Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Gus Stratakis Cockeysville, MD

So far so good with the equipment. I don't remember why we chose them, but it's been very good

9 years ago

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JK N Morgantown, WV

Extremely poor customer service. Company does not reveal hidden costs & will blame customer for everything including when they don’t have appropriate personnel that clearly is a company issue. Filed a complaint and received call from a resolution tech- again, blamed customer and refused to take any responsibility for their problems. Would NEVER do business not recommend them to anyone. Everything is fine, until the customer needs something. Buyer BEWARE!!

4 years ago

Reply from Guardian Protection

Hi JKN
I apologize for any difficulties you are having. I would like to get you assistance. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2022

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Stijn Antierens Atlanta, GA

The sales guy was explaining the system including the door bell camera in his sales pitch ended not putting it on the contract and now I am basically paying 40 dollars a month to have a panel on the wall tell me if the door is open and have someone call me to tell me my door is open. Very unhappy with the system that was installed just 2 days ago. And when I told them I want to cancel the service they said it would be a 750 dollar charge for termination.

4 years ago

Reply from Guardian Protection

Hi Stijn,
I am sorry for the frustration. According to the account notes, Guardian was asked to tie-in non-Guardian equipment such as a Nest doorbell to your security system. Adding-in non-Guardian components could compromise the integrity of your system which is designed to help protect you and your home. If you would like to discuss the addition of a Guardian doorbell camera to your system, please feel free to give us a call at 1-800-PROTECT. Regarding the early termination charge, we take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2022

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KCLewis Philadelphia, PA

The customer support has been fantastic. Our technician Betsy was fast and efficient. We have an infant and she was so helpful and accommodating.

5 years ago

Reply from Guardian Protection

Hi KCLewis,
Glad to know that you have had a five-star experience with our customer support team and that our professional technician was fast, efficient, and respectful of your environment considering that you have an infant in your home. May you and your family enjoy many years of peace of mind with Guardian as your partner in security. I will be sure and pass along your comments to our technician's supervisor. I am happy that you found her to be helpful and accommodating. We believe that professional installation makes a meaningful difference. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

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L. Moore Indianapolis, IN

Built new home.. was offered guardian home security service which I refused. They wired for the service anyway... I am semi-ok about that but they left 4 wires 5 feet long hanging down the side of the house and refuse to cover... they just dangle there leaving a hole into my home. They refuse to address. I bought this home.. and I refused the service.. why do we have to have 4 large white cords (siding is brown) dangle from our home? And a hole in my siding letting in moisture?

5 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi L. Moore. I sent you a private message to follow-up. Can you please confirm that your received. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 7th, 2021

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Sean Craig Ellicott City, MD

I have been a customer for 12 years. Every 3 years we get a new plan and usually 3 added censors. The monthly fee keeps going higher and now realize I have been paying more than anyone after I started reviewing other companies. I called to extend another 36 and inquired about customer loyalty rates and they laughed! So done getting ripped off! There technical service teams have been out about 7 times before finally fixing the issue in the last 36 months! Stay away from Guardian!!

5 years ago

Reply from Guardian Protection

Hi Sean,
I am sorry for your frustration. I have located your account and have escalated this issue to our supervisor. You will receive a call from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

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Ray Reyes Fuquay-Varina, NC

If I really will give a good feedback will be 10 out of 10. they should get the service and they never will regret have this excellent company

6 years ago

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Rose Clarksburg, MD

Jeff W was wonderful and very experienced. I will recommend him to all guardian protection customers. Good job Jeff! See you again

6 years ago

Reply from Guardian Protection

Hi Rose,
Thank you for being a 5-star customer of Guardian Protection and taking the time to share great feedback for Jeff! We appreciate you!

Jul. 30th, 2020

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Amy Sawyer Middletown, MD

Technician Jeff was great! He did an awesome job installing the system, and teaching me how to use it. Very professional.

6 years ago

Reply from Guardian Protection

Thank you, Amy, for taking the time to share a 5-star review for Jeff! Guardian Protection is proud to be your home security provider of choice.

May. 15th, 2020

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DPP Greenway, VA

Richard J was Very professional and patient. He explained everything well and worked very efficiently. He did an amazing and awesome job.

6 years ago

Reply from Guardian Protection

Hello,
Thanks so much for sharing your recent customer service experience. Guardian Protection is proud to be your home security provider.

May. 8th, 2020

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Mmw Washington, DC

Guardian technician, Richard, was excellent and thorough. He explained everything carefully and accommodated our preferences.

6 years ago

Reply from Guardian Protection

Hello,
Thanks so much for sharing 5-star feedback for Richard! Guardian Protection is proud to be your home security provider of choice.

May. 5th, 2020

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Anthony Trapletti Naples, FL

Great experience. The installation tech was great and very knowledgeable. Explained everything we needed to know. Highly recommended!!

6 years ago

Reply from Guardian Protection

Hi Anthony,
Thank you for being a 5-star customer! Guardian Protection appreciates your feedback and business very much.

Apr. 6th, 2020

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Nicole Reyes ,

My experience with guardian has been great. The 2 guys who came to my house were very respectful and explain very detail to me. Highly recommend

6 years ago

Reply from Guardian Protection

Hi Nicole,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and continued business very much.

Apr. 2nd, 2020

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Johnson Family Clear Spring, MD

Thank you for you time, advice, and detailed explanations! Stay safe out there as you keep families safe across the region. God Bless!

6 years ago

Reply from Guardian Protection

Thank you, Johnson family! We are taking care here and will work hard every day to help protect your family as well. Have a safe day with Guardian Protection!

Mar. 23rd, 2020

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J S Pittsboro, NC

Absolutely horrible customer service, we no longer have them because of a move to a new house yet we have been paying for over 1.5 years still for the old house. They also want to charge us another $450 to cancel that service still. We were lied to when we moved from Pittsburgh that our contract would not be extended which is was 5 more years when one of their employees forged a digital signature for an installation. Do not trust this company to keep you safe or take care of you, only there for the money.

6 years ago

Reply from Guardian Protection

Hi Jacob,
We apologize for the frustration. Guardian makes an upfront investment when installing or upgrading a security system and the agreement helps us recoup those investments over time. When moving you do have the option to move the services or have the new home owner take over the remaining agreement. I have looked into your account and see the Customer Loyalty team discussed your options with you and offered a discounted early termination fee. Please let us know if we can help any further with your questions or security needs.

Feb. 12th, 2020

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Nicky Washington, DC

He was excellent and very knowledgeable. Did everything he was suppose to do and show us clearly what needs to be done .

6 years ago

Reply from Guardian Protection

Hi Nicky,

Thank you for being a part of the Guardian Protection family! it's great to hear your service experience went great and we look forward to providing you with extra peace of mind.

Jan. 2nd, 2020

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Tom DeSanctis Louisville, KY

A lot can happen in five years! You move, you get to pay a huge (thousands!) termination fee or you pick up a new five-year contract. The service itself is great, but I don't want to keep myself under anyone's thumb for five years. In 22 more months, I will be canceling this scam of a company and going with a competitor that doesn't charge exorbitant fees and has zero contracts.

7 years ago

Reply from Guardian Protection

Hi Tom,
Thank you for your comments. We are honored that you find the quality of your Guardian Protection system to be great. I'm sorry that you have frustration with the contract. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated, the costs of such hardware are recouped by Guardian over the initial contract period. This is the reason an early termination fee may apply. The contract also serves to protect both the consumer and the provider by defining rates, obligations, etc. If you would like me to investigate your concerns further, please reach out to me at and I will be glad to help.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 25th, 2019

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Joyce Gilbert Conway, PA

A seamless install today with a caring installer Jon C. I know I made the best decision going with this caring company for my home security

7 years ago

Reply from Guardian Protection

Hi Joyce!

Thank you for joining the Guardian Protection family. We appreciate the feedback on Jon and he will receive credit for your accolades. Have a safe day in Conway, PA with Guardian Protection Services.

Jan. 31st, 2019

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Happy Customer

Customer service is great. Anyone I have ever spoken to over the years has been patient and courteous. And their technicians are great too.

7 years ago

Reply from Guardian Protection

Hello happy customer,

Thank you for leaving a 5 star review! We appreciate your business and feedback, have a safe day with Guardian Protection!

Dec. 27th, 2018

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Gene Herkless

They have been very good to me.we found out about the weaknesses in my system and they did the best they could to eliminate the problem

7 years ago

Reply from Guardian Protection

Hi Gene,

Thank you for taking the time to leave us 5 star feedback. Guardian Protection is dedicated to providing you with peace of mind year round!

Dec. 27th, 2018

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Linda Bires

We have been customers for over 7 years. System is easy to use and the staff is very knowledgeable and friendly if I need assistance.

7 years ago

Reply from Guardian Protection

Hello Linda,

Thank you for taking the time to leave 5 stars for Guardian Protection! We are proud to be your home security provider of choice and appreciate your business.

Dec. 27th, 2018

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Bob

Service has been good. Only possible recommendation for change would be replacement of old equipment as technology improves dramatically.

7 years ago

Reply from Guardian Protection

Hi Bob,

Thank you for taking the time to leave a 5 star review for Guardian Protection. We are proud to be your home security provider of choice and will be here when you need us the most!

Dec. 27th, 2018

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David Burbage Woodstown, NJ

Great service at an affordable price. If you call their toll free number, you get someone live, on the phone within SECONDS!

8 years ago

Reply from Guardian Protection

Hi David,

Thank you for sharing great feedback on your consumer experience with Guardian Protection. It's great to hear the 100% U.S. based customer service has come thru efficiently when you needed us. We appreciate your business!

Sep. 27th, 2018

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John Middletown, DE

Oliver W was great. He did a great job installing everything, and took the time to explain everything and answering our questions.

8 years ago

Reply from Guardian Protection

Hi John,

Thank you for sharing great feedback on your installation experience with Guardian Protection and Oliver! We appreciate your time and are honored to provide you with award-winning home security services.

Aug. 21st, 2018

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Larry Luter Lutz, FL

I've been with Guardian for over 8 or 9 years now and now find that the circumstances exist that I must relocate and sell my house. I've been informed by Guardian that I must continue to pay monitoring fees throughout the contract period even though I no longer own the property. I must now bring in legal professional to challenge this policy as I write a 30 day notice to terminate services.

8 years ago

Reply from Guardian Protection

Hi Larry, I'm so sorry to hear you had a negative experience moving services. I have located your account and will have a Customer Loyalty supervisor research your account and follow up with you.

Jun. 21st, 2018

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Eric Port Richey, FL

The person I spoke to on the phone was helpful however, I mad an appointment for someone to come out and discuss possible service bit no one ever showed nor did I receive a phone call to reschedule. This is not a very professional way to represent a company the clams to be the best in the business.

8 years ago

Reply from Guardian Protection

Hi Eric, I'm disappointed to hear you did not receive a call back. If you are still interested in services I can ensure that I can get you a call back as soon as possible, please private message your contact information.

Apr. 2nd, 2018

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Karen Debbs Manor, TX

Sean H was very professional, friendly and knowledgeable. He was able to assist me with the issues I have been experiencing.

8 years ago

Reply from Guardian Protection

Thank you for the review of your service visit, Karen. I'm so happy your issues were resolved and I will make sure Sean is complimented for your accolade!

Mar. 19th, 2018

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Manuel Lopez San Antonio, TX

My experience with Guardian has been positive for the past few years. Highly recommend them for all home protection needs.

8 years ago

Reply from Guardian Protection

Hi Manuel, thank you for the customer testimonial! We are honored to help protect what you value most, every day.

Mar. 16th, 2018

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Richard W Albrecht Venice, FL

Surprised it takes a few minutes to get a representative in Customer Service. Not happy with the Sonos system. But representatives are always friendly and professional!

8 years ago

Reply from Guardian Protection

Thank you for the feedback Richard, we are always looking for ways to improve! We hope the security system brings your family peace of mind.

Mar. 6th, 2018

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Ranjan Princeton Junction, NJ

The technician came to service and trouble shoot a few issues seemed very knowledgeable and took care of the problems very efficiently.

8 years ago

Reply from Guardian Protection

Hi Ranjan,

Thank you for the feedback on your service visit! It's always great to hear that everything went smoothly. I will make sure to pass along your compliments, have a safe day!

Mar. 6th, 2018

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Kimberly Castine Irwin, PA

I have been a customer for quite awhile. They have always been helpful and considerate of my budget. This time was no exception.

8 years ago

Reply from Guardian Protection

Hi Kimberly,

Thank you for being a long time customer, we appreciate your business and are happy to help in any way we can!

Mar. 5th, 2018

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Ruth New Castle, DE

Techs are well versed, courteous and attentive to the customer's needs. They go above and beyond to make the customer feel valued.

8 years ago

Reply from Guardian Protection

Hi Ruth, thank you for the wonderful feedback regarding your technicians! We hope the security system is bringing you peace of mind and comfort.

Mar. 5th, 2018

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Sandra Phoenix, AZ

Customer service is spectacular. The customer service people are very knowledgeable and can help me immediately without transferring me all around.

8 years ago

Reply from Guardian Protection

Hi Sandra, thank you for the great feedback. First Call Resolution is always our goal as we want to take care of you as efficiently as possible. Thank you for being a customer!

Feb. 22nd, 2018

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Osagie Agboh Middletown, DE

Derek B. of Guardian Technologies was professional, friendly and very knowledgable. Never met a more smart tech before now. He deserves a raise!

8 years ago

Reply from Guardian Protection

Hi Osagie, thank you for being a valued customer of Guardian! I will make sure Derek receives your accolades, thank you for sharing!

Feb. 5th, 2018

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Deborah Kucan Ellwood City, PA

We have always had good service from Guardian. They have answered our questions and treated us well any time we have had to call for service.

8 years ago

Reply from Guardian Protection

Hi Deborah,

Thank you for the customer testimonial! We are proud to be your home security provider and hope you have a safe day.

Feb. 2nd, 2018

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Val Jarvis McKees Rocks, PA

Damien showed up on the day and time that was promised. He was professional and knowledgeable. Got my system up and running without a hitch!

8 years ago

Reply from Guardian Protection

Hi Val,

Thank you for taking the time to leave a review! It's wonderful to hear you had a great experience with Damien, I will make sure he receives your compliments!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 25th, 2018

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Anonymous Centerville, GA

always active and timily. replaement parts have been free and all your services have been very good for several years now. Thanks Guardian.

8 years ago

Reply from Guardian Protection

Hello, you're very welcome. We are honored to help protect what you value most!

Jan. 23rd, 2018

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Rose Palmieri Cincinnati, OH

Their customer services representatives are always very helpful and will stay on the phone with you until your issue is resolved.

8 years ago

Reply from Guardian Protection

Hi Rose,

Thank you for the nice feedback. We appreciate your business and hope to provide you with peace of mind for many years to come. Our Customer Care team does work 7 days a week to help when you need us the most.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 22nd, 2018

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Joyce Reimers Saint Paul, MN

Understanding of my technical problems, quick to make service available and excellent service. Also, staff seemed sincerely concerned.

8 years ago

Reply from Guardian Protection

Hi Joyce,

Thank you for the great customer testimonial! We aim to delight our customers on every interaction.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Michael Denver, CO

I have had Guardian Protection since 8/2016 installed by a company called cingo home. The tech that installed my system has never been able to get my camera to work, and have given up. I wrote a bad review about Cingo and apparently they are the only one Guardian used to install in my area. I have tried to get this resolved and also to add fire alarms but they refuse to come back to my house. I am stuck in a contract with a company that will not respond to my needs. I would say never, never use Guardian.

8 years ago

Reply from Guardian Protection

Hello Michael, I'm sorry to hear you are dissatisfied with your security services. If you have Guardian Protection Services (not affiliated with Guardian Alarm) I would like to look into this matter. Please email your address of services to .
Sincerely,
Nathan D
Customer Satisaction Advocate

Dec. 29th, 2017

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Kim Slattery Youngstown, OH

I had an issue with a sensor. Everyone I spoke with was helpful. The job was completed quickly and at a reasonable cost.

8 years ago

Reply from Guardian Protection

Hi Kim,

Thank you for being a valued cusotmer of Guardian. We are so happy to hear the customer experience has been pleasant, that is always our goal.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Tommy Rodriguez

Ive had family members with different alarm companies but guardian really stands alone when it comes to its customer i havent had one bad experience

8 years ago

Reply from Guardian Protection

Hi Tommy,

Wow, what a great customer testimonial! Guardian appreciates the feedback and we always work to stay ahead of the competition. Our customer's safety is our business.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Vernon S. Evenski Grand Rapids, MI

When alarm rings Guardian calls immediately. When we call them, they reply immediately. Any tech service is handled quickly and correctly.

8 years ago

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Esther Schaming Renfrew, PA

A very efficient company and responds quickly. The people on the phone are very pleasant and have a good understanding of their product.

8 years ago

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Jackie Washington, DC

There were a few glitches with the install of the main panel, however Guardian sent technicians out to repair in a timely manner. Would suggest offering a more user friendly touchscreen panel option.

9 years ago

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jim calcutta Bridgewater, NJ

Guardian system has been easy to use and having the mobile app is very convenient. Addition of the garage door control has been very helpful.

9 years ago

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Youa Saint Paul, MN

Their sale man lied about our current security system have bought over by Guardians Protection Service. We didn't know that it was just a scam to get us to sign on to a lengthy contract with them. Now I have been charge with both security companies. I have given few calls to they about their unethical sell tactic but it didn't seem to worry them and have claim they have nothing to do with the sale man. Not a honest company! I won't trust them protecting my home and my family!

9 years ago

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Dorothy Gary

Great reliable company....LOVE the fact I can revue whats going on in my house when I am NOT home....and the digital entry incase of any emergency...

9 years ago

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T. Firko Elizabeth, PA

Very user friendly and great customer service. Upgraded my system two years ago and everything is still working perfect.

9 years ago

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Knudsen

Mesa based Guardian is pitiful. We dealt with a young man, installer, who "promised" lots of things and never made good on any of it. They fired him. This company was DOUBLE billing and We caught them called Mesa office and spoke with CEO or owner. Promised restitution and refund then wait 24-48 hours. Check was supposed to arrive Monday, July 10. Nothing came! We have tried to call Guardian several times in the past few days...and no one answers. We are now demanding contract termination. No response. We will be contacting authorities and news stations to publicize this company. A scam.

9 years ago

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