Guardian Protection Reviews
7.6
Overall Score
Verified Customer
Review Source
Michael
5 years ago
Reply from Guardian Protection
I am glad to know that our customer care teams have been able to resolve any problems you have had in a five-star manner. We will continue to strive to deliver the best monitored home security to you and yours. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Michael Podlucky
5 years ago
Reply from Guardian Protection
I apologize for your frustration. I have located your account and have escalated this to our customer care supervisor. You will be receiving a call from them within 24 to 48 hours. Thankyou for your patience. I appreciate it.
Mary Lynn M.
Customer satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Johnny Hilliard
5 years ago
Reply from Guardian Protection
It's great to hear that our customer service team has delivered five star satisfaction to you as you enjoy and use your Guardian Protection smart him security system. We work hard to keep our prices affordable so that everyone has access to our professionally installed and monitored home security. I want to thank you for choosing Guardian. Know that we are here for you when you need us!
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Carol
5 years ago
Reply from Guardian Protection
I am glad to know that you are finding your Guardian Protection smart home security system easy to use and that our customer care team was able to walk you through setup on the phone. Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips. Enjoy the peace of mind that goes with having easy-to-operate home security. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Seleta Combs
5 years ago
Reply from Guardian Protection
Thank you for reaching out. I researched your account and see that you spoke to our customer care team on November 23 and 25 and that Bert H. has taken the action necessary to process your two free months credit. If you do not see the credit within 30 days, please give us a call at 1-800-PROTECT (800-776-8328) or email us at wecare@guardianprotection.com.
Take care and thank you for choosing Guardian Protection! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 2nd, 2020
Verified Customer
Review Source
Christine Allison
5 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us and to let us know of this issue. I would like to get you some assistance with this. Please email your account information (name. premises address, phone number) to me at wecare@guardianprotection.com and I will escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 23rd, 2020
Verified Customer
Review Source
Michael
5 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it user friendly. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thanks for being a customer.
Amy, Customer Satisfaction Advocate
Nov. 24th, 2020
Verified Customer
Review Source
Laura Camarillo
5 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am happy to hear that our professional technician was efficient and helpful. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Nov. 24th, 2020
Verified Customer
Review Source
Kayren Harter
5 years ago
Reply from Guardian Protection
Nov. 24th, 2020
Verified Customer
Review Source
Paul Griffin
5 years ago
Reply from Guardian Protection
I am glad to know that you appreciate the value of professional installation and monitoring. Trust that your safety is in the hands of experts who care. And yes, we agree -- the Guardian smart home security system is super easy to use. May you continue to enjoy all of its benefits. We are here for you! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 17th, 2020
Verified Customer
Review Source
F. Ivy
5 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in providing you great customer service and security you can trust! I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 17th, 2020
Verified Customer
Review Source
Rebecca
5 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Beth pizzo
6 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in delivering professional, helpful and patient service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Idella Johnson
6 years ago
Reply from Guardian Protection
So glad to know that that you are finding your Guardian Protection smart home security system easy to use and convenient. Our customers tell us they love the Guardian mobile app and I hope you are enjoying its benefits, too! Don't hesitate to call us if you have a question. Our monitoring center operates 24 hours a day to respond to your emergencies and for other questions, you can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Brenda Weatherford
6 years ago
Reply from Guardian Protection
So glad to know that that you are finding your Guardian Protection smart home security system easy to use and convenient. Our customers tell us they love the Guardian mobile app and I can see that you are enjoying its benefits, too in the control of your doors. That's great! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
VIDA GLANCE
6 years ago
Reply from Guardian Protection
I am glad to know that you have found us to be swift in our response to your needs. Life is better when it's safe! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Jessica Grimm
6 years ago
Reply from Guardian Protection
I apologize for the difficulties that you have experienced. I am escalating this to a supervisor on your behalf. Please expect a call within the next 24 to 48 hours.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 23rd, 2020
Verified Customer
Review Source
L Cherney
6 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy, Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Russell Brodsky
6 years ago
Reply from Guardian Protection
I am glad to know that our professional technicians did a great job for you. I can see that your garage door openers are on backorder and I apologize for the delay. I am escalating this to a customer care supervisor to double check status and provide you an update. I will also let the supervisor know about your comment regarding the pre-wiring. Thank you for your patience. Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Martha Currin
6 years ago
Reply from Guardian Protection
I am sorry that you are experiencing technical difficulties. I would like to get you assistance. Kindly email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 19th, 2020
Verified Customer
Review Source
Kathy Brophy
6 years ago
Reply from Guardian Protection
I am happy to know that your Guardian Protection smart home security system is working perfectly. Other customers have expressed similar thoughts regarding how easy our app is to use. Glad you find it super helpful! Thank you for choosing Guardian Protection. We'll be there when you need us!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
James Clark
6 years ago
Reply from Guardian Protection
Thank you for the five-star review. I am happy to know that our professional sales associate and service technician delivered to your expectations. Other customers have expressed similar sentiments regarding how easy our smart home security system is to use. Glad you find it the same! Thank you for choosing Guardian Protection. We'll be there when you need us!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Donald Patterson
6 years ago
Reply from Guardian Protection
Oct. 21st, 2020
Verified Customer
Review Source
Kathy
6 years ago
Reply from Guardian Protection
Oct. 21st, 2020
Verified Customer
Review Source
Kandy
6 years ago
Reply from Guardian Protection
As your partner in security you can trust that we will continue to be there for you. Our monitoring center never sleeps so that you can have the peace of mind that you deserve.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Molly F
6 years ago
Reply from Guardian Protection
Oct. 21st, 2020
Verified Customer
Review Source
Jeremy Guerrero
6 years ago
Reply from Guardian Protection
Oct. 21st, 2020
Verified Customer
Review Source
Ryan
6 years ago
Reply from Guardian Protection
Oct. 12th, 2020
Verified Customer
Review Source
Lisa
6 years ago
Reply from Guardian Protection
Amy,
Customer Satisfaction Advocate
Oct. 13th, 2020
Verified Customer
Review Source
Gerald
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Aaron
6 years ago
Reply from Guardian Protection
It seems as though you are getting satisfaction and good use of being able to use your smartphone to control your Guardian Protection security system from wherever you are. That's great! I would like to get you some help with your question about removing the cameras from the app. I would be happy to escalate this to a supervisor if you email your name, phone number, and premises address to wecare@guardianprotection.com. Another option is for you to give us a call at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 9th, 2020
Verified Customer
Review Source
Brandon
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Rodande
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
A
6 years ago
Reply from Guardian Protection
So happy to that that you are pleased with your Guardian Protection smart home security system. We have experienced some backlog due to the pandemic and apologize if this created any delay in providing you scheduling. Thank you for your understanding. We appreciate it.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 9th, 2020
Verified Customer
Review Source
Robert
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
John
6 years ago
Reply from Guardian Protection
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
Verified Customer
Review Source
Kimberly
6 years ago
Reply from Guardian Protection
We are here for you! Thank you for taking the time to rate our service. Our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 9th, 2020
Verified Customer
Review Source
Christopher
6 years ago
Reply from Guardian Protection
I am happy to hear that you have found your Guardian Protection smart security system to be of fine quality and easy to use. Our customer service team loves what they do and it's great to know that you have found them to be responsive. Thank you for choosing Guardian Protection! Mary Lynn M. Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Anuradha
6 years ago
Reply from Guardian Protection
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
Verified Customer
Review Source
Britney
6 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
Verified Customer
Review Source
Al
6 years ago
Reply from Guardian Protection
So happy to hear that we at Guardian Protection have met your expectations and that the customer support has always been helpful. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Oct. 6th, 2020
Verified Customer
Review Source
Ada Hawkins
6 years ago
Reply from Guardian Protection
Thank you! I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
Melanie Pensy
6 years ago
Reply from Guardian Protection
Thank you! I am glad that you have found our customer care and monitoring center staff to be helpful, nice, and highly responsive whenever you call. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
Louis Biscardo
6 years ago
Reply from Guardian Protection
I am glad to see that your experience with Guardian Protection has been a five-star experience so far. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
Anonymous
6 years ago
Reply from Guardian Protection
I am glad to see that your experience with Guardian Protection has been five-star and that you have found us always very quick to respond. Our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
Brian Gilliam
6 years ago
Reply from Guardian Protection
Thank you for taking the time to let us know your thoughts. I am happy that you have found us to be a good company and that our products are serving your needs well. I am sorry that you have found us difficult to reach at times. Thant can be very frustrating. . Our monitoring center is staffed and responds to your system's signals 24 hours a day. Just so you have it for reference, if you need to speak to a customer care specialist about any other question, you can reach them at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
Nancy
6 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Sep. 25th, 2020
Verified Customer
Review Source
Melvin
6 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Sep. 25th, 2020
Verified Customer
Review Source
Shem
6 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Sep. 25th, 2020
Verified Customer
Review Source
Megan Rohner
6 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Sep. 25th, 2020
