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ProFlowers

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3.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 8th, 2022

ProFlowers is an online flower shop that specializes in flower arrangements, bouquets, inside plants, gift baskets, business gifting, and party crates. They offer a wide variety of options, organized by events, holidays, and special occasions. They also provide a ProGifter Club, exclusive packaging, and the Perfectly Paired collection. As well as delivering fresh flowers, ProFlowers sells birthday treats, gourmet cake pops, cakes, Shari's berries and truffles. Customers can contact the ProFlowers customer service 24/7 all year round. If customers are not satisfied, the company promises either a replacement or a refund, no questions asked. 

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The Good

  • Pricing
  • Ship Internationally
  • Every Occasion
  • Same-Day Flower Delivery
  • Coupon Code and Promo Deals

Pricing

ProFlowers offers gifts for a wide variety of price ranges, with some options starting at $20.00 and a bouquet of a dozen red roses is just $24.99. Customers can sort the order of the flowers from high-low or low-high, or by the best sellers. Because they buy super-premium quality flowers in volume, they pay less per stem and thus can pass on the savings to customers. The wide price range also applies to their gourmet options and their plants.

Ship Internationally

Proflowers can ship not just within the United States, but to over 140 countries. 

Every Occasion

ProFlowers offers bouquets and fresh flowers for every occasion:

  • Anniversary
  • Birthday
  • Congratulations
  • Funeral
  • Housewarming
  • Mother's Day 

Customers can also choose the vase in which the flowers arrive in, but customers should know that this might increase or change the price.

Same-Day Flower Delivery

ProFlowers offers same-day delivery for multiple occasions. If you're looking for roses for an anniversary or daisies for a birthday gift and need it right away, ProFlowers has several convenient delivery options.  With a network of local professional florists, all ProFlowers gifts are hand-arranged and come hand-delivered to your loved one.

Coupon Code and Promo Deals

ProFlowers offers 20% off a customer's first order. However, it should be noted that the floral arrangement or gift has to exceed $29 and it cannot be combined with any other offers or discounts. 

For customers looking to save, ProFlowers offers a promo page with coupons to their site. Each coupon states when it was added, the code required, and the expiration date. 

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The Bad

  • Complaints
  • Confusing Tabs

Complaints

ProFlowers has been known to receive some of the worst complaints of any flower delivery company. Customers have complained that the flowers they received were of lower quality than they expected, based off of images on the website. Customers also state that the flowers were much smaller than expected. This does not seem to fit the promised 7-step quality check process. However, ProFlowers does promise a refund or replacement for dissatisfied customers.

Confusing Tabs

The homepage on the ProFlowers website has ten tabs: one for the soonest holiday, birthdays, sympathy, occasion, flowers, plants, gourmet, specials, international, and same day. While this seems helpful at first when one actually clicks on each tab, it does not show all the options within that tab; it only shows the options depending on a subcategory. Also, the tabs are redundant because they have a flowers tab but also several other tabs devoted to flowers.

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The Bottom Line

This company is a more affordable option for flower delivery. ProFlowers offers same-day delivery and a coupon code for 20% off a customers first order. ProFlowers seems to compete with other floral companies, providing gift baskets, flowers, plants and fresh treats, this company has a wide variety of floral gifts for their customers. However, the website can be overwhelming as not all the floral options are shown but ProFlowers customer service is available 24/7 all year round to help their customers find the perfect gift for their loved ones. 

It should be noted that ProFlowers customers have been disappointed with the quality and freshness, and size of the floral arrangements. So use caution when ordering from this site.

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Star Rating

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2.0

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196 Reviews

Review Breakdown

5 grade

15%

4 grade

11%

3 grade

2%

2 grade

2%

1 grade

71%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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April Carson, CA

I don't send flowers often, but a friend had been in the hospital and flowers were the easiest and quickest to send... I had ProFlowers send a little orchid, since I like live plants. My friend didn't want to tell me, but the orchid arrived with the flowers broken off! I contacted ProFlowers and told them the flowers were broken. The immediately responded and asked if I wanted to send a replacement, another order of a similar amount, or get a credit and gift certificate. I opted to send the same thing and the immediately sent it off. This one arrived in good shape. So I am happy with Proflowers. I'm not sure if the flowers were small or whatever. I just know that they made good on a problem with damage during shipping.

10 years ago

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Maddie Pleasant Grove, UT

I have received and sent flowers through this service multiple times. Orders always arrived on time, and the flowers always lasted at least a week, if not more. (I would prune dead petals and care for the flowers every few days). Those I would send flowers to would always say how beautiful they are. And I like that you are notified when flowers are shipped and delivered. Also, ProFlowers is a Google Trusted Store, so you get a free "purchase protection" when you shop on ProFlowers. And there are always discounts, which makes these flowers even more affordable. The only reason I give a 9 is because sometimes the emails are too frequent, and I often have to adjust my email preferences.

12 years ago

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Alicia Holman Gilbert, AZ

I like this site because they go to almost every place in the USA, so it's very convenient. I've been a little disappointed in the flowers that have been delivered versus the flowers that are ordered online. I think they need to be a little closer to what's being ordered.

8 years ago

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Blake Wilcox Salt Lake City, UT

I use pro flowers to send flowers to my fiance all the time. They do a wonderful job! Their flowers are always fresh and they arrange them in the most beautiful ways. Their customer service is wonderful and they always do exactly what i asked them to do.

9 years ago

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Nanette Eubanks Sarasota, FL

This Mother's Day is the very first time ever I received flowers from ProFlowers and I am very happy. The flowers are beautiful and I love the vase and the sweet note card from my Son, Daughter-in-Law and Granddaughter..I am a floral deisgner from way back and I was pleasantly surprised with ProFlowers!

11 years ago

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Debora Paez Columbia, MO

ProFlowers is overall a great company to use if you are looking to surprise a special someone. I use ProFlowers at least twice a year for the past 3 years and the flowers do make it to their destination in great condition, clean and safe packaging. My only complaint would be that the photos of the bouquets often times display flowers that are nicer or bigger than what is actually delivered.

4 years ago

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Katie Kearney Vienna, VA

I have ordered flowers from ProFlowers a couple times and they have a nice variety of bouquet options and the price is reasonable. The flowers arrive looking beautiful but it seems like they don't last more than a couple days once you get them.

7 years ago

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Michigander101 Macomb, MI

I like ProFlowers and they always seem to advertise promo codes; however, I never seem to save much money or get a discount as the promo codes put their prices in the ball park of similar companies. Good products but pricey.

4 years ago

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Noureddine Lalami Brentwood, CA

Speedy delivery for the most part. However, during high events like Valentines day and Mothers day, delivery accuracy and speed tend to decline a bit. Also, delivery prices tend to be a bit high.

4 years ago

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Karen Torino Tallahassee, FL

The flowers I ordered arrived nicely and were beautiful. However, the shipping price is a bit much, especially when you’re paying almost half the flowers worth in shipping. At least they delivered a great product.

6 years ago

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take7 Sandy, UT

Any time I need flowers I shop around and I've used Pro Flowers before. Can find good deals and rushed service too when I forget and am crunched on time. The flowers themselves were pretty and as described.

6 years ago

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Pam Aarsleff Poway, CA

I received some nice flowers for mother's day and they were buds that bloomed during the week. I had a pleasant experience

11 years ago

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Jesse Rice Biloxi, MS

Had a problem when I ordered flowers for my daughter for her birthday when I called about the problem they quickly fixed it and sent new flowers with no argument.

6 years ago

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Reena Kivlehen Phoenix, AZ

My husband and I have ordered flowers through ProFlowers and generally everything arrives healthy and beautiful! It is a very convenient service!

8 years ago

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LeAnn Baytown, TX

Ordered my mom a beautiful arrangement. They showed up on Time and in perfect condition.

5 years ago

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Thomas Hullinger Pleasant Grove, UT

They are perfect for Valentines Day and Mothers Day. They look great and my wife loves them.

8 years ago

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Heather Novus Palm Bay, FL

Similar to other flower delivery sites. Pricy, but beautiful.

4 years ago

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Amanda Warrendale, PA

Pro Flowers has been great with ordering nice flowers that arrive on time at a reasonable price

6 years ago

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Jeffrey Foutz American Fork, UT

large selection of flowers. flowers delivered very quickly. A little pricey, but totally worth it.

8 years ago

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Tom Pleasant Grove, UT

Used ProFlowers for Valentines Day and wasn't disappointed.

8 years ago

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Lindsay Shakopee, MN

Flowers were as expected and I had great customer service.

4 years ago