Guardian Protection Reviews
7.6
Overall Score
Verified Customer
Review Source
Emily Kissel Indianapolis, IN
5 years ago
Reply from Guardian Protection
I am so happy to hear that you love your Guardian Protection smart home security system. Thank you for taking the time to leave a review.
Amy,
Customer Satisfaction Advocate
Jun. 10th, 2021
Verified Customer
Review Source
Bonnie Pittsburgh, PA
5 years ago
Verified Customer
Review Source
Lisa Balch Springs, TX
5 years ago
Reply from Guardian Protection
I am happy that you found Guardian to be a great value and we are honored to know that our employees have been great in responding to your needs. If you would like me to have a specialist contact you to review additional options please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com. I will be happy to have a member of our team follow-up with you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
Charlotte Plano, TX
5 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. You are correct; your system does not have "timers" but if you are using our Guardian smart home security system along with the Guardian App, there is a feature that allows you to pre-set an Arming Reminder and there is also a feature that allows you to set certain Rules about about when your system should Arm and Disarm. These features may be able to help you accomplish what you'd like to do. I would be happy to have our technical care specialist call you and guide you through setup. Just send your account info (full name, premises address, phone number) to wecare@guardianprotection.com, or if you prefer you can give us a call at 1-800-PROTECT (800-776-8328) any day of the week from 7 a.m. to 11 p.m. EST. We look forward to speaking with you. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Subhash Coppell, TX
5 years ago
Reply from Guardian Protection
Thanks for sharing what you like about your Guardian smart home security system. Other customers agree with you! It's great to have the latest technology at your fingertips and be able to control your security from your phone. That way, you know what's going on at home from anywhere you are. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
James Philadelphia, PA
5 years ago
Reply from Guardian Protection
Thanks for sharing what you like about your Guardian smart home security system. Other customers agree with you! It's great to be able to control your security from your phone and know what's going on at home from anywhere you are. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Anne Lorton, VA
5 years ago
Reply from Guardian Protection
I am glad that everything is functioning properly on your Guardian smart home security system and glad to know that you've found our Customer Care teams to be helpful and responsive. They love what they do and are happy to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Velma Richmond, TX
5 years ago
Reply from Guardian Protection
So glad to know that you've found our Care and Monitoring teams to be helpful and responsive. They love what they do and are happy to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Robert North Port, FL
5 years ago
Reply from Guardian Protection
We appreciate your comments and we're happy to know that you like your Guardian smart home security system. We will strive to bring you the best in reliability and excellent customer experience. Our Care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out if you have any concerns or questions. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Salvatore Rea Perkasie, PA
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. it's great to know that you are finding the Guardian App easy to use and convenient. Our customers tell us they enjoy its time saving benefits and I sense that you are, too. Wonderful! It is gratifying to hear that our care phone team is providing you five star support. We'll be there when you need us! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 5th, 2021
Verified Customer
Review Source
Tony Bonacorsi Riverview, FL
5 years ago
Reply from Guardian Protection
I am happy to know that our team has been responsive and has provided excellent service each time you have called. Our Care and Monitoring teams are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. They love what what they do and I am glad that it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 5th, 2021
Verified Customer
Review Source
Mike O Odessa, FL
5 years ago
Reply from Guardian Protection
Thank you so much for the feedback. Please feel free to email your account info (full name, premises address, phone number) to wecare@guardianprotection,com and I will be happy to put in a request for a yard sign for you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Mary Tampa, FL
5 years ago
Reply from Guardian Protection
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Anonymous Elmwood Park, NJ
5 years ago
Reply from Guardian Protection
I am so happy to hear that your Guardian Protection experience has been a five star experience. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Anonymous Gaithersburg, MD
5 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Anonymous Lakeland, FL
5 years ago
Reply from Guardian Protection
I am happy to know that you like the convenience and ease of Guardian's mobile App that lets you control your security from anywhere and stay in touch with what's happening at your home. I am sorry for any difficulty that you may be encountering with another feature of your system. Please feel free to email your account info (full name, premises address, phone number) to wecare@guardianprotection,com and I will escalate to our supervisor so that we can get you assistance. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Debiprosad Edison, NJ
5 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Lianassa Gibsonton, FL
5 years ago
Reply from Guardian Protection
Thank you for the positive feedback, and glad to hear you are having a good experience with Guardian Protection. Thank you for being a customer.
Kevin
Customer Satisfaction Advocate
Mar. 26th, 2021
Verified Customer
Review Source
Anonymous Fort Worth, TX
5 years ago
Reply from Guardian Protection
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Anonymous Pittsburgh, PA
5 years ago
Reply from Guardian Protection
Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. Thank you! I am glad that your smart home security system is delivering five star satisfaction. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Eric San Antonio, FL
5 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Christian Garland, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. We work hard to keep our prices affordable so that everyone can have reliable, professionally installed, and monitored home security. Our Care team is here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Anonymous Fishers, IN
5 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Lachelle Venus, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am happy that we are delivering five star service. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 19th, 2021
Verified Customer
Review Source
LES Brownsburg, IN
5 years ago
Reply from Guardian Protection
It is so great to hear that your experience has been a positive one. Thank you for taking the time to leave a review and also for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Lois Venice, FL
5 years ago
Reply from Guardian Protection
Thank you for taking the time to share your thoughts. Much appreciated. I will be sure and pass them along to our product development team. Your opinion is very important to us! Our customers have helped to make us the reliable company that we are today. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Jason Terrell, TX
5 years ago
Reply from Guardian Protection
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Joe Hayden Cincinnati, OH
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am pleased to hear that you find our UL Five Diamond monitoring center to be rapid in responding. Your safety is always our number one concern. Our monitoring center never sleeps so that our customers can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Michelle Edmondson West Terre Haute, IN
5 years ago
Reply from Guardian Protection
So happy to know that you find our service to be helpful and quick to respond. Our customer care and monitoring teams love what they do and are always eager to help. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Georgi Thomas Feasterville-Trevose, PA
5 years ago
Reply from Guardian Protection
Mar. 9th, 2021
Verified Customer
Review Source
Anonymous Conover, NC
5 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection smart home security system helps you feel more secure in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Ellen Leesburg, VA
5 years ago
Reply from Guardian Protection
I am happy to hear that your experience with our customer care specialists has been a positive one. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Kristina Forney, TX
5 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Anonymous Greensboro, NC
5 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 15th, 2021
Verified Customer
Review Source
Carrin Brown Waldorf, MD
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us and to let us know that you are enjoying your Guardian smart home security service. We work hard to offer reliable, affordable smart home security along with the professional service and customer care teams to back it up. So happy to know that it has been a five-star experience for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 5th, 2021
Verified Customer
Review Source
P Singh Dallas, TX
5 years ago
Reply from Guardian Protection
I apologize for the difficulty and would like to get you some assistance with this. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will research and escalate to our supervisor.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 4th, 2021
Verified Customer
Review Source
Kenneth Ross Waxahachie, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I would be happy to get you some assistance regarding the issue with activations activity. If you would like me to do so, kindly email your account information (full name, premises address, phone number) to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Deborah Esparza Kyle, TX
5 years ago
Reply from Guardian Protection
I am happy to hear that your installation went well and that your technician was knowledgeable and provided great service. That's our goal! Looks like you are all set to enjoy smart home security and 24-hour peace of mind. Welcome aboard!
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Veronica Bou Onk San Antonio, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am pleased to hear that you have always found our teams to be helpful. They love what they do and are all Guardian employees, dedicated 100% to Guardian customers and their life safety. Welcome to the family!
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Robert Rosenthal Bristow, VA
5 years ago
Reply from Guardian Protection
I am happy to know that you found out installer to be knowledgeable and that he provided you with prompt and friendly service. Our techs love what they do and undergo many hours of training to ensure a great experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Gregory Hill Toledo, OH
5 years ago
Reply from Guardian Protection
I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Deborah Carter Venice, FL
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. We greatly appreciate your feedback. If you have questions about aby type of charges, please feel free to give us a call at 1-800-PROTECT (800-776-8328) between 7 a.m. and 11 p.m. any day of the week and our team will be glad to look into them, make sure they are correct, and provide answers to any question that you may have. I want to thank you very much for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Lyna Columbus, OH
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us and thank you for choosing Guardian. I'd like to make sure all of your questions about your Guardian smart home security system are answered. It may help you to enjoy the benefits of your system more fully. Can you please email our account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can have one of our experienced supervisors give you a call. Take care and thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 16th, 2021
Verified Customer
Review Source
Kerry Indianapolis, IN
5 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. It sounds as though we provide assistance to you as you need it but if you would like to speak further to one of our technical experts I would be happy to put you in touch. Feel free to email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate. for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 9th, 2021
Verified Customer
Review Source
Michelle Sullivan Midlothian, TX
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am glad to hear that you are satisfied with our professional technician. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Georgette Preysberg Houston, TX
5 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Clovice (Pastor) Ramsey Cleveland, OH
5 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Thank you for taking the time to leave a review and also for being a Guardian Protection customer. We appreciate you.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Leanetta Royse City, TX
5 years ago
Reply from Guardian Protection
So happy to know that your Guardian Protection home security system is giving you peace of mind and that our professional technician took the time to show you how to operate it and get all of its benefits. If you have any additional questions please call us at 1-800-PROTECT (800-776-8328) and we will be happy to help you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 5th, 2021
Verified Customer
Review Source
Penni Roberts-Bryant Wyncote, PA
5 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am pleased to know that you have found are professional team to be courteous and prompt and that you also are finding our security monitoring service to be highly affordable. Know that we are here for you, 24 hours a day. . Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Richard Converse, TX
5 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Feb. 3rd, 2021
