Guardian Protection Reviews

Wayne from Guardian was prompt and efficient in re-locating our smoke detector. He explained and demonstrated reason for necessary movement of the smoke detector.

Very informative and helpful. He explained features in the app that I never knew and offered helpful options to areas that were weak that can use another sensor.

We think the monthly charge is too expensive. We feel so stuck and trapped in a 5 year contract for that high monthly rate. The sales guy who came to our office was so aggressive, we felt forced to sign right there and then and now we're stuck with this high bill. Other companies have come to us with a much lower rate for the same or more.

My experience has been exceptional. I think the only thing I can think to improve on is the app. Sometimes it stops working and doesn't connect to the doorbell.

The service itself is good. Feel like I was mislead by the salesmen that initially set up my service. He said he guaranteed the monthly cost would not be raised one dime for five years. But, he did forget to mention that I'd be locked into to a 5 year contract.

My overall with guardian is okay, some techs seem to not care. I did have one good tech -Derek. He promised to deliver and he did. He fixed and replaced everything he was supposed to.

Yes, Guardian has lower level customers representatives who eager to please customers. As well as, great technicians who are set as territorial, which is great for consistency . However, I have to state, Guardian Senior Management are terrible. Without my permission or without even, which more important, not informing me in advance by taking the time to inform that my contract was sold to Brinks Home Security. Guardian immediately thought I wanted to remain a customer. in fact, so sure of themselves, automatically re-enlisted that intent, at a ridiculous payment plan. I find it arrogant behavior to just without allowing customers the opportunity to decide. Just arrogantly transferring your account without giving any form of notice, verbally or written. Terrible Senior Management Customer Service. I will not receive a response to this review nor will my review be listed among all the positive reviews given on this website. New prescribers beware. OH by the way, Guardian is in reality Brinks Home Security.

Fantastic Job by Bob T, my Service Technician! He's very knowledgeable and always answers my questions. I am also pleased with Guardian's rates....very reasonable pricing.

My tech, Derek B., did a great job fixing the issue at hand, but he also went above and beyond to help try to resolve another issue with some electrical problems.

My experience has not been good with Guardian. We had basic sound alarm service thru Guardian included with our newly constructed home. They were not responsive to multiple calls inquiring about initial wiring and service setup during the building process. When I was finally able to meet with them, they were less than helpful in listening to my needs in an alarm system and more interested in selling me a “package” deal that included monitored cameras. I heard nothing from them after signing the contract until after closing. When the service technician came to set up our system he was very condescending and told me that the system they had sold me wasn’t appropriate for our home. He talked me into settling for something less than what I had signed a contract for and then, after finally starting installation told me that their doorbell camera wouldn’t work with my doorbell unless I had an electrician come out and modify my doorbell. I told him this was crazy and that I was inclined to just cancel the contract at that point. He called his boss and then told me he would take care of the problem in a few days. I waited but he never called back or returned my calls and never showed up. I finally connected with Guardian’s corporate office- never could find a number for the local branch. They scheduled another technician to come out a week later. He came and, after discovering the same issue with the doorbell told me it was a builder problem, not Guardian’s problem and he couldn’t install the doorbell camera that was included in my contract until I got an electrician out to fix whatever problem he found- it’s still a mystery to me. So, I’m left with two plug-in cameras (originally supposed to be hard-wired, permanently mounted), and a contract that will cost me a minimum of $750 to cancel (according to Guardian corporate who said they would not accept my contention that they had not honored the contract). If it costs me $750, so be it. If Guardian has no integrity regarding contractual obligations and are this irresponsible with installation, I can only imagine how irresponsible and devoid of integrity they would be if we ever had a home security issue.

Been with guardian in past at former home thought since being a long customer of yours would get better deal ,the monitoring fee was very high much higher than most companies. So very disappointed because we were led to believe would be honored for being former customer. Where was it!!!!

Buyer Beware!!. My property was burglarized 2 times, The first time the thieves even ripped the entire security system off of the wall!! Their alarm never went off. Their systems are defective, and Guardian refused to acknowledge this even after a 2nd burglary. The 2nd time the alarm did go off however Guardian did not dispatch the police to my house even though their system was showing that the thieves were present in the home. I contacted their customer service department numerous times but they did absolutely NOTHING!!! except tell me that I would be required to complete my security contract with them or pay them a hefty contract cancellation fee. This company is TERRIBLE!!! If possible I would give them ZERO STARS , I you are looking for a security company steer clear of them

BEWARE! The installer was not knowledgeable about the system or he simply lied about the functionality of it. About a week after my system was installed and my initial payment was made, Guardian went back into my account without my permission and took another payment, which was more than the monthly payment. They called it pro rating ahead. They didn’t bill me, and didn’t tell me they were going back into my account. I AM VERY ANGRY because Guardian went into my account without my permission. I want to cancel, but of course I can’t. I signed a contract, which they all make you sign. I don’t want the service, Why make me stay with you? I should have read the reviews first. Allow me to cancel without consequences. I am dissatisfied with the company.

I have been a customer for 13 years and their service has gone down hill considerably since first signing up. When my alarm goes off periodically for no reason (which is frustrating) they now tell me that they can NOT turn it off remotely. They were always able to do this in the past so I don't know what changed? My boyfriends dog set it off the other day and this time they told me they could turn it off for a TWENTY-FIVE dollar fee. Researching new security companies because I am tired of their high rate and bad service.

I had a wonderful experience getting my alarm system working again. I thank the technician for his professionalism and courtesy as well as his technical expertise!

Have used them for several years and have been happy with their service. Had them send a technition today to check the system. She did an excellent job.

Joe is a highly experienced Technician who has worked for Guardian for 20 years. He was very knowledgeable, professional and delivered exceptional service! Sherry

customer service associates do that plus some! they always go above and beyond to try to help the customers. they have always found out the answers to my questions.

Whenever I have needed to speak to customer service they have been very help to me. In addition, Guardian is easy to use and allows me to monitor the system from my phone.

Security system is user friendly. Telephone staff are efficient, personable and knowledgeable. Technicians are thorough. Just a nice company to work with.

Had problem with motion detector. Was not enabled from the beginning to use with key fob outside of house when setting away mode Technician enabled it, works fine now.

I agree wholeheartedly with the previous reviewer, they do updates without your knowledge. This morning, about 9:00 the system was in a disarmed state. Out of the blue, the alarm goes off. There are only two possibilities. Either the hardware is faulty or they are tampering with it. I definitely believe it is the later. They could either be doing updates/upgrades or just testing the system. Then they call, they say they can't help you with the code. I've worked all my working days in software, and if they are literate at all in the field at all, then they can help with the code. They lied to us to get the contract to start, telling us that Vivint was going bankrupt, and we needed a new vender. Their support has been null anytime we have needed them, their customer reps on the phone have always been discourtesy, and we will definitely switch once the contract is up.

First time I called the problem could have been solved immediately if tech had told me to check area batteries instead of leaving house unprotected for 2 days

We've been with Guardian for over 6 years and they truly go out of their way to make sure you're covered and if there is a problem they take care of it immediately!!

I WAS VERY PLEASED WITH THE SERVICE THAT I WAS GIVING FROM THE TEC THAT WAS SENT OUT TO FIX MY PROBLEM I WAS HAVING WITH MY ALARM THANK-YOU AGAIN!!!!!!!

I signed too quickly, having listened only to the salesman's explanation. He made his sale, but I was snookered. I definitely should have read the contract more carefully. What he explained as a guarantee that the price would not increase for five years turned out to be a commitment to a five-year contract. When I realized how little benefit I was getting for $50/month, I called to discontinue the service. That's when I learned that I was in for 60 months, and if during month number 60 you fail to contact them, they automatically renew your contract on the same terms for another 60 months. So I paid the buyout, which was $1,250. Guardian surely made a lot of money on me, and mainly what I got was an expensive lesson about trusting salesmen.

This company took advantage of my 96 year old mother. I tried to cancel the installation appointment and they refused. The monthly fee ended up being more expensive than they quoted her over the phone. She fell 2 weeks after the installation and was unable to live in her home. They would not cancel the contract and it was for 3 years rather than the 2 years they quoted her. I tried to negotiate the price since she can no longer use the medical alert system, which was the biggest selling point. The only thing they would do was install a security system in our house. I will NEVER do business with this company when they refused to try to work with me. They are not interested in customer satisfaction. They are only interested in profit.