Name: TheBouqs.com
Rating: 2.9

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August Valentine Beverly, MA

They will guarantee delivery or product until your payment is finalized. They do now own up to the poor products they ship out. Refuse to provide any type of refund. When you have a valid complaint, they simply stop responding. I WILL NEVER ORDER FROM THEBOUQS EVER AGAIN. STAY CLEAR EVERYONE

7 years ago

Reply from TheBouqs.com

Hi August,

We are truly sorry for this frustrating experience and for how it was handled. We completely understand where you are coming from. We want to make things right and make it up to you. Hopefully, you can send us an email at so we can assist you.

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Jacqueline Judge Lake Oswego, OR

Bouqs is the best!! Unique bouquets, long lasting flowers, creative arrangements ... all for incredible prices!!

7 years ago

Reply from TheBouqs.com

Hi Jacqueline,

We are so glad to hear that you had an awesome experience with us! Thank you so much for sharing this feedback. We look forward to assisting and exceeding your expectations with your future flower needs.

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Kunal Manteca, CA

This is the second time their flowers are late. I expected them to be delivered by noon. The customer service gives me some story about how it’s Fedex’s Fault. My wedding anniversary is ruined because my wife is already home from a half day of work. Thanks for nothing bouqs.

7 years ago

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Stacey S Woodstock, GA

Received my roses recently from my daughter, they have all opened and lasted for days🌹🌹🌹LOVE

7 years ago

Reply from TheBouqs.com

Hi Stacey,

We are so glad that your lovely roses are bringing you joy! Thanks for sharing this with us.

Sincerely,

Edith @The Bouqs Co.

Dec. 7th, 2018

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Amanda Addison, TX

Horrible. Messed up mulptile times, sent me a credit to try again and make up for there horrible service and it still went wrong! It’s a flower delivery service that can’t get get it right. Beware don’t use this place!!! Especially if you don’t want dead flowers or late delivery.

7 years ago

Reply from TheBouqs.com

Hi Amanda,

This experience is certainly unacceptable and we can't apologize enough. We realize that missing a special occasion is more than just the money spent and to we will be following up in a private message to try and make things right.

Sincerely,

Edith @The Bouqs Co.

Dec. 20th, 2018

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Adam Damascus, MD

Prices are not great but would be decent if the flowers were really fresh. (They are not) They arrived dying, and the ones that were not dying had broken stems or were smashed into a pulp. Company was non-responsive. Customer service is a real negative.

8 years ago

Reply from TheBouqs.com

Hi Adam,

We're so sorry you were disappointed with the appearance of your Bouq. Please know if you are ever unhappy with your Bouq or any aspect of our service, we'd like to hear from you as soon as possible so we can resolve things promptly. We would like to make up for this incident and as such, one of our team members will be reaching out shortly via email.

Sincerely,

Ava @The Bouqs Co.

Oct. 19th, 2018

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Chuck Katz Redmond, WA

Ordered tulips for my wife's birthday and our wedding anniversary. Over half of the tulips were so limp, they never "stood up" after 3 days in a vase with water. Several other tulips arrived torn. Customer service only offered a mediocre discount on a future order. Company and product were huge disappointment.

8 years ago

Reply from TheBouqs.com

Hi Chuck,

We're so sorry you were disappointed with the appearance of your Bouq and the resolution provided. Please know if you are ever unhappy with your Bouq or any aspect of our service, we'd like to hear from you as soon as possible so we can resolve things promptly.

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Kraig k Trabuco Canyon, CA

Ordered flowers for mothers day later received confimation they would be delivered a week later. Cancelled orderand two daus later i get fedex shipping confirmation. I contacted them by chat and email and they apologized but refused refund foe their mistake

8 years ago

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Jerene Seattle, WA

They were the most beautiful and sweet smelling flowers my mother has ever received! All the way to Iowa! Thank you!

8 years ago

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Heath Steelman Redlands, CA

Super high quality flowers good prices and delivery exactly when they said it would arrive extremely happy

8 years ago

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Mariah Shaffer Enid, OK

Extremely easy to order.the shipping was not outrageous like other places and the flowers are absolutely gorgeous

8 years ago Edited September 14, 2021

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Denise Price Atlanta, GA

Ordering was easy! Flowers were delivered right on time and were beautiful! The Bouqs customer Service ROCKS too!

8 years ago

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Amanda Gonzalez Birmingham, AL

Love Bouqs! Beautiful flowers and a great value. I love seeing exactly where the flowers are coming from.

8 years ago

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Ashley Cambridge, MA

I spent $90 on flowers for my mom for mother’s day and when they arrived, my mom said that they looked dead. She sent me a photo and the flowers and they looked disgusting. I recently bought flowers at Whole Foods for $12 that looked 100X better than the flowers from Bouqs. I will NEVER use this service again.

8 years ago

Reply from TheBouqs.com

Hi Ashley, We're so sorry to hear about the disappointing experience, especially given the special occasion. This is certainly not representative of the quality we pride ourselves on. I'll reach out to you in a private message to look further into this incident and best assist. Thank you for your feedback.

May. 16th, 2018

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Joe Horstman Valrico, FL

Ordered off a fanduel website for mother’s day and 2 of the flowers were brown and dead. I guess that’s what I get for a discount for being a fanduel user. Never again. Also self promoting with a vase with The Bouqs name. That’s to remember not use them again.

8 years ago

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Matt Ferdinando Atlanta, GA

Flowers always beautiful... delivered on time.. and exactly what I ordered. Customer experience is perfect. Love them.

8 years ago

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Michael Hale Parrish, FL

They are a good company and treated me fairly when the product I received was not up to their high standards.

8 years ago

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Hannah Graham, TX

The flowers delivered were absolutely gorgeous and the customer service was excellent! I can’t wait to order again!

8 years ago

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Michelke Martinez, CA

Horrible! Buyer beware! A forty dollar bouquet was ten cheap Lily's that one could purchase at Safeway for four bucks. Totally misleading. Complained and was just met with a "sorry" so they don't back their advertised 100%guarantee. Shop elsewhere... seriously.

8 years ago

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Joyce Cary Akron, OH

I received flowers from my sister from this company. The main attraction was the lilies. Well, only two of the five lilies opened. Forget about their 100% happiness guarantee. When I contacted them they told me to wait for the lilies to open. They never opened.

8 years ago

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Mindy Brooks Medford, NJ

I purchased flowers and they were delivered. Then received a second bouquet as an apology as they said the bouquet wasn't up to their standards. I had not complained. I looked at the bank account and they charged me twice - 2 different amounts. When I contacted them about the error they refused to initiate a credit.

8 years ago

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John Midolo Rochester, NY

Took my money and did nothing. No flowers, won’t answer phone or email. I suspect they’ve gone out of business after disappointing thousands on Valentines Day. Revised: The flowers arrived a day late, but the company immediately refunded the full amount, along with a credit for a future delivery.

8 years ago

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Thomas Lee Forest Hills, NY

Service has always been very good and responsive. Issue has been the delivery time, understandably it's out of their control.

8 years ago

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GunnarCain Culpeper, VA

Flowers were super easy to order. The were delivered on time on Valentine’s Day, and look great! My wife loved them!

8 years ago

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Delaney Meyer Henderson, NV

Package was left completely damaged on doorstep. Flowers inside AND vase also banged up and dented. Looks nothing like the pictures. Wilted and not colorful. Whole experience was way too expensive for the inconsiderate results received. Would not recommend.

8 years ago Edited September 14, 2021

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Mark DeGarmo Summerville, SC

Tried this company for Valentine's flowers and the flowers arrived half dead and stems broke. rose petals brown and many of the flowers squashed flat. when attempting to obtain a refund the company kept sending back replies saying give a the flowers a few days to 'revive' from the shipment. VERY disappointing with BOUQS. will never use again.

8 years ago

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John Jesson Duvall, WA

Dont ever give my wife flowers for Valentines day because I give them to her when they are not expected. I decided to surprise her . What a waste. I ordered them at the end of January. I got emails confirming my order and an email confirming delivery. They were not delivered.

8 years ago Edited September 14, 2021

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Dom Lau New York, NY

I ordered Valentine's Day flowers 2 weeks in advance for my wife and she never got it. Seems like a lot of other people had this issue as well or their order was cancelled. Bouqs does not have the infrastructure to service the demand on the biggest day of the year for flowers. Do yourself a favor, order elsewhere!

8 years ago

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Sarah Tiemeyer Cincinnati, OH

I received a bouquet for Valentine's Day and they arrived half dead. The roses are already brown. The stems are dry and coated in flower food. The flowers look nothing like what they did on the site. I feel terrible that I am so disappointed in a gift and my significant other is also very upset since he spent $50 on dead flowers.

8 years ago

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Lindsay Washington, DC

A received a dozen roses. They were squished into two bunches. The flowers came out bruised and wilted. They look like they’ve been run over by a car. It’s almoat as if it’s a joke. No reputable company would package flowers like this. I would never buy from Bouqs.

8 years ago

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Ashley

I ordered a bouq for Thanksgiving and it was stunning. Everyone kept commenting on how beautiful the flowers were.

8 years ago

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Paul

Place an order got confirmation and credit card charged, thought I was all set... Checked my email that evening to find out Order was cancelled 2 hours after being placed with No explanation as to why. By that time it was too late to order elsewhere for delivery the next day. Very poor customer service.

9 years ago

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James Alderton

In the 6 months since paying over$1200.00 for a one year subscription for flowers twice a month, bouqs has delivered on time, once. The first delivery. Since then no delivery, no reason, deliveries scheduled a few days apart, then not for over a month. Asking for a refund.

9 years ago

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Ej Dombrowski

Terrible Service, Received ugly small bouqet of flowers with a bent up card, it was sincerely terrible, There 100% guarentee is a joke they don't do a 100% guarentee they just lie about it. I would never recommend this company. They do a horrible job.

9 years ago

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Barbara Cornell Baltimore, MD

Sorry to say my Mother's Day gift bouquet arrived in poor shape, no protection for the dry stems, all of the tiny pink blossoms fallen. The larger flowers (alstromeria? ) were squashed and the green leaves flattened. I don't recommend delivery from CA to Maryland.

9 years ago

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Alan Bazaar Edmond, OK

I gave bouqs a second chance for Mother's Day after they failed to deliver valentines flowers ontime...the experience has been horrible and I feel completely misled...one out of the three deliveries was a day late and non of the flowers resembled the picture ...embarrassing and terrible quality...do not ever use this company

9 years ago

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Tonja bellard

The price shown on the gallery page is not accurate for the size of the bouquet pictured. It's deceptive. When you click on the item, you see that the cost for the size pictured is actually much higher! Very disappointing.

9 years ago

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Adam

Horrible experience. I ordered 12 months worth of flowers. The flowers are to arrive every month. The first ordered was rotting flowers. They complete forgot the 5th order all together. When I reached out, they said it was never sent but the service would resume next month. DONT USE THIS SERVICE!

9 years ago

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Deston Nokes

I ordered flowers for a funeral and Bouqs not only never notified me that they were going to be late, when i followed up, they told me they weren't going to be delivered at all! Sure, they issued a refund, but that sure didn't do me any good for the funeral. Not a good option if you need flowers delivered on time.

9 years ago

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Bud Freeman Panama City, FL

I placed an order and it arrived 2 days later, not the next day like FedEx was supposed to do. Outer flowers were already dying. For the "deluxe" price upgrade, I was not impressed. I could buy the same much cheaper at my local market. Doubtful if I would order again. Goes to show you the Shark tank hype lives on. Not worth it.

9 years ago

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Eric Strait

I ordered flowers for valentine's day. They never showed up the 14th or even the day after. They shut down their customer service number so no calls could come through. They did refund my money only after I had to file an online complaint. Terrible service, especially on an important flower day like valentine's.

9 years ago

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DOUG MORLAN Denver, CO

ORDERED GRAND TROPICAL $70.00, SHOWS UP WITH 8 FLOWERS, CAN ONLY WONDER WHAT THE TWO CHEAPER OPTIONS WOULD HAVE, TOOK SEVERAL EMAILS TO COMPANY TO GET AN ASNWER AND THEY BASICALLY BLEW ME OFF. THEY DO NOT ANSWER THEIR PHONE PROBALBY DUE TO THE VOLUME OF COMPLAINTS. WARNING NEVER DO BUSINESS WITH THESE RIP OFF'S

9 years ago

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Caroline Robles

Very poor quality, the petals were all brown and many petals in box. They arrived late. Very disappointing experience altogether. Next time I will order from a local company in my daughters city. I ordered flowers based on their tv commercial.

9 years ago

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Jennifer Faye

The good news is the flowers showed up on time. The bad news is they looked horrendous. On their website they claim to have a quality guarantee. I contacted them and still have yet to receive a reply. I am so dissapointed and it was embarrassing to receive the photos if how bad they looked at when they arrived.

9 years ago

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Robert Ryan Piper Miami Beach, FL

ordered flowers them them for my fiancee and they where delivered half dead!!! and when I asked for customer support they said ohh its just a couple loose petals! it was a valentines day present that was ruined. DON'T ORDER FROM HERE!

9 years ago

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Carla Gross

Ordered flowers to be sent to mother in Oregon for Valentines day - they delivered to a random address in California. Refuse to let me speak to a supervisor, say there is nothing they can do and to have a nice day. I am out $65 and my mother does not have any flowers for Valentines Day. Do not use this company - they do not care.

9 years ago

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Terri Turnbull Edstrom South Jordan, UT

One of the WORST companies I've ever dealt with! Their flowers were SO UGLY and looked nothing like the photo on their website. I was so ashames that I had given them to my mother for her birthday! I contacted the company OVER AND OVER about their guarantee. NO RESPONSE. EVER. Waste of money#

9 years ago

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Scott Glass Houston, TX

Ordered flowers for wife for anniversary. Ordered on 10/21/16 for 10/26/16 delivery. Called on 10/27. Customer service lady apologized, promised delivery on 10/28, and will credit my charge. Today is 10/29 and still no flowers. I've used Proflowers before and will go back to them in the future.

9 years ago

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Ron Coral Gables, FL

I ordered flowers for my wife's birthday. On that day I received a email that there would be no delivery. I know nothing of the quality of their product, but flowers that don't show up are of no value what-so-ever. I'd never trust them again. Only a fool would.

10 years ago

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M. Nielsen South Bend, IN

I ordered the most beautiful bouquets from them and was never disappointed. They take such care in flower packing and shipping

4 years ago