Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Mary Wimauma, FL

Guardian Protection's system is easy to use. I like the keypad

6 years ago

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Verified Customer

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Ivan Gonzalez

Very proud of the system. Technical support is always on top.

6 years ago

Reply from Guardian Protection

Hi Ivan,
Thank you for being a 5-star customer! It's great to hear the technical support has been helpful with needed, we appreciate your business.

Mar. 9th, 2020

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Verified Customer

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Filwam Habtek

They are quick in responding to alarms and very professional

6 years ago

Reply from Guardian Protection

Thank you for taking the time to share 5-star feedback! It's great to hear our less than 20 second average response time on alarms is providing you the additional peace of mind you deserve.

Mar. 5th, 2020

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Verified Customer

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A jackson

Salesperson very professional. Technician very knowledgeable.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to share a 5-star customer experience! Guardian Protection is dedicated to helping to protect what matters most to you every day.

Mar. 5th, 2020

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Verified Customer

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Michael Hull

Not Good. People are nice, and their monitoring is fast and effective. However, their equipment is unreliable and outdated, and their work is sloppy.

6 years ago

Reply from Guardian Protection

Thank you for the honest feedback on your experience Michael, if we can help with any troubleshooting on the equipment or offer an upgrade please message us back here.

Mar. 5th, 2020

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Verified Customer

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Anonymous Venetia, PA

For the sales process, the communication during the sales was not ideal. They didn't communicate it clearly and set expectations.

6 years ago

Reply from Guardian Protection

Hi there,
Thank you for the honest feedback on your sales process as it will help us improve the customer experience. If we can help with anything further please message us here.

Mar. 3rd, 2020

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Verified Customer

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Jacklyn Seffner, FL

The customer service answered all of my questions and were very helpful.

6 years ago

Reply from Guardian Protection

Hi Jacklyn,
Thank you for sharing a 5-star customer service experience; we appreciate your feedback and continued business!

Mar. 3rd, 2020

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Verified Customer

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John Jacksonville, NC

The person that installed the system helped us decide where it was okay to put different alarms.

6 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to review your customer experience! It's great to hear the installation met your needs and please let us know if you ever have questions.

Mar. 3rd, 2020

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Verified Customer

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Ishaka Columbus, OH

They are prompt and courteous and I'm satisfied with the service.

6 years ago

Reply from Guardian Protection

Hi Ishaka,
Thank you for taking the time to share a 5-star customer experience! It's great to hear the Guardian Protection security system is serving you well.

Mar. 3rd, 2020

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Verified Customer

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Anonymous New Braunfels, TX

The customer service seems very prompt. The system seems like good quality.

6 years ago

Reply from Guardian Protection

Thank you for being a 5-star customer! Guardian Protection appreciates your feedback and continued business.

Mar. 3rd, 2020

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Verified Customer

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Rochak Franklin, TN

They're pretty responsive. The equipment is pretty top notch.

6 years ago

Reply from Guardian Protection

Hi Rochak,
Thank you for taking the time to review your customer experience. Guardian Protection appreciates your feedback and business very much!

Mar. 3rd, 2020

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Verified Customer

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Rick Kinsel

Friendly and professional. Charles L the installer was great!

6 years ago

Reply from Guardian Protection

Hi Rick,

Thank you for being a 5-star customer! It's great to hear Charles made sure the installation went smoothly and we look forward to helping to protect what matters most to you.

Feb. 26th, 2020

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Verified Customer

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Jude Mutah

Terrible, dishonest, and unreliable. Treat your customers with respect. Don't trick customers to sign for 5 years without explicitly communicating to them.

6 years ago

Reply from Guardian Protection

Hi Jude,

Thank you for providing helpful feedback on the sales experience; our sales agreement should always list the term clearly for you to view however I will have the appropriate supervisor research and reach out to you.

Feb. 26th, 2020

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Verified Customer

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Edilio

They have great features, great panel, everything is self explanatory, and easy to operate.

6 years ago

Reply from Guardian Protection

Hi there,

Thank you for taking the time to share great customer feedback! Guardian Protection is proud to help protect your world every day.

Feb. 24th, 2020

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Verified Customer

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Brian

It was a part of our HOA package. I was very impressed with it.

6 years ago

Reply from Guardian Protection

Hi Brian,
Thank you for being a 5-star customer! We appreciate you including Guardian Protection in your new home build and we look forward to helping to protect what matters most to you.

Feb. 24th, 2020

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Verified Customer

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H

They've been really responsive. It's reliable. I haven't had any problems.

6 years ago

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Verified Customer

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Shahbaz

Technology wise it has more functionality. You can control your house through your cell phone.

6 years ago

Reply from Guardian Protection

Hi,
Thank you for being a part of the Guardian Protection family! It's great to hear you are taking advantage of the smartphone application for on the go control of your security system.

Feb. 24th, 2020

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Verified Customer

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John

They were responsive and quick. The security system is reliable.

6 years ago

Reply from Guardian Protection

Hi John,

Thank you for being a 5-star customer! We appreciate your business and if you refer us to a friend you can earn a $100 credit! More info here:

Feb. 20th, 2020

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Verified Customer

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Steven

The customer service has had great communication. The system is easy to use.

6 years ago

Reply from Guardian Protection

Hi Steven,
Thank you for reviewing your customer service experience! It's awesome to hear you are finding the system user-friendly, we are always happy to help if you have any questions.

Feb. 20th, 2020

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Verified Customer

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Erica

Like that the customer service has a chat. The app and the price are good.

6 years ago

Reply from Guardian Protection

Hi Erica,

Thank you for being a 5-star customer of Guardian Protection! We are honored to be your home security provider of choice and you are finding the security package cost-effective.

Feb. 20th, 2020

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Verified Customer

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R.Merrick

Very good.We had a few alarms go off ,nothing serious .They were very helpful.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share a 5-star customer experience! It's great to hear the response team was helpful when needed; our goal is to help protect your world and provide you peace of mind every day.

Feb. 11th, 2020

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Verified Customer

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Donna Johnson

Experience has been excellent. Knowledge/skill of folks obvious.

6 years ago

Reply from Guardian Protection

Hi Donna,
Thank you for being a 5-star customer! If you refer a friend to Guardian Protection you can earn a $100 credit on your account, more info here:

Feb. 11th, 2020

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Verified Customer

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Christine Bradley

Love the peace of mind but thinks it's a bit costly for outdated system

6 years ago

Reply from Guardian Protection

Hi Christine,
Thank you for taking the time to share helpful customer feedback as we strive to improve our service offerings. Have a safe day!

Feb. 11th, 2020

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Verified Customer

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Byron Jensen

Very satisfied especially when we trigger the alarm ourselves :)

6 years ago

Reply from Guardian Protection

Hi Byron,

Thank you for being a 5-star customer! We appreciate your business very much and if you refer a friend to us you can earn a $100 credit. More info here:

Feb. 11th, 2020

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Verified Customer

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Aaron

Great service and support great staff and response time is very good

6 years ago

Reply from Guardian Protection

Hi Aaron,
Thanks so much for taking the time to share a great customer experience. Guardian Protection is dedicated to helping to protect what matters most.

Feb. 11th, 2020

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Verified Customer

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Terrie Foss

When the alarm goes off they call immediately. Usually our fault.

6 years ago

Reply from Guardian Protection

Hi Terrie,

Thank you for reviewing your experience with Guardian Protection. It's great to hear the quick response time is providing you with peace of mind.

Feb. 11th, 2020

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Verified Customer

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Ste

I appreciate the customer service, the pricing could get better based on competitor pricing

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share great customer feedback as it will help us improve moving forward. Guardian Protection is proud to be your home security provider.

Feb. 11th, 2020

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Verified Customer

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Shantilal

Good Customer Service, Reliability and peace of mind Security monitoring.

6 years ago

Reply from Guardian Protection

Hi Shantilal,

Thank you for being a 5-star customer! Guardian Protection is proud to help protect what matters most to you every day. If you refer a friend to us you can earn a $100 credit; more info here:

Feb. 12th, 2020

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Verified Customer

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Ron Nevin

I professionalism, knowledge of the products cleanliness of the installer

6 years ago

Reply from Guardian Protection

Hi Ron,

Thank you for being a 5-star customer! It's great to hear the installer treated you and your home with the respect that you deserve. Guardian Protection is proud to be your home security provider.

Feb. 12th, 2020

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Verified Customer

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The Rudolphs

They are the best in guarding your property and the price is great.

6 years ago

Reply from Guardian Protection

Thank you for being a part of the Guardian Protection family! It's great to hear we were able to find a price package that worked best for you and the professional security monitoring is bringing you the peace of mind you deserve.

Feb. 12th, 2020

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Verified Customer

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Steven

I've had issues with my password and customer support has been excellent.

6 years ago

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Verified Customer

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Steven

Always answered all my questions and been prompt and quick in their responses.

6 years ago

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Verified Customer

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Sean

Our home builder suggested guardian. They're very responsive to any issues we've had.'

6 years ago

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Verified Customer

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Debra

I noticed that when my alarm went off they only called the one number. They didn't call a second number.'

6 years ago

Reply from Guardian Protection

Hi Debra,

Thank you for providing insightful customer feedback. We would be happy to help you edit your contact list preferences; just give us a call at 1-800-PROTECT.

Feb. 6th, 2020

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Verified Customer

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Karen Cohn

great customer service easy to work with quick to respond.

6 years ago

Reply from Guardian Protection

Hi Karen,
Thank you for being a 5-star customer! I'm glad to hear you are enjoying the security services and if you refer us to a friend you can earn $100! More info here:

Feb. 6th, 2020

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Verified Customer

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Linda Hovel

prompt service. Would like the doorbell camera included in our package.

6 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for being a part of the Guardian Protection family! I have located your account and will have an upgrade specialist reach out to help with your request. Have a safe day with Guardian Protection!

Feb. 6th, 2020

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Verified Customer

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Jerry

Outstanding Customer service fast response to alarms and questions

6 years ago

Reply from Guardian Protection

Hi Jerry,
Thank you for being a 5-star customer! If you refer us to a friend you can earn a $100 credit! More info here:

Feb. 6th, 2020

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Verified Customer

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Ben C

Great service with great customer service. I have no complaints

6 years ago

Reply from Guardian Protection

Hi Ben,

Thank you for taking the time to review your customer experience! If you refer a friend to Guardian you can earn a $100 credit! More details here:

Feb. 6th, 2020

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Verified Customer

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Bob Renzi

Very good technicians and repairmen notifications of alarms"

6 years ago

Reply from Guardian Protection

Hi Bob,

Thank you for sharing a 5-star customer experience! Guardian Protection is honored to be your security provider of choice and if you refer a friend you can get $100! More info here:

Feb. 6th, 2020

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Verified Customer

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Mr. J

The customer service is great they take care what they say they going to do

6 years ago

Reply from Guardian Protection

Hi Mr. J,

Thank you for being a 5-star Guardian customer! We appreciate your feedback and continued business very much.

Feb. 6th, 2020

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Verified Customer

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Trevayan

Guardian has great service. It's good for me - I like the security.

6 years ago

Reply from Guardian Protection

Hi Trevayan,

Thank you for being a 5-star customer! If you refer us to a friend you can get a $100 credit! More information here:

Jan. 27th, 2020

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Verified Customer

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Ada Ervin

They call right on time when it go off and it is very good service.

6 years ago

Reply from Guardian Protection

Hi Ada,
Thank you for taking the time to share your customer experience! It's great to hear the quick response times on alarms is bringing you the additional peace of mind you deserve. Refer a friend and get a $100 credit!

Jan. 24th, 2020

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Verified Customer

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Susan M. Walker

We are very please wish this company! They are very helpful.

6 years ago

Reply from Guardian Protection

Hi Susan,

Thank you for being a 5-star customer! Guardian Protection appreciates your feedback and business very much.

Jan. 24th, 2020

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Verified Customer

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Debbie Gower

Initial experience is good - no improvements to comment on at this point

6 years ago

Reply from Guardian Protection

Hi Debbie,
Thank you for choosing Guardian Protection! We are proud to be your home security provider and please reach out if you ever have questions.

Jan. 24th, 2020

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Verified Customer

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Drew

Very good, no improvement needed. Extremely helpful and very quick.

6 years ago

Reply from Guardian Protection

Hi Drew,

Thanks so much for sharing 5-star customer feedback! It's wonderful to hear you are enjoying the services, and if you refer us to a friend you can get a $100 credit!

Jan. 24th, 2020

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Verified Customer

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George

The system works and no problems. I would like a lower price.

6 years ago

Reply from Guardian Protection

Hi George,

Thank you for taking the time to review Guardian Protection! Typically around 30 days before the end of your current term, we can negotiate pricing so give us a call to discuss. You can also get a $100 credit for referring a friend!

Jan. 24th, 2020

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Verified Customer

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Daniel Frankford, DE

It was suggested by out builder and it gives us peace of mind. Customer service is very good.

6 years ago

Reply from Guardian Protection

Hi Daniel,
Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professionally installed and monitored security is providing your family the peace of mind you deserve!

Jan. 23rd, 2020

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Verified Customer

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Anonymous Des Plaines, IL

I like being able to use it on my phone and being able to get information and details at anytime.

6 years ago

Reply from Guardian Protection

Thank you for being a part of the Guardian Protection family, we appreciate your feedback and business!

Jan. 23rd, 2020

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Verified Customer

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Deborah Indianapolis, IN

I like the app on my phone and I would love if there was a way to select it all with a click.

6 years ago

Reply from Guardian Protection

Hi Deborah,

Thank you for being a part of the Guardian Protection family! We are happy to help with any questions you may have.

Jan. 23rd, 2020

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Verified Customer

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Karen Austin, TX

It's dependable. Anytime I needed help, I got it. I am very pleased.

6 years ago

Reply from Guardian Protection

Hi Karen,

Thank you for being a 5-star customer! It's great to hear the dependable security monitoring is providing you peace of mind.

Jan. 23rd, 2020

Guardian Protection Reviews