Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Nikki Dixon Grand Prairie, TX

We had a false glass break that didn‚Äôt sound the alarm in the house, but dispatched law enforcement

5 years ago

Reply from Vivint

Thank you for your feedback Nikki. We appreciate your honesty about your experience with your glass break and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Dusty Burkybile Burkburnett, TX

Some devices stopped working already and the video play back for cameras has stopped working. Other than that it has been good.

5 years ago

Reply from Vivint

Thank you for your feedback Dusty. We appreciate your honesty about your experience with  your playback and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Paul Jarvis Willard, MO

We've felt comfortable with it and apps and system have functioned good.

5 years ago

Reply from Vivint

Thank you for your feedback Paul! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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John Lubbock, TX

Customer support answers when you call and it was the cheapest ooption out there.

5 years ago

Reply from Vivint

Thank you for your feedback  John! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Alton Uniondale, NY

Vivint is reliable--whenever I have a problem, they resolve it.

5 years ago

Reply from Vivint

Thank you for your feedback Alton ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Onika Hyattsville, MD

I like Vivint because I can sleep peacefully at night. I had a couple problems with customer service before and they weren't able to solve my problem.

5 years ago

Reply from Vivint

Thank you for your feedback Onika . We appreciate your honesty about your experience with  customer support and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Danielle Fort Worth, TX

They always respond and handle every problem. I haven't had any breakdowns.

5 years ago

Reply from Vivint

Thank you for your feedback  Danielle! We are so glad to hear about your experience with our responses and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Daniel Mars, PA

They've been very always been very thorough and very patient when I've had problems.

5 years ago

Reply from Vivint

Thank you for your feedback Daniel ! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Mini Tumula Amarillo, TX

It has been good so far. Good quality for the cameras. I am Still waiting for the yard signs

5 years ago

Reply from Vivint

Thank you for your feedback, Mini! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Chatema C Gaddy Flint, MI

Everything is good. Like the cameras. Don't like when they go out.

5 years ago

Reply from Vivint

Thank you for your feedback , Chatema! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Judy Mohs Centralia, MO

It works great when I use it. Since covid don't leave home much.

5 years ago

Reply from Vivint

Thank you for your feedback, Judy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Alia Ouali Killeen, TX

Very good, the process has been smooth, nothing to report at this time

5 years ago

Reply from Vivint

Thank you for your feedback, Alia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Lillian Lakeland, FL

When there is a problem they will alert us quickly without delay.

5 years ago

Reply from Vivint

Thank you for your feedback, Lillian! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jackie Antioch, TN

Customer service has been very helpful, with any system problems that we have encountered.

5 years ago

Reply from Vivint

Thank you for your feedback, Jackie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jose G Flores Dallas, TX

Easy to manage from your cellphone& customer service is available 24hours

5 years ago

Reply from Vivint

Thank you for your feedback, Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Cari Belgrade, MT

Works 85% of the time but occasionally can't pull footage, or fails to lock a door

5 years ago

Reply from Vivint

Thank you for your feedback, Cari! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Valerie Perrine, FL

Great, sales rep Joel D was amazing. Great product great service.

5 years ago

Reply from Vivint

Thank you for your feedback, Valerie! We are so glad to hear about your experience with Joel and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Matias Calquin Orem, UT

I love their customer service even though it can take a bit to get through

5 years ago

Reply from Vivint

Thank you for your feedback, Matias! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Laurie Samuel Baton Rouge, LA

I like it all of the functions and figures with the system

5 years ago

Reply from Vivint

Thank you for your feedback, Laurie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Shirley Richardson, TX

Overall service and functionality of cameras and notifications are great.

5 years ago

Reply from Vivint

Thank you for your feedback, Shirley! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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L Rutland Rochester, NY

I can't hear the person talking on the doorbell they can hear me.I'm always having issues using my phone to look back and see what's going on on the camera

5 years ago

Reply from Vivint

Thank you for your feedback, L Rutland . We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Susan Thomas Ponchatoula, LA

I like that it lets me know when a package is delivered or if someone is at the door.

5 years ago

Reply from Vivint

Thank you for your feedback, Susan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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William Lancaster, SC

My wife hit the panic butten. They came on the speaker right away.

5 years ago

Reply from Vivint

Thank you for your feedback, William! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Marti Miller Millington, TN

Easy to use the app and it seems so far… to work very well.

5 years ago

Reply from Vivint

Thank you for your feedback, Marti! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Donald Reichert Chesapeake, VA

My experience with Vivint has been good. The service and quality is good.

5 years ago

Reply from Vivint

Thank you for your feedback, Donald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Frank David Ortiz El Paso, TX

No issues, system works great. Very helpful technicians during installation

5 years ago

Reply from Vivint

Thank you for your feedback , Frank! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Billy Porter Canton, MS

Overall my products are great however the ins installation was not as good

5 years ago

Reply from Vivint

Thank you for your feedback , Billy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Neyron E Wheatle Orlando, FL

Was amazing the service and quality and effectiveness of service

5 years ago

Reply from Vivint

Thank you for your feedback, Neyron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Peter M Triolo Aurora, CO

When I have had to call they have been very friendly and helpful Thank you

5 years ago

Reply from Vivint

Thank you for your feedback, Peter! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Mike Silva Meridian, ID

I enjoy being able to check on my home, even when I‚Äôm not actually home.

5 years ago

Reply from Vivint

Thank you for your feedback , Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Juan Trevino Victoria, TX

Doors not working correctly, pad locks always saying batteries are low not very good service to access the camera

5 years ago

Reply from Vivint

Thank you for your feedback, Juan! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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LaTisha Gary, IN

Awesome service love I can see my house from wherever I am at.

5 years ago

Reply from Vivint

Thank you for your feedback, LaTisha! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Aaron Gerow Burton, MI

Best security system I have ever used, by far. very user friendly.

5 years ago

Reply from Vivint

Thank you for your feedback , Aaron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Chris Petree Rolesville, NC

I cannot get the camera to alarm on motion. It only alarms when a person is detected and it MISSES people and gives FALSE alarms CONSTANTLY!!!!

5 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Bobby Corpus Christi, TX

It is always reliable. Our last security system was always malfunctioning.

5 years ago

Reply from Vivint

Thank you for your feedback, Bobby! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Laura L Gurule Fort Lupton, CO

I have had a good experience with they system. It is what I expected.

5 years ago

Reply from Vivint

Thank you for your feedback , Laura! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Pele Nunley Mansfield, TX

It never worked for more than a month. 6 plus techs came out over several months to try and fix equipment and connect problems. Nothing was ever resolved.

5 years ago

Reply from Vivint

Thank you for your feedback, Pele. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Dwayne Rivers Brooklyn, NY

Excellent thus far. Customer service, techs, and remote tech are great.

5 years ago

Reply from Vivint

Thank you for your feedback, Dwayne! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Brenda Martin-Williams Winter Haven, FL

I do not like the representatives when I called they were very disrespectful and not sympathetic when i called when our family home were almost robbed

5 years ago

Reply from Vivint

Thank you for your feedback, Brenda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Hour Severson Sioux Falls, SD

It's ok the installation was good but the service and the camera play back is slow or non existence.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Ronald Thompson Madison, MS

I like all the advanced features and fast response time for burglar alarm

5 years ago

Reply from Vivint

Thank you for your feedback, Ronald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Steve Williamson Louisville, KY

Extremely pleased, the installation was completed in a timely manner.

5 years ago

Reply from Vivint

Thank you for your feedback , Steve! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Jason Maldonado Temecula, CA

Service is good so far. Have experienced no problems to this date.

5 years ago

Reply from Vivint

Thank you for your feedback , Jason! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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William Simmons Ashtabula, OH

I dont like that I cant access my account online because of a glitch that says I have 2 email addresses registered.

5 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Allen Barnes Milwaukee, WI

It's been good so far. The customer service is excellent. Thank you.

5 years ago

Reply from Vivint

Thank you for your feedback, Allen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Suellen Lauvstad Lexington, MO

Good equipment, great installer, haven't had to use the monitoring yet.

5 years ago

Reply from Vivint

Thank you for your feedback, Suellen! We are so glad to hear about your experience with your equipment and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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James Graves Henderson, KY

Overall the products are 5 but the doorbell camera gets wonky at times

5 years ago

Reply from Vivint

Thank you for your feedback , James! We are so glad to hear about your experience with your doorbell camera and how you're loving your system

Feb. 10th, 2021

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Verified Customer

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Ryan Garnett Faribault, MN

Ease of access. 3 technology. Quick responses from customer service center.

5 years ago

Reply from Vivint

Thank you for your feedback, Ryan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Myrna Fields Columbia, SC

Love that I can monitor my house loving my door bell camera

5 years ago

Reply from Vivint

Thank you for your feedback, Myrna! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Jamere Pugh Raleigh, NC

I like everything about Vivint I feel like I spent my money very well on it

5 years ago

Reply from Vivint

Thank you for your feedback, Jamere! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

Vivint Reviews