Name: TheBouqs.com
Rating: 2.9

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Marci Everett, WA

I’ve used them three times now and the recipients have all thoroughly enjoyed their flowers! I love the varying seasonal selections and the price.

8 years ago

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Ruben Roman Norwalk, CT

DO NOT ORDER FROM BOUQS.COM. I ordered Valentines day flowers from them, 4 days PRIOR to Valentines day I tried to get the delivery address changed and couldn't. Pretty minor offense until you hear the rest. I was told they couldn't change the address because they we're already packed, hard to believe until I got the actual flowers. Half of them were dead on arrival. Some of them even had these mesh repair nets on them. Worst customer service reps, HORRIFIC product. It's like they're robbing grave sites and re-selling to the consumer. Photos available if you think I'm exaggerating.

8 years ago

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Brenda O

Saw a great deal on Groupon for TheBouqs and decided to try them. Purchased 2 Groupons to use for 2 family members. Had no problem using the first Groupon, but trying to use the 2nd one was ridiculous. Apparently this company only allows a person to use 1 Groupon per person ever, so even though I was able to purchase 2, I can only use 1. I called to complain and they said it is written in small print. Yea right. The only way I can use the Groupon is to use it from some other account. Ridiculous, and do not recommend this company at all.

8 years ago

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Joanna Harrison, NJ

I signed up for subscription flowers. First month they sent me two dozen Costco flowers...this is not an artisan bouquet, it's a gaudy neon cheap mess. And they charged me $44 for it. Thanks, next time I want neon flowers, I'll go to Costco and pay half. With their marketing and website, I'm completely surprised that this is what they're selling. What a terrible first impression. I cancelled my subscription immediately.

8 years ago

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Jesse Schachter Little Elm, TX

The last two times in a row I ordered a large bouquet of flowers from this place as a gift for my wife and both times the flowers were damaged and dying. Last week for Valentine's day half the flowers were dying on arrival. The Fedex tracking number 406097687835 says that it took 5 days to deliver! You can't put flowers in a box for 5 days with no water and expect them to arrive in good condition! The flowers at Walmart looked better. Will never order from them again

8 years ago

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Sue Leonardo, NJ

Got bouqet for Valentine's Day. They were squished so tight in paper, they were flat. Roses have desd pedal on them. Sent pics 2 days in a row to show them they got worse. They are telling us to wait 2 weeks for them to reach potential, the card says after 2 days you'll see difference from shipping. Today, they are all brown. They want us to open acct, so they can credit for a future purchase...really? Horrible customer service. Trying everyway to NOT give a refund. Will never use again or reccomend to anyone.

8 years ago

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BA Scottsdale, AZ

Worst company ever. No way they can stay in business unless this is just a cash grab. Spent over $80, received wrong order, and nothing but the same form email from fake employees. Sent the photo and explanation, and kept received the same form email letters. Gotta be an overseas company. I've ALWAYS used Proflowers in the past, for over 15 years, and thought maybe to try these guys out. Proflowers made one mistake in that time period, and they rectified it by sending a double order the next day, and another future credit. Stay away from bouqs. A total joke.

8 years ago

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Bill Thacker Sweetwater, TN

I just received the roses I ordered. To start, they do not appear to be very fresh. The stems were dry (Not even wrapped in a moist paper towel. The so called vase that I paid twelve dollars for was a plastic cup. I will NEVER do business with them again. Buyer beware !!!! If I could give them no stars, I would. This is the next day and the roses are fully open, which means they were old when we got them. If we are lucky, they may last a couple more days. Roses from a food store last longer than these. DO NOT BUY FROM THIS COMPANY !!!!

8 years ago

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caroline park Fort Lee, NJ

If you can rate a company with a 0, that would be suffice for Bouqs. Husband ordered my a deluxe Valentine's arrangement for 75$ and they came wilting. Most of flowers were severely dehydrated and the arrangement was very misleading; completely different from the pictures on their website. The arrangement only had 8 roses and when we sent in a request to evaluate the situation, NO ONE RESPONDED. Just goes to show how they are setting themselves apart from everyone else.

8 years ago

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Kasey Yakima, WA

My husband sent me flowers today, Valentine's Day, and they are the saddest bouquet I've ever seen. Not only are the flowers wilted, browning, and in general ugly, but it's not even the bouquet my husband ordered! The bouquet that arrived had completely different flowers from the one he ordered! Not sure that we'll contact customer service, but I doubt we'll order from this company again. I didn't know that bouquets had the potential to be so depressing, but this one certainly is.

8 years ago

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TR Woo Hilton Head Island, SC

Order from the firm based on advertising on my regular radio news station. Order early Valentine's Day for mom and mother-in-law, both in California. Poor delivery on one order; it tossed over the gate in high winds, the driver never pressed the button to open the gate. Both orders were far subpar to orders from other local and national florists. I will not attempt to contact customer service due to comments from others. I have learned a $210 lesson that these folks are to be avoided. Less advertising and better product delivery and quantity might be a better business model.

8 years ago

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Ian Cobb Minneapolis, MN

HORRIBLE!! I ordered a bouquet of flowers to be delivered on Valentine's Day 2018 and on the morning of, I get online to track my order to find out it's been cancelled. No one emailed me, called me or anything and I was finally told over the phone that after they had charged my card, no flowers would be available for delivery that day or the next. On top of these frustrations, I had to spend 30 minutes on the phone with customer service JUST to get a refund. Save yourself the money and hassle of ordering these over priced bouquets just to receive a headache and a pissed off partner.

8 years ago

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Ana Laurel, MD

The first time I got flowers from Bouqs they were bad. The roses never bloomed. They were already kind of brownish in some areas. Not good. Now a second time I got a Fandango "free" Bouqs with a $15 shipping fee. So I was like okay, let me gift myself with some flowers. Well, the flowers are smashed, brownish and unenthusiastic looking. Yes, unenthusiastic looking. I do not recommend this company. For $15 I could have bought better flowers at WalMart. Very disappointed.

8 years ago

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Donna Warren Los Angeles, CA

They show a beautiful picture on their web site. What they actually deliver is nothing like what they advertise. The flowers are wilted, droopy an in bud form. The vase is a plastic cup. Their response to complaints about quality is that the flowers can be forced to bloom in a couple of days by putting them in a nutrient solution. When you are giving a gift of flowers, you don't want to give something that looks dead with instructions on how to possibly revive them.

9 years ago

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Coe Austin, TX

They're flowers are a little more pricey, but I've liked their flowers (only reason they get a 1 instead of 0). I've had a number of orders cancelled for no reason. Since flowers are normally sent for a special occasion, you would think they would try and handle the situation with a backup. No. Just a notification of orders being cancelled with no explanation. Terrible customer service and completely unreliable.

9 years ago

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Jeremy Caudill Cincinnati, OH

I ordered flowers at 8:56 one morning, realized the name was misspelled on the order, emailed customer service at 9:17...almost immediately after about the error, and asked that the shipping label be changed. The flowers were not yet shipped, and in the "prepping" stage. I was told the order was unable to be changed or cancelled. Will never use their service again.

9 years ago

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Oliviai C. Guerra

I received a bouquet of flowers from your company on June 12, 2017 from my daughter in law,. I was gone at the time and the flowers (which were not in a vase) were left on my front door for I don't know how long. While there was not a great selection of flowers, the tiny baby roses were wilted by the time I came home! The rest of flowers were not fresh and wilted a couple of days later.

9 years ago

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Harmony Properties Harmony

I ordered what looked to be a beautiful expensive orchid from this site and it showed up broken and without most of the flowers on it. 4 emails back and forth asking for a refund from Bouqs garnered nothing more than asking for more pictures. I did send pictures with the initial email and they still refuse to refund me OR offer a replacement. With the number of online florists out there you would think they would do a better job at keeping their customers happy. Never again.

9 years ago

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Jen

I ordered 4 bouqs to be delivered for Mother's Day. 3 were ok, 1 was not what I ordered and came with no moisture in it and the leaves were all brown and the flower petals were falling off. I emailed customer service and did not receive a response. I waited 3 days and contacted them on Twitter. Finally received a response and they wanted to give me store credit. I asked for a refund of this delivery and they complied. The concept is good but I will not be using them again.

9 years ago

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rosie Tangorra Nutley, NJ

My children in Michigan sent me flowers from Bouqus for Mothers Day. I felt so bad when I had to tell them how awful the flowers were. But I did not want them to waste their money! The flowers were all brown, leaves all wilted and were in terrible shape. They did give them a credit but still, they felt so bad. I would say do not use them...don't know how they have stayed in business.

9 years ago

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Jimmy Pang Newton, NJ

Absolutely terrible. My flowers were supposed to arrive on 05/05/17 and never did. I was told it was fedex's fault when in reality it was not brought to be delivered until 05/03/17. 2 Days to get from Ecuador to NJ??? Needless to say I still have not received my flowers and i don't think i ever will be since after complaining they package has been frozen "in transit". What a coincident that the day i complained it gets stuck "in transit"(for 5 days now). TERRIBLE CUSTOMER SERVICE BLAMING EVERYTHING ON THE SHPPING.

9 years ago

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Parker

They promised delivery on Friday from10:30-2:00. At 3:25 I received an email that the flowers would not be delivered and they would put a credit on my account. I am very embarrassed that her birthday will go unnoticed and certainly will never use this company again. I don't want a credit on my account with them,I want an American Express credit.

9 years ago

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Paul Dean Las Vegas, NV

This company is very poor at problem resolution I had signed up for a year subscription, I entered my desired flower selection there website would change the selection, or not send at all. after 2 email conversations with company I was assured the problem was fixed. It was not and according to there latest email it is still unresolved. the 3 arrangements I did receive were nice but not worth the additional time spent to get them, easier to call local florist and have them delivered.

9 years ago

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Gigi G Boston, MA

Husband bought me some supposedly VERY BRIGHT and colorfully rich PINK roses (he showed me the photo) BUT I received a bouquet of pale white roses that dyed pink on the edges. They probably ran out of pink roses and it's their lame attempt to make it look like one. PLUS flowers are already past the newly bloomed stage and some leaves and a bit of petals are already wilted.

9 years ago

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Smaltz Waffle

The Bouqs will ruin any special occasion you need flowers for. Valentines Day? Anniversary? Graduation? NEVER TRUST The Bouqs. Really, that's their business model. In fact, they send flowers that are surplus and outsourced, add a 400% markup and then sit back and collect the transaction fees! They don't offer refunds - only store credit. My advice? Use your American Express card so that you can easily dispute the charge because store credit is as useless The Bouqs!

9 years ago

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Lingbo Jiang Brooklyn, NY

My boyfriend sent me flowers from TheBouqs.com on Valentine's Day. When I opened it, I only found out those are a bunch of broken petals, unfresh flowers...POOR QUALITY! It was so disappointing and embarrassing, as it was a big day for couples, and TheBouqs totally ruined our mood to celebrate valentines day together. Never ever recommend their business to anyone.

9 years ago

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Jen P. Pawling, NY

My boyfriend ordered flowers for me for Valentine's Day and was told they would be delivered on 2/14. They shipped the flowers from Maryland to NYC the morning of so, as you would imagine, they didn't show up on time. When I opened up the tightly packaged flowers on 2/15, they all fell apart. Most of the roses were damaged and sad looking. One was even covered in mold. Thankfully, the company refunded my boyfriend the money but I don't believe he would ever order from here again.

9 years ago

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kayla C Aurora, CO

Ordered flowers for my mother-in-law's birthday. She sent us pictures of what she got - a bouquet of dead flowers. I assumed that if I didn't pay an additional $11 min for a vase, they would still come in some sort of water supply. Nope! Had I known they were going to be that cheap, and look NOTHING like the picture of the bouquet displayed that I chose, I would not have wasted my time. I received a large discount from a promotional offer - still not worth it.

9 years ago

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Cynthia Houston, TX

My first experience with this company was horrible. Today is Valentines Day, I had a dozen red roses delivered to me and my flowers were all closed welted and shriveled. I had them delivered to my office and it was embarrassing. My husband tried to call a customer service rep and was not able to get through as the recorded stated they were not taking phone calls at the moment only emails.

9 years ago

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KEVIN G WILLIAMS Toms River, NJ

Ordered 5 days prior to Valentine's Day...got confirmation from FEDEX they were on their way...3:15 pm...the excuse came from Bouq's..."flowers won't arrive til the 15th! Here's a $20 voucher for your next order!" There wont be a NEXT TIME! They are horrible...NEVER AGAIN! And no number to call..Thnaks for ruining my Wife's Valentine's Day Bouqs.com!! You S*CK!!

9 years ago

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Todd Thomas Brecksville, OH

So, I thought I'd try a new company (to help them get off the ground). WHAT A MISTAKE! Placed a Valentine's Day order on 2/6 for 2/14 delivery. Didn't show up for my wife until 2/15. WILL NEVER PLACE ANOTHER ORDER FROM THEM. I will always go through 1-800-FLOWERS from now on. I feel like an idiot. I should have known better when I didn't see a phone number to call.

9 years ago

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Jonathan Waddell Enid, OK

The order was a dozen pink and white lilies. 10 buds and two red lilies arrived. Customer service suggested I wait a few days. That was probably the most obvious advice I've ever received! Of course they will open eventually. The point was i expect at least half to be open upon arrival. I won't ever use their services again.

9 years ago

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Tracy Thompson Seminole, FL

I received flowers from my sister for my birthday.The flowers showed up wilted and with brown edges. I trimmed the stems, put them in water they did liven up a little but nothing could fix the smashed and brown flowers. Probably the worst flowers I have ever received. Contacted the company after they made me send them pictures they said they would rectify the problem. never heard from them again. i would strongly advise to never order flowers from this company

9 years ago

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Barbara Corcoran

Forgot to include the message card Friend had no idea who they were from Embarrassing! I even remember the EXACT message I entered online Company offered only to send late message card days later That's it? Bad first impression Won't use ever again

9 years ago

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emilia martinez Pomona, CA

DONT order these flowers. The first delivery was BEAUTIFUL. The remaining deliveries were ugly, deadlike, very uhardy flowers. Although I contacted BOUQS to report the awful condition of my flowers they did try and assist by sending replacements. These too were TERRIBLE. My son gave this to me for a Christmas gift...................such a waste of good money. Never again.

9 years ago

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Michaela DeJesus

Well I put the order in a couple of months so they would have it and my mother would get them on the day I selected but it never came on the date I chose but they came a few days before. Unfortunately, even though I told them no earlier than the October 15th because my mother was away. Well it resulted that the flowers had died so now they ever sent a confirmation of the purchase so I will never ever buy from the bouqs ever again!

10 years ago

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Ms. Spinner Solon, OH

I just received the Sunshine Twins Bouq of lilies. Half of the lilies are dead and off the stems. The leaves are all bent up. The alive lilies are tiny and bent. I have seen nicer lilies at the supermarket/ gas station for $8. I feel badly for the purchaser who sent them to me. I tried to contact the company but could not find a phone number. I CAN ASSURE YOU ANY GOOD REVIEWS ARE FAKE. What was delivered to me would be considered garbage by any legitimate florist. Also, the fact that they were left on my driveway in the heat for 3 hours( even though I was home) did not help.

10 years ago

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J Rowan Cumberland Center, ME

Ordered flowers to be delivered for my sister. The flowers arrived damaged and 3 stems out of 8 were bent at a ninety degree angle. They had to be thrown out. Wrote Bouqs customer service on 8/23 to complain. Said that they would reply in 24-48 hours. They Never did. The flowers that arrived intact were very scrawny. Will never use them again. Overpriced, poor quality and lousy customer service. Buyer Beware.

10 years ago

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KRISTINA PRESERN Wheaton, IL

I sent my mom a $60 bouquet and it looked like cheap grocery store flowers. I was so embarrassed. When I contacted Bouqs customer service, I was told there was nothing they could do because I didn't order their "farm to table" flowers and they really can't guarantee what the local florist would put together. Apparently, the "farm to table flowers" take a few weeks to arrive - if you want something sooner, you are getting a local florist who can pretty much do whatever they want. I will NEVER order from them again.

10 years ago

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Jenna Smeryage Fort Lauderdale, FL

What a horrible company! I ordered two bouquets for Mother's Day, and they both arrived dead as doorstops. The flowers were so ugly and mostly white even though I ordered pink. They were not as pictured at all. I emailed the company and they told me that was how they were supposed to look and they'd open up in a few days. A few days came and went. Mother's Day came and went and all I had to give my mother and mother in law were some ugly dead flowers. I uploaded pictures to show them, and they blocked me from facebook. I had to go through Paypal to get my money back. NEVER USE THEM!

10 years ago

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D.M.Murray Yarmouth Port, MA

Having received 2 bunches of red tulips (in the same box) as a Mother's Day gift , I was totally disappointed with the product. The flowers never opened, died after one day, looked frostbitten, and half had stems that were broken, possibly from the elastics which bound the bouquets together. Very shoddy product. Do not recommend anyone order from them!

10 years ago

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Jen Lynn New York, NY

TERRIBLE CUSTOMER SERVICE. I purchased a Gilt promo deal. I went to order flowers after it expired, expecting at least face value of what I paid, at the very least part of what I paid because they were paid in full. I honestly thought that was illegal under consumer protection law. They did not care. This is a crap way to run a business, especially a newishone.

10 years ago

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Marie

I order beautiful flowers and did not get what I order and the flowers were dropping over like bending .. I rather leave no stares .. Ian asking g for a refund and you can’t call either just email with this company !! Never using them again

4 years ago

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Majid Yazdani Southborough, MA

Bouqs used to be my go to for fresh flowers but I will never buy from them again. Since January, 2 of my orders were replaced with cheap substitutes & another delivered over a week late. Additionally, 2 orders arrived looking like they were plucked out of the grocery florist bargain bin. They have totally lost their way. Sad.

5 years ago

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Jennifer Rivera Pawtucket, RI

I've ordered flowers online before and so i tried this place because of a coupon code from tmobile. Well, i was very disappointed. Not at all what was pictured. Not even close. I could've gotten better flowers at Aldi's or Big Y for cheaper. The vase was pretty though. Never again.

6 years ago

Reply from TheBouqs.com

Hi Jennifer,

We sincerely apologize for the experiences you've had with our service. We are sorry that your flowers did not arrive as expected and appreciate you sharing this with us. We're glad that you appreciate the vase. However, this is not the quality of service we pride ourselves on. If you haven't reached out to our support team already, please email and someone from our support will be glad to help. Thank you for your feedback and we look forward to assisting you soon!

Sincerely,

Maggie@TheBouqsCo.

Feb. 19th, 2020

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phyllis salmon Palo Alto, CA

They sent the wrong order to my mother and did not include a vase that I paid extra for. Customer service said they would refund the price of the vase but no mention was made (or apology) for the wrong flowers. I ordered blue and white flowers; my mom received orange, yellow and red flowers - garishly ugly.

7 years ago

Reply from TheBouqs.com

Hi Phyllis,

We are so sorry that your Mother's Birthday flowers did not arrive as expected and appreciate you sharing this with us. This is definitely not the experience we wanted you or your Mother to have on this special day. Someone will be following up with an email to try and make things right.

Sincerely,

Edith

Aug. 6th, 2019

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LEUTHY Redmond, OR

This was the WORST company I've EVER ordered flowers from. Delivery was not met, delays upon delays...excuses upon excuses and NO customer service follow up at all. Bouquet was finally delivered with dead, wilted, droopy flowers. I was VERY disappointed.

7 years ago

Reply from TheBouqs.com

Hi Leuthy,

We are so sorry that you were not satisfied with the quality of your flowers and for the delivery delays. We completely understand your frustrations as this is not the standard of quality and service we pride ourselves with. We can not apologize enough and we want to make things right, please email us at so we can find a solution for you.

Sincerely,
Cherry @ The Bouqs Co.

May. 16th, 2019

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Luis Tucson, AZ

The flowers I ordered were not what I ordered I ordered bright white and pink flowers my mom received old white flowers with a little pink spot on top. They were ugly and I was embarrassed I sent them. For 80 dollars I could’ve went to walmart I made my own bouquet that would have looked 10x better and would’ve been much bigger.

7 years ago

Reply from TheBouqs.com

Hi Luis,

We are so sorry to hear that you were not completely satisfied with your Bouq. This is not the experience we wanted you or your mother to have, nor does it match the quality and service we hold ourselves to. We'd love to make things right for you, please send us an email at so we can get find a resolution right away.

Sincerely,
Dan @ The Bouqs

May. 9th, 2019

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ccripoff Salt Lake City, UT

Ordered flowers for Valentines for my wife @ work. what she got was dying old roses and flowers Sent pic to company and what I got was a story about outer petals turn brown and are the guarded ones.. No offer for refund @ all... Don't buy from this ripoff outfit....

7 years ago

Reply from TheBouqs.com

Hi,

We are so sorry that you were not satisfied with the quality of your flowers. This is not what we wanted you or your wife to experience, nor does it match the standard of beautiful, farm fresh flowers on which we pride ourselves. Please send us an email at as we want to make things right.

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Michael Autry Loganville, GA

My wife and I actually got into a fight on Valentines Day because the flowers were dying. “How much did you spend on these dead flowers!” Thanks Bouqs, you screwed me... BTW, the answer is, I spent over $90 dollars (with 20% off coupon) on 3 dozen red roses to show my wife that I appreciated her on Valentines Day.

7 years ago

Reply from TheBouqs.com

Hi Michael,

We are so sorry about the Bouqs you have received. This is not what we want you or your wife to experience on Valentine's Day. We appreciate your feedback and we'd like to make things right. Seeing that the we already issued you a promotional credit, we would like to make it up to you by offering you a replacement Bouq. Our team will be contacting you via email shortly. We hope to exceed your expectations.

Sincerely,

BELLE @The Bouqs Co.

May. 9th, 2019