Guardian Protection Reviews

The app is worse than Ring, the cameras are worse than Ring, they limit video uploads, the cameras keep disconnecting, I had to hire an electrician to upgrade the electric for the door bell to work (I understand existing infrastructure isn’t their problem but they never mentioned any requirements), the hardware was way more expensive than Ring and the monthly bill is way more than Ring. Why did I move from Ring you ask? Because of all these positive reviews on here! I’m guessing they’re not from former Ring users. I’ve contacted them about my dissatisfaction and they said the most they could do is give me one free month ($60, after the install was close to $2k). Honestly can’t say enough how dissatisfied I am.

I have been a customer for 17 years. And I can’t say that i have been a happy customer. They charge a premium price for less than stellar service. I’ve stayed because I don’t want to go through the hassle of getting a new company. But, this may change. Due to the fact alarm going off randomly for no reason. 2:00 am, 10:00 am 5:00am 1:00pm. It’s ridiculous. 4 people have been to my home. And nothing is fixed. I paid for service fees. I am fed up. This is just stupid.

This company is such a rip off. I got this service transferred to my name in November 2020 when I bought my home. Apparently that transfer was a 36-month commitment. I never use this service. I tried to cancel it in about April 2021 but was told I couldn't unless I paid a $750 fee. At that time, I was told that I had to pay that or just wait until the ONE YEAR contact was up. So I called today to make sure it wouldn't auto-renew. I then get told I have a 36-month commitment so I still have 25 months left. The rep again said I could pay a $750 cancellation fee. I then began asking what to do when I sell my home/PCS for the military. He said it would be installed in my next place or if I were going overseas, they would look at my orders to "possibly waive the termination fee." Possibly?!? I've been in the military for 13 years and I've never had issues terminating service with any company when I had to PCS. I'm actually pretty sure this goes against the Servicemembers Civil Relief Act. Never, ever do business with this company. They only want your money. Absolutely garbage. I will be posting about them on every military website, blog, and social media I can so another person doesn't get ripped off.

Over two years ago I contacted Guardian Protection and asked them to activate my security system. I also asked that two cameras be place d on the front of my home and one at the rear. A service person came to the home and activated the system and placed a doorbell camera. I was not provided with a manual on how to operate the system. The requested cameras were never installed. The doorbell camera stopped working after a few months. If I have a prolonged power outage then the alarm goes off and I can't turn it off. It goes off for hours. I have to get a sleeping bag and sleep in a lounge chair in the backyard in an effort to try and get some sleep. When I have called the company to complain they are very focused on, "Who was was the salesperson that you spoke with on the phone when you placed your order?" How am I supposed to know that? My response is, "What was the name of the checker who sold you your groceries last Wednesday?" This company is VERY focused on getting paid but their alarm system is a total failure, they do not provide the agreed upon services, they do not fulfill their contract, Despite all of this, they want to be paid.

TERRIBLE start with this company! This is first 2 months: 1_ Camera installed without protection cover for wires. The wires got wet and burned camera. They had to order more parts. Camera been out for almost a month. 2_They did not install everything in the contract. 3_Did not leave or ask if we would like any logos 4_They sent out a technician with little to no experience to cover for another. Zero accomplished waste of everybody’s time. 5_The LeGrande Digital Audio does not work properly…had to order another part. 6_The motion detector does not work and didn’t learn that until after a week’s vacation. Glad the thieves were not lurking around. 7_Orders not communicated from tech to customer support. 8_To top it off spoke to a manager and she wrote down all of these issues and promised she or another manager would get back before close of business…but to be consistent with her subordinates, never heard back so another angry customer has to call back tomorrow. Please DO NOT use this company if you want protection. I would never recommend. Way too expensive…low quality and service.

Betsy, our technician, was very efficient with her time. She took the time to run me through all of the new features with my upgrade and ensured I understood everything.

BEWARE OF THIS COMPANY!!! We built a house in 2017 and signed a 60 month contract with guardian. Fast forward to 2020 when COVID hits and my husband loses his job, FORCING us to move out of state. The new owners don’t want to have an alarm system, fine...... however Guardian is making us pay $50 a month for 2 years to complete the contract or $700 for early termination even though we had to move for unforeseen circumstances to a state that Guardian does not service. They claim to be “ethical” and say they “care about their customers” however, their actions are far from it. They are capitalizing on their customers hardships and misfortunes. SHAME ON YOU, GUARDIAN. Nothing but a greedy company. Find a different security system company!! At least make sure you can carry the service with you anywhere you move.

Harry was professional and courteous! I would recommend Guardian based on Harry and Darla. Harry walked us through how to use the system which was extremely helpful.

Miguel, the Installation technician was friendly and very knowledgeable and answered all our questions and made sure everything was working correctly before leaving.

The technician was professional and he answered all of my questions .took me step by step how to set up my app and he also trained me on how to operate the alarm system

I have made 3 calls already in August, 2020 for a service technician to come out to my home and tell me why all of my cameras are not working. I am always told a technician will reach out to me within 24-48 hours. I have yet to receive a response. I myself have worked on trying to find the problem for almost 4 hours-still does not work properly. I have been told that I have been moved to high priority 2 times and no results. There has been trouble with things being stolen from my neighbors as well as myself. What good is having cameras if they don't work when you really need them to catch the people that are invading my privacy? By the way, I am single and live by myself. Great security protection.........

This company is alarm ROBBERY, do not sign a contract with them!! We signed up for a five year contract a little over three years ago at our townhome and then decided we were going to move because we had outgrown the space. We assumed we would just be able to transfer our service but that is NOT the case. The only options we have – cancel the contract for $1250 or “transfer” the service which is essentially signing up for a new service for $900 and then you must RESTART your contract. What a way to reward loyal customers, right!? DO NOT go with Guardian!! You will not be able to get out of your contract no matter what the circumstances.

We were with Guardian for 12 years, paying our bill every month on time. I sent email to cancel when we moved and received a bill for late payment at new address. I called and they said they tried to call me to verify new address but I had no messages from them. Poor customer service! The person I talked to sounded like a robot and kept repeating the same thing to me about trying to call and saying he’d cancel as of today. I would have expected at least a partial bill since we were not at the address for 2 Months. Didn’t even credit from the time I called, but charged us for full month. Would not recommend after 12 years, So petty over a few dollars.

I love the overall experience I got from the company the price was reasonable but I wish I could have kept my ring doorbell instead of using theirs the company should look into incorporating ring doorbell into their system

From the sales person, Diane to the installers, Patrick and Jeff, they have all been informative and knowledgeable in installing our system. A wonderful experience.

Jeffery came into the home wearing a mask and foot covers. He did an excellent job while he was here for over 3 hours. Very professional person and good work.

Chuck from Guardian did my install and is a true professional...extremely knowledgeable and explained/showed how everything works. Extremely pleased with everything.

Our service technician was really awesome he made us feel comfortable in our home and know exactly what he was doing and explained everything correctly

I was a customer with guardian since 2001. In January 2020 my contract was up and I was going to upgrade to cameras on the security system. I contacted guardian and the woman told me cameras are only guaranteed for 90 days and all other alarm companies only cover them for 90 days also. Well I found out that was a bold face lie. All the other alarm companies cover their cameras under the maintainence agreement. Not guardian. If camera goes bad after 90 days they SELL you a new camera. They must be using lousy equipment I guess So I left them.

I have had Guardian Protection Services home security/ fire/ carbon monoxide alarms systems since 2013. On September 16, 2019, I called Guardian Protection Service to inquire about service coverage as a result a fire occurred at my property on September 11, 2019. I, the homeowner, was away in Europe for travel. I nor my designated family members received any notification of a fire at the property. The first communication with your representative informed that I did not have monitoring service rendered by Guardian Protection Services since May 17, 2019 and that no notification to the fire department occurred September 11, 2019 from their entity. This scenario of disconnection of monitoring service for the mentioned property is misleading as there have been constant month on month billing for security services since May 2019 to date and the representative informed that all month on month billing since May 2019 has been paid. She then proceed to say billing was TURNED on in error. I asserted that this is not an error as this misleads me to believe I had coverage and monitoring services. No notices were sent that I needed to reinstate service, apply for a new contract, or refunds for payments as monitoring service was discontinued. The billing without coverage/monitoring/ service is misleading in that there is an account number associated with the billing each month. I received billing in the form of mail and email. I can access Guardian Protection Services website account billing to pay for services according to billing notifications. Therefore, no error has been performed but false representation of services and misleading a consumer in unfair practices. This practice of billing lasted for months and there is no indication that this would have stopped or I ,the consumer, would have been notified of this issue, refund issued, or clear communication to reinstate services is necessary. I have asked that this matter be escalated for arbitration with Guardian and have received coercing e-mails/ communications threading to cut off services that were not instated properly since May 2019. Guardian refuses to address the evidence of their negligence even when they requested to see reports of the fire. Now all my calls have to go through a credit manager and she has not addressed any of my concerns and acts as an agent to issue out ultimatum communications of ceasing services ( that are not instated since May 2019 due to Guardian negligence) and that billing was not applied after I reported this negligence. However, Guardian Protection Services continued to bill me from Sept. 2019 - Dec. 2019. Over the past months, I have continued to receive mistreatment from Guardian with the latest regarding being kept from a legible copy of my contract signed. They informed me that the Loyalty Department can explain the contract, but not provide me a clear copy. Now I have been told I am not allowed to know my terms from the contract unless a credit manager supplies this. She has not returned any of my calls since September 2019 and provides nothing in the form of e-mail to address my issues escalated to Guardian Protection Services. To date, a current list of negligence Guardian Protection Services performed for account: 1. Billing without monitoring services May 2019 -Sept 2019 2. Failure to correct billing negligence or inform customer of the occurrence. 3. Failure to notify the fire department of fire Sept 2019 or back up contacts on the 2017 contract. 4. Failure to address negligence reported 9/16/2019 and issuance or coercing/ ultimatum communications to reactivate monitoring. In addition, reactivation of monitoring outside of protocol. 5. Sending coercing/ ultimatum e-mails insisting billing had ceased since Sept. 16, 2019, but there was billing in the amounts $212.64 and $205.20. Then removing billing without addressing the customer concerns Jan 02/2020. 6. Negligence to provide a clear copy of 2017 contract and thwarting consumer (Justin Wilson) to have access to this information without a credit manager’s consent.

Worst security service on the market. Equipment is unreliable, customer service is non-existent unless you owe them money. Twice I set off the smoke detectors and called right away to cancel the call. Both times the fire department showed up because Guardian never cancelled the call. Throughout the time I was under their spell, I frequently received robo calls at 8:30 Sunday mornings to remind me of some unimportant function or give a recap of past activities. After two years of trying to communicate with a human, I disconnected the system. Now I got recurring robo calls to tell me the system would not communicate. I called several times but only reached voice mail. No one ever returned my calls. I even left messages on their website contact section and never heard back from that either. Then I moved across town and finally was able to contact a human to have the service moved to the new location. They told me that they no longer offered service in my area and could not move the system. Ok, so I guess I need to cancel the service. Not so easy. Only if I paid a $750 early termination fee, even though the termination was their doing. There was no negotiations. Their account techs used strong arm tactics, refused to cancel the monitoring and continued to bill for months. I would NOT recommend Guardian for anything and I’m surprised this sham is still in business.

If I can give zero stars, I would. We bought the house that had existing old sensors in it. They lured us into a long term contract with no equipment charge. Not knowingly the existing equipment is very old. They replaced none working sensors at the time. But after a few months, the other old sensors started acting up here and there. They charge $25/visit. We are tired of being charged to replace the old and failing sensors and complained that it is not fair for being charged over and over to replace the old sensors that we were given by Guardian without a choice as a new customer. It is as if you were buying a new car but given a new car with a used engine, then you have to pay to repair the old engine. They were saying the $25 is fair, but they were not fair to give a new customer a used engine in the first place. Claiming repair charge is fair has no relevancy in this situation.

Guardian addressed all my security concerns and provided an excellent security package. The Representative was highly knowledgeable and professional.

UPDATE: Guardian contacted me on 11-18-2019 and resolved the issue + went above and beyond. Really glad things worked out and I was able to stay with them.

Guardian like for us the clients to add stuff to our service like; cameras, thermostat, door bell, etc... Then when those equipment stop working we have to pay redicolus amount of money for labor and parts. My ring bell stop working after a year of use and Guardian charge $250 for the bell which was online for $115 and charge me another $125 for labor. The Tech was in my place only 15 minutes. I am completely disappointed. I will cancel my service as soon my contract expire.

I am disappointed that this company does not have a cancellation policy. You are responsible for the service for five years. I was not told this at the time of signing the contract. I moved and no longer need the service and I was told I still have to pay. Even if you sell your property you still pay whatever is owed on the contract. Also, the contract automatically renews every five years unless you write a letter and tell them to cancel the contract at the end. Very disappointed! All alarm companies in Michigan have a cancellation clause! I have spoken to several attorney's and they all find this unbelievable!! M. Crockett

I had Guardian, from the first day my cameras were installed, I had many problems, I had the services man that installed the cameras back at my house to fix the problem. I was sold updated cameras which cost $700.00. They had many problems. Things got so bad we no longer used the recording device or the cameras; they just hang on the house. I found out that even though the cameras do not work I have been getting a $6.00 fee for the cameras for the past 5 years. They are very expensive system

Never ever take this one, you can have same features of security at less than half the price. They will be sweet when you sign contract and then you cannot come out of it in 3 years and you will keep paying 50$ + every month for 36 months for a foolish service you can get at 10$ in market. Never trust these people. Never. Hello Guardian Team - I know your standard justification which is one side of the reality I was buying my house from the first time and obviously inexperienced in a lot of things when someone in design center approached me and I decided to buy Guardian. I never thought that I will be cheated - market products at much less price. The girl who approached me told about the agreement and I thought if I have a bad experience I can return, but I was trapped by the time I got to see my house. Initially when I was sold the agreement I was told all burglary including windows will be covered at this price, but I was mistaken. When I got the demo after I moved in the guy did it for 10mins and I understood it was a big mistake buying this. I know you will not do anything to this email but trash it but I work with IBM and I tell all my friends who buy house not to buy Guardian security as it is a money making trap. Issue is a. The way in which your sales person approach and provide information - seems to a new homeowner that they provide something exceptional - Please ask your sales person to say that similar products are available in the market and you can install this later also when you wish - (you normally play the trick here by not saying this) b. You should say clearly that this contract is for 3 years and has a lot of cost associated with infrastructure and once installed you have to bear the cost even if you feel it was not required. Agreement will stand even if you think market competitors are half the price - your salesman should say this while selling - you will not sell a single agreement c. Make aware of the customer of your product but demonstrate it and ask him to check the market for competition I would never have gone to you if you followed the point a. b. c. and now you know you cannot get a repeat business ever with your existing sell strategies Thanks Sujan Roy

Just bought a new house and we don’t even live there except over 2 weekends a month. First had smoke signal issues with guardian and the technicians could not catch that until their 4th visit and now having false motion detection issues from which the police were called several times. The manager Felipe said they cannot waive the bill and the only thing they can do is to bring another technician out there to figure out what’s going on. They didn’t care that the township was charging us money for false motion detector issues and bringing the police out. Guardian says we should pay for that! They didn’t care that I was woken up at 1am for a false motion detector that caused me to worry. They said oh well... actually Felipe said oh well. I would never use this company