Name: TheBouqs.com
Rating: 2.9

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S. Charles

The Bouqs Company has a wonderful selection of beautiful arrangements. I have placed several orders, and they have all been amazing. In the past, I've placed orders with other companies, and I've been disappointed on more than one occasion. I hope that The Bouqs continues to focus on high quality and unique bouquets.

9 years ago

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Francisco Porras Chicago, IL

No complaints at all with Bouqs. The flowers come in as advertised and most in bulb form which means they last longer and you get to see them bloom. Have ordered twice from their site and deliveries have shown up on time and in good shape. I have not tried their subscription service or have had the need to contact customer support so I can not comment on those two aspects of the company. Overall, the company has delivered the flowers on time and in good shape!

9 years ago

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Sherry Pietila Sussex, WI

I ordered flowers for my daughter's birthday. I received 15% off my first order and receiving free shipping. The flowers arrived and my daughter sent a picture. They were drop dead GORGEOUS! The best flowers I have ever ordered. I will definitely tell all my friends & family.

9 years ago

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Kierra Wray Houston, TX

I just received the Anna Wintour - Vogue Bouquet and I'm in LOVE! The packaging is beautiful and they were easy to remove. I just cut the stems and put the in a vase and let me tell you: these are some of the healthiest flowers I've ever seen! Absolutely beautiful.

9 years ago

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Duncan Clark Pittsburgh, PA

I got the Paris - Deluxe roses (large long stem pink) from Equador ordered a couple of weeks in advance for a random Friday in March. Flowers came scheduled Friday morning. Communication was excellent by email. 20 roses ordered, 24 received. The freshest, largest and most beautiful roses I have ever seen. My wife loved them. A+!

9 years ago

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Steve Rondeau Centreville, VA

Sent to my girlfriend in another state the medium size. In her words "There are so many flowers, I have to use two vases!! Then "I'll buy another vase so they don't get squished" and the purple was awesome Very happy with the flowers

9 years ago

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Judith Clark

A friend in Florida sent me Amaryllis blooms. Two packages of 5 stems each well-wrapped in bubble wrap, paper, and a very sturdy box. They are beautiful! Arrived on Dec. 23 and going strong. I had only had Amaryllis bulbs until now. They are amazing. Thank you Bouqs!

9 years ago

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Sirdriz77 Fairfield, CT

I received flowers from Bouqs and the presentation and well as the quality of the flowers were very impressive. Since then, I have used Bouqs twice to send flowers to a friend out of state and I couldn't be happier with the process and the end result. The pictures she sent looked as expected. One thing I love is the ability to schedule a while in advance so I don't forget and end up paying extra for last-minute delivery.

4 years ago

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Miranda Fort Worth, TX

I have been using Bouqs since 2018 - I have LOVED them...until today. I had a problem with my order related to their processing. Therefore my order said pending, but it has really been cancelled. I was not notified at all that there was even an issue. Upon talking to customer service, they said there was nothing I could do and would have to pay through Google Pay (or something similar). Even though this issue was out of my control, customer service was not accommodating. I was very disappointed, as my mom did not receive her flowers. I will unfortunately be using a different flower delivery service in the future.

5 years ago

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Lenor Johnson Bloomingdale, NJ

The pricy flowers that I sent as a gift arrived and looked nothing like the flowers I ordered. The bouquet looked like one that I could purchase for less then $10 at my local grocery. I contacted the company and sent photos. I received a $15. refund, while a nice gesture it didn’t begin to make up for the embarrassment of sending my friend such a “ cheesy” bouquet.

6 years ago

Reply from TheBouqs.com

Hi Lenor,

Thank you for the review and we deeply apologize that your friend's flowers didn't meet the quality you expected. We're usually known for providing beautiful farm fresh flowers at a decent price and we regret that we didn't live up to those expectations. We always aim to deliver a great experience and we are gutted when we miss the mark. I hope you can give me a chance to make this right and will be following up in a private message.

Best,
Aubrey@TheBouqsCo.

May. 5th, 2020

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Michael Melendez Pembroke, NH

This was the first time I used the Bouqs' services. It was for a gift for my expecting partner. I wanted to surprise her with the complete gift (Flowers and Vase). Instead, I only received the flowers. I reached out to the company, and did receive a very prompt answer. However, there was no attempt to make the issue right. I was told my money would be refunded, and was assured this is not normal practice. As a consumer, I really don't care how the company normally operates. I don't pay for normal operations. I pay for the items I requested. There was no attempt to make it right. This is my first and only impression of the company's service, and there was no offer to compensate for the company's mistake. Now I, the consumer, pays for the error. Not in the terms of funds, as I was informed my refund is coming, but I didn't receive what I asked for. I ordered my items as my intention was to give all the items. Not receiving the items took away from that intention. The company offering to give a refund as my compensation is not even doing the minimum to make up for it. The company legally has to refund my payment for the vase I didn't receive, otherwise it would be considered stealing. Granted, I was only missing a vase. I easily was able to acquire one locally, but doesn't that defeat the purpose of the service? The flowers were very pretty, however, they were well over priced. I could have went to any flower shop or other online service and purchased, in my opinion, a better selection of flowers for the price paid. I believed the convenience fee was adding to the price. When I didn't receive my item and was greatly inconvenienced, it defeated any justification of over pricing. The company even stated "We look forward to exceeding your expectations in the future". That is a bit presumptuous. I can guarantee I will never use this over priced service that is unwilling to compensate for their mistake

6 years ago

Reply from TheBouqs.com

Hi Michael,

We are so sorry to hear about this experience and how things were handled. This is certainly not the level of service we pride ourselves on. Please know that we are here to help with any issues. We'd be happy to revisit this case with you and make it right. Please reach out to us at and someone from our team will be glad to help. Thank you for your feedback and we look forward to assisting you soon.

Sincerely,
Gwen @TheBouqsCo.

Feb. 19th, 2020

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Michael Montgomery, AL

I ordered 36 pink tulips. The flowers arrived for my wife and they were very nice. When I made the order, I first intended to purchase 18 but the upgrade to 36 was a reasonable price so I splurged for 36. When the flowers arrived I was shorted 5 flowers. I counted them various times and I only received 31. Various other comments had the same problem.

6 years ago

Reply from TheBouqs.com

Hi Michael,

We are so sorry you were disappointed with your the fulfillment of your Bouq. We take missing stems seriously, and we would like to improve your experience. Please reach out to us at and someone from our team will be happy to help make this right. Thank you for sharing your feedback with us!

Sincerely,

Edith

Nov. 22nd, 2019

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Kim Lavigne Gorham, ME

I have a 6 month subscription. Each month I’m sent a photo of the bouquet 💐 to be delivered. I’m disappointed because the flowers I receive are fewer than the photo. I got 7 roses . The photo shows 12. When I complained they told me what I ordered was 12 stems, but they’re apparently counting fillers, like eucalyptus as a stem. It’s misleading to send an email with that photo and send less flowers, obviously customers think that’s what they’re getting.

6 years ago

Reply from TheBouqs.com

Hi Kim,

We are so sorry to hear about this frustrating experience. The photo sent in the confirmation email is a default photo. We have realized how this does not contribute to great experience and are actively working on fixing this. Again, our apologies about the disappointment, but we hope this helps. Please reach out to if you have any questions or concerns and someone from our team will be glad to help.

Sincerely,

Edith

Nov. 21st, 2019

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Bella Virginia Beach, VA

So disappointing. They treat their customer awful. My Fiance order me flowers for my birthday. But he wanted the mason jar vase that come with so he clicked it. Everything was good . Till he got the invoice the vase was missing. Less then a day he let them know he wanted the vase with the order. They basically so rude . What do expect us do. We already ship the flowers. If let us know sooner , we could something. Wow. This so rude . So I contact them letting them know the vase should be in order. But they didn't care. To think we going use them for my wedding flowers not anymore. Rude, unprofessional. They should send out another batch of flowers with silmiar style or price range with vase. That's what other companies have done.

7 years ago

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Toiy Independence, MO

Every time I ordered from the Bouqs the flowers always fresh , beautiful and on time. The Bouqs never disappointed. Every time I wanted to order the flowers the Bouqs is and only my choice. There is never be second choice

7 years ago

Reply from TheBouqs.com

Hi Toiy,

Thank you so much for this wonderful review. We are so glad to hear you've been enjoying the full Bouqs experience! Thank you for sharing this with us.

Sincerely,

Edith @The Bouqs Co.

Apr. 8th, 2019

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Raymond Palm Springs, CA

Excellent customer service! Emailed inquiries always answered within the hour and that is what keeps me a customer! Flowers usually last for at least three weeks, which speaks to their quality!

7 years ago

Reply from TheBouqs.com

Hi Raymond,

Thanks so much for the positive feedback! We are so glad to hear that you are enjoying the full Bouq experience.

Sincerely,

Ava @The Bouqs Co.

Jan. 14th, 2019

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Joyce Evers Tucson, AZ

I ordered flowers for my brother and family in Illinois. They loved the the flowers and sent me pictures - wow - gorgeous. I ordered flowers for myself in Arizona. They were truly beautiful.

7 years ago

Reply from TheBouqs.com

Hi Joyce,

Yay! So glad to hear they loved the flowers. Thanks for sharing the #Bouqlove!

Sincerely,
Cherry @ The Bouqs Co.

May. 10th, 2019

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Sondra Poughkeepsie, NY

I ordered a small bouquet for someone as a thank you. I chose a small bunch of tropical flowers and the website informed me that a florist in Ecuador had grown them and harvested responsibly to avoid hurting protected species. Sounds great. Unfortunately the bouquet arrived half brown and dried up. Not worth what I spent at all. When I emailed customer service with photos they asked me for more photos and didn't offer any compensation for the pathetic product. Furthermore, I've been bombarded with promotional emails since placing my order and I can't unsubscribe because their site is faulty and doesn't allow me to select the option indicating that I don't want any email from them! I will be avoiding this company going forward and I guess I'll have to block their emails the old fashioned way.

7 years ago

Reply from TheBouqs.com

Hi Sondra,

We are so sorry that the thank you Bouq you sent did not arrive as expected and for the way it was handled. This is not the level of service that we hold ourselves to and we'll be following up with an email to try and make things right. Also, our apologies for all the promotional emails. We have already taken steps to take care of that for you.

Sincerely,

Edith @The Bouqs Co.

Dec. 7th, 2018

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Kristen New York, NY

Updating negative previous rating because I was able to speak to a manager and they refunded me the money I spent for getting an arrangement I did not approve of. They stood behind their product to ensure customer happiness just as a good company should do. This act encourages me to try them again .

8 years ago

Reply from TheBouqs.com

Hi Kristen,

We are so glad to hear that we were able to make it right for you! We hope to continue to make you smile with future Bouqs.

Sincerely,

Ava @The Bouqs Co.

Jan. 14th, 2019

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Heather Schmit Eugene, OR

I'm very disappointed in this company. I ordered for the wrong date and it was a nightmare to cancel the order. In fact, I was not allowed to cancel the order even though I had just ordered the evening before. Orders have to be canceled with more than 7 days in advance of the shipment date, even if you order it and turn around and try to cancel it. A customer service rep said the flowers are put together in South America and were already being prepared to ship, so I could not cancel or change the order date. And! If they give you a gift card for compensation, you can't use it on a subscription, and its a pain in butt to try to even use the gift card! Also, the bouquet that is $32 is tiny! So not worth the money. I'm using Proflowers from now on.

8 years ago

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Monika Doliwa

The ordering process was very easy, flowers arrived on time and the receiver said they were fresh and very beautiful. She loved the idea that she will be able to take the succulents that are in the bouquet and plant them.

8 years ago

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Jody Treat Philomath, OR

“Very fresh and beautiful arrangements” were the comments from people I sent flowers to. Easy to work with and quick replies from customer service if you need help or changes.

8 years ago

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CJ Meldrum Greenville, IN

I am very impressed with Bouqs! My Mother’s Day flowers were not delivered on time. Bouqs gave me a complete refund but still delivered the flowers. I will use them for all future flower orders for this reason alone!

8 years ago

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Kim Kukawski Kenosha, WI

The pictures they show on their website is completely accurate. The bouquets are as beautiful as you see in the picture if not better. I would recommend TheBouqs.com to everyone.

8 years ago

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JOSEPH CIESLUKOWSKI

Great experience with my orders. Moms raved about the flowers, delivery execution was flawless, pricing was fair and upfront. I used to use the Other Guys, but not anymore. I am a very happy customer!

8 years ago

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Germaine Calliste Wyandanch, NY

I’ve had nothing but great service and excellent floral arrangement since becoming a Bouqs customer. I’ve also recommended the company to family and friends and it’s my absolute go-to for ALL floral arrangements.

8 years ago

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Elyse Cupertino, CA

Flowers arrived so perfectly wrapped and protected to my mother. So overly happy with the quality of roses as well. They’re both gorgeous and smell exquisite. Thank you! Already been telling my friends about my experience.

8 years ago

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Eileen Breckenridge, CO

I have sent many Bouqs and they always arrive on time and looking beautiful. I had one hiccup with a discount code and customer service responded to my email in minutes! Download the app and easy orders at your fingertips!

8 years ago

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Nicole Giannella Rehoboth Beach, DE

Always great, always fresh and always beautiful!!! Have been using them for about three years to send flowers to my mom for Mother's Day and her birthday, she always LOVES them!!

8 years ago

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Donald Imbler Gardnerville, NV

Purchased several flower arrangements for mother’s day. The one sent to MY mother arrived on time, but most “buds” were already opened and not looking good. I reported my mother’s (and my) dissatisfaction, and I was asked to send a pic. I did, expressing my concerns, and compared my pic with the one online at Bouqs. To date - one week later - all I have received were canned responses about care of flowers, etc. My mom called to thank me and berate me for spending money for flowers that only lasted a few days. The Bouqs website claims they will last for weeks! When Mom is not happy, no one is happy ;) Don’t waste your money.

8 years ago

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Dawn Roesslein Henderson, NV

This is the best company to order flowers from! Orders arrive when stated-they notify you thru the whole process.The flowers are absolutely BEAUTIFUL! Price is pretty awesome too! Ive told everyone I know.

8 years ago

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JMacEwen Los Altos, CA

Consistently fresh, gorgeous flowers which are easily ordered and tracked through their delivery. Also, once you've sent flowers to an address, the address is held on file which is enormously helpful!

8 years ago

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Erin Kelley

I have had nothing but great experiences with Bouqs! Absolutely love the sustainable farming and how beautiful the flowers are when they arrive. I have used this service several times!

8 years ago

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Genny Davis Columbus, OH

The flowers arrived in perfect condition and were exactly as pictured. I would highly recommend Bouqs to anyone that have had a bad experience with other flower companies. You won’t be disappointed

8 years ago

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Holly Simmel Marietta, GA

Bouqs had an excellent selection of flowers, the delivery was on time and my Mom was delighted with her gift. The flowers were beautiful and high-quality. Bouqs will be my go-to from now on!

8 years ago

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May Selby Aspen, CO

We sent a beautiful bouquet to our mother. When it wasn’t delivered as planned we let Bouqs know and they thoughtfully handled the arrangement perfectly. New flowers were delivered and made her day.

8 years ago

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Kristine Barrows Noblesville, IN

The flowers were beautiful and exactly as described! They shipped overnight the day they were cut and arrived just before the petals opened. My mom loved them... and still is 5 days later.

8 years ago

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ANGELICA Sacco Pottstown, PA

I’m never disappointed. Flowers are as described and always arrive on time. The Bouqs reputation precedes them. Everyone I have sent flowers is excited to receive them from Bouqs.

8 years ago

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Caroline Asebrook South Charleston, OH

I had subscribed to another flower box and the flowers were very hit or miss. These are much fresher and I’ve had enough for two vases. Gorgeous choices of colors. I LOVED the apricot roses!!

8 years ago

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Mary Alice Karch Boynton Beach, FL

Received another beautiful bouquet from my daughter everyone commented on it and we’re surprised how long it lasted. Very pleased with this company.

8 years ago Edited September 14, 2021

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Deborah Arlington, VA

I heard about Bouqs on the radio and was excited to try the company. A friend had a major accomplishment for which flowers would be ideal recognition. My first surprise was finding that the selection diminished based on delivery date. The next surprise was receiving emails saying the delivery was going to be late. Then, after not hearing anything from my friend about the delivery, I had the embarrassing situation of asking if they arrived (even though I'd received an email confirming delivery). The last surprise was an offer for a credit of another $$ order. It wasn't until I mentioned a review that the order amount was reviewed. I'm sure the agents in Customer Service are instructed to provide comps instead of refunds but was sorely disappointed with the process. And the flowers were never received, at least not for the person I intended.

8 years ago

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Amelia Denver, CO

My boyfriend ordered from The Bouqs for Valentine’s Day. They arrived on time, beautifully packaged, and fresh. They are the most stunningly roses I have ever seen in my entire life, we are both insanely impressed.

8 years ago

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Walt M. Lincoln, NE

Ordered a bouquet of flowers for delivery a week in advance. The order was the highest upgrade (which included a larger arrangement and a deluxe vase) $86 roughly after a 15% welcome voucher. The flowers ship via fedex, they provide a tracking number when shipped. My order was supposed to be relieved to my wife’s work in Nebraska on Valentine’s Day. The order shipped from San Diego to Indianapolis, IN. The flowers arrived the day after Valentine’s Day, my wife said the box was smashed up and the flowers were all dead and wilted and sent me a picture. The flowers were nothing like described, and almost all completely filler. The upgraded vase was a really cheap plastic. I was embarrassed for my wife, receiving flowers at her job the day after Valentine’s Day in such horrible condition and nothing like what I paid for. I emailed customer service and received no reply. I sent a picture of the arrangement in response to a twitter post from Bouqs page and got a reply immediately. They initially offered me store credit for the amount paid to use on a future order. I requested a refund because I do not feel comfortable ordering their service in the future. They immediately refunded my payment and offered me the store credit to use anyway due to the inconvenience. I’ll give them a star for their twitter customer service but would not order from them again.

8 years ago

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Allison Castagna Inwood, NY

All of the flowers are absolutely beautiful. I have finally found a great flower shop. It's the best. No hidden charges and the delivery is great on point. Everyone loves the flowers and they smell great too...

8 years ago

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RANDY Torrance, CA

I have used them on many occasions and have found them to be spot on both in price, promptness and beauty of color, freshness and arrangement's along with packaging. I also would like to say that the order process is very user friendly and upfront on pricing, no hidden fees or bait and switch tactics.

8 years ago

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TexasMom Des Moines, IA

The flowers arrived fresh from the field (there was even dirt in the leaves) and opened up beautifully the day after they arrived, In the past flowers from other companies have arrived past their prime and only lasted a day or two. I had my Bouqs tulips for almost 2 weeks and they were stunning.

9 years ago

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Robyn

I disagree with the selection as bad. The selection is more than adequet and more interesting than most online florist that offer bland outdated carnation filled arrangements. Love thebouqs.com!

9 years ago

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Heather Fitzgerald

Beautiful flowers that stayed fresh for a long time. Delivery was smooth and on time and the product was superb. Much better than other online florists I've ordered from. No complaints.

9 years ago

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RoseMary Toigo

I ordered flowers for my Mom for her birthday and was very happy with the Bouquet that arrived. I would not hesitate to order again. The colors were rich fall colors and quality was excellent.

10 years ago

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Scott J Las Vegas, NV

This was my first time ordering from Bouqs, and it was for my wife to celebrate the birth of our child. I scheduled the delivery well ahead of time to surprise her on the big day...but then nothing arrived. When I checked the package location, it was across the country from where we live. I spoke with customer support and shared all of our context/details, but they weren't very helpful: they'd fully discount my next order but wouldn't provide a refund for the delayed -- and likely wilted -- order of flowers. We finally received the original flower order 4 days later in a totally smashed up box. Next time, I'll use another online service and/or a local florist...I would sincerely suggest you look elsewhere, as well.

5 years ago

Reply from TheBouqs.com

Hi Scott,

Our sincere apologies for this frustrating experience. This is not the kind of service we want you and your wife to have, especially on this wonderful event - celebrating and welcoming your baby! Your experience means a lot to us and we could've hoped the flowers were delivered as scheduled and helped brighten up your family's day. Thank you for reaching us at customer service - we do see that one of our supports has refunded the order in full. We hope we can meet and even exceed your expectation in the future. Congratulations on your bundle of joy!

Sincerely,
Anna@TheBouqsCo.

Aug. 25th, 2021