

Thank you for your feedback , Alicia. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Bill Abbitt Collinsville, OK

I like being able to see who is outside when someone comes to my door.

5 years ago

Reply from Vivint

Thank you for your feedback , Bill! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Humberto Navarro Denton, TX

They do not honor things that are promised to you. They upped my monthly service rate on the contract vs what was talked about in an email.

5 years ago

Reply from Vivint

Thank you for your feedback , Humberto. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Miguel Rivera Temple, TX

So far I have no comments, the alarm system works very well and cameras work great.

5 years ago

Reply from Vivint

Thank you for your feedback , Miguel! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Koretha Griffin, GA

I love my doorbell very great service best investment I have invested in

5 years ago

Reply from Vivint

Thank you for your feedback, Koretha! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Glennetta Green Union City, GA

Horrible doorbell goes off constantly and I never can get anyone on the phone to help me. CS takes a hour or more wait time. Wasted money and stuck with this system now.

5 years ago

Reply from Vivint

Thank you for your feedback, Glennetta. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jasmine Orlando, FL

Very Good Experience. Selling agent was pretty good. Everyone else has been excellent

5 years ago

Reply from Vivint

Thank you for your feedback, Jasmine! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Joel Silmon Antioch, TN

The service has been excellent. Every issue has been resolved quickly.

5 years ago

Reply from Vivint

Thank you for your feedback, Joel! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Ashley smith Goshen, KY

It's been ok. Cameras don't always pick up people:.. which is very important to us. Has been "fixed" numerous times and still not full potential.

5 years ago

Reply from Vivint

Thank you for your feedback, Ashley. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jennifer Montenaro Columbus, OH

Nothing but good things! Customer friendly devices and reliable products.

5 years ago

Reply from Vivint

Thank you for your feedback, Jennifer! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Sean Barton Fort Worth, TX

The employees know exactly what they are talking about and walked us through everything.

5 years ago

Reply from Vivint

Thank you for your feedback, Sean! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Donisa Page Slidell, LA

I have enjoyed this service very much. I have found the service to mostly been helpful

5 years ago

Reply from Vivint

Thank you for your feedback, Donisa! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Oscar Moreno Rogers, AR

Not good , I actually want to leave service but they told me I couldn't do it if someone could help me . I don't need this service and it's costing me money

5 years ago

Reply from Vivint

Thank you for your feedback , Oscar. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Joseph Perez Fort Worth, TX

I am satisfied with my Vivint experience so far. The equipment and the app work very well together.

5 years ago

Reply from Vivint

Thank you for your feedback , Joseph! We are so glad to hear about your experience with your app and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Priscilla Wilbur Kenai, AK

Great system for my peace of mind. I like being able to talk to people who are at the door

5 years ago

Reply from Vivint

Thank you for your feedback , Priscilla! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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CINDY J LOVE Las Vegas, NV

The fact I have to pay for someone to come here and fix my issues is horrible. I am very disappointed. I now cannot use my cameras or app. I am extremely disappointed.

5 years ago

Reply from Vivint

Thank you for your feedback, Cindy. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dr Angela Hackworth-Wilson Lake Elsinore, CA

I can't get anyone on the phone, because I felt the rep. who came out was not offering me the best package. Dissatisifed with their products and services.

5 years ago

Reply from Vivint

Thank you for your feedback , Angela. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Edward Lancaster, CA

They have had good responce to questions and customer service has been excellent.

5 years ago

Reply from Vivint

Thank you for your feedback, Edward! We are so glad to hear about your experience with your services and how you're loving your system

Jan. 30th, 2021

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Verified Customer

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Daniel Ferman Reedley, CA

Good- only issue is it picks up everything and continues to say that someone rang our doorbell when they didnt.

5 years ago

Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Elsa Martinez Fresno, CA

Good. A bit of a mix up with some documents that almost cost us 800.00 but I'm glad I saved the emails

5 years ago

Reply from Vivint

Thank you for your feedback, Elsa. We appreciate your honesty about your experience with your emails  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Tameka Willingboro, NJ

It was a nice experience. From the sales person to the installation was a good experience.

5 years ago

Reply from Vivint

Thank you for your feedback, Tameka! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Jay Plano, TX

It has become as essential as the light and water bill for our family!

5 years ago

Reply from Vivint

Thank you for your feedback, Jay! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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