Name: TheBouqs.com
Rating: 2.9

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Orest Kotelko Huntington Beach, CA

The picture showed 30% green 70% flowers. We got 70% green and the colors did not match the picture. iIn addition the vase leaked.

7 years ago

Reply from TheBouqs.com

Hi Orest,

We are so sorry that you were not satisfied with your Bouq and that your vase was broken. This does not match the standard that we hold ourselves to. This is truly unacceptable. I see that one of our agents has reached out to you to make things right.

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Donald Schlandt Tate, GA

Total rip-off. Shop locally and don't be disappointed $70 later. My arrangement was supposed to have assorted succulents(plural). It had 1.

7 years ago

Reply from TheBouqs.com

Hi Donald,

We are so sorry you were disappointed with the appearance of your Bouq and confusion around the succulent count. Please know if you are ever unhappy with your Bouq or any aspect of our service, we'd like to hear from you as soon as possible so we can resolve things promptly. We would like to make up for this incident and as such, one of our team members will be reaching out shortly via email.

Sincerely,

Edith @The Bouqs Co.

Dec. 6th, 2018

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Tom Baxter Tyrone, GA

The ‘Artisan’ flowers are nothing like what is advertised in the website. They provided a cheap bouquet of ugly flowers and charge $80

8 years ago

Reply from TheBouqs.com

Hi Tom,

We are so sorry you were disappointed with your flowers. This is certainly not the experience we wanted you to have, nor does it match the standards we hold ourselves to. Please know if you are ever unhappy with your Bouq or any aspect of our service, we'd like to hear from you as soon as possible so we can resolve things promptly.

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Chris Brown California City, CA

Very nice looking flowers and my mother was very happy!

8 years ago

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Laurie Hardjowirogo New York, NY

Great service, great updates, delivered on time!

8 years ago

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Ely Veloz Palm Beach Gardens, FL

They have Great prices and beautiful flowers!

8 years ago

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Lisa Kennesaw, GA

Flowers are beautiful and fresh. Very pretty selections.

8 years ago

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Kimi Husse Greer, SC

Flowers are so pretty and customer service is awesome 🌺

8 years ago

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Nicole Borkoski

Really bad. Flowers were delivered a day late and did not include the card. My mom had no clue who sent them. Will never use again.

8 years ago

Reply from TheBouqs.com

Hi Nicole, We're so sorry to hear about this experience. We understand the importance of timing and the personalized notes intended for the flowers. We'll reach out to you directly to see how we can best assist. Thank you for your feedback.

May. 16th, 2018

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Hilary El Dorado, CA

I bought my mom a bouquet for Valentine's day from my son. They came completely dead and stuffed in the box. So very disappointed.

8 years ago

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Lindsay Shakopee, MN

Super happy with my flowers. Delivery time was perfect as well.

4 years ago

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Bryndie Managua, MN

Lots of pretty flower arrangements. Nice customer service and a very dependable delivery.

6 years ago

Reply from TheBouqs.com

Hi Bryndie,

It's our pleasure to bring you unique and sustainably sourced arrangements. Thank you for your feedback!

Best,

Edith@TheBouqsCo.

Apr. 15th, 2020

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Scott DeCrosta Cypress, TX

WORST SERVICE IN THE WORLD. 1 WEEKS NOTICE AND THEY DIDN'T DELIVER ON TIME. STEER CLEAR. NEVER AGAIN!!!

7 years ago

Reply from TheBouqs.com

Hi Scott,

We are so sorry for the frustrating experience. This is not what we wanted for you and your wife to have on her birthday. We realize that missing her birthday is more than the money spent, so we completely understand your frustrations. I see that someone from our team has issued you a refund. Thank you so much for the opportunity to make things right.

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Rich Hewlett, NY

Terrible. I ordered 2 bouquets- both delivered on the wrong day. Ruined Valentine’s Day. My rating is Zero stars

8 years ago

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Peter Everett, MA

Nearly dead flowers on two totally separate orders. Customer service very unhelpful. Not honoring warranty.

9 years ago

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Andrea Reading, MA

The Bouq is worst on line florist I have ever used. Dead flowers and struggle for refund. Buyer beware!

9 years ago

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Steve H Peabody, MA

Poor quality flowers for the money they charge. Could have bought the same quality at a gas station.

9 years ago

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Marc Irimia

Ordered flowers that never came. They took my money right away, but did nothing else with the order.

9 years ago

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Mike Cole Hinsdale, IL

Bought flowers for mom’s birthday. Delivered to wrong address. No refund, no flowers.

8 years ago

Reply from TheBouqs.com

Hi Mike,

We are so sorry that your Mother's Birthday Bouq did not arrive when and as expected. We realize that we missed this special occasion but we would still like an opportunity to make it up to you and your Mother. Someone from our team will be contacting you in a private message shortly to make it right.

Thanks,

Edith

Sep. 19th, 2018

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Steve Epstein Laguna Beach, CA

Flowers were delivered one step before dead on arrival the night of Mother's Day. Shameful.

9 years ago

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Lensi Vasquez Austin, TX

Really bad looking flowers almost dying! not like they look in the website! Really disappointed...

10 years ago

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David

The quality is garbage. I tried the service a number of times and it never worked out.

10 years ago

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Michael Leslie Flint, MI

Good quality flowers that last for weeks

4 years ago

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Drew N Los Altos, CA

Flowers were all dead upon arrival. Worst flower delivery service ever!

7 years ago

Reply from TheBouqs.com

Hi Drew,

We are so sorry that the quality of our flower did not reach your expectations. This is not the type of service we want to portray and we want to make this right. We would be happy to look into this right away. Please email us at so we can further investigate this. We hope to hear from you soon!

Sincerely,

BELLE @The Bouqs Co.

May. 9th, 2019