Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Justin Opotzner Ballston Lake, NY

We picked it because of the internet ratings and because the salesman was very good. They've been very responsive and have resolved any issues that come up very quickly. The only thing is that I didn't quite like that the equipment just came pre-packaged to install with those foam stickers. I would have preferred to have the option to do the installation using screws or drywall mounts.

8 years ago

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Marion Mcclain Durham, NC

After doing research I found out that they were the number one security system so I went for it. When I called to inquire about it, they were very thorough and very helpful. They walked me through each step to get it and I'm very confident that I will be ok with it. The person that helped me even gave me his phone number in case I need to reach him directly. I'm sure I can install it myself and get everything up and running. If I have a problem, I know I can just call customer service, they're great.

8 years ago

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Verified Customer

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Mary Busseau Peyton, CO

They were more cost effective for us than ADT. We didn't need as much equipment in order to cover the square footage of our home as we would've needed with ADT. Since it was all self-installation too, we went with it. We've had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They're very reliable.

8 years ago

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Anonymous Nokomis, FL

I was going to go with another company that was less expensive and had a month to month payment system, but I found out that they were having some security issues. After that I didn't want to go to ADT because I had heard they were just too big and weren't as good as they used to be. In the end it all came down to Frontpoint. They've pretty much been there every time I've called. I haven't had to wait and they walked me through the process of setting the system up. They're really good. I assume the equipment is as good and sophisticated as any other company I looked at before. It has this system where, if the power goes out, everything will keep working with the backup batteries.

8 years ago

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Sonya Parker Palmdale, CA

I went with them since it's easy to get on my phone to check on things when I commute. Every time I've called them they have been there to help me. They were very helpful when it came to setting up my camera and some other parts of the equipment. Some of the people there know more than others though. The equipment itself is kind of average. I mean, even though they have that snatch and grab system or whatever for damage control, some of their sensors don't work correctly. Still, they do a good job at responding quickly and sending out any parts you might need though. It just requires a little more equipment but it's very expensive.

8 years ago

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Suhas Chandrasekhar Milpitas, CA

When I call I can always get to a person and talk to them. They're also good about calling back whenever that's needed, especially if someone comes into the house without turning off the alarm. The equipment does exactly what it's supposed to do. The only thing is that it's always difficult to have everything set up perfectly on windows. Overall they are really good, only a little too expensive.

8 years ago

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Daniel Denton, TX

I went with them because of the cost. The packaging that the system was delivered in is the best I've ever seen. The steps to set up the system were so clearly marked that I got one of my ten year olds to do it. I've had maybe two issues in the time I've had it. One was with the set up and the other one was with the ongoing maintenance of the system. Both times customer support was incredibly helpful though. They got it resolved on the first call. I think the motion detectors aren't very good though. You can just walk through the room and they won't go off. I'm a little disappointed about that, but the door parts are good.

8 years ago

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Thaddeus Anderson

I like that I could do the set up of the system on my own, I didn't have to wait for someone else to come out and do it for me. Doing that was pretty self explanatory. The service is always professional when I call or when my alarms go off. They always call me right away. I also like that they give me notifications when something happens with the systems in my home.

8 years ago

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Verified Customer

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Robert Brandom

I have it because my brother used it too and was very satisfied with their performance. For us specifically, the most important thing was the cellular connection that the unit used. The system is for a farmhouse that is pretty far out from the city, so we were concerned about the system working well out there. So far we've had no issues and things have worked well for us. They answered all of our questions promptly and addressed any issues we had in a very professional way.

8 years ago

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Verified Customer

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Anonymous

It's working pretty well for me. I appreciate the service that they give me. Customer service explains everything in detail and stay on the phone with me to make sure that everything gets done properly. I have some problems with with the equipment sometimes. The alarm will be triggered continuously and we have to call them back every time to reset it. It's a big issue for me. Overall they're a very good company though, they're very reliable and reasonable.

8 years ago

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Verified Customer

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John Fuquay

First and foremost what I liked about it was that I wasn't locked into a contract with it, it was very convenient. The equipment is just outstanding and not very expensive. It's all very easy to install and activate. It utilizes technology that is up to date and includes sensors, battery power, smoke detectors, and the control board that you just plug into the outlet. I've had no technical issues, it's very convenient and accurate. I like the security that it provides.

8 years ago

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Kari Rivers

The price was what convinced me of getting it. The system is good, but I've had a little issue with the equipment. After we installed it, a piece of the equipment kept falling off the wall and we had to sent it back to be replaced. The customer service was good and helpful when I called about that. They got us the replacement part really easily and without asking too many questions, I appreciated that. I just wish that the equipment was built a little bit better.

8 years ago

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Ernest Miller

We had Frontpoint for quite a while before we relocated. Since we thought it was a great service and we didn't have any problems in the past, we decided to use them again. We've also had other companies before and Frontpoint is basically the superior one. The service is easy to set up on your own, so I didn't have to make an appointment or wait for a technician to come out and do it. They are very responsive whenever we call. There's always someone there and they're all very knowledgeable about their product. We've never had an issue with it and overall it's very efficient.

8 years ago

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Anonymous

We had had some security treats in our house so I did a quick internet search and they were one of the top services that came up. After some more research I decided that they would be the best company for our needs. When I called in, I explained the situation to the rep that responded. Not only did he help us get the security that we needed for our house but he also expedited the process so we had everything by the following day. That was really awesome. The equipment was all very simple to install and I'm very happy with it.

8 years ago

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Verified Customer

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Mildred Koch

I live in a residential area where it's very seasonal, so during the winter there's not a lot of people around. Since my husband died in November, I wanted to have something for when I'm alone. My son helped me set it up and, whatever problem came up while he did that, they handled it perfectly. After that we've had absolutely no problems with the equipment, it's all very easy to handle. I like it a lot.

8 years ago

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Melissa Huemmer

The equipment is fairly inexpensive compared to other companies. It has this smash and grab feature where, if something happens to the actual system and it breaks or something, it will still notify someone of the break in. Their customer support is really good, it seems to be better than most companies' customer support. They are really responsive and try and make sure that you have a good experience. If you ever have a problem, they try and work quickly to fix it. They're ready to just take your calls and fix things. They work with you and are very polite and nice about it. It works great.

8 years ago

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Verified Customer

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Mike Rose

Customer service is very courteous and professional. They have been very patient with my questions and have answered every one of them precisely and completely. We haven't really had to use the system to its full potential, but I'm pretty pleased with the equipment and the customer service. It's working fine. With it installed, I feel safer in my home, I just trust that they will respond if I ever need them to.

8 years ago

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Sandra

My initial contact with the person that sold this to me was very good. He was very thorough, helpful, and knowledgeable. I felt really comfortable with what we spoke about, so I just decided to go with it. Since I got it though I've found that there are other services that are cheaper. The one problem I have is with the buzzer or noise that comes on when anything happens. If the door opens or a sensor goes off, the sound will come on and upset my dog. She goes crazy whenever she hears it so we've had to shut off everything that makes that noise. That's very unfortunate, I wish they had a different alarm that wasn't so offensive to my dog's ears.

8 years ago

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Kim Randall

I read about different security systems and they had all the features that I was looking for. When I called customer service to sign up they were really good too. They have been very responsive and helpful so far. They've always been able to help me solve any problem that comes up. The equipment has held up pretty well since I purchased it. There was one thing that needed to be replaced, but they sent me the replacement in a box and I was able to just send back the other one.

8 years ago

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Verified Customer

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Roland Strabler

We've only had the system for 3 months so far but I'm very happy with it. Our monthly fee hasn't been too expensive. The system is independent from any power source or cable, it just works without being wired to anything. It was very easy to install it and set everything up. Their reaction time is pretty fast. Whenever something comes up, like the storm that we had, they try to contact us immediately through emails, calls, and texts. We were worried at first because we didn't know what was going on.

8 years ago

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Ronelfy Perez

They have been really good about helping me with anything that I need, including setting things up and a couple of technical issues that came up. That was a little confusing, but they were really good about helping me. They're very patient, supportive, and responsive, but sometimes it's hard to get a hold of them. It depends on the time of the day really. It makes me question how responsive they will actually be in a real emergency.

8 years ago

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Celene Rivera

I did a lot of research online before I purchased a home security system and they were pretty much the best service. The machine works in a way that, even if someone breaks in and tampers or damages it, it will still send out an alert and notify someone. If an alarm goes off, they're always quick to call and make sure that everything is ok. We always know right away if something happens in the house, where it happened, and why. The only thing is that, whenever we do need to call for the police, they take a while to get out here. I don't know if that has to do with Frontpoint or with the police department itself, but it'd be better if they were faster. There have been several instances where we need to cancel our service because of external reasons. They never give us a problem or make us pay in advance whenever we have to terminate our contract, even if we're in the middle of it. We've done that 3 times already actually. Whenever we get back to a point where we can get home security again, we always choose Frontpoint.

8 years ago

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Verified Customer

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Angela Upshaw

I had a break in right before getting Frontpoint and the person that I talked to expedited things and got me the equipment overnight, all free of charge. They let me have it all on a trial basis for, I believe, 30 or 60 days. After that I ended up having to move to a new apartment and had to cancel the service and send things back. Once I was relocated I decided to come back and get the service again since they had been so kind and understanding. They were just very reasonable and didn't give me any hassles when I signed up or when I needed to cancel. It all works great. The set up was easy to do and it has all been very reasonably priced. The only problem I've had is that the adhesive on one of the pieces is coming off of the thing. I do think they should add a security camera to their base packages, I had to get that one separately from a different company.

8 years ago

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Verified Customer

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Perry

I'd like Frontpoint to check in with me once in a while for a 'security review' of my home. Am I getting the monitoring I want/need. Sometimes I feel as if I have the hardware, but that I'm not being monitored. A call to check in once in a while would be nice. Also, I've called several times because I want an 'outside siren'. Frontpoint needs to broaden their alarm device inventory to include things like outside sirens (which local law enforcement tell me is the 'only' thing that frightens away intruders). Also, I'd like outdoor cameras, but the monitoring price becomes prohibitive. I think Frontpoint is priced high for the value, and, at the end of contract may consider other monitoring companies.

9 years ago

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Steven Idaho Falls, ID

I chose Frontpoint because it was rated number one, and the system was tamper proof as well. Installing it was a piece of cake, and overall, the system is very easy to operate. Besides having to reset the system, I haven't had to call them, but they've been offered a positive experience. The only thing they should work on is the app. The username and password disappears frequently, and I have to reset it. It'd be a lot better if I could just save it there without having to change it all the time.

9 years ago

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David Velma, OK

I'm pretty technical savvy, so it wasn't hard to set up. I do like the fact that they notify me when something is not working. I have 2 houses that are covered under two different accounts with Frontpoint, and they let me know when the power is out at one house, and when a door is left open at the other, so that's good. Plus, they have good reviews online, so it's been a great experience so far.

9 years ago

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Anonymous Greencastle, IN

Their customer support has always been great. We haven't had much interactions but they were great about setting up and answering a few questions I had. Plus, the equipment appears to be great! All of the materials they sent were clearly marked, the instructions were clear, and we didn't have trouble syncing the sensors. They've just been extremely nice every time we call them. I would definitely recommend them!

9 years ago

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Rion Houston, TX

I've actually been happy with them. They were the first option to pop up when I was looking for another security company. I had no problem whatsoever with the installation process; it was very easy. Everything about the system works like it's supposed to, so it's been quite acceptable. On top of that, their customer support was easy to deal with. Overall, it's been very easy to work with Frontpoint.

9 years ago

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Will San Leandro, CA

easy setup and customer service is very helpful and friendly. In light of todays employment there are times that you will have to wait for technical support. Those times are very short and they do have the option to place in a que for callbacks

5 years ago

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Kathy Michigan City, IN

Always have good customer service. They are prompt and know what they are talking about. They are helpful. It always works. There hasn't been any breakage. You can cover your whole house and most of it is done with a cell phone. My husband and I are both elderly and aren't cellphone uses so we have a remote. It is valuable to know your home won't be burglarized.

5 years ago

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Verified Customer

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Jamie Suffolk, VA

The equipment is dependable. There are no issues. It is quality. We've gotten really good service. All out questions have been taken care. I like that is able to be packed and moved somewhere new. It works every time we need it.

5 years ago

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Brittany West Columbia, SC

I think the cost is the best thing. It is easier than any other alarm system. I like that the equipment is based on internet connection. If the electricity goes off, I still have protection from burglars. I definitely recommend it.

5 years ago

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Lea Topeka, KS

It doesn't matter what problem I'm having, I can call in there and they're always helpful. If I'm having a hard time explaining it, they are very patient with me. I just love that nobody there that has ever been rude or anything, they're just the best people. I think it's wonderful value.

5 years ago

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Gabriel Elizabethtown, PA

It is a good deal and they have great customer service. They are very helpful and they know what they are talking about. Sometimes the sensors don’t recognize the windows shutting but it still gives me a sense of security.

5 years ago

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Lisa Sebastopol, CA

I recommend frontpoint. I think they are great. It is always working well. Customer service is excellent. They have taken the time and spent hours with me to make sure everything is good and set up properly. I like that I can connect everything to the wifi.

5 years ago

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Anonymous Mount Airy, MD

It was easy to install by myself. I like that it is wireless. It is easy to use. It is efficient and accurate. It is convenient that they connect to the police department when I need it. They are quick to respond and answer all my questions in a way that I can understand.

5 years ago

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Brittany Fair Lawn, NJ

Frontpoint is reliable. The cameras aren’t fantastic but that is fine because the rest is good enough for what we need. Sometimes it needs be reset but that is no big deal. They are very prompt and understanding and helpful. It has been a positive experience working with their customer service.

5 years ago

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M E Golden Valley, AZ

When I have a question or need help with equipment, the staff members are right there to help. If alarm goes off you are immediately connected first by phone and if you can't be reached you get a text and email. Staff members are friendly and knowledgeable. In my opinion I think they are just wonderful.

5 years ago

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Christle Granger, IN

I chose frontpoint because it is self installation. It is easy to do. I have had some issues with the sensors. They are not cheap and I think they could do a better job replacing the equipment if it is faulty. I have moved to two different locations and have used frontpoint in these locations. There have been newer technologies released since I started with them and I have not been offered upgrades and I think for fifty dollars a month I should have the highest technology monitoring my house. They are pretty good with their customer service and the monitoring is great though.

5 years ago

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Anonymous Pound Ridge, NY

Support is always responsive and polite. They know who I am when I call. Installation is simple. It functions well, the way it is supposed to. It has lasted four plus years on the original batteries. I think they should include the app in the standard subscription because it being in the premium subscription leaves people feeling underwhelmed with value.

5 years ago

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Mark Lansing, MI

I like their mobile app for my phone. I have been happy with how they have treated me as a customer. They’ve helped me out when I’ve had false alarms and stuff. Some of the false alarms have cost me money and I would like it if they dropped the prices.

5 years ago

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Bernard Lockport, LA

Keep up the good work. I am very satisfied. I like the comfort knowing my home is being monitored. The price versus what you get is relatively positive for the customer. There are no failures with the equipment. It meets my expectations. They are very customer oriented and work diligently to resolve your issues.

5 years ago

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Ann Crowder Petaluma, CA

While no one wants to experience a home invasion, Frontpoint was there for me when my home was recently broken into. I've had excellent customer service when needed and the ease of operating my system from an app is so helpful. I've never had a false alarm with Frontpoint's system--a great improvement over a prior security company.

5 years ago

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Verified Customer

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John North Haven, CT

My Frontpoint experience was great for the first few years. Fortunately we haven't had to utilize them for any true security issues but when we've had a few false alarms, they were very responsive. My two biggest issues are 1) the options available to you once you are out of contract. For example, the battery on my control panel swelled to the point where it was pushing out the battery door and no longer working. Thankfully I noticed before it exploded or overheated. But when I tried to work with Frontpoint to get a replacement battery, my options were either to try and buy one privately somewhere or upgrade to a new panel that no longer includes a touchscreen. neither option was ideal, so i've just continued using the unit without the backup battery. The other issue is the price. Frontpoint continues to be priced much higher than a lot of the newer competitors, who are essentially offering the same service for half the price (or less in some circumstances). Frontpoint should absolutely consider making their pricing more competitive or I would anticipate them being driven out of the market.

5 years ago

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Verified Customer

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Erle Traverse City, MI

I’m happy with front point. They have been there for me. It was pretty seamless transferring the service from the previous owner to me. When the alarm went off, they called in less than a minute. It is easy to use and it blends in.

5 years ago

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Lashone Grand Rapids, MI

The product is easy to use. They have the best price for a new home. Customer service is really diligent and efficient. If they are not able to fix things right then and there, they call back to solve the issue. I appreciate that they work really hard.

5 years ago

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Peter San Francisco, CA

The best part is the ease of use with the app. Their customer service has always answered all my questions. Sometimes the battery on the on the command center unit or whatever it's called the control panel or the control panel don't last that long or there's a failure so that's something that they should working to. Also, some of our sensors don't always work.

5 years ago

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Jonathan San Diego, CA

Frontpoint's system is wireless so it's easy to install. I like the cost and flexibility. It's decent stuff but it's it's kind of cheap and we've had a few a few bugs with the control unit. But, customer service has been responsive and they've worked to correct issues when we've had them.

5 years ago

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Mary New Braunfels, TX

After I was told I'd get a return call from customer support, I waited over a week and a half to hear back from someone. I've only had problems with one sensor, because all the other ones have worked great. They are good at calling back when an alarm is triggered.

5 years ago

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Trien Houston, TX

I went with Frontpoint to be my business' security system because they have a lower monthly payment than other companies. They are usually very attentive when I call and they answer my questions with no issues. We had some initial issues with the sticky stuff they provided to mount our base, but we were able to figure it out with them. I really like the app they have to monitor and use the system. I wish they had a better system for billing invoices to businesses.

5 years ago

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