Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Stacy Summerset Americus, GA

Overall 3 experience. There are several times it does not capture (alert) activity within the view of the camera.

5 years ago

Reply from Vivint

Thank you for your feedback, Stacy. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Syeta Barron Buffalo, NY

Works well left door unlocked able to see if anyone entered doirs

5 years ago

Reply from Vivint

Thank you for your feedback , Syeta! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Manuel Valencia Delhi, CA

I can‚Äôt believe I recommend 2 family members. And VIVANT never paid me the referrals. The cameras are always offline. I am glad to be canceling this account

5 years ago

Reply from Vivint

Thank you for your feedback, Manuel. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Marvin Hill Salado, TX

I could check on my 91 year old mother anytime I wanted. She has Alzheimer's.

5 years ago

Reply from Vivint

Thank you for your feedback, Marvin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Tonya Galloway Jacksonville, NC

They were able to figure out the issue I was having regarding my back door sensor.

5 years ago

Reply from Vivint

Thank you for your feedback, Tonya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Fred

Courteous, knowledgeable, professional customer service and technical support.

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Fred! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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robert D robison Tulsa, OK

I love the cameras, not only can I see but you can hear also. Awesome

5 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Raven Tomerlin Louisville, KY

I‚Äôm not happy with it. I have to call over and over about my sensor on my garage window. And I just got a bill for way more than I agreed to.

5 years ago

Reply from Vivint

Thank you for your feedback, Raven. We appreciate your honesty about your experience with your sensors and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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C. Bass Sherwood, AR

I still haven't received my welcome kit and my yard sign that your tech said that you all were going to mail out.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Robert M Miskanin Glassport, PA

Very friendly system and great service and reliable service for the money

5 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Cindy Wyles Orange, TX

Consistent monitoring has been great. I love the alerts that come to my phone.

5 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Brenda

The total security comfort is great. Being able to control things while not being home is amazing.

5 years ago

Reply from Vivint

Thank you for your feedback, Brenda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Hector Hernandez Pharr, TX

When the alarm is triggered police arrives 20 minutes later.

5 years ago

Reply from Vivint

Thank you for your feedback, Hector! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Lynn Harrison Bentonville, AR

Easy to use works great feel safe at night when system is on

5 years ago

Reply from Vivint

Thank you for your feedback, Lynn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Diane Sacramento, CA

They say they are going to buy out your previous contract from another company, thats a lie because I'm still being hounded by the previous company

5 years ago

Reply from Vivint

Thank you for your feedback , Diane. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Aileen Pueblo, CO

Bad night time quality. Batteries always dying on door sensors. Did not know I signed a contract for 5 years. Even after paying the equipment off

5 years ago

Reply from Vivint

Thank you for your feedback , Aileen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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LaNicia Edwards El Mirage, AZ

Having security is great, but sometimes the system is offline or fails to close the garage.

5 years ago

Reply from Vivint

Thank you for your feedback, LaNicia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Joseph Mercer Charlotte, NC

Customer service is great and follow-up is always a priortiy

5 years ago

Reply from Vivint

Thank you for your feedback, Joseph! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Zilfa Ong Fayetteville, NC

2 price, great services, nice staff, and fast response to calls.

5 years ago

Reply from Vivint

Thank you for your feedback, Zilfa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Anthony Prince Kimberly, AL

Was told that it could fully replace my other home security system, which had a lot of smart home features, and yet it is. It close to what I had.

5 years ago

Reply from Vivint

Thank you for your feedback , Anthony. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Ora Starks Cleveland, MS

I like the camera door bell and the outdoor cameras with great visability

5 years ago

Reply from Vivint

Thank you for your feedback, Ora! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Andrew Minson Ponca City, OK

It‚Äôs near impossible to get help with one phone call, to fix one issue I typically have to make multiple phone calls and wait days or weeks for assistance.

5 years ago

Reply from Vivint

Thank you for your feedback, Andrew. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Roger McGuire New Market, AL

Data load on home internet is great. Equipment doesn't appear worth price paid.

5 years ago

Reply from Vivint

Thank you for your feedback, Roger. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Barbara Sannino Crestview, FL

Very responsive customer service; knowledgeable phone techs.

5 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Richard (Tom) Groves Dallas, TX

Once bugs were worked out at the beginning, we are very happy with the system

5 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kirstie Robinson Union City, GA

Love it the doorbell is awesome been able to work it from my phone I love it

5 years ago

Reply from Vivint

Thank you for your feedback, Kirstie! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Dawn Broadwater Barrackville, WV

Everything is well except the camera in the shed periodically goes off line.

5 years ago

Reply from Vivint

Thank you for your feedback, Dawn. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Cynthia Kerr Greensboro, NC

Rocky at first with entire system, then after several calls it leveled out.

5 years ago

Reply from Vivint

Thank you for your feedback, Cynthia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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DM Washington, DC

It has been great but the only thing I would change is the amount of time the camera records

5 years ago

Reply from Vivint

Thank you for your feedback, DM! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Colton Lee Syracuse, UT

I got a system from you guys then you screwed up and took the full amount out of my checking instead of the loan so I had you guys remove the equipment out of my house

5 years ago

Reply from Vivint

Thank you for your feedback, Colton. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Bethany Flandreau, SD

The salesman mislead us and once we were in we were outside our trial to cancel so stuck

5 years ago

Reply from Vivint

Thank you for your feedback, Bethany. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ethel Stuttgart, AR

I‚Äôm not able to access my camera on da app on my phone at all

5 years ago

Reply from Vivint

Thank you for your feedback, Ethel. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Feb. 9th, 2021

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Verified Customer

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William Murray Jr Mount Laurel, NJ

The front door lock gives an error through the app saying the door is unlocked and your company wants me to pay to get it fixed.

5 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Doris Ruffin Cincinnati, OH

I feel safe because I can see who is ringing my doorbell with opening my door.

5 years ago

Reply from Vivint

Thank you for your feedback, Doris! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Courtney Huiett Columbia, SC

Is very convenient when you're not at home and you can see what's going on at your home.

5 years ago

Reply from Vivint

Thank you for your feedback, Courtney! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Eugene Denver, CO

The ease of use and it's high quality. It's ability to record everything and Hi-def visuals

5 years ago

Reply from Vivint

Thank you for your feedback, Eugene! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Rick Schneider Isanti, MN

Great service and the install team is fast and well trained.

5 years ago

Reply from Vivint

Thank you for your feedback, Rick! We are so glad to hear about your experience with your serivnces and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Carlos Moreno Killeen, TX

3 but there customer service every time I called all they said is reboot your panel

5 years ago

Reply from Vivint

Thank you for your feedback, Carlos. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Linda Brown Tracy, CA

I like everything about Vivint. Sales Rep was very professional.

5 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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kristi patchen Norfolk, VA

sometimes it doesnt catch people on our porch. mostly i live ut though

5 years ago

Reply from Vivint

Thank you for your feedback, Kristi. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Mark hukka Wasilla, AK

I like the ability to see anything around my place. Peace of mind.

5 years ago

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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TJ Cartwright Upper Marlboro, MD

The service was great and questions were answered in a professional way.

5 years ago

Reply from Vivint

Thank you for your feedback, TJ! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Patricia Cox Niagara Falls, NY

My doorbell camera keep going off line and my speaker won't work in my daycare area so the kids can't hear me when I'm talking to them

5 years ago

Reply from Vivint

Thank you for your feedback, Patricia. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Jimmy prather Rochester, NY

I like it, great picture,and view 3 protection, reboot the system

5 years ago

Reply from Vivint

Thank you for your feedback , Jimmy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Amy Denver, CO

The cameras have great visual views . Customer service is easy to content .

5 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Phyllis Trickett Tomball, TX

Great customer service! Knowledgeable technicians! Quick response!

5 years ago

Reply from Vivint

Thank you for your feedback, Phyllis! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Chris Parrish Whitehouse, TX

Easy to use and feel secure in home and away. Easy to use on the phone app.

5 years ago

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Carl Pray Lansdowne, PA

User Hub is a little small and it doesn‚Äôt activate once someone‚Äôs detected in my driveway.

5 years ago

Reply from Vivint

Thank you for your feedback, Carl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Neola Jabczynski Clearfield, UT

Great system .Love that it lets us know when we get a package.

5 years ago

Reply from Vivint

Thank you for your feedback , Neola! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Mary Ann Blankenship Saint Charles, MO

I like the security and safety and easily to work and control from my phone

5 years ago

Reply from Vivint

Thank you for your feedback , Mary! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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