Guardian Protection Reviews
7.6
Overall Score
Verified Customer
Review Source
Dave Wexford, PA
5 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I'd like to get you some help with this. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 25th, 2021
Verified Customer
Review Source
Willie Hicks Midlothian, TX
5 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. I am glad you are enjoying the benefits of our advanced technology in your Guardian smart home security system. Our professional installation makes for great dependability, too, and allows you to request an update or system expansion at any time. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Anonymously yes.
5 years ago
Reply from Guardian Protection
It's great to know that you have found our customer care reps to be very helpful and polite. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. Good, reliable equipment is another plus -- I am glad that ours helps to make your Guardian Protection home security system easy to understand and use. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Klaus New Braunfels, TX
5 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Ike Tampa, FL
5 years ago
Reply from Guardian Protection
I am happy to know that you are enjoying the interactive benefits of your Guardian smart home security system. Being able to use your smartphone to arm and disarm your system, and to receive alarm and alert notifications, is a timesaving convenience. Glad that you find it helpful, too! Thank you for choosing Guardian Protection. Life is better when it's safe. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Richard Avon, IN
5 years ago
Reply from Guardian Protection
Jan. 19th, 2021
Verified Customer
Review Source
S. Spring Lake, NC
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that we fixed a problem to your satisfaction and I apologize if you are having issues with your doorbell camera. I'd like to get you some help with this. Please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. Thank you for choosing Guardian Protection.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 19th, 2021
Verified Customer
Review Source
Abel Mc Kinney, TX
5 years ago
Reply from Guardian Protection
I am sorry that you are experiencing issues with your system and I apologize for your frustration. I'd like to get you some help with this. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 19th, 2021
Verified Customer
Review Source
Rachel Circleville, OH
5 years ago
Reply from Guardian Protection
Jan. 19th, 2021
Verified Customer
Review Source
Jean Marie Natale Medford, NJ
5 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying the features of your Guardian Protection smart home security system. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Rob Feasterville-Trevose, PA
5 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Kathleen
5 years ago
Reply from Guardian Protection
Customers just like yourself often tell us that they appreciate how easy it is to use the Guardian Protection smart home security system. I am glad that you are having the same great experience as you use it each day and evening. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
William
5 years ago
Reply from Guardian Protection
I am happy to know that your experience with us has been "five star". We work hard to make sure that our customer care team is easily accessible and also to keep our systems affordable so that everyone can enjoy the benefits of quality monitored home security. Our 24-hour monitoring center never sleeps so that you can! Life is better when it's safe. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Anonymous
5 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Patricia
5 years ago
Reply from Guardian Protection
Glad to hear that you are pleased with the overall Guardian Protection home security package. and that our customer care team has been responsive and thorough in addressing your needs and questions. Trust that we will continue to be there when you need us ! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Tristen
5 years ago
Reply from Guardian Protection
I am happy to know that you are finding your Guardian home security system to be user friendly and reliable -- they are the most important aspects of a good security system! It's also good to hear that you have found our customer care teams to responsive to your needs. They love what they do and it shows. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Linda
5 years ago
Reply from Guardian Protection
Glad to hear that everything is working well with your Guardian Protection smart home security system. Our customers tell us they appreciate having the Guardian mobile app and being able to get notifications to their smartphones as well as arm and disarm the system remotely. Definitely adds peace of mind. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Muzette
5 years ago
Reply from Guardian Protection
I am happy to know that you find our system easy to use and our care and monitoring teams to be responsive to your needs. Our customers tell us they love the ease of use of the system and because of that I think they get the maximum advantages from its benefits. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Alyssa
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. Yes, our customers tell us that they like the multi-talented Guardian app and how you can setup notifications, access codes for visitors, and more. Definitely makes life easier. Convenience and peace of mind, all in one! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Rich
5 years ago
Reply from Guardian Protection
Thank you for taking time to review us. I am happy to hear that you are feeling more secure with your Guardian Protection smart home security system. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Jacinda Adams
5 years ago
Reply from Guardian Protection
I am glad to know that our response time has been five star and to your satisfaction! Our monitoring center never sleeps so that you can have 24-hour peace of mind. It's also great to hear that you have found our system to be affordably priced and that our customer care team has delivered service to you in an excellent manner. We are here for you, Jacinda! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Christine Conley
5 years ago
Reply from Guardian Protection
So happy to know that you are finding Guardian Protection to be five-star with regard to company service and outstanding security system features. We work hard to keep our monthly rates affordable because we believe everyone should have the opportunity to enjoy the peace of mind that accompanies a good, professionally installed security system. Thank you for being our customer. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 2nd, 2020
Verified Customer
Review Source
Lenora Piccolantonio Plott
5 years ago
Reply from Guardian Protection
It's great to know that you are finding your Guardian Protection smart home security system easy to use and that the app is providing additional convenience for you. Customers like yourself are telling us they appreciate all of the handy features the app offers. I am glad that you agree! Life is better when it's safe. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 2nd, 2020
Verified Customer
Review Source
Carl Bates
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy, Customer Satisfaction Advocate
Nov. 24th, 2020
Verified Customer
Review Source
Adam
5 years ago
Reply from Guardian Protection
We appreciate the positive feedback. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Nov. 25th, 2020
Verified Customer
Review Source
Bob
5 years ago
Reply from Guardian Protection
We agree! Guardian's smart home security system is super easy to use -- no stress, just peace of mind! That's what we all want. Thank you for choosing Guardian Protection as your partner in security. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 17th, 2020
Verified Customer
Review Source
Aaron Reese
5 years ago
Reply from Guardian Protection
I apologize for the difficulty that you have experienced. Obviously this is an opportunity for us to do some coaching and to do better. I will raise your concerns to management. If you are still experiencing any issues, kindly email me with your account information (name, address, phone number) at wecare@guardianprotection.com so that we can work to resolve.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Mike
5 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection 24-hour monitored smart home security system is working well and that you are finding the Guardian app easy to use, Our customers love the ease of controlling security within their home from wherever they are and I'm sure you do as well. Thank you for taking the time to connect with us and for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Michael Robinson
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you are having a five-star experience with your 24-hour monitored Guardian Protection smart home security system and that our professional team of care and technical specialists are delivering to your expectations. Life is better when it's safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Claudia Hernandez
5 years ago
Reply from Guardian Protection
Thank you! We are all about tending to you, our valued customer and your safety needs. Our 24-hour monitoring center never sleeps so that you can have peace of mind at all times. We are here to help! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Randy wilcox
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you are having a five-star experience with your 24-hour monitored Guardian Protection smart home security system and that as a professionally installed quality system, you find it to be affordable and priced to fit your budget. Life is better when it's safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Anonymous
6 years ago
Reply from Guardian Protection
I am sorry for the difficulties. This must be very frustrating for you. I would like to get you some assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Michael hayes
6 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in excellent service and great protection. Our monitoring center never sleeps so that you can have the peace of mind that you deserve. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Durham
6 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I would like to get you some assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Wilson
6 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in attentive and friendly service. Our monitoring center never sleeps so that you can have the peace of mind that you deserve. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Nathan Locklar
6 years ago
Reply from Guardian Protection
I apologize for the difficulty. I see that you purchased your system through AAA Home Security, one of our authorized dealers. I have escalated your issue to a Guardian technical care supervisor and you will receive a callback within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Herman L. Williams
6 years ago
Reply from Guardian Protection
It is wonderful to hear of your five-star experience with us. Our professional technicians undergo rigorous training so that they can complete our smart home security installations thoroughly and knowledgeably. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Jennifer Shelton
6 years ago
Reply from Guardian Protection
Thank you for taking the time let us know of your experience. I am glad to know that we have been responsive to your needs. If you are in need of assistance regarding the installation issue I would be happy to escalate to a customer care supervisor on your behalf. Just email your account info (full name, premises address and phone number) to wecare@guardianprotection.com. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
William Hyer
6 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy, Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Dave
6 years ago
Reply from Guardian Protection
am happy to know that you are finding our care and service to your satisfaction. Our professional technicians undergo rigorous training so that they can complete our smart home security installations thoroughly, including training you on your system. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Anonymous
6 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Oct. 20th, 2020
Verified Customer
Review Source
Nancy
6 years ago
Reply from Guardian Protection
I am glad to know that your Guardian Protection smart home security system is giving you peace of mind and working to serve your needs. Our 24-hour monitoring center never sleeps so that you can rest assured your system's alarms will receive a swift response. Thank you for choosing Guardian Protection as your partner in security.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Metehan
6 years ago
Reply from Guardian Protection
Smart customers like you who have chosen Guardian Protection for peace of mind all agree that it is quite good to have a security alarm system. We are committed to your safety because life is better when it's safe. If you are experiencing any problems with your cameras, please don't hesitate to call us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Sara
6 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Oct. 12th, 2020
Verified Customer
Review Source
Donna
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Esther
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Tom
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Samuel
6 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Mary
6 years ago
Reply from Guardian Protection
Thank you for being a loyal Guardian customer. We are honored to serve you. I am glad to know that the Guardian Protection smart home security system is working for you and providing security and peace of mind for you and your family. I apologize for any negative experience that you have had in getting customer support. I would be happy to escalate this to a supervisor so that any issue you currently have may be resolved quickly and efficiently. Please email your name, phone number, and premises address to wecare@guardianprotection.com or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 9th, 2020
Verified Customer
Review Source
Anonymous
6 years ago
Reply from Guardian Protection
Thank you for being a customer of Guardian Protection. We appreciate your business.
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
