Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Rose

Our experience has not been a good one. For starters, the cheap plastic thing that was supposed to stick to the wall next to one of the doors kept falling down and screwing up the system. We also found the hassle of messing with the keypad every time we went in and out to be a huge hassle. So we contacted Frontpoint to cancel the service and they would not allow it!!! Now we are being robbed each month by the company that is supposed to protect people from theft. So you'd better be sure you like it before you even get a chance to try it or you will be wasting a ton of money! Also, wait time on the phone is too long.

7 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 6th, 2019

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Verified Customer

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Christy Reed

I am VERY disappointed in customer servcie! I have gone over my situation with several individuals @ Frontpoint, but no one has been back with me about this. When I purchased the service (one for me & one for my daughter). I explained that I did not need to pay for service for my daughter bc she lives in a condo bldg.

7 years ago

Reply from Frontpoint

We first want to sincerely apologize for the negative customer service experience you have had with us. We are going to have one of our Support Supervisors reach out to address all of your concerns and make sure you are fully taken care of moving forward!

Jul. 30th, 2019

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Verified Customer

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Monica Milligan

It hasn't been a good experience at all with this system! The security system and app are both faulty. Customer service manager was very rude and not helpful whatsoever. As soon as my contract is up, I will be going with another company as soon as possible. The app constantly reads false and says my alarm is disarmed when I'm fact, I armed it. The cameras are always going in and out of service... I do not like this system, period!

7 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Jul. 29th, 2019

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Verified Customer

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Jenna

It has been good so far, they worked with me on price when I discussed the other options that are cheaper out there so I kept them. I love using the app.

7 years ago

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Verified Customer

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5 St Louis, MO

We had a few issues with trying to get things set up properly at first and then we finally got it figured out. The app is really easy to manage your settings.

7 years ago

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Verified Customer

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4

I've had no problems and very little need for customer service. The equipment is not perfect because some of the items are held in place with sticky tape. It's easy installment.

7 years ago

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Verified Customer

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Paul

Everything has worked well and I haven't had much trouble with it. The equipment is clearly decent but I have a bit of a challenge with the cameras but otherwise it is all good. I like that everything is on the cell phone.

7 years ago

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Verified Customer

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Jennifer Los Angeles, CA

I don't have to wait a long time to talk to a human when I call customer service. My alarm has gone off a couple of times and I don't know why and it basically costs me a hundred of dollars each time.

7 years ago

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Verified Customer

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Molly

It's been pretty easy to deal with and I like how it is all shipped to you. I like the pricing. It is constantly going off at night and sometimes during the day, so I'm not sure when it is working or not.

7 years ago

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Verified Customer

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Jamil

They are available and accessible and helpful. It was right for me because of simplicity and convenience. It is simple to operate but there are some technical difficulties that do arise from time to time.

7 years ago

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Verified Customer

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Paulo

Frontpoint is a reliable system. The sensors don't stick to the wall as well as intended so I had to find another solution but their customer support helped with installation so everything went well.

7 years ago

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Verified Customer

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Charles

Had a lot of trouble with the equipment. The camera has been good and reliable but the rest of the equipment has been hard to set up. I suggest they train their customer service reps with technical service issues.

7 years ago

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Verified Customer

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Jan

My husband passed away and I made the decision to sign up to quickly after his passing. They are eight dollars a month more than a competitive company that has the same equipment. I tried to get them to reduce it to a competitive price but I already signed a contract. I don't have much contact with them. It misfires in the middle of the night and it is uncomfortable to get up and then there is no indication someone has opened or closed the door. I would not recommend them.

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 22nd, 2019

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Verified Customer

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Lynn

When we ran into difficulties, there was always someone there to answer out questions and that was great. I feel more secure in my own home. It is all very easy.

7 years ago

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Verified Customer

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Karone

The representative offered a great security package for my home so we were excited about getting it and it has been a great company so far. One time I called and the person couldn't really help me but other than it is has been good. I have had issues connecting it to my cell phone to see my notifications but I am still in a preliminary status.

7 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out and assist you with that smartphone app. At your earliest convenience, can you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Jul. 22nd, 2019

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Verified Customer

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Alejandra Fontana, CA

I haven't had any issues. One time the alarm was tripped so they contacted me and I appreciated that. Some of the window sensors and the little stickers were dried out.

7 years ago

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Verified Customer

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Britney Lanesville, IN

They are very attentive and they can always answer the questions that I ask them. I like that it's portable. We're moving and we can just pick it up and move it with us.

7 years ago

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Verified Customer

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Craig Moll

This system has not worked properly since day one. False alarms, sensors going from open to close by themselves. Customer service telling me my aluminum door frame was causing a problem with the magnet - duh!!!! The hub being changed out that was going correct ALL the problems. Thicker tape that was going to correct ALL the problems. A firmware update that was going to correct ALL the problems. The bottom line is this system does not work period and I have ZERO faith in anything they say or send. Absolute garbage and they must have bought all their 5 star reviews because I''m not buying it for a second.

7 years ago

Reply from Frontpoint

Craig, we apologize for any inconvenience you may have experienced regarding your equipment's functionality. We would like a chance to reach out and make things right, which is why we will have a Support Supervisor reach out to you shortly. Thanks for your feedback and we look forward to speaking with you soon!

Jul. 3rd, 2019

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Verified Customer

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Dustin K.

Fantastic customer service that is always willing to help when I ask. A few hiccups with a piece of equipment but staff was very willing to assist in rectifying the issue.

7 years ago

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Verified Customer

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Anonymous

They SHOULD start improvement 1st by replacing their stupid hub things, the phone app hasn't worked right in the 8+months I have had their service. It doesnt even have the ability to silience the alarm. The OLD hardware did. Its only draw back I had was that the panel lights stayed on. I was much happier back then.

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jul. 1st, 2019

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Verified Customer

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Riis-Vestergaard

OK easy to install. But the company does not tell you that the app does not work. It gives you the impression that you can adjust names, sounds, light etc. but it just does not work. You have to call the company and guide them specifically through your needed changes. This is not okay. They give your one impression but another one is reality. Even though I called, talked a rep through my challenges, it does not work. Very disappointing. Have I known that in advance I would have taken another company. Additionally, the tech guys you talk to seem so sure of themselves and how to solve the problem that they won''t let you finish you explanation. Sometimes there is a fake message that the battery is dead (even though the equipment is not older than 6 months) and occasionally I get failure messages even though there are no problems.

7 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 24th, 2019

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Verified Customer

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michael failor

I don't have any idea about this type stuff but they called to tell me one camera quit working my wife had accidentally unplugged it - that's impressive!

7 years ago

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Verified Customer

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Felicia

They have good customer service because every time I called in, I was able to get the information I needed. The stuff they just mail out to you and you stick things on the doors or whatever. The sticky stuff is not very secure. Their equipment could probably be a little bit better.

7 years ago

Reply from Frontpoint

Felicia, we appreciate you taking the time to share your feedback with us as it is the feedback we receive from our customers that truly helps us grow as a company. Please let us know if there is anything we can do for you moving forward, as we are always here and happy to help.

Jun. 17th, 2019

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Verified Customer

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Eric Detroit, MI

They were easy and answered all of my questions. It works but my issue is that it could be a lot more advanced for the price that they charge. I like the ability to unlock and lock the wall and enable and disable this security from my phone.

7 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience with us. Please let us know if you ever need anything in the future!

Jun. 17th, 2019

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Verified Customer

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Chad San Diego, CA

Very responsive and solve issues. They are always accurate. It's easy to use and you can do it yourself. Frontpoint is doing good. They're a good company.

7 years ago

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Verified Customer

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Tamara Charles 64 Lochview Drive. Hopefully a senior manager will read this review.

Frontpoint lacks basic security validation points when an authorized person calls them from inside the home. Even Verizon will ask are you the owner of the account or authorized on the account. After many complaints I get the same sorry excuse from them that they read off a script; "we sent it to your email it's not our fault you don't secure your email" Well if my house is secure with their so called security system then I shouldn't have to worry about my computer in my house. The customer service rep told the person in my house to open sensor doors and windows to "see if you are in the house" That is crazy; if someone broke in they would be able to do exactly what the customer service rep instructed them to do How is that security. THEN they walked her through obtaining my password by instructing the person in my home how to access my passcode by gaining access to my email account AFTER this person straight forwardly told them she was NOT me and that I WAS OUT OF TOWN. I had changed my passcode because I saw this person( who was a house guest) watch me enter my code before I left town. Frontpoint never contacted me or any of the numbers that I provided to see if the house guest was allowed to have access to my security system. Frontpoint continues to ignore my request to speak to someone on a higher level about this horrible "security" policy. I refuse to pay them. I disconnected their system and I haven't felt secure after they deliberately walked a house guest through accessing my passcode. If they had asked the houseguest my address or telephone number they wouldn't have been able to answer them. This is not a security system. It is a rip off with a false sense of security They need to change their policy immediately then maybe I'll reinstall my equipment until then it'll sit in the drawer collecting dust bunnies.

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 17th, 2019

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Verified Customer

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Erik Prange

Their customer service is top notch! Every time I have had issues they have always been courteous and have known exactly what has needed to be done to fix the issue.

7 years ago

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Verified Customer

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Anonymous West Sacramento, CA

They are friendly and answered any questions I was asking. I haven't had a problem yet. The best part of Frontpoint is the ease of which you can use it.

7 years ago

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Verified Customer

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Michael Greenbackville, VA

I like that Frontpoint is very user friendly and just easy to use. In the 8 months that we've had it, we've never had a problem. It works and that's all the matters.

7 years ago

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Verified Customer

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Marvin Rogersville, MO

I checked out a couple home security systems, and it seemed like Frontpoint had a better package than some of the other ones, particularly in the area we live in. Reasonable package price to cover the areas I need covered.

7 years ago

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Verified Customer

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Michael Philbrick

Easy to setup through the house. I love the Mobil app and ease of turning the system on remotely. Customer service has been helpful and the video was a great resource.

7 years ago

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Verified Customer

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Richard

Customer service has been responsive every time I have contacted them. I like how I can see what's going on in my house through my phone, and I like the quick responses that I get.

7 years ago

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Verified Customer

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Sandra

I was very impressed with how quick the response was from Front point. The alarm system has fallen off my home wall multiple times. Customer service is very on top of things.

7 years ago

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Verified Customer

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Anonymous

Customer service is very courteous and professional. They have resolved all of my issues. The device is easy to use and is offered at a reasonable price.

7 years ago

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Verified Customer

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Anonymous

I signed up with Front point because of the services they provide, and the cost at which it is provided at. Everyone that I have spoken to on the phone has been extremely professional and knowledgeable on the products.

7 years ago

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Verified Customer

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Anonymous

Customer service was very helpful and positive. I like the mobility aspect and how I can take the device with me if I move. The device was very easy to set up.

7 years ago

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Verified Customer

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David Jett

Customer Service is excellent. They have handled technical Service issues with ease. Price is out of range, too high, compared to other security companies. I'll probably switch once my contract is done.

7 years ago

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Verified Customer

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Brenda Nero

The customer service is excellent. Most people concerned about home security need to be calmed down. The young woman I spoke with was both reassuring and calming.

7 years ago

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Verified Customer

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Abigail King

It has been mostly good. We have enjoyed having the cameras and the sensors to help us monitor our facility but we have had many issues with the sensors malfunctioning. They go off when not warranted or go offline sometimes. Customer Service has always bee helpful though.

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

May. 24th, 2019

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Verified Customer

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Esmeralda Scotch Plains, NJ

I had some issues at the beginning with the installation, but they were very helpful and sent me replacement equipment right away. The company is very responsive.

7 years ago

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Verified Customer

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Richard Sturgis, MI

If you call them and they are busy, they will call you back in a timely manner and answer any questions you have. I like how it notifies you when there is a power outage.

7 years ago

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Verified Customer

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Jan Prokay

They wer very helpful in getting the things I needed to secure my home at a resonable price. They were very helpful when I had a question on getting it set up and running

7 years ago

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Verified Customer

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Mackenzie

Initial service was good, but there has not been any further reaching out aside from requesting me to fill out these surveys. The once time which I set off the alarm, they did phone quickly, which I appreciate. However, I am regretting purchasing with Frontpoint, as I could have gotten a better deal with newer technology. :(

7 years ago

Reply from Frontpoint

We appreciate you sharing your experience with us. We would like the opportunity to speak with you further about your concerns and make sure you are fully protected. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 14th, 2019

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Verified Customer

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Damodaran Ramani

Frontpoint should improve their alexa integration and add support for HomeKit. It does not show up as a security system within Alexa. Their control panel is not that great compared to google home hub.

7 years ago

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Verified Customer

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Dr. John

Customer service is excellent. Have called in a couple of times about wanting to raise the alert volume on the new keypad, but they are unable to adjust this so far.

7 years ago

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Verified Customer

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Tammy Harkema

Overall we have been happy with Frontpoint and their customer service. We have had issues with the garage alarm going off for no reason (often in the middle of the night) which is unpleasant and disruptive. We don't know why this keeps happening and there is nothing Frontpoint has offered to do about it.

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to assist you shortly and make sure we get your system working exactly how you need it to. Thanks again and we look forward to speaking with you soon.

May. 7th, 2019

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Verified Customer

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James Federal Way, WA

Overall the equipment is good and basic hardware. I did have some sticker fall off and it broke one of my equipment a couple of days ago. I like that I can use my phone. I would like the subscription to be cheaper but there is no contract.

7 years ago

Reply from Frontpoint

James, thank you for your feedback. At your earliest convenience, please feel free to give our Support Team a call so that we can help you replace that broken sensor. All of your equipment is under warranty so we will replace free of charge. Thanks again and we hope to hear from you soon!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Yorktown Heights, NY

I was attracted to the quick service. Their customer service is very polite, knowledgeable, and willing to help out. I also like the convenience of the mobile app.

7 years ago

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Verified Customer

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Cary Columbia, SC

The equipment is average and the best thing is the front door camera. They gave really good customer service during installation and it is a good company.

7 years ago

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Verified Customer

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Anonymous Troy, MI

I liked their customer service when I call, they answer my question. I would like a front door monitor or something like that but the equipment is pretty good so far.

7 years ago

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