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ProFlowers

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3.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 8th, 2022

ProFlowers is an online flower shop that specializes in flower arrangements, bouquets, inside plants, gift baskets, business gifting, and party crates. They offer a wide variety of options, organized by events, holidays, and special occasions. They also provide a ProGifter Club, exclusive packaging, and the Perfectly Paired collection. As well as delivering fresh flowers, ProFlowers sells birthday treats, gourmet cake pops, cakes, Shari's berries and truffles. Customers can contact the ProFlowers customer service 24/7 all year round. If customers are not satisfied, the company promises either a replacement or a refund, no questions asked. 

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The Good

  • Pricing
  • Ship Internationally
  • Every Occasion
  • Same-Day Flower Delivery
  • Coupon Code and Promo Deals

Pricing

ProFlowers offers gifts for a wide variety of price ranges, with some options starting at $20.00 and a bouquet of a dozen red roses is just $24.99. Customers can sort the order of the flowers from high-low or low-high, or by the best sellers. Because they buy super-premium quality flowers in volume, they pay less per stem and thus can pass on the savings to customers. The wide price range also applies to their gourmet options and their plants.

Ship Internationally

Proflowers can ship not just within the United States, but to over 140 countries. 

Every Occasion

ProFlowers offers bouquets and fresh flowers for every occasion:

  • Anniversary
  • Birthday
  • Congratulations
  • Funeral
  • Housewarming
  • Mother's Day 

Customers can also choose the vase in which the flowers arrive in, but customers should know that this might increase or change the price.

Same-Day Flower Delivery

ProFlowers offers same-day delivery for multiple occasions. If you're looking for roses for an anniversary or daisies for a birthday gift and need it right away, ProFlowers has several convenient delivery options.  With a network of local professional florists, all ProFlowers gifts are hand-arranged and come hand-delivered to your loved one.

Coupon Code and Promo Deals

ProFlowers offers 20% off a customer's first order. However, it should be noted that the floral arrangement or gift has to exceed $29 and it cannot be combined with any other offers or discounts. 

For customers looking to save, ProFlowers offers a promo page with coupons to their site. Each coupon states when it was added, the code required, and the expiration date. 

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The Bad

  • Complaints
  • Confusing Tabs

Complaints

ProFlowers has been known to receive some of the worst complaints of any flower delivery company. Customers have complained that the flowers they received were of lower quality than they expected, based off of images on the website. Customers also state that the flowers were much smaller than expected. This does not seem to fit the promised 7-step quality check process. However, ProFlowers does promise a refund or replacement for dissatisfied customers.

Confusing Tabs

The homepage on the ProFlowers website has ten tabs: one for the soonest holiday, birthdays, sympathy, occasion, flowers, plants, gourmet, specials, international, and same day. While this seems helpful at first when one actually clicks on each tab, it does not show all the options within that tab; it only shows the options depending on a subcategory. Also, the tabs are redundant because they have a flowers tab but also several other tabs devoted to flowers.

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The Bottom Line

This company is a more affordable option for flower delivery. ProFlowers offers same-day delivery and a coupon code for 20% off a customers first order. ProFlowers seems to compete with other floral companies, providing gift baskets, flowers, plants and fresh treats, this company has a wide variety of floral gifts for their customers. However, the website can be overwhelming as not all the floral options are shown but ProFlowers customer service is available 24/7 all year round to help their customers find the perfect gift for their loved ones. 

It should be noted that ProFlowers customers have been disappointed with the quality and freshness, and size of the floral arrangements. So use caution when ordering from this site.

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Star Rating

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2.0

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196 Reviews

Review Breakdown

5 grade

15%

4 grade

11%

3 grade

2%

2 grade

2%

1 grade

71%

Sentiment Criteria

Value

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Quality

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Bethany Pearl Loves Park, IL

1. They say they will choose an appropriate card for a customer's occasion...I indicated that my bouquet was for sympathy...it was a death...and they sent a BIRTHDAY CARD that said YAY! That is probably the biggest mistake you can make...death is not something to screw up when you are trusted to deliver flowers. 2. When they give customers limitations on numbers of words they can write in a card, and they even have their software set up to only allow the number of letters/spaces you can fit in the space on the card, they need to honor what the customer writes exactly how he/she writes it. In my case, I edited down my message until it fit, spacing was all correct, and then in the note that was actually delivered, several words were typed together. This looks bad and is easily avoidable. 3. As there are limitations on the numbers of words customers can write in the greeting cards, it is difficult to express everything we want to say. This is fine, customers understand limitations and adjust. BUT! They need to tell customers that there will be no indication of whom the delivery is from on the outside of the package, on the card, or anywhere else if they do not write their names in the card (in fact, if they do not order a greeting card with their delivery, I'm assuming there is no indication whatsoever who sent the flowers since there was none on ours). 4. Lack of transparency...proflowers does not tell us shipping costs and other fees before we input all of the information necessary to complete the transaction. I was surprised and disgusted to learn at the very end that my shipment was going to cost DOUBLE the price of the flowers because of shipping, care/handling, taxes because none of these were indicated early. And since I am ordering from out of state, I was assuming there would be no taxes. Transparency keeps customers, their way does not.

7 years ago

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Katy Bailey Gouverneur, NY

I got a 20% off coupon for Proflowers and went through entire process of ordering only to find out just before payment that shipping and handling for 2 items was $40. MY entire order was $57. Proflowers needs to print an estimated shipping cost before people go through entire ordering process.

10 years ago

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Eric Wilkinson Herriman, UT

I ordered some flowers for Valentines Day using a promo code from the radio. My wife was in tears. Not because she was grateful , but because she was mad at how much it cost. My flowers that were advertised at $30 ended up costing me around $100 with all the fees. Buyer beware.

6 years ago