Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Debby Nash

Love how check on me when I don't get it shut off soon enough

7 years ago

Reply from Guardian Protection

Hi Debby,

Thank you for being part of the Guardian Protection family! I'm glad to hear the quick response time is providing you with peace of mind.

Jan. 9th, 2019

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Verified Customer

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Patti Smutko

Love Guardian! They are always polite and explain everything.

7 years ago

Reply from Guardian Protection

Hi Patti,

Thank you for being a part of the Guardian Protection family! We are so pleased to hear the system and customer service has been helpful when needed.

Jan. 9th, 2019

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Verified Customer

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Oluwatoyin Fort Worth, TX

It doesn't have a voice indication of where it stands. Customer service is very responsive.

7 years ago

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Verified Customer

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Steven

There were some issues in the beginning of the service. It's not easy and friendly to use. It is too expensive.

7 years ago

Reply from Guardian Protection

Hello Steven,

Thank you for providing feedback on your customer experience with Guardian Protection. I'm sorry to hear you had a less than stellar experience, if we can help run thru a no charge system explanation please message your customer info back here.

Jan. 7th, 2019

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Verified Customer

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Joseph Crossville, TN

They were friendly and they did a good job. I have had no problems so far.

7 years ago

Reply from Guardian Protection

Hi Joseph,

Thank you for reviewing your customer experience with Guardian Protection. We are here 24 hours a day to help protect what matters most to you in Crossville, TN.

Jan. 7th, 2019

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Verified Customer

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Satisfied Customer

I like that they have been attentive to any request needed and provided great customer service.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a helpful review of your experience with Guardian Protection! We are proud to be your home security provider of choice.

Jan. 4th, 2019

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Verified Customer

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Jerri Smith Lisbon, OH

Always prompt to answer when alarm goes off or system needs maintenance

7 years ago

Reply from Guardian Protection

Hi Jerri,

Thank you for taking the time to review your experience with Guardian Protection Services! We will be here to provide you with a safe holiday season!

Dec. 19th, 2018

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Verified Customer

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Anonymous Wake Forest, NC

Easy to use and exceptional customer service anytime I have called

7 years ago

Reply from Guardian Protection

Hello,

Thanks so much for reviewing your experience with Guardian Protection! I'm glad to hear you have found the system to be user-friendly.

Dec. 19th, 2018

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Verified Customer

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Mike B Rancho Cucamonga, CA

Service has been good. I don't see any need for improvement.

7 years ago

Reply from Guardian Protection

Hi Mike,

Thank you for sharing a 5 star review! We are proud to be your home security provider of choice.

Dec. 20th, 2018

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Verified Customer

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Wendy Westfield, IN

They have been prompt with responses and courteous. Equipment works well.

7 years ago

Reply from Guardian Protection

Hello Wendy,

Thank you for sharing 5 star feedback for Guardian Protection! We appreciate your business and look forward to providing you with peace of mind.

Dec. 20th, 2018

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Verified Customer

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G Gualtieri Bethel Park, PA

Good experience. Professionally run. Always helpful and courteous. .

7 years ago

Reply from Guardian Protection

Hello,

Thank you for leaving 5 star feedback for Guardian Protection! I'm glad to hear the representatives have been helpful when you needed us. Have a great day!

Dec. 21st, 2018

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Verified Customer

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Anonymous

Responsive to need for help and repairs. Keep prices as low as possible.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to review your experience with Guardian Protection. We strive to provide top quality monitoring services at the most competitive prices for our customers!

Dec. 21st, 2018

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Verified Customer

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Secured Ellenton, FL

Good customer service. All the tech that have been to the house have been very helpful

7 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your service experience with Guardian Protection. Your peace of mind and safety is always a top priority!

Dec. 21st, 2018

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Verified Customer

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anonymous Carmichael, CA

Very responsive to calls with questions. Able to answer them.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing 5 star customer feedback! We appreciate the business and will be her around the clock when you need us the most.

Dec. 21st, 2018

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Verified Customer

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David Cincinnati, OH

The batteries don't last too long and they're kind of expensive to replace.

7 years ago

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Verified Customer

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Florence Staten Island, NY

The customer service is right there on the button when you call them.

7 years ago

Reply from Guardian Protection

Hello Florence,

Thank you for taking the time to leave a review for Guardian Protection! We look forward to providing you with peace of mind.

Dec. 17th, 2018

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Verified Customer

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Hollis

Very quick to respond to an alarm and always courteous and concerned

7 years ago

Reply from Guardian Protection

Hello Hollis,

Thank you for sharing 5 star feedback on your customer experience! We are proud to offer a less than 30 second average response time on all emergency alarms.

Dec. 13th, 2018

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Verified Customer

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KC

Very good protection and good service, always call if they see a problem

7 years ago

Reply from Guardian Protection

Hello KC,

Thank you for sharing your 5 star customer experience! We appreciate your business and will be here when you need us the most.

Dec. 13th, 2018

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Verified Customer

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KDubb Carmel, IN

I like the app to access my alarm. I wish you could get equipment that was less expensive for current clients.

7 years ago

Reply from Guardian Protection

Thank you for the helpful feedback as it will help us improve the customer experience! We do typically offer a 20% discount on equipment for current customers. Please let me know if we can help any further! We appreciate your business.

Dec. 12th, 2018

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Verified Customer

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Linda Apache Junction, AZ

Always helpful when necessary ---wonder why when my home phone rings it also chirps on the alarm

7 years ago

Reply from Guardian Protection

Hello Linda,

Thank you for taking the time to review your experience with Guardian Protection, we appreciate your feedback! I have not heard of a security system chirping just when the phone rings, we would like to look into this if you could please give us a call at 1-800-PROTECT. Thank you!

Dec. 26th, 2018

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Verified Customer

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ellen Blairsville, PA

just gives piece of mind and they seem to be on top of technology

7 years ago

Reply from Guardian Protection

Hi Ellen,

Thank you for taking the time to leave us 5 stars! Guardian Protection is dedicated to helping to protect what matters most to you, every day.

Dec. 27th, 2018

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Verified Customer

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KenF

Very positive experiences any time I had to deal with staff there.

7 years ago

Reply from Guardian Protection

Hi Ken,

Thank you for being a part of the Guardian Protection family! We appreciate your business and feedback.

Dec. 27th, 2018

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Verified Customer

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Timothy J. Smith Manassas, VA

Perfect, each and everytime we contact Guardian, they have resolved it quickly.

7 years ago

Reply from Guardian Protection

Hello Timothy,

Thank you for sharing 5 star feedback, we are proud to be your home security company!

Nov. 14th, 2018

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Verified Customer

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Joyce Buchanan Akron, OH

How easy to use the system and how we can see everything on our iPhone

7 years ago

Reply from Guardian Protection

Hi Joyce,

Thank you for sharing 5 star feedback! I'm glad you are finding the system user friendly. And we are proud to help protect what matters most to you in Akron, Ohio.

Nov. 14th, 2018

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Verified Customer

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Mike Franklin, OH

They actually contact you and when something is detected wrong with your system

7 years ago

Reply from Guardian Protection

Hi Mike,

Thank you for sharing a great customer testimonial. We are proud to offer a less than 30 second response time average on all alarms!

Nov. 14th, 2018

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Verified Customer

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Boyce

It's been fine. I like the service and it's a great value for the money.

7 years ago

Reply from Guardian Protection

Hi Boyce,

Thank you for sharing feedback on your services with Guardian Protection! I'm glad to hear you are finding the value and peace of mind a monitored security system can bring.

Oct. 31st, 2018

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Verified Customer

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Jesse Riverview, FL

They seem to be really knowledgeable people. It's easy to use technology

7 years ago

Reply from Guardian Protection

Hi Jesse,

I'm so glad to hear you are finding the equipment user-friendly and convenient. We are here around the clock to help when you need us the most!

Oct. 29th, 2018

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Verified Customer

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Lillian

Guardian Protection has bad customer service. Customers are clearly not their first priority. They don't return calls and do not have a supervisor available to talk to.

8 years ago

Reply from Guardian Protection

Hi Lillian, I'm sorry if you had a negative customer experience. I would be happy to get you in touch with the appropriate supervisor; just private message us here or email with your account information.

Oct. 25th, 2018

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Verified Customer

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Gary Tipp City, OH

The service and products offered are very user friendly, and convenient.

8 years ago

Reply from Guardian Protection

Hi Gary,

Thank you for being a part of the Guardian Protection family! We appreciate your business and feedback.

Oct. 29th, 2018

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Verified Customer

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Amiyn Waldorf, MD

The service works perfect for me. Would like it to be cheaper than what it is.

8 years ago

Reply from Guardian Protection

Hello Amiyn,

Thank you for sharing feedback on your security services. We attempt to stay as competitive with our pricing as possible while delivering award-winning security monitoring. We appreciate your business!

Oct. 29th, 2018

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Verified Customer

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Christine Indianapolis, IN

The customer service is fairly good when I've had some issue.

8 years ago

Reply from Guardian Protection

Hi Christine, thank you for the 5 star review on your customer experience. Our goal is provide you with the peace of mind you deserve every day!

Oct. 24th, 2018

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Verified Customer

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Isabel 78224

They have a great doorbell camera and it gives me peace of mind.

8 years ago

Reply from Guardian Protection

Hello Bill,

Thank you for leaving feedback on your Guardian Protection security system! We are honored to be your home security provider and are glad to hear the doorbell camera is bringing you the peace of mind you deserve.

Oct. 2nd, 2018

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Verified Customer

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Kay Indian Trail, NC

Guardian operators are easy to contact. You have no delay time.

8 years ago

Reply from Guardian Protection

Hi Kay,

Thank you for the feedback and for choosing Guardian Protection for your security needs.

Sep. 25th, 2018

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Verified Customer

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Jhamela Mount Arlington, NJ

Installation guy was very effective and nice. Customers service is Excellent

8 years ago

Reply from Guardian Protection

Hello,

Thank you for the excellent feedback on your installation experience! We are honored to be your home security provider and hope the system brings you peace of mind every day.

Sep. 25th, 2018

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Verified Customer

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Satisfied Customer Rochester, NY

Prompt responses good reliable knowledgeable customer service

8 years ago

Reply from Guardian Protection

Hello,

Thank so much for being a valued Guardian Protection customer. We look forward to comments from clients such as yourself and hope the monitored security brings you peace of mind.

Sep. 18th, 2018

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Verified Customer

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Karen

They are not competitively priced. Too expensive. Once your contract runs out they keep charging more and more.

8 years ago

Reply from Guardian Protection

Hi Karen,

Thank you for the feedback as it will help us improve. Guardian Protection does attempt to stay competitive with our pricing as the cost of providing award-winning security monitoring rises.

Sep. 11th, 2018

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Verified Customer

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Anony Mous

Ok, ok, ok, not bad. They don't check on the customer once the alarm has been cleared.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your services! We can still call you after an alarm incident when you've cleared the keypad if you would like, just private message your address of services or call Customer Care at 1-888-895-4805. Thank you

Sep. 11th, 2018

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Verified Customer

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Curtis & Melissa Lytle, TX

They've taken care of everything I needed, and we don't have any issues.

8 years ago

Reply from Guardian Protection

Hello Curtis & Melissa,

Thank you for the 5 star review of your services! We are here around the clock to help protect what matters most to your family.

Sep. 12th, 2018

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Verified Customer

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Mon Detroit, MI

It has been great. I receive calls when the alarm goes off, no matter where I'm out.

8 years ago

Reply from Guardian Protection

Thank you for sharing a great customer testimonial! We are here around the clock helping to protect what you value most.

Aug. 27th, 2018

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Verified Customer

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Mr. G

up until recently , I liked the price. They raised their rates and I think I can do better with another company

8 years ago

Reply from Guardian Protection

Hi Mr. G,

Thank you for being a valued customer of Guardian Protection Services. We would be happy to look into your monthly monitoring rate and see how we can help. Please message me here with your address of services.

Aug. 20th, 2018

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Verified Customer

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Andrea

They have always been easy to talk to and have answered my questions.

8 years ago

Reply from Guardian Protection

Hi Andrea,

Thank you taking the time to leave a review for Guardian Protection! We hope to provide you with peace of mind for many more years to come.

Aug. 21st, 2018

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Verified Customer

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Tech was very nice. Aliquippa, PA

Everything! Service was great and so was customer service. I love them.

8 years ago

Reply from Guardian Protection

Hi there,

Thank you for sharing such a positive experience, we think you are a great customer as well! Have a safe day with Guardian Protection.

Aug. 15th, 2018

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Verified Customer

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Robert Ottsville, PA

Helped a lot after we had major electrical surge. Everything was fried.

8 years ago

Reply from Guardian Protection

Hi Robert,

I'm glad to hear we were able to get you back up and running after the electrical surge. Our dedicated staff is here 24 hours a day to provide you with peace of mind.

Aug. 15th, 2018

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Verified Customer

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Jon Pittsburgh, PA

Easy to use. Customer service on the phone has helped and made things easier.

8 years ago

Reply from Guardian Protection

Hi Jon,

Thank you for sharing a great customer testimonial! We are so honored to provide you with peace of mind every day.

Aug. 15th, 2018

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Verified Customer

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El Mercadito Moreno Valley, CA

Very happy with the service. Maybe a lesser charge for a new remote.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for the valuable customer feedback, it will help us improve. We are honored to be your security provider and hope the system brings you peace of mind.

Aug. 15th, 2018

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Verified Customer

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B Wexford, PA

Guardian sold me the Legrand audio system with the promise that it would be compatible with Alexa in Jan 2018. Legrand is still not compatible as of Aug 2018.

8 years ago

Reply from Guardian Protection

Hi B,

I'm sorry to hear about the disappointment with the sale and compatability. Unfortunately we don't have much control over Alexa, but if we can help at all with the equipment installed please message me here.

Aug. 15th, 2018

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Verified Customer

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Ken Middletown, OH

I'm a satisfied customer. Haven't had any problems with the service at all.

8 years ago

Reply from Guardian Protection

Thank you Ken for sharing your review of Guardian Protection. We appreciate your business and loyalty!

Aug. 14th, 2018

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Verified Customer

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Frank and Dona Pittsburgh, PA

I'm very happy with everyone that's come out here and everyone I've talked to.

8 years ago

Reply from Guardian Protection

Hi Frank & Donna,

Thank you for being a valued customer and for leaving us a great review! Have a safe day with Guardian Protection Services.

Aug. 14th, 2018

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Verified Customer

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Robert Concord, NC

We've been having problems with one piece of the equipment and they still haven't repaired it.

8 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for leaving feedback for Guardian Protection. I would love to look into this issue for you, please private message your address of service or email .

Aug. 14th, 2018

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Verified Customer

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anonymous Bowie, MD

It's fairly easy to use and its wireless so it works in my new home.

8 years ago

Guardian Protection Reviews