Frontpoint: Read 3,077 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Trien Houston, TX

I went with Frontpoint to be my business' security system because they have a lower monthly payment than other companies. They are usually very attentive when I call and they answer my questions with no issues. We had some initial issues with the sticky stuff they provided to mount our base, but we were able to figure it out with them. I really like the app they have to monitor and use the system. I wish they had a better system for billing invoices to businesses.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Hubert, NC

You install this system yourself which is why we went with them. The security system has done everything we've wanted it to do. I get a lot of emails from them, but I wish they would call me with new things they are offering rather than just emailing it.

5 years ago

check_circle

Verified Customer

star star star star star

Robert

My friends referred me to Frontpoint and I'm glad they did because they are very quick, concise, and helpful. We've had quite a few sensors stop working unfortunately, but I like that I can use my cell phone to monitor the system.

5 years ago

check_circle

Verified Customer

star star star star star

Charleen Waynesville, NC

This company calls you promptly and give you a person to call if you need help with something. I've had their sensors in my house for about five years and I've never had them fail. The system is reliable and easy to install.

5 years ago

check_circle

Verified Customer

star star star star star

Mary New Braunfels, TX

After I was told I'd get a return call from customer support, I waited over a week and a half to hear back from someone. I've only had problems with one sensor, because all the other ones have worked great. They are good at calling back when an alarm is triggered.

5 years ago

check_circle

Verified Customer

star star star star star

Deirdre Indianapolis, IN

Whenever I've needed to call this company about fixing or replacing something, they send something out to fix it. When an alarm goes off, they're good at calling me back. Their security system is durable and holds up for a long time. It's easy to use and the keypad can be handheld if you don't want to mount it somewhere on your wall.

5 years ago

check_circle

Verified Customer

star star star star star

Rodney Bellevue, NE

Customer support is easy to get a hold of and the system was easy to install. In fact, I was able to install it myself. Their app is user friendly. The only complaint I have is there is an annual fee I wasn't aware of, and then I had to pay a late fee on top of the annual fee.

5 years ago

check_circle

Verified Customer

star star star star star_border

Bob Daffara San Diego, CA

We have had Frontpoint for 4 years and they do all of the things you would expect from a security firm, monitor the home when the alarm is set and give you a quick call if the alarm is activated.But, the do more when we changed internet providers one of there associates walked me thru resetting my cameras. This was no small feat, I worked on it for several hours before I gave up and called Customer Service. With in 10 minutes both my cameras were back up.

5 years ago

check_circle

Verified Customer

star star star star star

Giulio Veglio Longwood, FL

They provide not only a great product , they also respond quickly to all alarms, The only suggestion is that they have a stronger adhesive in humid climates other than that they provide one of the best service compared to other companies I have worked with and the pricing is fair

5 years ago

check_circle

Verified Customer

star star star star star

Douglas greenwood

The service is excellent every time we had a concern or question or needed advice on how to adjust something they were there always there people are knowledgable and eager to help I think their training in house must be excellent

5 years ago

check_circle

Verified Customer

star star star star star

Miguel Espinoza

Was intially a bit difficult to initially install sensors because of type of windows home has, however robust technical customer service to help with technical issues. Once tech issue was resolved, installation was easier. Suggestion is to provide a digital table display instead of key pad.

5 years ago

check_circle

Verified Customer

star star star star star

Barry

Frontpoint has a great reputation, although their customer service is sometimes hard to get a hold of. I've had challenges with some of their motion sensors. I think some of their other equipment can be improved and that their price should be reduced.

5 years ago

check_circle

Verified Customer

star star star star star

Mark

It was a very easy system to set up ourselves. They were friendly and informative. They helped with any questions I had. We had no issues and the system works pretty well for us. Their system is reliable, and their customer support is easy to access.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jerome

Their customer service people skills are really good. They are knowledgeable in what they're doing and what they're dealing with. The only thing I don't like about their equipment is that they don't have the software to adequately keep the equipment up to date. My only suggestion is that they update their system and cameras to be in a much better position.

5 years ago

check_circle

Verified Customer

star star star star star

Ric

I like that I don't have to wait two weeks for someone to come in. I can give a call and get someone to talk to and communicate with me in customer service. There have been a few growing pains as they've been growing, but I'm sure they'll be able to keep up the big work.

5 years ago

check_circle

Verified Customer

star star star star star

Mitchell

The setup was easy because it uses the Verizon cell network, which is the company I have coverage with. The system has communication with the base station. Their customer service helps me everytime I call in. I love the piece of mind it gives me, but I wish they'd lower the monthly fee.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Easy system. I’ve had them for years and only had to replace one thing. They are doing a great job. They are dependable. My alarm has gone off multiple times and they call immediately to make sure everything is okay. Wouldn’t use anybody else.

6 years ago

check_circle

Verified Customer

star star star star star

Stacey

The best thing is the ease of access. A suggestion would be to improve the door contacts and or the display system. The price for the products they offer and that I could install it myself and not wait to schedule it, is why is choose them.

6 years ago

check_circle

Verified Customer

star star star star star_border

Heidi

The cost and ease of installation is why I chose them. It is not connected to a hard wire. We don’t have to pay the perpetual monthly maintenance like we did with our last system. Customer service is pretty decent. I think it is a decent company though there a couple of things with the compatibility that would stop me from rating it the highest. I wouldn’t mind if they reached out periodically to tell me about possible new tools or features.

6 years ago

check_circle

Verified Customer

star star star star star

Jimmy

They always respond in a timely manner if something goes wrong and the alarm goes off even if I don’t need assistance. I think they are outstanding. Everything has been great with the reliability of the equipment. Everything is wireless and easy to install.

6 years ago

check_circle

Verified Customer

star star star star star

Matt

The best thing about using frontpoint is that you can use your phone to control it from anywhere. It is very customizable with what sensors you want on. They have good customer service anytime that I call. They have always been helpful with any questions and made sure we got what we needed.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Never had any malfunctions. It seems to be working properly. High quality. Peace of mind. They’re doing a great job. Any time we need help from them, they are efficient and friendly and get to the heart of the matter quickly.

6 years ago

check_circle

Verified Customer

star star star star star

William

Quality of the equipment is good. I’ve been a customer for three years and it has been solid. There is never a glitch. The monitoring fee is a little higher than some other companies but they have been responsive whenever we need anything.

6 years ago

check_circle

Verified Customer

star star star star star

Hal Austin, TX

When we bought it, there were not a lot of WiFi enables alarm systems, that was a bug attraction. It is pretty easy to use with the iPhone app. It has worked as expected. Their folks are always knowledgeable and fast at answering when you call.

6 years ago

check_circle

Verified Customer

star star star star star_border

J Greenwell Springs, LA

Recently I've had a problems with the battery and I think there should be some type of indicator to let you know that the batteries are going low I like that its wireless. Whenever I have to call them, they call back right away. When the batteries are going low there should be some kind of indication and they should offer more equipment that links to the system.

6 years ago

check_circle

Verified Customer

star star star star star

Craig Pasco, WA

Anytime I've had problems they've sent replacements and even went above and beyond what they needed to do. I like just knowing that everything's secure and being checked and looked at. They always get back to me and answer my questions.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Omaha, NE

I like to be notified when the door is open and I also like that I can turn on the features that show that when I'm at home it has a different functioning than when I leave. My system worked relatively well. There are a couple of things that I don't like - the sensors aren't working exactly correct. They are always responsive and I think it's a good value for my money. I would like to hear from them more often- like to get more updates or information on anything that's new out there because I don't really get any communication from them.

6 years ago

check_circle

Verified Customer

star star star star star

JC CARREIRA

THEY SYSTEM CAN BE PRIMITIVE AT TIMES I WOULD LOVE A COLORED TOUCH PANEL DISPLAY BUT IT WORKS TO SECURE THE HOUSE. I HAD A FEW ISSUES WHICH WERE RESOLVED AT NO COST TO ME WITH TECH SUPPORT AND NEW SENSORS BEING PROVIDED. AND THE APP NEEDED AN UPDATE ONCE

6 years ago

check_circle

Verified Customer

star star star star star

James

You can do it yourself. Set it and forget it. You don't need a technician. It's more convenient for the everyday household. I haven't had a bad experience with customer service. Some of the sensors do not read 100% everytime a door opens or closes.

6 years ago

check_circle

Verified Customer

star star star star star

5 Toledo, OH

I can access it through my phone and that is very convenient for me. I haven't had any issues or problems. We had to get a few perks straightened out and we had to talk to maybe 2 or 3 people and the last person I talked to got everything straightened out.

6 years ago

check_circle

Verified Customer

star star star star star

Danielle St Louis, MO

It's definitely a great company. I feel like they stand behind their wok and their product, which is awesome. I had a housefire and they were good at reaching out to me and let me know the fire department had to get into my home. The quality of the camera is perfect. I like that they provide wireless equipment.

6 years ago

check_circle

Verified Customer

star star star star star_border

Aron Rhoads

I really like what Frontpoint has to offer and how you can ala carte add additional things to your security system at any time. The only problems I have had is the alarm is sometimes disarmed in the morning even though I armed it and the adhesive for the door sensors fell off our basement door one night and set the alarm off at 3am. These don't happen very often, but I do wish they could be addressed. Overall I like the service I am provided.

6 years ago

check_circle

Verified Customer

star star star star star

Bill C.

Frontpoint team is available any hour of the day and night. The frontpoint technology is the best of anything out there and unlike other similar technologies Frontpoint cant be fooled or gotten around. As an engineer I wouldn't have any other system.

6 years ago

check_circle

Verified Customer

star star star star star_border

Matthew Park

Customer service and service of product is great. Account management needs help. Both my brother and I were constantly called for 3 months to pay a bill for the hub that was returned after our house caught on fire from a lightning strike. The representatives confirmed they received the hub for 2 months after verifying, however the phone calls and emails kept coming.

6 years ago

check_circle

Verified Customer

star star star star star_border

Cynthia Tanyan

Overall I've been satisfied. What I like best is the customer service- speaking to a human is easily accessible whenever you need it, unlike some other less expensive services. The accessible customer service is why I chose them. They seem to have a policy for a representative to repeat back everything you say when calling in for support, gets a bit annoying. But overall I appreciate them being there when needed.

6 years ago

check_circle

Verified Customer

star star star star star

Steven

I did a little research and they look like they offer the best value for money. It's very configurable and it does a lot more than what I needed it to. Any time I have a question, they are able to help me and are very patient and do not give up until we have the right answers.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They were very responsive and they always work to find a solution to whatever it is or any questions you ask. The equipment is very robust. It's sleek looking and it works well. I think their equipment is good. Their monitoring fees are higher than most companies here in Canada so that is the only drawback.

7 years ago

check_circle

Verified Customer

star star star star star

Ed Hammond, IN

I have not had any issues or problems except for me setting off the alarm a couple of times. One of the features that I really like is with my cell phone. Once I get a certain distance from my house, if I forget to turn the alarm on, it alerts me to activate the alarm.

7 years ago

check_circle

Verified Customer

star star star star star

Frank Chickamauga, GA

Everyone I talked to has always been friendly and knowledgeable and they have always solved my problem in a promptly manner. The security equipment for me was easy to install so that was a real plus. Also every time that I learned it had accidentally been set off, Frontpoint called me immediately. We have been very pleased with everything.

7 years ago

check_circle

Verified Customer

star star star star star_border

Stacy Linden, MI

They've been helpful every time I called in when I got the system. They've been very helpful. When I move, i can take it with me. It's not hard wired. It goes off of the internet. If you could change the tone when you open the door. It's fine to be loud when I'm at home by myself but when I have to take people in and out all the time if I have a party, I have to call in to get it turned down. It would be really nice if I could just turn it down myself via an app or from the control box or something because then I have to call to get it turned back up.

7 years ago

check_circle

Verified Customer

star star star star star_border

Danielle La Junta, CO

The self-setup is easy, it's more convenient than having a company come in. Every time I've had a question or some type of a technical issue, customer service has been phenomenal and helped me address the question or issue. I'm pretty impressed with the customer service overall. Everything seems to work very well. Every now and then there seems to be a glitch, but anytime that happens, customer service is very helpful in finding a resolution to the problem. I like a variety of convenient options that help you customer the system the way you want it.

7 years ago

check_circle

Verified Customer

star star star star star

Catherine Birmingham, AL

I like that it gives me the option to let me know if it is armed so I can atm it while I am away. They listed and let me explain everything before the cut me off and when the system is not working, they spend an hour on the phone with me trying to fix it and they got it resolved.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Selena Freeland

I chose Frontpoint because the entry cost was low. However, I have had some issues that I am not happy with. When a sensor became defective (the sensor just, for no reason, fell off the door, and the back broke off), the company wanted to charge me for shipping the replacement sensor. In my opinion, the adhesive was not strong enough to last and as a result, fell. That to me means the company needs to do a better job pick the adhesive strips. If I did not cause the problem, why would you charge me, the customer, a charge for replacement. They waived the charges after I had to got back and forth with them. I really did not appreciate it. Now, my main entry pad has stopped responding after only 6 months. I'm thinking that after my contract is up that I may go with another product.

7 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. It is important to us that your system works exactly how you need it to so one of our Support Supervisors will be reaching out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Sep. 11th, 2019

check_circle

Verified Customer

star star star star star

Carmine

Any time they've called me because there was a problem with the alarm going off, they've been kind. Any time I've called them with a question, they've been responsive. The system works. I get notified if there is a problem and it gets rectified.

7 years ago

check_circle

Verified Customer

star star star star star

Winnie Louisville, KY

It's easy to install. They're always responsive. They answer your questions in a timely manner. They help you if you have a problem with your set up. The best thing about Frontpoint is that you are able to monitor your system from your cell phone if you're at home or away.

7 years ago

check_circle

Verified Customer

star star star star star

Dane Centertown, MO

I've talked customer service several times and they've always been very professional. Everything is working but they had defective monitoring devices they originally sent out and I haven't been able to get my shop covered so the long range wasn't able to reach that far. It's easy to activate and deactivate it.

7 years ago

check_circle

Verified Customer

star star star star star

Kenneth

The combination of the level of encryption, which provides real value, and the ability to integrate with the home automation is why we chose frontpoint. It is easy to use and they always have a live person to answer the phone. It's always been a pleasant experience dealing with them, they get issues resolved in the first call.

7 years ago

check_circle

Verified Customer

star star star star star

Eric

I converted from a hard wired security system. It's been reliable and any issues I've had, they've taken care of them immediately. It is convenient and easy to use. They've been prompt and courteous. I've already recommend them to several people.

7 years ago

check_circle

Verified Customer

star star star star star

Robert Leugers

What they lack in detailed instructions for installation and set up they make up for with an outstanding customer service organization. Friendly and helpful. Should use more non-techies to compose written instructions, however.

7 years ago

check_circle

Verified Customer

star star star star star_border

Ralph Jacobson

Overall good. Easy set up. Reasonable pricing. Good customization options. Easy app. Was MISLED on pricing of app. After purchase the app functionality disappeared and I was then told I would have to subscribe to the more expensive plan in order to continue the app feature availability. The new price was more than double the cost. I kept my cheap rate and can no longer use the app. Pretty weak trustworthiness.

7 years ago

Frontpoint Reviews