Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Shawn San Antonio, TX

It is very easy to understand how to operate it and the acceptability is just awesome.

8 years ago

Reply from Guardian Protection

Hi Shawn, thank you for choosing Guardian Protection for your security needs! We hope the system brings every day convenience and peace of mind to your life.

Oct. 24th, 2018

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Verified Customer

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Mike San Antonio, TX

$58 per month is more than twice the competitions (like ADT), and being locked into a very long, believe it, 5 year contract.

8 years ago

Reply from Guardian Protection

Hi Mike,

Thank you for choosing Guardian Protection and for your feedback. While we do attempt to stay competitive with our pricing; we think you get what you pay for when it comes to home security. Our 100% US based customer service and 5 diamond central monitoring centers bring peace of mind at any time.

Sep. 18th, 2018

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Verified Customer

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Taylor Canonsburg, PA

They were attentive to my needs. They pick up whenever I need them. They're available and flexibile

8 years ago

Reply from Guardian Protection

Hi Taylor,

Thank you for sharing an informative review on Best Company. Guardian Protection appreciate your business and feedback!

Sep. 12th, 2018

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Verified Customer

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William Charlotte, NC

Their customer service is great because they covered everything really well when they came out to talk to me.

8 years ago

Reply from Guardian Protection

Hello William,

Thank you for sharing a great customer testimonial! We are honored to be your home security provider and look forward to helping to protect what matters most to you.

Sep. 12th, 2018

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Verified Customer

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Burritos3

Good. Responsive. If you need a technician it sometimes takes a few days- they need more techs.

8 years ago

Reply from Guardian Protection

Hello,

Thank you so much for this feedback as it will help us improve the service experience! Have a safe day with Guardian Protection Services.

Sep. 11th, 2018

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Verified Customer

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Celiia

good, except charging for something that I thought should have been free,name change or something on that order

8 years ago

Reply from Guardian Protection

Hi Celiia,

Thank you for taking the time to leave feedback for Guardian Protection. If we can help answer any questions please message me here or contact customer care at 1-888-895-4805.

Aug. 21st, 2018

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Verified Customer

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Roberta

They've never dissapointed me on anything. I'd like to have more outside cameras.

8 years ago

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Verified Customer

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Michael Waldorf, MD

They installed everything including the cameras. They showed me how it all works.

8 years ago

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Verified Customer

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Janet Clayton, NC

I haven't had any problems and the customer service has been great.They are very responsive.

8 years ago

Reply from Guardian Protection

Hi Janet,

It's great to hear the security services have been going smoothly for you! Please let us know if you ever have further questions, we are happy to help.

Aug. 14th, 2018

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Verified Customer

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Laura Camden Point, MO

They're very responsive whenever the alarm goes off. When I talked to them they were very polite.

8 years ago

Reply from Guardian Protection

Hi Laura,

Thank you for sharing feedback on your customer care. We strive to delight each customer on every interaction!

Aug. 14th, 2018

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Verified Customer

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Tamara Manor, TX

We're having problems with our alarm. They have a quick response in coming out here though.

8 years ago

Reply from Guardian Protection

Hi Tamara,

Thank you for being a valued Guardian Protection customer. If you are still experiencing an issue please email me here or at . Thank you!

Aug. 14th, 2018

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Verified Customer

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Anonymous McDonald, PA

I would like the key pad to be lit when you open the keypad instead of having to push the bottoms first.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for being a Guardian Protection customer, and for your valuable feedback! Have a safe day with Guardian.

Aug. 14th, 2018

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Verified Customer

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James Youngwood, PA

They've been good to me and I'll be staying with them, and I think it's good equipment.

8 years ago

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Verified Customer

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Roy & Anne Butler, PA

The people are very nice when I deal with them and we never have problems with the equipment.

8 years ago

Reply from Guardian Protection

Thank you for taking the time to leave a review for Guardian Protection! We appreciate your business.

Aug. 10th, 2018

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Verified Customer

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Joe & Mary Selbyville, DE

I have no problems with their equipment, I'm very happy. I think it could be cheaper, though.

8 years ago

Reply from Guardian Protection

Hi Joe & Mary, thank you for the feedback! We attempt to keep the monthly prices competitive while the costs of providing award-winning security monitoring rise.

Aug. 10th, 2018

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Verified Customer

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Jacqueline Tarrs, PA

It's easy to use. I use their customer support to do bills, they are very helpful.

8 years ago

Reply from Guardian Protection

Hi Jacqueline,
Thank you for the great feedback on the customer and billing experience. We are here when you need us the most!

Aug. 10th, 2018

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Verified Customer

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Josh Harker Heights, TX

You'll always get great service, I'm a happy customer. I've never had any issues.

8 years ago

Reply from Guardian Protection

Hi Josh,

Thank you for taking the time to leave feedback regarding your security services with Guardian Protection. Your insights are helpful for others searching for our services. We appreciate your business!

Aug. 10th, 2018

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Verified Customer

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Colette Middletown, DE

I don't have any equipment problems and the customer service gets things done quickly.

8 years ago

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Verified Customer

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AJS

Experience has been great. Each person I've been in contact with is friendly and.helpful.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing your great customer testimonial! We are proud to help protect what matters most to you.

Jul. 23rd, 2018

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Verified Customer

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Phillip Martinez

Service needs improvement, patio door panel not working. Called for service, was told it would be a month before Company could send tech.

8 years ago

Reply from Guardian Protection

Hi Phillip,
Thank you for the valuable feedback on your experience with Guardian Protection. I have looked into your account and see that service is scheduled for 7/26, we do apologize about the wait but please let us know if you need any further assistance after the visit. Guardian Protection wants to make sure the system provides you the peace of mind you deserve.

Jul. 23rd, 2018

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Verified Customer

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Jonathan Kelley

Our home builder put this in. The follow up calls we had could have been a little bit better but they were they were good enough.

8 years ago

Reply from Guardian Protection

Hello Jonathan, thank you for including Guardian Protection in your new home build. We hope the security system brings you the peace of mind you deserve. Please contact us anytime you may have questions.

Jul. 11th, 2018

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Verified Customer

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Bindhu Subramanian Waxhaw, NC

I had this in my previous house, so I got it for my new one. It's pretty expensive but, it works as expected.

8 years ago

Reply from Guardian Protection

Hello Bindhu,

Thank you for moving your Guardian Protection Services to your new home! We are honored to help protect your family and what matters most every day.

Jul. 11th, 2018

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Verified Customer

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anonymous

Their customer service answers my questions every time I call. Their product also works.

8 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to review your experience with Guardian Protection. We are happy to provide your family with peace of mind.

Jul. 10th, 2018

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Verified Customer

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Jose Pizarro

They're working properly and I have no problems. If anything happens they call right away.

8 years ago

Reply from Guardian Protection

Hi Jose,

Thank you for being a part of the Guardian family! We appreciate your loyalty and are here to help protect what matters most to you every day.

Jul. 10th, 2018

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Verified Customer

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Leshundra Nathan

Every time I set the alarm off by mistake they immediately called. The equipment was excellent.

8 years ago

Reply from Guardian Protection

Hi,

Thank you for the great customer testimonial. At Guardian, our customer's safety and response time is always of top priority.

Jul. 10th, 2018

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Verified Customer

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Scott Kaiser

Great Service and I feel safe, customer service is always there to answer and help

8 years ago

Reply from Guardian Protection

Hi Scott, thank you for choosing Guardian Protection for your security needs! We are honored to help protect what matters most to you every day.

Jun. 26th, 2018

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Verified Customer

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Zar

Easy friendly service/military discount and were prompt when my alarm did go off

8 years ago

Reply from Guardian Protection

Hi Zar, thank you for reviewing your Guardian Protection experience. We aim to provide you with peace of mind and convenience.

Jun. 26th, 2018

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Verified Customer

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Cindy B

Great response. Loved the gentleman who set up our system. Very friendly & informative.

8 years ago

Reply from Guardian Protection

Hi Cindy, thank you for the great feedback on your service experience. Guardian Protection is honored to be your home security provider and we are here when you need us the most.

Jun. 19th, 2018

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Verified Customer

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C Balyeat

Prompt response within seconds and dedicated to getting everything working correctly

8 years ago

Reply from Guardian Protection

Hello, thank you for being a part of the Guardian Protection family! We are dedicated to helping to protect you and are proud to offer a less than 30 second average response on all emergency alarms.

Jun. 19th, 2018

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Verified Customer

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Ray Waldorf, MD

I receive great services when I was setting up my installation the install was just good

8 years ago

Reply from Guardian Protection

Hi Ray,
Thank you for the feedback on your installation, I'm glad to hear everything went well. We hope the system brings you peace of mind every day.

Jun. 4th, 2018

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Verified Customer

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Rachel Washington, PA

Very easy to use app and tool. Reliable info when there was an electricity outage.

8 years ago

Reply from Guardian Protection

Hi Rachel,

Thank you for reviewing your Guardian Protection services. I'm so glad to hear you are finding the system user-friendly and helpful, that is always a goal of ours.

Jun. 4th, 2018

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Verified Customer

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Melissa Johnson New Castle, PA

Every time I call they're always polite and I never have any problems with them.

8 years ago

Reply from Guardian Protection

Hi Melissa, thank you for taking the time to leave Guardian Protection a review on Best Company! We appreciate your feedback and your business.

May. 21st, 2018

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Verified Customer

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Jessica Gregoire

Easy to choose your options, service was great during installation, love having this system

8 years ago

Reply from Guardian Protection

Hi Jessica, thank you for the great feedback on your sales and installation experience. Our goal is to delight each customer on every interaction!

Apr. 30th, 2018

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Verified Customer

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Kay R.

Everything is good except for their policy of charging $2.00 (plus tax) to send me an invoice in the mail.

8 years ago

Reply from Guardian Protection

Hi Kay, thank you for your feedback, we appreciate your business! The $2 fee can be waived by signing up for autopay at

Apr. 30th, 2018

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Verified Customer

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Trish B. Kure Beach, NC

They did exactly what they said they were going to do, when they said they would do it.

8 years ago

Reply from Guardian Protection

Hi Trish, thank you for being a Guardian Protection customer! We appreciate your business and feedback. Have a great day!

Apr. 16th, 2018

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Verified Customer

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Roger Beech Grove, IN

They're easy to deal with, nice equipment, and reasonable price on the services you receive.

8 years ago

Reply from Guardian Protection

Hi Roger, thank you for choosing Guardian Protection for your security needs. I'm so glad the system is working out well for you, please let us know if you ever have questions.

Apr. 16th, 2018

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Verified Customer

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Dennis Chukwuemeka Huntington, WV

It's good. I'm well secured now and I get good benefits out of it. I'd recommend it to anybody.

8 years ago

Reply from Guardian Protection

Hi Dennis, thank you for the recommendations! We are honored to help protect what matters most to you, every day.

Apr. 5th, 2018

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Verified Customer

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Anonymous Fredericksburg, VA

I got it as a package deal when I got my house. The thing is, when you're on your phone, you cannot really see who is at your door.

8 years ago

Reply from Guardian Protection

Hello, thank you for the feedback on your Guardian experience! If you have any questions please give us a call 7 days a week at 1-800-PROTECT!

Apr. 6th, 2018

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Verified Customer

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R. Knazik Stephens City, VA

Our payment contract has not been straightened out yet and it is going on three months. We also need more then 30 seconds to turn off the security system

8 years ago

Reply from Guardian Protection

Hello, thank you for the feedback, it will help us improve. I looked into your account and see we are currently working on straightening this out of you, I'm so sorry for the delay!

Mar. 26th, 2018

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Verified Customer

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Tony & Ingrid Saint Cloud, FL

customer service on point... haven't had an issue with the system or hardware yet

8 years ago

Reply from Guardian Protection

Hi, thank you for the great feedback on your Guardian Protection services! We are so glad customer service has been helpful when you needed us.

Mar. 13th, 2018

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Verified Customer

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Dat Bui Oakdale, PA

They have good customer service, and a great security system that works fairly well.

8 years ago

Reply from Guardian Protection

Hi Dat, thank you for taking the time to leave Guardian a review. We appreciate your feedback and are glad to hear the system is working well for you.

Mar. 14th, 2018

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Verified Customer

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Jordan Allen Riverview, FL

It was already set up in my house. The set up was smooth, and the equipment is perfectly fine.

8 years ago

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Verified Customer

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Barajas Glendale, AZ

Guardian was recommended to me. I really like the equipment, and so far it's been very trustworthy.

8 years ago

Reply from Guardian Protection

Hi Barajas, thank you for the great review! We are honored to provide you with peace of mind every day.

Mar. 9th, 2018

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Verified Customer

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Shawn Tittley Clarksburg, MD

It was offered when we bought the house. Their customer service people have been responsive.

8 years ago

Reply from Guardian Protection

Hi Shawn, congratulations on your new home and security system! I'm glad customer care has been helpful when you needed us, that is always our goal!

Mar. 9th, 2018

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Verified Customer

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D.J. Brazwell Goldsboro, NC

Because they have been a real protector of my home...NO problems...staff is warm and compassionate

8 years ago

Reply from Guardian Protection

Hi D.J. Thank you for taking the time to leave us a review. We think you are pretty great too! Have a safe day!

Jan. 29th, 2018

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Verified Customer

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RG1 Champion, PA

Good support. Fast follow up. Customer service if easy to work with and effective the first time.

8 years ago

Reply from Guardian Protection

Hi,

Thank you for the great review. We work hard to help protect what you value most, around the clock!

Jan. 29th, 2018

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Verified Customer

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sj Cape Coral, FL

helpful and never had a problem, very easy to speak with. The Tech.are great to work with

8 years ago

Reply from Guardian Protection

Hi SJ,

Thank you for the review! I'm so glad to hear everyone was helpful when you needed us, we appreciate your business.

Jan. 29th, 2018

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Verified Customer

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Srinjvas Kondoju Mars, PA

They installed the system when I constructed the home. No issues so far; they have been prompt.

8 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Srinjvas. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Karine Bryant Akron, OH

I went with them for me and my girls' safety. The equipment is working good. I'm at ease.

8 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Karine. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Kristen Carini Cornelius, NC

We went with Guardian because that's who our builder recommended. We have a continuing ongoing problem with sensors in the basement bedroom.

8 years ago

Reply from Guardian Protection

Hi Kristen, thank you for the review! I looked into your account and see that a customer care agent reached out to you on 1/2/18 and the issue with the sensor was resolved. If you are still experiencing issues please let me know.

Jan. 25th, 2018

Guardian Protection Reviews