Guardian Protection Reviews
7.6
Overall Score
Mary
9 years ago
Review Source
Abi Deen Frisco, TX
4 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. Our Care, Technical, and Monitoring teams love what they do and it shows. We are honored that you are enjoying your smart home security system and are pleased with our service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2021
Verified Customer
Review Source
Getnet Gidelew Havertown, PA
5 years ago
Reply from Guardian Protection
We're happy to know that you are enjoying five-star service and satisfaction from your smart home security system. Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 12th, 2021
Verified Customer
Review Source
Stacey Stokes Port Richey, FL
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am sorry for the difficulty. You are correct in that your system does not feature facial recognition functions but I believe we may be able to assist you in resolving this issue through our customer care troubleshooting team. Please give us a call at 1-800-PROTECT (800-776-8328) seven days a week between 8:30 a.m. and 7 p.m. EST. We look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 31st, 2021
Verified Customer
Review Source
JoAnn Dalmolin Canonsburg, PA
5 years ago
Verified Customer
Review Source
Caro Goettee Dallas, TX
5 years ago
Reply from Guardian Protection
Glad you are finding our smart home system user-friendly, and are enjoying the convenience of the mobile app. I am happy to hear that our care team has been providing superb customer service. I will be sure and pass along your comments. They are greatly appreciated! Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 17th, 2021
Verified Customer
Review Source
Odell L Fitzpatrick Cincinnati, OH
5 years ago
Verified Customer
Review Source
Cutise Boswell Sterling Heights, MI
5 years ago
Reply from Guardian Protection
Thank you for the five-star compliment! Our team loves what they do and I'm glad it shows. Our Care and Monitoring team are all Guardian's in-house, U.S.-based employees. They are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 25th, 2021
Verified Customer
Review Source
Jackie Temple, TX
5 years ago
Reply from Guardian Protection
We're happy to know that you are enjoying five-star satisfaction from your smart home security system. Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 25th, 2021
Verified Customer
Review Source
Jane Cashin Durham, NC
5 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I have located your account and have escalated this to our Care team. You will be receiving a call from them in 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Robert Lang Abilene, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am glad to hear that you are pleased with your professional installation. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Jas singh Lakeland, FL
5 years ago
Reply from Guardian Protection
I am sorry for your frustration. I would like to get you some assistance. Can you please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account. I appreciate your patience and look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Rachel Risler Gastonia, NC
5 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. We're glad you found it easy to begin enjoying your Guardian smart home security system. Professional installation by our team removes the hassle and the headache while the Guardian mobile app gives you complete, quick control of your system no matter where you are. It's a win-win and we're happy to have you as our customer. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 19th, 2021
Verified Customer
Review Source
Manny Indianapolis, IN
5 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. We try to keep our systems affordable so that as many families as possible can enjoy peace of mind. Glad to know that you are five-star satisfied!
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 19th, 2021
Verified Customer
Review Source
Joe Crea Fort Worth, TX
5 years ago
Reply from Guardian Protection
Thank you for the positive feedback and for being a Guardian customer. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Emmanuel Dubois Dallas, TX
5 years ago
Reply from Guardian Protection
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Lloyd
5 years ago Edited September 14, 2021
Reply from Guardian Protection
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Esperanca Waldorf, MD
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I would like to get you some assistance with your issue. Can you please email your account info (Name, Premises Address, Phone Number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 10th, 2021
Verified Customer
Review Source
Jessica Silver Spring, MD
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. Glad to know that our customer care team has been taking good care of you. All are Guardian's own, in-house employees. They are highly trained and love what they do . If you need anything, please don't hesitate to reach out to us at 1-800-PROTECT (1-800-776-8328). We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 10th, 2021
Verified Customer
Review Source
Linda T Assard Greensburg, PA
5 years ago
Reply from Guardian Protection
I am happy to know that our professional technician was knowledgeable and took the time to patiently and clearly explain the operation of your Guardian smart home security system. I think you will appreciate its many benefits and conveniences. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 22nd, 2021
Verified Customer
Review Source
Kevin Johnson Cleveland, OH
5 years ago
Reply from Guardian Protection
Glad to know that you are finding response times to be rapid within your Guardian Protection smart home security system. Our monitoring center specialists are on duty 24/7. We never sleep so that you can have peace of mind knowing we are there when you need us most. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 22nd, 2021
Verified Customer
Review Source
Alma Vicente Decatur, TX
5 years ago
Verified Customer
Review Source
George K Gibsonia, PA
5 years ago
Verified Customer
Review Source
Tracey Brick, NJ
5 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jun. 10th, 2021
Verified Customer
Review Source
Victor Selbyville, DE
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us and to make a recommendation on an opportunity for improvement. So that we can provide some coaching and additional training, please feel free to email the name of the sales consultant who served you to wecare@guardianprotection.com. Or, email your account info (full name, premises address, phone number) so that I can research that information. If you can provide any details to us, that would be helpful. Thanks again for your comments. They are appreciated. I hope that you continue to enjoy the benefits of your Guardian smart home security system. Please give us a call at 1-800-PROTECT (800-776-8328) if we can be of additional service.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
May. 3rd, 2021
Verified Customer
Review Source
Ijeoma Celina, TX
5 years ago
Verified Customer
Review Source
Deelores Ruskin, FL
5 years ago
Reply from Guardian Protection
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
May. 4th, 2021
Verified Customer
Review Source
Kim Mc Cordsville, IN
5 years ago
Reply from Guardian Protection
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jun. 10th, 2021
Verified Customer
Review Source
JC Capitol Heights, MD
5 years ago
Verified Customer
Review Source
Patti Fishers, IN
5 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
May. 4th, 2021
Verified Customer
Review Source
Mel Sauceda Cincinnati, OH
5 years ago
Verified Customer
Review Source
Teresa Crowder Grove City, OH
5 years ago
Reply from Guardian Protection
We couldn't agree more! One of the best features of a Guardian alarm system is that the security and automation all work through one simple app. Thanks for being a customer!
Kevin
Customer Satisfaction Advocate
May. 3rd, 2021
Verified Customer
Review Source
Chantell Bell Valrico, FL
5 years ago
Reply from Guardian Protection
It's great to hear that you are happy with your smart home security system. Please give us a call so that we can provide you assistance when you are having glitches with the App. Our customer care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. You can also visit Guardian Protection's You Tube channel to watch a number of quick videos from our "App in a Snap" series. They are filled with tips and tricks! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
Gloria Creese-Ash Dover, DE
5 years ago
Verified Customer
Review Source
Ellene Millersville, MD
5 years ago
Reply from Guardian Protection
I am happy that you have found our teams to be courteous and professional. They love what they do and undergo many hours of training to ensure an outstanding experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Bruce M Matuson Little Elm, TX
5 years ago
Reply from Guardian Protection
Welcome to the Guardian family. We are honored to have your rating of five stars with regard to our communications. Since 1950 we have dedicated ourselves to reliability and life safety and we hope to make that part of your experience with us each and every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Brian Indianapolis, IN
5 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I would like to get you assistance with whatever you might need. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com. so that I can escalate your needs to our supervisor.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Toby Brandon, FL
5 years ago
Reply from Guardian Protection
I am happy that you have found our teams to be absolutely wonderful in responding to your needs. Our Care and Monitoring specialists are Guardian's own employees -- U.S.-based, well-trained, and dedicated to serving you!. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Brenda Monroe, OH
5 years ago
Reply from Guardian Protection
Apr. 19th, 2021
Verified Customer
Review Source
Carmella Turtle Creek, PA
5 years ago
Reply from Guardian Protection
I am glad to know that you are enjoying the convenience of being able to see what's going on at home when you are not there. Our customers tell us that they really like this feature. Technology is constantly evolving and Guardian evolves right along with it, so perhaps your idea will one day become a reality! Thank you for making us your security partner. We are here when you need us!
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Erika Bernhard Cranberry Twp, PA
5 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Judy Massengill Apex, NC
5 years ago
Reply from Guardian Protection
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Joel New Braunfels, TX
5 years ago
Reply from Guardian Protection
I am happy to know that you are finding your system reliable. That is super important when it comes to security. I would be happy to get you some assistance with your camera if it is part of your Guardian system. Please email your account information (name, address, phone number) to wecare@guardianprotection.com if you would like me to escalate the issue for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 23rd, 2021
Verified Customer
Review Source
Samuel Liberty Hill, TX
5 years ago
Reply from Guardian Protection
So happy to know that our professional technician did a five-star job of installing your ne Guardian smart home security system. Our techs love what they do and undergo many hours of training so that they can provide an excellent experience to you, our valued customer. Thank you for taking the time to let us know. It is greatly appreciated.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 26th, 2021
Verified Customer
Review Source
Terry Thonotosassa, FL
5 years ago
Reply from Guardian Protection
Glad to know that you are feeling the benefits of our advanced interactive platform and software. It's great that you are using the Guardian App to control your security from wherever you are. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 23rd, 2021
Verified Customer
Review Source
Nancy Gelardi Bradenton, FL
5 years ago
Reply from Guardian Protection
We appreciate the positive feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Mar. 10th, 2021
Verified Customer
Review Source
John San Antonio, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Andy Cypress, TX
5 years ago
Reply from Guardian Protection
Thanks for the positive feedback. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 15th, 2021
Verified Customer
Review Source
Brooke Joshua, TX
5 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it both user friendly and good quality. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Anonymous Holmdel, NJ
5 years ago
Reply from Guardian Protection
I am so happy to hear that your Guardian Protection experience has been five star worthy. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Mar. 16th, 2021
