ProFlowers
2.0
3.3
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 8th, 2022
ProFlowers is an online flower shop that specializes in flower arrangements, bouquets, inside plants, gift baskets, business gifting, and party crates. They offer a wide variety of options, organized by events, holidays, and special occasions. They also provide a ProGifter Club, exclusive packaging, and the Perfectly Paired collection. As well as delivering fresh flowers, ProFlowers sells birthday treats, gourmet cake pops, cakes, Shari's berries and truffles. Customers can contact the ProFlowers customer service 24/7 all year round. If customers are not satisfied, the company promises either a replacement or a refund, no questions asked.
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The Good
- Pricing
- Ship Internationally
- Every Occasion
- Same-Day Flower Delivery
- Coupon Code and Promo Deals
Pricing
ProFlowers offers gifts for a wide variety of price ranges, with some options starting at $20.00 and a bouquet of a dozen red roses is just $24.99. Customers can sort the order of the flowers from high-low or low-high, or by the best sellers. Because they buy super-premium quality flowers in volume, they pay less per stem and thus can pass on the savings to customers. The wide price range also applies to their gourmet options and their plants.
Ship Internationally
Proflowers can ship not just within the United States, but to over 140 countries.
Every Occasion
ProFlowers offers bouquets and fresh flowers for every occasion:
- Anniversary
- Birthday
- Congratulations
- Funeral
- Housewarming
- Mother's Day
Customers can also choose the vase in which the flowers arrive in, but customers should know that this might increase or change the price.
Same-Day Flower Delivery
ProFlowers offers same-day delivery for multiple occasions. If you're looking for roses for an anniversary or daisies for a birthday gift and need it right away, ProFlowers has several convenient delivery options. With a network of local professional florists, all ProFlowers gifts are hand-arranged and come hand-delivered to your loved one.
Coupon Code and Promo Deals
ProFlowers offers 20% off a customer's first order. However, it should be noted that the floral arrangement or gift has to exceed $29 and it cannot be combined with any other offers or discounts.
For customers looking to save, ProFlowers offers a promo page with coupons to their site. Each coupon states when it was added, the code required, and the expiration date.
The Bad
- Complaints
- Confusing Tabs
Complaints
ProFlowers has been known to receive some of the worst complaints of any flower delivery company. Customers have complained that the flowers they received were of lower quality than they expected, based off of images on the website. Customers also state that the flowers were much smaller than expected. This does not seem to fit the promised 7-step quality check process. However, ProFlowers does promise a refund or replacement for dissatisfied customers.
Confusing Tabs
The homepage on the ProFlowers website has ten tabs: one for the soonest holiday, birthdays, sympathy, occasion, flowers, plants, gourmet, specials, international, and same day. While this seems helpful at first when one actually clicks on each tab, it does not show all the options within that tab; it only shows the options depending on a subcategory. Also, the tabs are redundant because they have a flowers tab but also several other tabs devoted to flowers.
The Bottom Line
This company is a more affordable option for flower delivery. ProFlowers offers same-day delivery and a coupon code for 20% off a customers first order. ProFlowers seems to compete with other floral companies, providing gift baskets, flowers, plants and fresh treats, this company has a wide variety of floral gifts for their customers. However, the website can be overwhelming as not all the floral options are shown but ProFlowers customer service is available 24/7 all year round to help their customers find the perfect gift for their loved ones.
It should be noted that ProFlowers customers have been disappointed with the quality and freshness, and size of the floral arrangements. So use caution when ordering from this site.
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george anthony La Porte, TX
These Bozos took my Valentines Day order with a delivery date 2 days before Valentines day. Here is the sequence of events:
- 2 Days Valentines Day (Deliver day): No show
-1 Days to Valentines Day: Note apologizing for not delivering on time but confirming on Valentiens day and offering a $10 off the price Credit and confirmation
0 Days to Valenties Day: No Show
+1 Day to Valentines Day: Note they are coming at 9:00 pm that day. No Show
+2 Valentines Day: No show. I called and they said they will refund the money. So far nothing. I dont hear anything in 1 more day, I will contact my bank and cancel the charge.
It is too bad. Over the years I have had good service on at least 15 orders. This one killed it for me to use them again. There are many other good companies to choose from.
5 years ago
Jaryn Dominique Tempe, AZ
Do Not Bother with ProFlowersI normally use a competitor of ProFlowers for my desired flower deliveries. However, this time I decided to try something different. I wanted flowers sent to my mother for her birthday and due to Covid she's been living out of the city this year. As such, my normal flower delivery company was honest and said they wouldn't be able to get the flowers to her on time, only the day after her birthday. That's when I decided to try ProFlowers instead because even when I provided the location they said the flowers would arrive on her actual birthday. BIG MISTAKE on my part. The order was placed a week in advance and I monitored it's progress. The day of her birthday came and I woke up early to a nice message from ProFlowers saying the flowers had been prepped and were en route to my mother's home. Then nine hours later (far too late in the day) I suddenly received another email from ProFlowers' customer service alerting me that not only were the flowers not on the way but they'd never actually found a florist to fulfil the order in the first place. The message relayed their apologies, offered to send a random replacement "gift box" (no link or preview as to what that gift box would be), and that it would arrive in a couple of days. Otherwise I could request a refund. So not only did they falsely claim they'd be able to fulfil the order, they falsely confirmed it was on its way that morning, when it turned out in the week since I'd placed the order nothing had been achieved. I would have been better off sticking with my OG florist and have my mother's gift arrive a day late rather than this ridiculous roller coaster. I requested a refund of course, which they provided, but not before they sent another email saying "never mind the flowers are being delivered" (no they were not) and then a follow up email asking about my experience and satisfaction of the delivery. Ask and you shall receive ProFlowers... I consider you a joke. I will never recommend your services or products. Also speaking as a digital marketer, fix your automated email system, as all it did was add salt to the wound.
6 years ago
Carol Rudolph Palm Beach Gardens, FL
They did not send my relative the Mother's Day flowers I ordered 3 weeks in advance, then lied to me continually about how they would get them delivered, and that they would confirm by email. After numerous phone calls by me on the Friday and Saturday before Mother's Day they then told me there were no more deliveries for Mother's Day. When I asked for a supervisor, their off-shore customer service hung up on me.
Then they "reached out" to me as follows in response to my poor review of their services, which resulted in MORE LIES!!!! I received this email from Proflowers customer service on May 19th:
Dear Carol,
I am very sorry about the experience you have had to go through to still not get the correct arrangement delivered. We cannot take back the time wasted or the wrong flowers being delivered but I would still like to find a way to get this resolved. In the zip code there are local florists available for tomorrow's delivery. I would like to offer a delivery of a fresh cut arrangement for tomorrow to the recipient. It would be delivered at no cost to you. Also, if you would like, we can reach out to Mrs. Charlotte and apologize about the serious error that was caused. Please advise how I can assist further with your order.
Best regards,
Camia
FTD Community Moderator
and I responded 1 1/2 hours later with this:
Carnia-
Please go ahead and send Mrs. Charlotte the flowers. I will explain to her what happened and that the flowers are from you by way of apology.
Thank you-
Carol Rudolph
It is now MAY 24th, or 5 days later and my relative HAS NOT RECEIVED ANYTHING FROM PROFLOWERS. Clearly this offer of a flower arrangement as an apology for the original horrible service was a sham or a lie or .....whatever. Not only can't this company deliver decent customer service, their response to complaints are dishonest and insulting. Don't offer something and then NOT do it!
Absolutely ridiculous. They don't deserve to be in business!
6 years ago
Mike Las Cruces, NM
I ordered flowers and paid extra to have them delivered guaranteed by 12:00. I looked at the tracking information at 11:45 and it showed that they had already been delivered. I have been home all day and no one came to the house. I then called Pro Flowers and they said I had to call back in 2 hours they couldn't do anything for me. I asked to speak with a supervisor and was told there was no supervisor, I then asked for the name of the person I was talking to and she refused to give me her name. I told her I wanted a refund and she said call back later she couldn't help me. I would never recommend this company or use them again. The only reason I gave them 1 star is because I couldn't leave a 0 star rating.
6 years ago
mike dean Tucson, AZ
have used them in the past with excellent results. however my experience with an order placed on feb 4 was awful. flowers arrived frozen to recipient. she called customer service and asked that they replace (which they guarantee they will do). the representative seemed confused and so the recipient aske to speak to a supervisor. after being put on hold the same representative (not the supervisor) came back on the line and said they would refund the money, which was not what the recipient or I (the sender) wanted. this was going nowhere, so the recipient got off the line. a week later, there is still no refund. awful awful service. and did not honor their guarantee
6 years ago
Lori Letzring St. Petersburg, FL
I ordered a bouquet for my Mom's 80th birthday, very special milestone. Her birthday came and went. NO FLOWERS. I get an auto-generated email the day AFTER her birthday to say they had a problem delivering that arrangement. Why not contact someone AHEAD of time so I could pick something else and my Mom could get flower for her birthday? Too logical.
I called customer service. Got bounced around. No care. No concern. No empathy. No apology. No interest in this being important to me and my Mom. Just "do you want a refund?". Finally, a supervisor offers me a refund and to send my Mom flowers. Seems fair. I get the $71 refund. Mom NEVER got FLOWERS. HORRIBLE!
6 years ago
Michaela Nelson Broomfield, CO
I placed a Christmas gift order with ProFlowers this year. I ordered 4 holiday centerpieces to be delivered to 4 different addresses. One was to be delivered on Saturday, 12/21 and the other three on Sunday, 12/22. I got an email on 12/20 telling me that my Saturday delivery was being delayed until Sunday. I quickly called ProFlowers to let them know that recipient was leaving her home Sunday morning to head to the mountains for a family Christmas and needed to take the holiday arrangement with her - this my order for delivery on Saturday. After dealing with a woman whose English was poor, I was told that my delivery wouldn’t happen on time. Based on that, I asked her to cancel the order. I was hopeful she understood me, although our communication was difficult. Instead of canceling that order, she cancelled another one. It turns out that ProFlowers went ahead and delivered the first order on Monday, 12/23, to an empty home and left it on the porch to freeze. The recipient of the second order let me know she did not receive hers on Sunday, so I called ProFlowers on Monday, 12/23. I got hold of a woman I couldn’t understand at all. After repeatedly telling her I couldn’t understand her, I asked her to transfer me to someone I could understand and she refused. I ended up hanging up on her. I then got on the ProFlowers chat and got Bernadette P. She promised me that my order would be delivered 12/24 – better late than never. Then it didn’t show up again. On 12/25, I tried the chat feature again and was told my order was cancelled and refunded, I was then told to call customer service at 877-383-6147 and ask for a supervisor. Since I already tried that the previous day and was refused access to a supervisor, I asked the agent to have a supervisor call me. She stopped communicating with me. I went ahead and called the number and got Steve. I was again promised my delivery would be made on 12/26 once he spoke with the local florist. He asked for my phone number and told me he’d let me know what was going on. I have since heard nothing and that delivery never showed up. The bottom line...I depended on ProFlowers for 4 centerpiece gifts for 4 friends. They ended up ruining my planned gifts for 2 of the 4 recipients...a 50% failure rate. I am very, very disappointed in their customer service. It is clear that their customers are not a priority.
6 years ago
Rachele D Rogers Morristown, AZ
I ordered flowers for a funeral. For some odd reason, they could not deliver to a funeral home, so I had the flowers delivered to a family member I knew was attending. I was later informed by them the flowers did not arrive as planned. I called Pro-flowers, sat on hold for 1/2 hour, and was told (like it was no big deal) "the flowers can't be delivered today, but they will go out in one week". I spoke with a manager who said the same thing. I was extremely upset, again they were for a funeral, but I agreed to have the flowers delivered at the later date so my sister-in-law would receive them. For this, the manager offered to take the service fee off for me (a measly 15%, the money wasn't the point but talk about insulting). Guess what, again the flowers did not arrive. At no point had I received any kind of notification there was an issue until I had to call, and both times I called, they casually informed me the order would not be delivered. Clearly, no concern for the situation they created. I have used them before, no problem, but know seeing all these other poor reviews something has clearly changed there.
6 years ago
Craig S Bethlehem, PA
I have used Proflowers for years. Every year I send my wife flowers to her office on her birthday. This year I ordered the flowers on Sunday for Tuesday delivery. On Tuesday morning I received a voicemail that they didn’t have a florist that has the flowers to fill the order. They said that since they couldn’t reach me they would substitute so that she gets flowers that day. I called back to see what they were sending. I was told that since they couldn’t fill my order they weren’t sending anything. I finally got them to agree and send a substitute order (and refund my money) but she wouldn’t get them until Thursday. When she got them today they were a DISASTER!!! She had to throw over half of them away because they were DEAD!!! When I called again I got an attitude of simply I can send something else if you want. No real appreciation for all that we’ve been through just a matter of fact response. I will not be using them ever again!!!
6 years ago
Jenn Bailey, CO
I ordered flowers for my Mother for her Birthday. The flowers were scheduled to be delivered on November 19, 2019. After sitting around all day and checking my account with no activity on the movement of the flowers, I called the 1-800 number to speak with a representative. The person answering the phone could barely speak English and was rude. I explained the situation and was informed the company has until 8:00pm to deliver the flowers. When the flowers did not show up, after my Mother stayed home all day for her delivery; I called the 1-800 again. The person barely spoke English. I asked where the order was at this time and wanted a refund on my delivery charge. When the representative researched to see where the flowers where at this time, I was informed the company sending out the flowers did not have them ready. I informed the representative the flowers were scheduled to be delivered on 11/19/2019 and they were not delivered. I was informed they flowers could be delivered in 2 days. I said this is unacceptable and wanted a full refund. I was given a full refund, but when asked where I could leave a review, they had not a clue!
I said this would not have been a problem if only someone would have communicated with me about the order.
I will never use this company again. Instead, I will call local floral businesses where my Mother lives.
6 years ago
Tonya Bear, DE
I have used Proflowers in the past without issue for same day as well as future deliveries. I used same day prior to cut off time for a birthday today October 26, 2019. I recieved the confirmation email at approximately 2pm indicating I would be informed when the delivery occurred today. It never occurred. I call customer service at 1040 pm and what took place was utterly ridiculous. I was first told my card was declined, which I knew wasn't true. Then I was told they had no card information, which didn'tmake since if my card was declined. Then I was told the florist didn't have the flowers. Subsequently, it was my local florist fault because the local didn't communicate they had no flowers, this too made no sense because I live 6 states away from where I was sending the flowers. After I refuted all the lies in detail, the customer service representative hung up on me. That further confirmed he told me lies. I immediately call back. I explain the previous call to a customer service representative and ask was my card charged. I am told yes. I was told this time that my order was never processed by Proflowers. I state, so this was essentially Proflowers fault. I am told yes. I am then asked how would you like us to resolve the issue. I say since her birthday is basically over, refund my money and send a sorry for the delay bouquet. I am met with silence then I am told there are only two ways to resolve this...refund or process order. Why ask? Poor customer service to lie, not admit fault, then pretend to care. There was so much more nonsense that occurred with this experience but I think you get the picture. In the end I recieved my refund and my recipient recieved nothing for her birthday. I can't leave this out. I was asked to complete a two question survey at the end of the call. The customer service representative connected me to a continuous ringing number. I never took the survey. Coincidence. I think not.
6 years ago
Lindsey Hot Springs, AR
I ordered a plant for my mom for Mother’s Day. I got a tracking number and an estimated delivery date and they charged my card. The estimated delivery date was almost two weeks after I placed the order. That date came and went, plus six additional days, and I still had not received my order. I finally talked to someone at Pro Flowers and it turns out they never shipped my order because they “no longer carried that product.” Yet they charged my card almost $100 and never notified me that my order wasn’t coming, and weren’t planning on it. That was a week ago. I asked for a refund and still haven’t gotten my money back. And was unable to get my mother anything else for Mother’s Day. I will not ever use this company again.
7 years ago
Wendy Townsley Kamas, UT
paid $9.99 for guaranteed delivery, along with an additional $12.99 for standard delivery for a Mother's Day delivery. I received an email alert that indicated my delivery had been made on the 11th. When I called my mom (who is across the country) on Sunday, you can imagine my surprise when I found out she though I forgot about mothers day. The flowers did not actually arrive - the email was just sent because that was what was supposed to have been guaranteed. I called customer service and they tried telling me it was one of their most popular products and that is typically a problem. Stop. 1. I was guaranteed 2. the product was an hour away from my mom at 7:30 am on the 11th, but never delivered. They did refund the price of the deliveries at my request, but that doesn't change how my mom may have felt by not receiving anything for Mother's Day. She did get them on the 13th later in the afternoon. Horrible service and communication. I will never use them again.
7 years ago
Carla Wadsworth, OH
Im only giving one star because i jave to i had to call customer service 5 times i n over 2 hours the first 3 i was having a hard time ordering then the 4th the couldnt help me so i asked for a supervisor and wait over 15 minutes and was hung up on so the 5th call i was told nothing could be done i was supposed to get 20 percent off right from the web site b no code needed just hit activate button which i did and it said the 20 percent would come off at check out it didnt it was a Significant savings and it did not happen so the girl said she was getting a supervisor put me on hold again got back on and acted lile she was the supervisor and i called her out and said this iss the same lady i can tell by you voice and the way you talk then she said sorry she did it because her supervisor was busy i said i will hold and it seems like they dont have supervisor because you arw not ablento speak with them ....so she put me on hold again for 15 more mintes and came back and said nothing could be done the supervisor was busy to call back after flowers were recieved and they would try to give me the discount and i did not understand that why would you habe to wait and would i ever get the money back so i gave up after over 2 hour and canceled my order i will never order from Proflowers or ever suggest them to anyone these were for a Birthday and now i have to figure something else out ...very sad and awful customer service
7 years ago
Anita Conroe, TX
I forgot to order flowers for my mom on time for Easter. Scrambled the internet to find someone willing to send flowers next day on Easter Sunday. No one could, except, supposedly ProFlowers. They charged standard delivery $14.99, plus next day charge of $4.97 and Weekend charge of $4.99 totaling just under $25 just for delivery, not even the flowers. I didn't want to forget my mom for Easter, so it was worth the charge. That is, until there was NO DELIVERY!!! I called Monday after Easter, was on hold for 36 minutes with no answer. Emailed, after a couple hours, no answer. Called again. Finally got through. Obviously a foreign call center. Could not understand the person. Got someone else on the phone who spoke a little better English. They didn't have florists that delivered in her area (my mom is NOT rural). If they don't have florists to deliver in the zip code, why does the computer online order program even accept an order? They couldn't answer that. They didn't have a florist to deliver flowers in that area but they had no problem charging my credit card IMMEDIATELY upon ordering. I had problems with ProFlowers a few years back and vowed never to use them again. I was in a bind, they appeared to be the only ones who could deliver on Easter, so I thought maybe they can redeem themselves. So wrong! In my opinion, they are a fraudulent company, charging for orders they have no way to deliver. They said they are going to refund my money, issued an email, but we will see. I will definitely dispute the charge once it goes off pending if they didn't refund.
7 years ago
Mike N
Absolutely horrible company and service! Very expensive and service sucks! I paid extra to have a birthday arrangement delivered next day and it never showed up. Customer Service is horrible, can't understand them and sounds like it is coming from another country. What I could make out the girl sounded like she was in her car with the window open or outside somewhere. I received a whopping $5 credit for my trouble and still no delivery two days later. I could have gotten this order 50% cheaper from 800Flowers and guaranteed delivery. I will NEVER use them again and will NOT recommend them! Do yourself a favor and use 800Flowers
7 years ago
Derek Keane Alexandria, VA
Avoid this company like the plague they are. They are very happy to charge convenience fees and additional delivery charges and then do nothing. The flowers were due to arrive on Valentines day. Instead I got to show my wife a photo of the flowers she should have received. Lucky her. Three emails to the email address supplied have gone unanswered, probably because everyone in the Indian call center they use is busy butchering any concept of the actual phrase "customer service" . Climbing the fence into the nearest garden center at 4 am with a flashlight and some wire cutters would give you far better results.
7 years ago
Meg Win Bristol, CT
Ordered Valentine's day flowers for my girlfriend a month in advance, placed an order for 18 long stemmed roses in a vase. It looked like it would be lovely and I had it delivered to her work. THE ONLY BUSINESS ON THAT ROAD. I recieved a notice that they had arrived at 4:34 in the afternoon on Valentine's day. I was NOT PLEASED. When my girlfriend came home and didn't say anything about her flowers I thought it was odd, finally after a while I asked if she liked them. They never came!! The next day, the mail room reported that nothing had come for her. I called ProFlowers and the girl swore they were coming the 15th - she seemed to not understand the fact that the 15th is NOT Valentine's day and that I was upset and embarrassed. Of course the flowers never arrived anyway. After a THIRD call I finally just got my money back. So that's 40 min ordering flowers, about 40 min on the phone, and no flowers. I am so disgusted.
You can bet I will tell as many people as I can what a crappy company this is!
7 years ago
Ray R Montrose, CA
Ordered flowers to be delivered to my wife's workplace on 2/14. UPS dropped it off at the loading dock. Got notification that it was delivered so I called the wife. Wife said she hasn't received anything. She had to hunt it down. Why would UPS drop it off at the loading dock instead of the front desk?? Ruined the whole surprise. When wife finally got it, it came in a box. Wife had to unpack and arrange it herself? The whole point of having flowers delivered is that they will come arranged. NOT for the recipient to put it together herself. And the charged $13 for delivery, plus $10 guaranteed delivery on 2/14. Oh and when I called customer service when we couldn't find the flowers, they told me to contact UPS. Told them I ordered from Proflowers.com, not UPS. I'd give them -5 stars. Epic fail.
7 years ago
Mia Bayville, NY
Wow. Mistakes happen, but this company got so much wrong that it's hard to believe! I ordered flowers online, specifically to arrive on Valentine's Day, paying an additional shipping fee for guaranteed delivery that day. So today I get an email that the flowers were delivered to our front door this afternoon. Today is the day before Valentine's...so wrong day and nothing was delivered. So I called customer service and after waiting on hold for approximately 7 minutes, I finally get connected to a very nice person who is going to help me figure out what happened. Keep in mind that I ordered online and I received an online confirmation with all the right info. Well the representative did not have my correct address; did not show that I wanted these delivered on Valentine's Day and paid more for that; and did not even have the order right! Wow. AND the address he told me they were delivered to on my block does not even exist! How does this even happen?? I have never experienced anything like this--the rep's info online did not match in any way my email confirmation. They credited me the standard shipping and the extra shipping and are replacing the order but it will arrive the day after Valentine's so sort of defeats the purpose. I should have just cancelled the whole thing...but we'll see now what they do and if my refund comes through. Never again will I order from ProFlowers!
7 years ago
Amy Fishers, IN
I have ordered from ProFlowers in the past and was pleased with the quality. However in recent years I am not sure that the quality is what it was. I ordered flowers for a funeral that showed up and were brought in as the family were being seated when I specified to arrive way before the start time. This was not the funeral homes fault. Those flowers were so so on the quality. Yesterday I received a shipment 2 dozen long stemmed roses at work. I unboxed trimmed put in water and feed, and they started opening up that afternoon and looked so pretty, couple of petals were brown on the edges. Today I came into my office and all the flowers were drooped, petals were curled and more browning. I tried to contact customer service on the the 24- hour chat and low and behold they are off line at this time?? This was a gift I don't want the person who gave me these to go through the hassle but this is awful that someone spent $50 or more and this is the quality of flowers your recipient gets. I will stick to my local florist may be a little more but I know it will be fresh and they will try to make it right if there is a problem. I also think that the service of making the arrangement is worth it rather than me having to put all this together in my office and discard of the packaging. NOT HAPPY
7 years ago
MK Phillips Palm Beach, FL
I’ve been getting updates from Pro Flowers that my flowers have been chosen, they are in the truck, they are out for delivery, they have been delivered... Yea, then I get a email that the 2 dozen rose that were ordered have been substituted for an arrangement that has 3 ROSES and a bunch of greens. When I talk to customer service I was informed that the decision to substitute my order was made over a week ago, yet they did not contact me until after the delivery was made a week later. The substitution looks horrible, but I didn’t get seven dollars back for my trouble. This is the third time in the last five deliveries that I’ve had with this company that it’s been bad or wrong or screwed up. I will never use the service again
7 years ago
Jill Peyton, CO
Today I had dealings with Proflowers, a very poor and very long conversation that should've only taken about 3 minutes instead of the half hour of what turned out to be just wasted time. The service representative apparently couldn't understand me any better than I could understand him. I repeated the spelling of the last name of the recipient 3 times using words for some of the letters such as "S" as in "Sam", "T" as in "Tom". When I received the email confirmation the name was VERY miss-spelled. When I called back to get the name corrected, not only did he interrupt every time I spoke, but after a half hour of trying to get the name corrected he said that the order was going to be cancelled and would have to be reordered. I told him to just leave the order as it was with the miss-spelled names as I did not want to deal with ordering from ProFlowers ever again. I do not know if my order is processing now or not. I called 5 times afterward to talk to a Manager/Supervisor and was hung up on 4 times. The last time I called I was told that a Supervisor may be back in 1 hour. ProFlowers may be the least expensive but the cost of the frustration level is to high. I WILL NEVER ORDER FROM PROFLOWERS AGAIN AND WILL RELAY MY SENTIMENTS TO ALL THAT WILL LISTEN!!!
7 years ago
Patriciaerickson Holmes, NY
I will never shop this company again. I’ve had problems with them in the past , as in bad quality flowers. I placed an order for my Mother and Aunt to receive flowers the day before thanksgiving a week before thanksgiving. Received text they shipped.
They were not delivered!!!! And will not be until Friday! Complaining to the phone representative, that I could barely understand, she offered me my delivery cost back ! Really??? This company Sucks !
I insisted on a full refund, I have to wait a week to see if it arrives . I will Never order here again! My 80 year old Mother goes without any gift from her only daughter, and my 87 year old Aunt! I’m beyond mad ! I ordered these flowers a week ago ! Don’t order anything from Pro Flowers !
7 years ago
JAYANT RAJGOPAL Pittsburgh, PA
I have one word of advice: RUN. And I mean don't walk - just RUN away from them. I ordered roses to be delivered to my wife at her office on the occasion of our 30th wedding anniversary. The flowers were delivered two days late (despite the fact that I placed the order many days in advance). I didn't receive a single e-mail or message (despite the fact that they had my number as well as my wife's) and the only way I knew of this was because I tracked the package on-line.
They sent me a $20 coupon for a future purchase. As far as I am concerned they can stick it where the sun don't shine because I will never, ever order from them again.
8 years ago
mike reiter Smithsburg, MD
Ordered flower for girlfriends birthday scheduled delivery birthday. delivery day comes and goes. No flowers. no email with problem. Next day email saying delivery that day. Day comes & day goes. Next day, I get email saying delivery that day. By then I had enough called and then after call email with still un-happy results They said package got damage original delivery day and they sent out new order to be delivery for two day later.
Why wasn't someone telling me problems and then since not my fault why not Overnight-ed to fix problem. They say sorry we'll refund shipping cost only. No reduction in flowers, no reduction in there handling fee, no discount on future order. & from call and email I sent no one care for my business.
8 years ago
Bernie Stangle Ellicott City, MD
I ordered flowers from ProFlowers for my wife in April, they arrived on time, but when I opened the package, the Roses were already losing life. Also, the package was very hard to open. The were completely dead in 3 days. I complained to pro flowers and they gave me $25 off my next order. I applied this $25 off coupon to another order and then placed the order. However, when I saw the charge on my PayPal account, it was very much higher than it should have been. I called pro flowers to have the order cancelled and Pro flowers said they issued a refund to my Paypal account. I will never buy from Pro flowers again.
8 years ago
Dana Gainesville, GA
I order 24 Long Stem Roses from ProFlowers for our schools Honor Society Awards set got May 10, 2018. From the pictures and description on ProFlowers order site I expected long stemmed fresh roses: what I received today were old dried out, short tea size roses that lacked any red colored ones. I will say the vase is nice but that didn’t matter.
Thank goodness I ordered them to arrive early in case of a hiccup with all the Mother’s Day orders; for I now must go out and buy other descent set of roses to give the reward recipients. I will never buy or recommend Pro Flowers again.
Sent from my iPhone
Dana M. Larbus
8 years ago
Catherine Tramontana West Palm Beach, FL
Shame on ProFlowers...Ordered LONG stem roses, received regular length ...I checked their stem length measurement chart along with other companies and I did NOT receive LONG Stem roses...called company who apologized and sent a replacement...but yes, it was NOT Long Stem Roses the second time....Made me wonder how many of the bouquets I sent out thinking and paying for Long Stem when the receiver only got regular length roses...Even after asking them to double check the problem. (A few times prior with regular bouquets I ordered, they too were not as shown. They were the skimpiest things and I had to have them redone as well - ) With that, customer service keeps offering me 20% my next order but what a gimmick to get you to order more rather than fix the issue. To add injury to insult, I have requested they have a Supervisor call me and all I get are emails saying my message was passed on and I would receive their call within 1-2 day...NOOOOOTTTT!!! It's been weeks now and no one has called me. Goodbye Proflowers...I ordered the roses hoping they had cleaned up their act but got to say...I'm outta here and so should other customers. If you don't believe me, next time you order flowers from them, have your recipient send you a photo and you will be soooo disappointed as well.
8 years ago
HJ Herrera Redlands, CA
According to the ProFlowers description, this is what I ordered and what was to be delivered: 1 White Kalanchoe plant ~8-10" tall, 1 Peace Lily plant ~10-15" tall, 1 Pothos Marble plant ~8-10" tall, 1 Variegated Nephthytis plant ~8-10" tall, in wooden trug with French Script, 9"l x 9"w x 5"h.
What was "delivered" - NOT ACTUALLY DELIVERED... received in the MAIL!!! (ProFlowers need to disclose on their websites that THEY DO NOT DELIVER - they MAIL the flowers out!!!) That is DECEPTIVE ADVERTISING!)
So what did she receive? Some tiny, sick, dying plants - some of which looked like they were frozen - TOTALLY UNACCEPTABLE!!!
I complained to ProFlowers and they re-sent another, which was better than the first, but still NOTHING like what was pictured in ProFlowers' advertisement! There were only TWO plants in the box, when there were supposed to be FOUR. This is absolutely FALSE ADVERTISING and a TOTAL RIP-OFF!!
Imagine if our recipient had not sent us pictures of what she was sent!!! We would have paid $66.76 for a sorry mess of tiny, sick, dying, frozen plants!! UNBELIEVABLE!!!
I don't believe the second package was worth $66.76, either. It certainly was NOT what was ordered!!
I will NEVER use ProFlowers again!
8 years ago
PATRICK ROZMUS Northport, NY
I don't know why I keep coming back to ProFlowers for my delivery needs! You guys have really become the worst service company in my books. I have made in the range of 6 orders this year and half of them have had problems. I ordered my flowers several days in advance to allow time and not have to pay any up charges for a quick delivery and so forth, my order is expected to be delivered today, they are flowers to be delivered on the persons actual birthday, when the tracking was not updated, I called Customer service and they could not give me any answers, they would not make an attempt to contact UPS to get a status, all that was offered was a refund on my delivery charge and an offer to send a new order by Thursday. That is a disgrace, you use a service provider to expedite your orders, once you hand it off to them you put your hands in your pockets and pay out rather than fix the problem.
So here I am again, stuck with an order that I paid alot of money for that is not being delivered on the day that was requested which is the day that is more important than yesterday, tomorrow, or Thursday. You guys SUCK and I will be doing my reviews on the social media sites and I will add to the negative comments that are already there.
The UPS tracker says it will be delivered tomorrow, that's just great because the flowers will now be several days old before they even get out of the box, it is being delivered to a business and the recipient will not even be there to receive them and I am unable to make a request to deliver them to another address on the UPS site because you can only do it after a delivery attempt has been made.
8 years ago
Dan Lloyd Fort Lauderdale, FL
False advertising!ordered flowers for this coming Mother's Day, special offer on the radio. For $19.99 you get 100 blooms wih a vase. If you use the radio code you get free delivery. This time I checked the bill and they said they will cancel but may take over 5 days, that is after the delivery date. I contacted paypal and cancelled the order myself to ensure they didn't screw me a second time. You know the saying: fool me once? I will never use these scam artists again. Although I must say the recipient was very pleased with the flowers. It is the principle of the thing, I refuse to let them rip me off!!!
9 years ago
Linda Anne Billings
I ordered the "grower's choice" 2 days ago and paid extra for guaranteed delivery today (Valentine's Day). I understood their caveat that the actual bouquet may not be exactly like the picture, but there was NO REMOTE resemblance. There wasn't even one rose, or even one of the other flower types in the picture. Instead, my daughter received 6 DEAD tulips at 9:00 at night. The company surely knew this was going to be a problem because it had the audacity to include a note that said these would perk up in water. They could not even be propped up in the vase! They were DEAD! I paid nearly $50 for a product that entirely NOT even close to what I ordered and was entirely misrepresented by ProFlowers. I find this practice not only unscrupulous but absolutely reprehensible! This is the worst product I have ever had the misfortune to buy, and certainly will
NEVER do business with ProFlowers again. I also intend to ensure that Fox News is made aware that Hannity and others are promoting a company that engages in despicable business practices.
Terrible product, terrible service, excessive costs for garbage.
9 years ago
Karen G Malden, MA
I ordered a beautiful arrangement to be sent to my daughter at work on her birthday. I knew from the website that they would be delivered in bud form to ensure they bloom after you receive them and last for awhile. She received them on Tuesday and by Thursday they were wilting. Some of the buds never opened, but they were wilting and the petals turned crunchy and black. I followed the instructions to a tee, cut stems, put the supplied plant food in the water, took leaves out of the water, etc. After this happened, I read reviews on the Consumer Affairs website. They received one star from 305 people. That definitely says something about this company. I just wish I looked before I used them. Buyer beware!
10 years ago
david huffman Oceanside, CA
This company PROFLOWERS has given me the worst experience I have ever gone through!!! I'm still upset at what they pulled on me for mother's day. The $110.00 dollars wasn't what put my blood level to boil" It was the fact that they would throw in all these charges for shipping than to find out they were going through a local florist here in my city,not even two miles away! they were supposed to be delivered on Saturday( so they said) but instead they delivered on wednesday instead of Saturday. I asked the person that delivered them why so soon? she said they were busy with other deliveries. I would have refused the order but they already charged my account PROFLOWERS is a rip off. The flowers didn't last even after given fresh water every two days. Some of the flowers started to wilt and fall off after the 6th and 7th day. Buy the time i called PROFLOWERS to complain i was told i had 7 days for a refund,I said it was just yesterday for cryin out loud" She said its the policy. I was so upset i asked her what country she was from. She said she could not inform me of this. Of course i knew were and it's nothing bad towards her she's just doing her job @ $1.00 hr or less. And of course it was the philippines. So I decided to file a complaint against CEO'S Mr. Robert Apatoff and Bill Strauss. " they should be ashamed for there business tactics. Note: PROFLOWERS also does business with FTD companies,Inc. which also does florists. So are the flowers really coming from PROFLOWERS as they say? In All I will never buy from them again.
10 years ago
Callie Simons Washington, DC
I placed an order for Mothers Day and II was NOT impressed with what was delivered at all. I also feel that the website is EXTREMELY misleading with pricing and pictures showing what the flowers are "supposed to bloom into" shortly after delivery. I was already skeptical about using ProFlowers this time because I was not super impressed the first time I used ProFlowers a couple years back but I gave them another shot but never again! For the price that accumulates by the time you get to the final page, the product DOES NOT match at all! The flowers did not grow into a bountiful arrangement as the website shows, so therefore the accuracy was off and it's FALSE ADVERTISEMENT! I'll be sure to make sure I never use ProFlowers again and be even more sure to make sure I let everyone I know not to use this overpriced, scamming "floral" company.
10 years ago
Liz Hollywood, FL
I ordered a flower arrangement for my mother and mother-in-law for mother's day. Both flower arrangements were awful. They looked nothing like the picture. There were a lot of flowers missing. It was supposed to be an arrangement with 5 different types of flowers. The arrangement had 2 types of flowers and less roses than were supposed to be in there. I spent $73.00 per arrangement for something I may have spent $20.00 for at a local supermarket. Contacting the customer service for a refund has proven to be useless and another headache altogether! I will never use this company ever again. I am truly embarrassed and ashamed that my mother and MIL received such an awful gift on what was meant to be their special day. This company is just beyond ridiculous!
10 years ago
Rita Prince Ogden, UT
I have NEVER in my 50 plus years had such terrible customer service. Pro Flowers did not deliver my flowers to my mother on the 6th for Mothers Day nor did they even contact me to let me know. Also, tying to get in touch with a customer service person has been a nightmare!! I have been put on hold so many times it added up to almost 45 minutes on hold. I was disconnected, transferred twice, and not one person from Quentin to Natalie to the 2 people I spoke to when I was transferred to the FTD deportment helped me resolve my issue. I am going to make it my goal to NEVER order from PRO FLOWERS again and will tell everyone I know this story..SO SORRY BUT YOU LOST A GOOD CUSTOMER...WAIT NOT SORRY!
10 years ago
D Gilbert, AZ
My daughter ordered flowers for Mother's Day. I wish I could publish a photo. The flowers were not what she ordered. Two days later the roses never opened the heads all drooping, the mums petals were all drooping and the roses petals were dried and turning brown. So Mother's Day morning I am looking at dead flowers! My daughter called right away because the flowers were nothing like she ordered. They told her they would deliver fresh flowers after Mother's Day! I called on Mother's Day telling them not to bother their flowers ate terrible. I got someone overseas who could have cared less! Don't order flowers from this company!
10 years ago
ed Port Richey, FL
Pro Flowers is a ripoff!! I purchased $39.95 worth of flowers and ended up spending $80.20.. Did not receive tracking# so I'm stuck at home all day waiting for delivery.. 12 Rainbow Mother's Day Roses with Pink Mason Jar & Chocolates 12 Rainbow Mother's Day Roses with Pink Mason Jar & Chocolates New Pink Mason Jar Rocky Mountain Chocolates Free Personalized E-card Mother's Day Greeting Card 1 $39.99 $0.00 $0.00 $0.00 $1.99 Subtotal $41.98 Standard Delivery $14.99 Guaranteed May 8th Delivery $14.99 Care & Handling $2.99 Order Subtotal $74.95 Applied Tax $5.25 Order Total $80.20
10 years ago
Pat Gunn Eureka Springs, AR
My precious DIL sends me flowers from ProFlowers 2 or 3 times a year and I haven't had the heart to tell her it's a waste of her money. They arrive with wilted leaves, petals already dropping, just a poor representation of the sender's intent. She usually orders roses and I have to unpack, trim, cut the stems, find a container, etc. etc. I don't want a gift I have to assemble nor one that is ready for the trash bin. Do yourself and the person you want to honor a favor and Google for a florist in their hometown. They will be designed and delivered by a person who is part of the community and you can enjoy them from the moment they are placed in your hands.
10 years ago
sherry singer Palm Beach Gardens, FL
I went to this site to order flowers for Mothers Day on May 3rd to be delivered May 5th. I had chosen a large bouquet but did not want the glass vase they wanted me to purchase. I tried several times to delete the $19.95 vase but some how the order went through and included the vase. I IMMEDIATELY called the customer service number listed in the ad.I was connected to a representative obviously in a foreign country. I explained that I did not want the vase and to deduct it from my order. The rep said that it was not possible to change my order because IT HAD SHIPPED! an obvious lie since only minutes had passed. I told her if she could not help me that I wanted to speak to a supervisor at which point she said there was none available. I became irate and told her she should cancel my order. Again, reading from a script, she said she was unable to do so because the order had shipped! This was a flagrant lie. I told her then I was going to call my bank and dispute any charges from Proflowers.
10 years ago
David McCollum Jacksonville, AR
I recently had a fraud charge $132.92 with Pro Flowers 4/25/16 that showed up on my bank statement. I did not place this order. But I did place a order with Shari's Berries which is a sister company of Pro Flowers they have actually five companies. The poorest customer service imagined. I took the information that came with the posted charge on my account and used that phone number as the initial contact. No Help! All they had to do was to show a reversal of charges and my bank would have deleted the charge on my account and delete the reversal and all would be fine. Well to make a story short no help, but my banking institution is allowing 7 days to see if the post clears, its still in the processing phase. I've spent 5 days and an estimated 10 hours of phone calls. All I can say is that further investigation is a warning to customers. Check your accounts daily, I check mine twice always have. Don't let the bank say wait till the processing to delete your card with the bank. That is the first order of business delete that card or turn it off if you have that option. Hopefully in 7 days of processing my funds will be returned. I have blasted BBB with the complaint also. Don't be complacent stand up for right. Right is right. I also have went to their FB accounts and Twitter they try to delete my postings but not all. Copy and Paste is a wonderful thing. Also contact the Radio Show or business if that's how you came across Pro Flowers as a advertisement. I did I heard about it on Coast to Coast AM with George Noory very interesting emails in the last few days. Don't take it laying down!
10 years ago
Carol Sacramento, CA
I called to have my email removed from their list...5 times. The people are outsourced and nearly impossible to understand, they rarely understand my question (i.e. I asked to have them stop emailing me and the response: "you have a problem with your order?" What?!), I have to repeat my email 5 or 6 times ( one representative didn't know the "@" word for "@msn.com"), they put me on hold for long periods of time for no reason, said "we can't access that right now" after I asked to speak with an American agent, there is no way to contact them via email without an order number, and the only way I can unsubscribe from emails online is to create an account (last thing I want is to give them more information). I can't find them in the BBB to file a complaint.
10 years ago
Maggie Denver, CO
I am extremely disappointed with the service I received from this company. This morning, I sent my best friend flowers to her workplace for her birthday. At the end of the day, I texted her asking if she received any deliveries. She said she got flowers but didn't know who they were from because there was no card. While ordering the flowers, I indicated that in addition to sending the bouquet, I also wanted to send a card. Sadly, ProFlowers neglected to add the card-- thus, my friend had no idea who the flowers were from. After hearing about the no card fiasco, I asked her to send me a picture of the flowers. They were wilted AND the wrong color frown emoticon I called customer service and they said they would contact the local florist but could not give me a refund. Usually when sending flowers (using other services/companies), I feel happy and excited. This time, I feel frustrated, annoyed, and disappointed. I wish I would've looked at this Facebook page (and all the other complaints regarding this company) before placing an order
10 years ago
Michael Zaccheus Houston, TX
It would be best to go to a florist and pick out flowers and a vase and then have it delivered to your loved one. The pricing is outrageous and for what you pay for it really should be a good presentation when delivered. It was unbelievable , on a special moment having my wife receive a box with flowers inside and care instructions seemed cheap. The flowers were nice but i felt it could have been better presented. I will choose a local florist next time. Oh and the small box of chocolates i added was like getting a prize out of a cracker jack box definately not a consellation prize and dont get me started on the card which was just a paper with my thoughts printed on it. Im happy my wife is a simple woman and was happy with the surprise however i was not impressed and felt cheated somehow when i saw what i had spent my hard earned money on. I would clearly advise anyone to go to your local florist even if you have to spend more money. Get it done right always remember a memory last forever dont make it something you regret and want to forget.
10 years ago
joel Burke, VA
This the second time I tried ProFlowers and this is the second time the roses came looking like someone pull them out of trash at the local cemetery!!! They were wilting and we had to throw them out after 4 days. My wife was not very happy with them. They were actually ugly. They were all cut different lengths and there was no angel hair to make them pop. This order almost cost me my marriage and only a very expensive dinner and a promise to my wife to never give her such crappy flowers again saved me. These guys are in the wrong business. They should be in the garbage business because that is what came in the ProFlower package. It made me and my wife sick!
10 years ago
William Vetoulis Wappingers Falls, NY
I ordered flowers 3 weeks before valentines day to be delivered to my girlfriends job to surprise her. On the website the flowers and things I picked out looked beautiful and the total cost was over $160. But I was willing to pay based on what I was seeing.
On 3 separate occasions Proflowers took the money out of my bank account and put it back in. So I called the customer service line that was provided in my confirmation email to make sure my order was not cancelled.
According to what is advertised Proflowers is an American based company. The woman who picked up told me in very terrible English that their office was in the Philippines.
Now... she had such a hard time understanding what I had already explained in this review that she explained the process they use to ship flowers to me. Not only did she tell me the flowers were not going to arrive like shown in the picture but she told me all 36 of the roses I ordered were going to be "in bud form".
This was when I asked for her supervisor. After a fewe minute hold a man with a bad accent came on the phone and I explained how unhappy I was with the advertising of their company. How it was going to be an embarrassment for my pregnant girlfriend to relieve flowers that look terrible at her job. He apologized and told me he would give me a full refund.
I had explained that I did not want the flowers shipped, I did not want my credit card charged, and I certainly did not want to do business with them ever again. He told me it was too late to cancel the order and he had to charge my card because it had already shipped.
Well if you order flowers from them they give you a tracking number for your order. It said when I tracked the order that it had not been shipped yet. So he lied to me. I also received an email 2 days later that it had finally shipped. He lied to me. Straight out.
The order was to be delivered on the Friday before valentines day and dealing with their customer service department did me no good so I had to order flowers from a local florist. That had cost me 191 dollars to get the order ready and to her on time since this was all last minute issuse. Remember.... I had ordered the flowers 3 weeks earlier.
So now I had no money in my banking account for valentines day because I had to pay for both orders even though proflowers could have canceled.
So it gets worse. The flowers that finally arrived at my girlfriends job from proflowers were halfbudded and almost all dead. She didnt even want to take them out of the box they arrived in.
This company is a complete scam. They ruined my valentines day with my future wife and future child's mother, embarrassed my girlfriend in front of all her co workers, lied to me, and falsely advertised their products. They have a guarantee if you follow directions and I don't see how tfollowing instructions is possible if the flowers show up dead in the box. I would have gladly shown pictures but they went in the garbage at her job.
10 years ago
Joe Cutler Webster, MA
Proflowers advertises on major cable TV networks, offering a 50% discount by entering a promo code, & offering a dozen mixed roses w/free vase for $19.99...no additional charges mentioned. I "bit", placed the order (for $19.99). I then rec'd an email from this company, showing they added $12.99 for "standard delivery', another $4.99 for "Saturday delivery", & another $2.99 for "care & handling"....new total...$43 + change. Livid, I tried cancelling the order on their website...no can do. I had to call them, talked w/a rep who said my order had been cancelled. I asked that a confirmation # and/or email be provided to prove this order had indeed been cancelled. No can do on this either! They promised that a Supervisor would contact me about the situation...never happened. I'm filing complaints with the BBB, Attorney General's Office, and all cable TV networks this company advertise with. Buyer beware!!!!! Never again! I wish I had read the pages of negative reviews on this company listed on consumer sites BEFORE I did any business with them!
11 years ago
Matthew Pongetti Guilford, CT
I have been ordering from proflowers for about 12 years was the best company never a issue. This year 2/14/22 was the worst ever. Ordered flowers for my wife’s 1st Valentine’s Day spent over 150.00 it never arrived. The site says 24hr7days a week customer service. That is a lie. There is no such thing. You fill out a form and someone will get back to you. Never heard back
4 years ago
