Guardian Protection Reviews
7.6
Overall Score
Verified Customer
Review Source
John Rowlett, TX
5 years ago
Reply from Guardian Protection
I apologize for any frustration that you have experienced. If you are still encountering an issue, please email your account information (name, address, phone number) to wecare@guardianprotection.com so that I can get you some assistance.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 22nd, 2021
Verified Customer
Review Source
Wendy Plank Parrish, FL
5 years ago
Reply from Guardian Protection
So glad to know that you find our customer care team to be friendly and efficient. They love what they do and it shows. All of these team members work are Guardian's own employees, 100% dedicated to our customers' life safety. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 5th, 2021
Verified Customer
Review Source
Elizabeth
5 years ago Edited September 14, 2021
Reply from Guardian Protection
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can provide you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 4th, 2021
Verified Customer
Review Source
Anonymous
5 years ago Edited September 14, 2021
Reply from Guardian Protection
Thank you for taking the time to review us. I am sorry that you currently find it not within your budget to add-on items to your system. We strive to keep our components as affordable as possible while maintaining a high level of quality and still providing professional installation. Please know that we will continue to work hard to deliver you the excellent, 24-hour monitored security you count on from Guardian. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
L Brown Frederick, MD
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us; we appreciate it. If you are still experiencing difficulties regarding follow-through after connection, please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we care@guardianprotection.com and I will be happy to research your account and escalate this to our supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Amanda Goulet Brandon, FL
5 years ago
Reply from Guardian Protection
I am happy to know that you find your Guardian smart home security system easy to use. That's a good sign you will put it to work for you regularly and get the full benefit. -- here's to peace of mind! Glad that you appreciate the straightforwardness of our billing, too. We try to keep things simple. Thank you for noticing and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Ericka Somarriba Frederick, MD
5 years ago
Reply from Guardian Protection
Happy to hear that you have had a great experience with our customer care, scheduling, and service teams. Our people undergo many hours of training to ensure a great experience for you, our valued customer. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Dora Burke Florham Park, NJ
5 years ago
Reply from Guardian Protection
So happy to know that your Guardian smart home security system is delivering great benefits to you! I am glad that are finding our staff to be helpful. They love what they do and it shows. Know that we are always here if you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
C. Roundtree Middlesex, NJ
5 years ago
Reply from Guardian Protection
I am happy to know that you have found our representatives to be courteous and professional. Our teams are 100% dedicated to life safety. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Sergio
5 years ago Edited September 14, 2021
Reply from Guardian Protection
I apologize for the difficulties. Please allow me to get you some assistance with these issues. Our technical care team is here to serve you and to help ensure that your system is performing as it should. Please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Sherry Kyle, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you find our system to be user-friendly and reliable. Our 24-hour UL Certified Five Diamond monitoring center is the watchful eye you can count on always. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Jacqueline Reyna San Antonio, TX
5 years ago
Reply from Guardian Protection
I am happy to know that you've found five star satisfaction with our team. They love what they do and it shows. Welcome to the Guardian family and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Rennard Berry Dundalk, MD
5 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. We appreciate the feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Melody Wolf
5 years ago Edited September 14, 2021
Reply from Guardian Protection
I am happy to hear that you are pleased with our customer service, they are happy to answer and assist with any questions you may have. We appreciate your positive feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
David Bird Canonsburg, PA
5 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am happy to hear that your experience with Guardian Protection has been a positive one. We appreciate you.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Lisa Cruz
5 years ago Edited September 14, 2021
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Mae Henson Upper Marlboro, MD
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I have located your account and have escalated this to our supervisor. You will be hearing from us within 24 to 48 hours.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 9th, 2021
Verified Customer
Review Source
Richard Tas Georgetown, DE
5 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for your feedback and also for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Stephanie Durham, NC
5 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Jen Orwig Baden, PA
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and knowledgeable. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Victoria Winston Salem, NC
5 years ago
Reply from Guardian Protection
Thank you! I am happy to hear that your Guardian Protection experience has been a five-star experience. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Allan Noblesville, IN
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you have found our security system easy to use. I would be happy to get you some assistance with the other issue that you mention. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 5th, 2021
Verified Customer
Review Source
rick herrera Rockwall, TX
5 years ago
Reply from Guardian Protection
Thank you for reaching out. I am sorry that you are having some difficulties. I would like to get you assistance with this. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate this issue to our supervisor. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Claudette Jasper Spicewood, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. Many customers have written to let us know they find our systems to be affordable, however, we appreciate hearing everyone's opinion. Thank you for taking the time to review us and if you are experiencing any issues with your system please do not hesitate to email me at wecare@guardianprotection.com so that I can escalate them to our supervisor for you. Thank you for choosing Guardian. Life s better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Tony Carlfeldt Westfield, IN
5 years ago
Reply from Guardian Protection
Thank you for taking the time time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Steve Bradenton, FL
5 years ago
Reply from Guardian Protection
I am happy to hear that your experience with Guardian Protection has been a positive one. Thank you for leaving a review and for being a customer.
Amy,
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
aryeh adler Lakewood, NJ
5 years ago
Reply from Guardian Protection
I am happy to know that you have found us to be responsive to your needs. We realize that every customer has unique security concerns and our first priority is to resolve them in as tailored a way as possible. Glad you are finding five-star satisfaction with our system. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Surendra Puri Flemington, NJ
5 years ago
Reply from Guardian Protection
I am happy to know that you are finding our customer service to be excellent. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. I am also happy to hear that you are enjoying the convenience of your Guardian system's easy-to-use devices. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Rich Washington, PA
5 years ago
Reply from Guardian Protection
I am happy to know that you are finding great benefit in being able to use the Guardian App together with your mobile device to control your smart home security system, arming and disarming from your car. Our customers tell us they appreciate the interactive features and glad that you do as well. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Ray Knuckles Spartanburg, SC
5 years ago
Reply from Guardian Protection
I am happy to know that you are finding your Guardian Protection smart home security system very easy to use. You can rely on the rapid response of our monitoring center -- it never sleeps so that you can have true peace of mind. Our protection specialists are there when you need them most! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Floyd Palmetto, FL
5 years ago
Reply from Guardian Protection
I am happy to know that you are satisfied with your Guardian Protection smart home security system. The Guardian App lets you control your system remotely from your smartphone, get alerts when an alarm is triggered, when a guest or contractor arrives, when you have forgotten to close your garage door, when your thermostat goes above or below preset temps, and much, much more, depending on the components of your system. Please give us a call at 1-800-PROTECT (800-776-8328) so that we can walk you through the many possibilities. Or, feel free to email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that a member of our team can be in touch. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Eric w. Winter Garden, FL
5 years ago
Reply from Guardian Protection
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Jim McCreanor Medina, OH
5 years ago
Reply from Guardian Protection
I am happy to know that you are finding our customer service to be very good. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Diane
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. So glad to know that you are finding your Guardian Protection home security system easy to use and understand. When you think about the intrusion detection benefit, 24-hour monitoring service and overall peace of mind resulting, it truly is a great value. We are honored that you think so, too. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Katie
5 years ago
Reply from Guardian Protection
So glad that your introduction to Guardian was simple and easy! I am happy to know that you have found our customer care reps to be very helpful and polite. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Jonathan Manassas, VA
5 years ago
Reply from Guardian Protection
Thanks for taking the time to review and rate us. Our components come from some of the best manufacturers in the industry -- we're proud of this advanced technology that helps to protect homes and businesses every day. Combining that with professional installation makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Anonymous Durham, NC
5 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. Our components come from some of the best manufacturers in the industry -- we're proud of this advanced technology that helps to protect homes and businesses every day. Combining that with professional installation makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Jacqueline Columbia, SC
5 years ago
Reply from Guardian Protection
It is great to hear that your Guardian Protection smart home security system helps you feel safe. Thank you for taking the time to leave your feedback. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Regan Brownsburg, IN
5 years ago
Reply from Guardian Protection
So glad to know that you are finding your Guardian Protection home security system easy to use and effective. Our 24-hour monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Steven Woodbridge, NJ
5 years ago
Reply from Guardian Protection
Jan. 19th, 2021
Verified Customer
Review Source
Herman North Charleston, SC
5 years ago
Reply from Guardian Protection
I am sorry that you are experiencing issues with your system. I'd like to get you some help with this so that you can get all the advantages that you should be receiving from your system. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 19th, 2021
Verified Customer
Review Source
Christopher Millsboro, DE
5 years ago
Reply from Guardian Protection
We are here for you! Thank you for taking the time to rate our service. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Melissa New Castle, PA
5 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. Know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Marty Easton, PA
5 years ago
Reply from Guardian Protection
I am sorry for your difficulty. I would like to get you some assistance with these issues. Kindly email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate this to a supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 2nd, 2021
Verified Customer
Review Source
Mary Norris Baltimore, MD
5 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Teri
5 years ago
Reply from Guardian Protection
I am sorry for the difficulty that you are encountering. I would like to research your account and try to get you some assistance. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com .
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 22nd, 2020
Verified Customer
Review Source
D
5 years ago
Reply from Guardian Protection
I am sorry for the difficulties. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Kimberley & Vince
5 years ago
Reply from Guardian Protection
So glad to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian. Stay safe.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Bill
5 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Harper
5 years ago
Reply from Guardian Protection
I am happy to see that your Guardian Protection experience has been a positive one. We appreciate your business. Stay safe.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
