Frontpoint: Read 3,077 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Kennedra Bryans Road, MD

I went with Frontpoint because they're convenient. Their customer service is good.

5 years ago

check_circle

Verified Customer

star star star star star_border

Chris Roswell, GA

They have great responsiveness. They give you the ability to add on to your system which is great.

5 years ago

check_circle

Verified Customer

star star star star star

Kristi Patterson Knightdale, NC

I have had good experiences with customer service when I have needed to call

5 years ago

check_circle

Verified Customer

star star star star star

Tom Dedman Louisville, KY

Customer service is great . A little pricey but terrific help when you need it

5 years ago

check_circle

Verified Customer

star star star star star

Bradford Little Shiloh, PA

What I really like has been their tech support and easy accessibility BY PHONE!

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jim McCluskey

Limited positive comments. Problems with motion detectors never resolved. Removed doorbell camera. Will not expand or continue once completed.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous happy customer from Boston

Professional and they answer the phone. Monitoring service is always on point.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jeremy

Frontpoint's customer support is eager to help and very responsive. Their system is easy to use.

5 years ago

check_circle

Verified Customer

star star star star star_border

Terry

Good functioning system. My only wish would be sower price for the service price

6 years ago

check_circle

Verified Customer

star star star star star

Karen

I like that they respond quickly and that they dispatch the police quickly to

6 years ago

check_circle

Verified Customer

star star star star star

Neil Nelson

When an alarm gos off they are very professional nd friendly

6 years ago

check_circle

Verified Customer

star star star star star_border

Adam

The thing I like about FrontPoint is that you don’t have to have a phone line or internet.

6 years ago

check_circle

Verified Customer

star star star star star_border

Victor

Customer service is always pretty responsive. I like that is was do it yourself doe installation.

6 years ago

check_circle

Verified Customer

star star star star star

Little

Satisfies my insurance requirements. It seems to work and I like the price.

6 years ago

check_circle

Verified Customer

star star star star star_border

Amandeep

Service is always very responsive and nice. They try to answer all the questions.

6 years ago

check_circle

Verified Customer

star star star star star

MikeDunnam Sunnyvale, CA

Always helpful, fairly responsive; skybell doorbell pretty much sucks

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Indianapolis, IN

Convenient and it works. It is easy to install and customer support always helps me right away.

6 years ago

check_circle

Verified Customer

star star star star star

Hampton Philadelphia, PA

They resolve any issues that you had. It's a nice quality system.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Diane Scottsdale, AZ

Your security equipment does not work at this point and there's no customer service. I do like that you can install it yourself.

6 years ago

Reply from Frontpoint

Hey Diane, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Best,

Frontpoint.

Aug. 13th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristina Schnecksville, PA

System has had terrible issues. replaced keypad 2-3 times. replaced hub. replaced sensor. Good Customer Service when you can get someone on the phone.

6 years ago

check_circle

Verified Customer

star star star star star

Kasturi Basu

Had a great experience. Very customer friendly. A more developed keypad!

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Sean

Customer service is good. The system itself is frustrating at times because the sensors consistently give me errors.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Alice sawicki

Hate the high price and the bright blue lite at night.Do like treatment employees treatment when I call.

6 years ago

check_circle

Verified Customer

star star star star star_border

4 Crawfordsville, IN

I think it is way over priced but I've had no problems with the equipment, it is reliable.

6 years ago

check_circle

Verified Customer

star star star star star_border

4 Greenbrier, TN

I like being able to access the features from my phone. It's easy to use. They are professional.

6 years ago

check_circle

Verified Customer

star star star star star

Susan

They were always understanding and kind and helped meet my needs.

6 years ago

check_circle

Verified Customer

star star star star star

Tammy Lakeville, MN

Excellent customer service and products - I haven't had any issues.

6 years ago

check_circle

Verified Customer

star star star star star

Terri

Excellent phone customer service for install, troubleshooting etc.

6 years ago

check_circle

Verified Customer

star star star star star

Lloyd

Whatever issues that you are having they take care of it fast

6 years ago

check_circle

Verified Customer

star star star star star_border

Jim

Always answer right away and walk you through any issue. Door sensors are not always reliable

6 years ago

check_circle

Verified Customer

star star star star star

Kelvin Johnson

love the system, works outstanding ,a feel of security when im home or away

6 years ago

check_circle

Verified Customer

star star star star star

Steve Smith

Feel very good about the service - struggle with the long term commitment.

6 years ago

check_circle

Verified Customer

star star star star star

April Gilliam

Price and ease of system. Easy to set up and great customer service

6 years ago

check_circle

Verified Customer

star star star star star

HOME OWNER

great service...THEY EVEN LET ME KNOW WHEN MY POWER IS OUT AND RETURNS.

6 years ago

check_circle

Verified Customer

star star star star star

Audra Hedden

Easy to deal with, easy install instructions, quick response with issues

6 years ago

check_circle

Verified Customer

star star star star star

Ken Thigpen

Great custom service. Don't need to improve except to provide to deaf

6 years ago

check_circle

Verified Customer

star star star star star

Gary Kimber

Helped us switch from ADT in a timely manner. Better prices and services

6 years ago

check_circle

Verified Customer

star star star star star

Charles

Setup is easy. The system is unobtrusive and seems to work very well.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael Neumann

Equipment seems to work only 70% of the time. I get communication failure and offline notifcations daily. Ican't trust the system.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Donald Whritenour

Slow Answer times on calls. Mediocre Customer Service. When they mess up they have no interest in providing compensation of any kind.

6 years ago

check_circle

Verified Customer

star star star star star

John

Ordered and installed system. Frontpoint is quick to problems by telephone.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Eric LaBelle

It was easy setting up the system which was nice. However, every item in the system randomly stops communicating with the hub. Not very secure.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ivorie Ellington Lawson

My stream sucks it's not recording I want to rewind and fast forward but it does not work !! It would be a nice product I'd it was s continues feed

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Oct. 3rd, 2019

check_circle

Verified Customer

star star star star star

Kirsten

The system works and is easy to use. They answered all my questions.

7 years ago

check_circle

Verified Customer

star star star star star

Gloria

It seemed like a good company, customer support is pretty good.

7 years ago

check_circle

Verified Customer

star star star star star

Jerry Winona, MS

Every time, somebody answers and solves the problem for you.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Marlton, NJ

Frontpoint is easy to install. I found them when I was searching for a qualty system.

7 years ago

check_circle

Verified Customer

star star star star star

Lynn Fort Edward, NY

They are always there when I need them. It's as good as any others I've seen.

7 years ago

check_circle

Verified Customer

star star star star star_border

Richard Greenville, NC

They're just a little slow on the response time. The equipment is easy to install and works good.

7 years ago

check_circle

Verified Customer

star star star star star

Andrew Excelsior, MN

Frontpoint was recommended to me and they are attentive and easy to use.

7 years ago

Frontpoint Reviews