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Guardian Protection Reviews

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7.6

Overall Score

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William

I feel better with my kids being safe but it is not very user friendly.

6 years ago

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Reply from Guardian Protection

Hi William,
So happy to know that your Guardian Protection smart home security system is providing peace of mind for you and your family. I would like to get you some help with the use of the system. Our customer care team handles this regularly and it would increase your enjoyment of the features and most likely add to its everyday value for you. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Lisa & Ron

Guardian Protection feels secure. The whole neighborhood has it.

6 years ago

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Reply from Guardian Protection

Hi Lisa and Ron,
We are happy to hear that you and your neighborhood are enjoying the advantages of Guardian Protection. Life is better when it's safe. I want to thank you for choosing us to be your security partner.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Edward

Good quality and low monitoring fees with guardian protection.

6 years ago

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Reply from Guardian Protection

Hi Edward,
Thank you for taking the time to rate your experience with Guardian Protection. Happy to see that you find our system to be of good quality and a great value, too. We will continue to support you in every way when it comes to your security. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Gustavo

Best safety for my house and family with guardian protection.

6 years ago

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Reply from Guardian Protection

Hi Gustavo,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Elaine

It is very high tech being able to secure your home from your home.

6 years ago

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Reply from Guardian Protection

Hi Elaine,
I am happy to hear that your Guardian Protection smart home security system is meeting your expectations in terms of ease of use and latest technology. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Anonymous

Customer support answers every question and respond quickly if something happens.

6 years ago

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Reply from Guardian Protection

Hi Anonymous,
Glad to hear that you find our customer service specialists to be knowledgeable and our the protection specialists in our monitoring center to be rapid in their response. They love what they do and I think it shows. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Laverne

I feel safe in my own home with the security system here. It is good equipment.

6 years ago

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Reply from Guardian Protection

Hi Laverne,
It's wonderful to hear that you a are feeling secure with your Guardian Protection smart home security system. We are here when you need us most and will continue to deliver to your expectations. Thank you for choosing Guardian! Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
 

Oct. 7th, 2020

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Harinder

I love it so much. They helped me a lot when I called. It is really good.

6 years ago

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Reply from Guardian Protection

Hi Harinder,
Our customer service team loves what they do and it's great to know that you have found them to be responsive. Thank you for choosing Guardian Protection! Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Shea

The system is easy but customer service is kind of confusing and the camera seems delayed.

6 years ago

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Reply from Guardian Protection

Hi Shea,
Happy to hear that you find our system easy to use. I'd like to get you some assistance on your camera questions. Please email your name, phone number, and premises address to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.

Oct. 7th, 2020

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Ronald

So far I am happy. It is all working so far. Keeps the house safe.

6 years ago

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Reply from Guardian Protection

Hi Ronald,
Thank you for the positive feedback and for being a Guardian customer.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Robert

Current, updated technology. Peace of mind. Responsive when I have questions.

6 years ago

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Reply from Guardian Protection

Hi Robert,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Howard

My wife and family are secure. If anything happens, they will be taken care. It seem to be a good system.

6 years ago

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Reply from Guardian Protection

Hi Howard,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Jeni

Guardian Protection is awesome. I feel safe. It is easy to use.

6 years ago

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Reply from Guardian Protection

Hi Jeni,
We are happy to hear your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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James

Easy to access. Easy to operate. Neighborhood watch is why we decided it was right for us.

6 years ago

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Reply from Guardian Protection

Hi James,
I am happy to hear that you are finding your Guardian Protection smart home security system easy to access and operate. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Simone

They are always professional and customer service oriented. The device is easy to access.

6 years ago

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Reply from Guardian Protection

Hi Simone,
Glad to hear you find our company to be professional and customer service oriented. Our customers look to us for 100% reliability and we strive to deliver. Glad to hear that you are also enjoying the benefit of being able to control your system from your smartphone. Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Dave

They've called every time the alarm went off. Just easy to use

6 years ago

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Reply from Guardian Protection

Hi Dave,
Thank you! It is great to hear that you have found our monitoring center to be highly responsive. We never sleep so you can! We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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J

Very responsive. Available 24/7 if ever have any issues with the system

6 years ago

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Reply from Guardian Protection

Hi J,
Thank you! It is great to hear that you have found our customer care and monitoring center staff to be highly responsive. We never sleep so you can! We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Audrey Bonnett

Prompt service, knowledgeable staff , courteous professionals

6 years ago

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Reply from Guardian Protection

Hi Audrey,
I am happy to hear that your experienced has been five star. Our care and monitoring specialists love what they do and I think it shows. We are here when you need us. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Ben W.

Very easy to work with. Installer was very good and knowledgeable.

6 years ago

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Reply from Guardian Protection

Hi Ben,
I am happy to hear that you have found us very easy to work with. Our professional techs undergo rigorous training so that they can complete service calls thoroughly and with a great deal of understanding for our clients' needs. Glad it all worked well! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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sd

reliable and reasonable experiences over long period of time

6 years ago

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Reply from Guardian Protection

Hi SD,
I want to thank you for being a long-time Guardian customer. We are honored to serve you!
I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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AG

Service people arrive on time & complete their work quickly.

6 years ago

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Reply from Guardian Protection

Thanks AG! We work hard to be prompt and efficient. Thanks for being a Guardian Protection customer.
Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Lisa Brown

The lack of up grading customers equipment, I have the same equipment for over 13 years.

6 years ago

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Reply from Guardian Protection

Hi Lisa,
I want to thank you for being a Guardian Protection customer for 13 years. We are honored to be your security provider. We would love to talk with you about upgrading your system. Can you please email the full name, premises address and phone number on your account to wecare@guardianprotection.com so that I can have someone reach out to you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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Robert

Professional. Prompt. Courteous service . I love the video clarity.

6 years ago

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Reply from Guardian Protection

Great to hear Robert! Thank you for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Gerald

System is good and pretty reliable. It is easy to set up and use.

6 years ago

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Reply from Guardian Protection

Hi Gerald,
Thank you for taking the time to review us. I am happy to hear that you are finding your Guardian Protection smart home security system reliable and easy to use. I hope you are also enjoying the convenience of controlling things at home from your smartphone. We will continue to strive to deliver all that you expect from a great security provider. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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PH Milwaukee, WI

Modern equipment, ease of use and the cost is very reasonable.

6 years ago

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Reply from Guardian Protection

Hi PH,
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost was affordable for you. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Tracey Haynes Seagoville, TX

I appreciate being able to have access to my home while I'm away from home

6 years ago

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Reply from Guardian Protection

Hi Tracey,
Thank you for taking the time to review us. Many customers have written to tell us that they greatly appreciate our interactive services and the ability to control their home remotely using their Guardian Protection smart home security system. It makes life a lot easier and of course, helps keep everything safer, too.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Sonja District Heights, MD

It protects the home. I like that I can see everything clearly.

6 years ago

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Reply from Guardian Protection

Hi Sonja,
We are here to help you stay safe! I am glad that you are able to see everything clearly with your Guardian Protection smart home security system -- that is great peace of mind! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Mildred Cortland, OH

Peace of mind is the best thing. Everybody has been very informative.

6 years ago

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Reply from Guardian Protection

Hi Mildred,
I am glad to hear that you are enjoying peace of mind with your Guardian Protection smart home security system. Life is better when it's safe! Our customer care team is here for you as is our UL-certified Five Diamond 24 hour monitoring center.
Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Deetta Milwaukee, WI

The best thing about guardian protection is the camera. You should be able to see your house on the telephone.

6 years ago

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Reply from Guardian Protection

Hi Deeta,
I agree that one of the most helpful components of our smart home security system is the camera. Isn't it great having peace of mind knowing that you can peek-in and see what's going on at home from your mobile phone? Love it. We are honored to have you as our customer!
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Hakim San Antonio, TX

The system came with my house. It is easy to use the security system.

6 years ago

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Dustin Greer, SC

I like the mobile app. It is all brand new and works fine so far.

6 years ago

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Nathan Cicero, IN

We never have issues with guardian protection and you guys answer when we need.

6 years ago

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Deidre Lewes, DE

The tech was good when he installed the system. I like the technology.

6 years ago

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Charlie San Antonio, TX

I like the technology. The tech was good when he installed the stuff.

6 years ago

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Shane Rowlett, TX

Easy to access and use. They’re very quick to answer my questions.

6 years ago

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Patricia Inman, SC

We like Guardian protection for the security and safety and that it was no money down.

6 years ago

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Reply from Guardian Protection

Hi Patricia,
Thank you for taking the time to let us know that you are satisfied with your Guardian Protection smart home security system. We try to keep things a s affordable as possible so that as many people as possible can enjoy the great benefits and have peace of mind, too. Life is better when it's safe!
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Justin Lincroft, NJ

Great installation and the serviceman was quite knowledgeable

6 years ago

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Reply from Guardian Protection

Hi Justin! Welcome to the Guardian family. So glad that you are pleased with our technician. Guardian Protection delivers a great customer experience in part to it's hardworking team of techs. You get 5 stars for this great review. Thank you! Tracy Customer Satisfaction Advocate

Sep. 1st, 2020

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dave mullen Lewes, DE

not good contract is way to long wish I had more time to look it over but we were in the middle of moving didn't think a company would stoop that low

6 years ago

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Reply from Guardian Protection

Hi Dave,
I would be glad to have our customer care supervisor call you to discuss your concerns. Please email your account information (premises address and phone number) to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer satisfaction Advocate

Aug. 25th, 2020

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Travis Desmond Louisville, KY

I love it. Great response. Awesome job of protection and communication.

6 years ago

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Reply from Guardian Protection

Hi Travis, Thank you for your feedback and thank you for choosing Guardian Protection. We will work hard everyday to continue to bring you the best security service. Tracy Customer Satisfaction Advocate.

Aug. 27th, 2020

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LaToya Hurt Desoto, TX

The security system is good however the app has a slow response time especially for the video doorbell

6 years ago

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Reply from Guardian Protection

Hi LaToya, I am sorry that you are experiencing some slow response times. I have located your account and am passing along your concern to our manager so that we can get you some technical assistance. Thanks for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2020

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John Indiana, PA

They have been very helpful with us. They answers all of our concerns.

6 years ago

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Reply from Guardian Protection

Hi John! Thank you for taking the time to share your great customer feedback. We appreciate your continued business! Tracy Customer Satisfaction Advocate

Sep. 1st, 2020

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Benjamin Jackson Macedonia, OH

It's been good and I like the alerts and wireless assess ability

6 years ago

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Reply from Guardian Protection

Hi Benjamin,
I'm glad you're enjoying the mobile features of your Guardian Protection smart security system.
Definitely a convenience and a home run when it comes to peace of mind. Life is better when it's safe! Thanks for being a Guardian customer!
Mary Lynn M.

Aug. 17th, 2020

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Rick Jeffery Litchfield, OH

I have had the system hooked up for three weeks. One camera is broken and I can't get anyone out to fix it. My bill still comes in the mail. I'm really dissatisfied.

6 years ago

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Reply from Guardian Protection

Hi Rick, I am sorry for your frustration. In researching your account I can see that our technician provided service at your home on August 14, replaced your camera and got everything working for you. If you encounter additional problems please call us at 1-800-PROTECT (1-800-776-
8328) or email us as wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Matt Westfield, IN

Good. I still haven't received a sign for my yard stating the house is protected by Guardian.

6 years ago

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Reply from Guardian Protection

Hi Matt, Thank you for choosing Guardian Protection. I'd like to send you your Guardian Protection yard sign right away. Can you please email me your account information - full name, premises address, and phone number -- to wecare@guardianprotection.com. You can also call us anytime at 1-800-PROTECT (1-800-776-8328) to request your sign.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Robert Held Plano, TX

so far so good. only had it a week. but it works, i tested it. lol

6 years ago

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Reply from Guardian Protection

Hi Robert,
Welcome to the Guardian Protection family! Glad you're finding everything to be working out well. We're here is you need us and our monitoring center never sleeps! If you have any questions, please don;t hesitate to call 1-800-PROTECT (1-800-776-8328) or email us at wecare@guardianprotection.com
Mary Lynn M.

Aug. 17th, 2020

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Anonymous Holly Springs, NC

They help us when we have problems but the equipment only integrates with Z-Wave technology.

6 years ago

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Reply from Guardian Protection

Hello, we are happy to be of service! As your security provider, Guardian Protection takes your safety seriously. Please call us anytime with questions! Call 1-800-PROTECT (1-800-776-8328).
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Anonymous Avon, OH

We have had other stuff in the pas that I thought was a little bit better. I have questions with it.

6 years ago

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Reply from Guardian Protection

Hello,
If you would like some help in having your questions answered, we'd be happy to help answer them! Please email your full name, premises address and best number to reach you to wecare@guardianprotection.com so that we can assist.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Anonymous Bulverde, TX

Being able to control the whole program from our smartphones is the best. It is very flexible.

6 years ago

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Reply from Guardian Protection

Hello! I want to thank you for choosing Guardian Protection as your smart security provider.
Indeed, the technology is super responsive! It's great to hear that you enjoy being able to control the system easily from your smartphones. Life is better when it's safe!
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Virg Evans City, PA

They call you back if you have any problems. It is easy to use.

6 years ago

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Michael Milwaukee, WI

Makes you feel a little bit safer because it works pretty good.

6 years ago