Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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5

They are great. The service is good and they're actually keeping track of whatever we ask for and whenever we ask for support. We have implemented some cameras and some other devices to alert when somebody enters or exits the house. I have quite a few devices here and I'm very happy with everything so far.

7 years ago

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Verified Customer

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5 Cleveland, OH

We started out a little wacky but I have to say that they integrity of Frontpoint made good with their recommendation and their ability to keep their word. They do strive to meet the customer's demand. I was not aware that they don't call you and it doesn't directly go to the phone.

7 years ago

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Verified Customer

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Jeff

I recommend them to a lot of my friends. Based on the pricing, they seem to be the best value. They are helpful with everything. When I had an issue is was resolved immediately. Everything seems to work fine. I like the front doorbell camera because I travel a lot so I can keep track of the activity in front of my house. I am very satisfied.

7 years ago

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Verified Customer

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Amri Lithonia, GA

Would definitely recommend them. It seems to be operating properly without any problems. The self installation is the best part. Customer support is responsive and every time I call, they have a solution. I am very satisfied with the service.

7 years ago

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Verified Customer

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Russell

They are doing a great job. Whenever I call, they are very pleasant and helpful. The security equipment is very responsive, we accidentally triggered it and it was there within a minute. The best thing is it tells you when the door is open.

7 years ago

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Verified Customer

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Lorna

Any time I have had a problem, no matter what time of day, they are very helpful and walk me through everything. Set up and installation was really good and the quality is good too. The best thing about is the mobile app, so you can control everything from your phone. It's very accessible and easy to use.

7 years ago

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Verified Customer

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Randall

I will recommend them to my friends and family any time. The have the best customer service ratings on the internet because they are always responsive and helpful. I have never had any failures and all the recordings on any incident are always accurate.

7 years ago

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Verified Customer

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Edward

Customer support is very responsive to my questions and installation was very easy to do. The equipment is reliable. I know if something happens that they would call me because one time I accidentally set off the alarm and they got a hold of me.

7 years ago

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Verified Customer

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Anonymous Hampton, VA

There is very good customer service every time I've had an issue. If you have any problems, they're always there to help you and make it easy to get help. They always go out of their way to make things right. It doesn't matter if I have power, the system will always work. I have already recommended them a lot of times.

7 years ago

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Verified Customer

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Steven

The ability to control everything and the option to change the setting is the best part of using frontpoint. I think it works well and I haven't had any real issues. The features are pretty good. The two times I've had to call customer service, they took of it quickly.

7 years ago

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Verified Customer

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Mark

I choose them based off the pricing and what they offered. It seems to be very good quality, I haven't had any problems with it. I like having the security and knowing that I am protected when I am there and when I am not there. I would suggest that they let you have more than one option for a password because it can be confusing sometimes. They are very responsive.

7 years ago

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Verified Customer

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Anonymous

My son recommended frontpoint to me because he has it on his house. I am very happy with it. It works the way it is supposed to, and it is very sensitive and the company responds quickly. They are competent when I call and knowledgeable with answer my questions and resolving my problems.

7 years ago

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Verified Customer

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Anonymous

Frontpoint was recommended to me by my sister who has been with them for several years now and is very satisfied. It comes with a cool app that you can control it from your phone. All my questions have been answered and it is pretty simple and easy to use.

7 years ago

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Verified Customer

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Anonymous

They were very helpful every time I contacted them and I didn't have wait long. I have had too many problems over time. I understand it might be because my system. I was probably one of the first customers to switch to the new hardware and equipment they were providing. I would say that they do trials before deploying something new to customers, especially when they introduce new firmware upgrades.

7 years ago

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Verified Customer

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Brendan Philadelphia, PA

I did have a couple problems when I first got it. But they were real helpful when I got my camera set up and got my security system up and running. I had it running within a matter of minutes so it was just a simple fix. I like that the system is durable and it's easy to access even when you're not home. You can do it from your phone or tablet.

7 years ago

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Verified Customer

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Zachery Bladenboro, NC

Every time I call, everything gets situated right there and I don't ever have to wait. I have two homes and I don't have to worry about my home being secure. It alerts me if something's not right. I like the way that you can use the mobile app and it contacts you every time a door is closed that way I can tell when my kids are home from school.

7 years ago

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Verified Customer

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Raymond Philadelphia, PA

Provide great service and are professional. It was easy to install and access. You get the product quickly in the mail and there is easy installation. I think the web access and wifi access is outstanding and it's very user friendly.

7 years ago

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Verified Customer

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Lynda Saucier, MS

They've been prompt in trying to handle any problems and they've just followed through with each thing requested or what I wasn't sure about. The sensors don't stick really well and that would be my only real complaint with Frontpoint.

7 years ago

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Verified Customer

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Charles Medford, OR

The customer service was very helpful and anytime I've communicated with them, they've been very helpful and friendly. A couple of times something happened and they called within minutes so they are monitoring it very well. It announces when we open a door and I'd like to turn that off when we are right there but I haven't called them yet.

7 years ago

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Verified Customer

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Michelle Lansdowne, PA

I have a home that I'm working on to rent out. Frontpoint lets me alarm it remotely. Equipment is nice and clean. It's a top notch security system. They have good customer service - they get right back to you when someone forgets to put their password in. The

7 years ago

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Verified Customer

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Jacob Alexandria, VA

Every time I've had an issue it been able to be corrected almost immediately. Every time my alarm went off I've got an appropriate response from my personnel. The best thing about Frontpoint is the ability for mobile remote access to my alarms when I'm not home.

7 years ago

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Verified Customer

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Guy

My husband was very impressed with how helpful customer service was when we called. Anytime we have a problem, they go through it with us step by step. The motion sensors are very good and the security device is very easy to operate.

7 years ago

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Verified Customer

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Hobson Hamilton, Jr.

I like Frontpoint very much so far. I was recently alerted when I was not home of a situation and a guard was contacted. When I arrived home everything was in tact. Does Frontpoint offer surveillance cameras as part of my service?

7 years ago

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Verified Customer

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John Buffalo, NY

They seem to be very attentive to any questions or concerns you might have about system. The equipment is very sturdy and relatively easy to set up. I love the Frontpoint app because you can arm and disarm the doors from your phone.

7 years ago

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Verified Customer

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William Grove, OK

Everyone that works there is very attentive and if there is ever an issue, they call you right away to resolve it. It is a great product with great video and sound quality. It has a great price. I like that everything is accessible through the app.

7 years ago

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Verified Customer

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Anonymous

They are accommodating. As a person who was affected by the aftermath of the Hill-Woolsey fires, I explained my situation, and they immediately found a solution that would work for my current income. They did not hassle me over it, and I was immensely appreciative.

7 years ago

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Verified Customer

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Sarah Fitzgerald

Experience has been great. We have primarily had discussions with your customer service representatives and everyone has been very friendly. We have had a few instances where we accidentally set off our alarm, but we get calls immediately to make sure we are okay which makes me feel safer.

7 years ago

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Verified Customer

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Brandon

Thus far very impressed- I did have a unit that malfunctioned and was under warranty which Frontpoint gladly replaced free of charge. Their phone agents are generally helpful, but I ran into an issue with them having limited technical support available afterhours/weekends- that they NEED to change, no customer should have to "wait until Monday" to speak with anyone technical or sales at an alarm company- perhaps it might be a good idea to cross train more senior members of the staff to be able to fill both billets on off/weekend hours.

7 years ago

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Verified Customer

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Charlie Corona

Frontpoint is an excellent service. The setup is real easy, the products are great, it doesn't rely on an internet connection and the customer service is top notch. The only thing they can improve is per month pricing and contract length.

7 years ago

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Verified Customer

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William Kokomo, IN

So far is seems like they have been on top of things for me. Every time I accidentally trip my always, they are always very quick to respond and whenever I call and ask questions, they always have the answers and are very polite. Our equipment has given us no trouble and it works very well.

7 years ago

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Verified Customer

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Michael Nicholasville, KY

They seem better than ADT and they stepped up their customer service. They have been responsive anytime I have had a question. Call times are short and they usually take care of it pretty quickly. They go above and beyond. The ease of installation was nice.

7 years ago

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Verified Customer

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Cassandra Littleton, CO

They're always monitoring our system and the customer service is very friendly if something happens and they have been very helpful during the entire process. We haven't had any problems with anything. There is a quick response time if our alarm accidentally goes off and they contact us.

7 years ago

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Verified Customer

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Rudolph Puyallup, WA

Some of the products that have to be purchases are too high. One little window attachment is almost $40 and one little sensor is $50. that's extremely too high. My previous company was less in price but I appreciate the service I get from Frontpoint and the customer service.

7 years ago

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Verified Customer

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Jennifer Navarre, FL

We like that we could monitor without the wires and stuff like that. Whenever I've dealt with them the representatives were fine. It's a little pricey. We could have gotten the same type of equipment for the same price. As much as we don't actually disarm and stuff and we don't use the monitoring, we probably really didn't need to pay as much as we did for a service like that.

7 years ago

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Verified Customer

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Jeehui Cypress, CA

They were very accommodating with any questions that I had. I get alerts right away whenever anything is activated and it will sound the alarm as well. I like that it has an app that I could be kept up to date if I'm not home.

7 years ago

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Verified Customer

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Jaci

They were very helpful when I was asking questions to get set up. So far everything's been working okay. The only complaint I have is that the app doesn't stay up to date with logging in and out of the system. It also doesn't notify me when someone that has a code has logged in.

7 years ago

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Verified Customer

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Monique Brandywine, MD

Maybe I'm biased because I work in their customer service, but I know we try our best to answer the customer with all the tools that can provide. Some of them that are working are trying hard to figure things out because they're brand new on the job. They always make sure the customers are getting the best feedback. The system needs to be improved. Frontpoint needs to take the time to improve it. Another thing is when I see interactive monitoring and I am able to see when people are coming in and out and if windows open or close. My feedback would be that Frontpoint take time to reevaluate their product prior to bring it out for the public.

7 years ago

Reply from Frontpoint

We really appreciate you taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company.

Apr. 17th, 2019

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Verified Customer

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Brenda

The couple times I've had to contact Frontpoint, it was a quick and speedy response and they were able to answer my questions and help me when I needed it. I was able to install it without much problem. It was easy to install and operate.

7 years ago

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Verified Customer

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Steven Eric Tubbs

Frontpoint has been great! Had a few problems with my indoor camera and ended getting a new one very quickly!! The customer service is great!! They also helped solve my disconnecting problem by moving my control panel to the wall and havent had any disconnecting problems since!!

7 years ago

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Verified Customer

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Charmaine Griffith

Excellent from the first call to today. I called twice for assistance. The first rep was nice, but didn't really go the extra mile. The second rep I spoke with was extremely knowledgeable and helped me set the device up as well as educated me on how to use the system. The price per month remains consistent and very affordable! Great job guys!

7 years ago

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Verified Customer

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Kenneth Woodbridge, VA

The DIY approach made me feel comfortable with the equipment, it looks solid and set up was easy. Customer service is great. They are very helpful and thorough in answering questions, there is rarely need to be transferred to another department. The equipment is really easy to use and it offers a wide array of features. The app helps you feel connected to the system. I do think there is a little room for improvement in terms of cameras.

7 years ago

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Verified Customer

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Gerald Saint Paul, MN

Whenever I call for help, they are so helpful. They are so detailed and make sure that I'm completely satisfied when I'm done with the call. They call back and I get proactive calls to say if I need help running my board or setting things up. Great customer service.

7 years ago

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Verified Customer

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Aaron Topeka, KS

Any time that we've had an issue or any questions, the customer service has been great and answered and dealt with the issues. Everything works great. There's been no security breach so far. The app lets you monitor everything and arm and disarm your house or office which is really convenient.

7 years ago

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Verified Customer

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Avery

Customer service is responsive, but I had a significant issue when trying to cancel my service with the agent. They had not made it obvious that the contract was 2 years long and they refused to cancel my service. Either I had to pay $1,000 up front or continue to pay for 2 years. This did not give me a positive experience and I will be discontinuing the service and find a more flexible provider.

7 years ago

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Verified Customer

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Tosha

They are friendly, courteous, and professional. But one time, instead of staying on hold I chose to leave my number and had them call me back. I did that on a Thursday and didn't get called back until Monday and had that been a real emergency it was way too long. The system is easy to operate most of the time and has very competitive pricing.

7 years ago

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Verified Customer

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Sean

I nearly did not go with this company due to the pushiness of their sell reps. Their employee, Vladimir Oakley should not be talking with prospective clients. Ultimately I did talk with someone different and based on the good reviews elsewhere I decided to go with Frontpoint. The customer service since signing a contract with them has been very good.

7 years ago

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Verified Customer

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Emily

Customer service is great, their new warranty is fantastic, if I have any problems they help me. If my contract expires I can renew it and get warranty on all of my equipment again so I dont have to pay out of pocket to replace equipment i already bought. Best pricing in the market for 100% cellular monitoring

7 years ago

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Verified Customer

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Rick Sparkes

I have had a very good experience with Frontpoint. I had used their system in Florida and new I would use it again and then new home. It is very easy to install and any issues that I have had, I have been able to call and have the problem solved over the phone.

7 years ago

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Verified Customer

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Darryl Riech

They are very responsive to alerting you if there is any tampering detected on your system. Gives a real peace of mind feeling knowing that your loved ones are safe. Worth every penny. Would definitely recommend to anyone considering a home security system.

7 years ago

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Verified Customer

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Nikolle

I had an issue at the beginning of the process, so they gave me 2 free months and solved my problem. I think that they should have people come in and install it for you so you don't have to deal with all of the electric wiring.

7 years ago

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