Groupon
Is This Your Business?2.9
2.9
Lucy Marrello
I used to enjoy shopping on Groupon but now I do not like dealing with them since they have no customer contact number. Also I sent an e-mail regarding P.C. Building and maintenance; I was not satisfied with their service at all and overcharged me quite a bit. he did not come back to retreat the stains that he was supposed to as mentioned when he was here. Also I sent a complaint to Groupon and I noticed his business is still under Groupon deals.
7 years ago
Prasan
I bought 2 Merlin Annual Pass from GroupOn thinking it was a sale for $109. When I got there to get that pass, the same ticket was at $89.
And today, when I was looking at the Merlin's official website, the same ticket is $65 and the one on GroupOn is $89.
Also, for our anniversary, I had bought lunch for 2 at Swissotel. And when I was trying to make reservations, there were no availability before the voucher expiry date. I got in touch with Swissotel, they were nice enough to book a date after the expiry, I had to make other plans for our anniversary.
These are my worst experiences. I recommend you check directly with the vendor 1st before buying from Groupon.
7 years ago
Smith
I had an enquiry regarding delivery of an item. I logged into my groupon account and went to the order details. Only then do you realise once you try to contact customer support that the page you are supposed to use does not work at all and the phone no they supply on their site for customer support does not exist? After trauling the internet i managed to get a number which actually worked and got through the pre phone maze to speak to someone ref my order. Not only did they not fully understand my query, but when i asked them for their phone no, they didnt even know. Poor, very poor service from this on line co, i for one will not be ordering again.
7 years ago
Allison B. Marietta, GA
I purchased an Food and Environmental Allergy and Sensitivity Test with Digestive Health and Metabolism Analysis from The Allergy Testing Co. on September 26th and still haven’t received the results. According to the Groupon, I should have received the results within 14-28 days of mailing the information (mailed on September 28th). I verified the tracking number, and my package was received by the company. It’s now been almost 56 days. I sent an email to them day before yesterday requesting status, but I have received no response. (There isn’t a phone number listed anywhere on their website.) Just need to know the status so if I have to resubmit the information (ugh), I can do it before the Groupon expiration date. Any help is appreciated.
7 years ago
jacob kwok
I tried to buy things on groupon, i ordered 6 things, they sent me 2 emails saying orders had shipped and 4 emails saying payments couldn't be processed. I called my credit card compnay they said there was no issue with my card, I used my card to buy things at a local store, groupon emailed me four times everyday for a week telling em thy couldnt process the payment, and asking me to change my card, so i changed to another credit card and it still wouldn't work, I've emailed groupon and they never replied, I called and was put on hold for 45 mins after which i hung up, I tried their online chat but noone responded to that, there seams to be noway to speak to anyone who works for groupon, so far I have been %100 unable to contact groupon in anyway, I want to buy substitutes for the items they cannot process payment for, but what if i buy the items somewhere else and they end up charging them to me, I just want to be able to resolve this issue, but they seem to have no customer service department
7 years ago
Michelle Lexington, KY
I placed an order for 3 different items. I received 2 of the 3 items in the expected time frame per the Groupon emails. My last item was shipped and then the info never updated. More than 2 weeks after it shipped, it has never arrived. Customer service was useless in doing anything to try to determine what the issue was or taking any additional time to look into replacing the item (which had already been paid for out of my bank account). Instead of making any effort to find or replace my paid item, the only thing Evanth from Customer Service offered was a credit or refund. I chose a refund as I will not be doing further business with a company that does not fulfill their obligations. Guess I’m going to shop on Amazon. Very disappointing experience.
7 years ago
Norman Hayashi
I bought a $36 Two people: 10 course yumcha on Groupon. Please tell me, are my eyes reading things wrong? Because when me and my partner went to the restaurant and showed our voucher, we got treated like beggars. It took them 5-10 mins to serve each course individually, and they only gave us 2 small piece of dumpling per course (1 dumpling per person). This is in Sydney, Australia where we can still get a decent meal for two with the same amount of money.
What disappoints me is that Groupon had doctored fake reviews on the page to entice people to buy vouchers. The reviews I read before I bought the voucher came up the same as today (written almost a week ago) but today's one claims that it was recently written (7 hours ago). I bet that the same reviews will appear tomorrow with the same time tag (7 hours ago). And when I proceeded to find a review/feedback button on the page, it has been removed although it has details showing that I have redeemed the voucher. When looking up Groupon's FAQ page it says that they're trying to protect businesses from internet trolls. Why would I spend bloody $36 just to be a bloody internet troll? I'm just trying to enjoy a meal here!
From now on, no more shopping with Groupon for me. After I receive the last item I bought from them I will deactivate my Groupon account.
7 years ago
N Paradise Bradenton, FL
I ordered a Grey Line tour for Charleston and tried to cancel it 10 days prior to departure. I was told it was non refundable. I was shocked as I NEVER agree to those type terms. I asked for a Supervisor and she alleged she had contacted Grey Line and they said no refund was allowed. Someone is being untruthful or they neglected to advertise appropriately. Never again will I try Group On!
7 years ago
Lorie Jean Morrissey Dayton, OH
I ordered my daughter a pair of boots Mukluks in Black! Got them fairly quickly but they were Brown! That was October 30th 2018 So I contacted customer service through messaging and they said they would take care of it and send me the black ones that I order! Mind you this was birthday present. On November 17th I received my order from Groupon and again they were a pair of brown boots not the black ones that I ordered! Very frustrated that they could not overnight me a shipping label! My computer has crashed and now I have to go somewhere to download the free shipping label in order to return these boots! Very disappointed that my first order was screwed up two times certainly will not be ordering from Groupon anymore even talk to a customer service rep they told me the same thing there's not much that they can do except for me to return the boots and then wait for my refund! When my order specifically said black mukluks not brown or tan I figured I'd give it a try and just wait for the black ones to come and when I got the same screwed up order that I did the first time I realize I won't be ordering from Groupon anymore!
Thanks for reading this
Lorie Morrissey!!
7 years ago
Collette Campbell Tallahassee, FL
Abhorrent customer service!! I signed up for their select service in anticipation of placing a large order. I tried unsuccessfully to place that order all day, called customer service, elevated to internal administration, and still couldn't place the order due to a computer error on their end. Finally went to living social and placed the same order successfully, had one small glitch in the order, talked to their customer service and it was resolved immediately. Then contacted groupon back wanting to cancel select service because their service was worthless and I was unable to buy anything and don't intend to return and was told I couldn't cancel for 6 months and fees aren't refundable. I had signed up less than 24 hours ago and they were the reason their competitor got a huge order from me instead of them!
7 years ago
S Mc Bloomington, IN
We bought a Groupon for Here to There Movers in Columbus Ohio. The movers showed up and then when loaded they have to log the time, they asked if they could round up about 15 minutes (keep in mind we pay by the hour so we said no).
Then it took them almost 30 minutes for the 10 minute drive. Took another 15 minutes to back into the small driveway.
The drug the furniture across the driveway, then hit the walls a couple times leaving gouge marks, when asked to be careful we were advised "It'll be alright, that's what insurance is for".
There was damage to two walls, damage to our dresser. The owner/manager came out the next day to take pictures and now we are advised that there "wasn't enough damage to compensate", he also advised that the movers were tired from a morning move and this was the first time he had used them. So I guess it makes it alright to damage our property with no compensation.
Also, they did NOT honor the Groupon as a whole, they told me that Groupon was doing false advertising and it ended up costing twice what it should have!!!
7 years ago
Hannah
I have ordered from Groupon lots and this time I have been left not wanting to use the site again! I ordered a parcel and after a while of not recieving it I got in touch being told it had been deleived and needed to talk to yodel. I done this to to be told that Groupon had give the incorrect order number for my parcel and it was not linked to me or my parcel. Going back to Groupon they told me they couldn’t send me another parcel and didn’t really have much to say!
I demanded my parcel get sent and I recieve a refund. Telling me they couldn’t re send my parcel and would refund me however refunded me with Groupon credit which I did not want!
I will not be using them again and disgusted in their customer service! That’s one customer you have now lost!
7 years ago
Daniel Bowman
Disgusting company with no values. I purchased a KARCHER 4K pressure washer. There was no reference to it being a REFERBISHED ITEM. I have screen shots to prove it. £122 36% off compared with Argos it said!!
I paid through PayPal and of course PayPal provide the address for the seller. Days later I wondered why it had not arrived so I checked the tracking which advised that parcel force didn’t have enough of the address to deliver the item. Groupon had missed off the first 2 lines of the address! I took a look at My Orders on the groupon page and noticed that REFERBISHED had been added to the details on my order. Both the screen shot of the original advert and my invoice emailed by groupon made no reference to the item as REFERBISHED!!!
I imidiatly contacted PayPal to report a claim and contacted Parcelforce and instructed them to return the item to the sender. I also contacted Groupon with my findings and complaints!
PayPal have been amazing, Parcelforce did as instructed and Groupon couldn’t be bothered to respond however they did change the advert adding REFERBISHED to the item!
Groupon did finally email 2 days later offering Groupon credit £122!!!!!!!! Why would I accept that as under distant selling your entitled to a full refund provided you notify the seller within 14 days. I received a second email advising my request had been passed to payments team but no apologies for the deceitful underhand and downright illegal behaviour from Groupon!
Pay Pal have closed the case in My favour and are issuing a full refund. I WILL NEVER USE GROUPON AND WOULD URGE NO ONE ELSE! If I could have I would have given ZERO star rating!
7 years ago
Bethany S Chicago, IL
Groupon’s site accidentally processed my order twice, but I did not receive confirmation of that within the 2 hours in order to process a cancellation. You can only reach help through chat, which proves useless because they just copy and paste the same remarks to everyone. I was told that when the second rug came I would simply need to return it. I did so, reached out again to confirm and they told me they could not process a refund. I called the rug company to confirm receipt and they said they could only give that info to Groupon directly...which is hilarious because of course they are not going to call. I asked repeatedly to speak to some directly at Groupon but I am told someone will reach out to me via email, which does not happen. All of this inconvenience and no reimbursement is completely groupons fault. I do not think purchasing from them is worth the hassle. I will not be working with them moving forward.
7 years ago
Slavya Carvajal Norwalk, CT
My experience with Groupon has been extremely frustrating. They are a shady company. First off there is no one to complain to when you have a problem. The actual deals aren’t really deals and the companies they are working with have trouble honoring the “deals”. I ordered a cart that was put together terribly and shipped to me. I have had nothing but terrible experiences with them. I have lost loads of money on deals that I let expire then they disappeared from the expired list so the money is lost no matter what they say. You can’t complain to anyone because they never answer the supposed telephone number for customer service. I have since deleted the app.
7 years ago
Samantha Henry Taft, CA
My friends and I purchased a club crawl (VIP club crawl experience in Las Vegas was the exact name) for my friends bachelorette party in Vegas. Once we got to the spot where we were supposed meet, we sat and waited for the host to show up. We waited for probably about 2 hours and they never showed up! So we emailed Groupon trying to get our money back since we never received what we paid for. Groupon at first said we couldn’t get our money back and after we pushed said they would do an “investigation” to see what happened. Well that was 2 weeks ago and they have ignored several emails and we finally had to just file a dispute with the bank. So basically it seems we got scammed and Groupon didn’t help at all. I will NEVER shop with Groupon again.
8 years ago
Isabel
I am very disappointed of the they ways Groupon treat a issue of fake advertising. First, groupon kept giving me nice automatic responses with nothing clear. I feel groupon didn’t help me at all, I had to proof the product I bought through them was fake, first with pictures, multiple calls and at then end I had to write to the original product seller “Sealy mattresses”, where they confirmed the mattress was fake. Without that I don't know what would have happened since the merchant didn't want to pick up their mattress and groupon was more like an observer.
I haven’t receive any apology, any call from a manager, nothing at all, and I think it is a big issue to sell fake products, instead of that, they change the add, and now is “last sale” leaving customers with no way to protect themselves from this merchant. They didn’t take away the product as it would be expect.
I understand maybe there are satisfy customers with this product, but now they know is fake, so they should 1. take the add away, 2. give a real description of the product and taking out the brand Sealy, and of course never make it last sale as they did leaving customers unprotect.
This problem tooke hours of my time to resolve and a lot of anxiety, $650 dollar is a considerable amount to be expended in a fake product.
My advise: don’t buy bid things on groupon, and always make sure you can return it, since seems they don’t really care about authenticity of what they promote.
8 years ago
Hannah Kresge Golden, CO
I purchased a hotel room on Groupon for the Ramada in Glenwood springs. When I looked up the address for the Ramada it came up as a permanently closed business, I drove over there and it was no longer the Ramada but was a La Quinta and I was not able to use the Groupon. I immediately contacted Groupon and told them the situation thinking that they would be able to give me a refund and they did not. I have been in contact with customer support for months and they have not been helpful at all. They will not give me a refund and are telling me that this is my fault. They have been horrible and rude. Do not trust the Groupon getaways and do not purchase them.
8 years ago
T&A
Bought a Madrid black Otterman KS bed on the 10 September '18 with a 7 day delivery attached. I got rid of my old bed to make way for new carpeting and decorating, so was sleeping on the floor knowing my new bed was on it's way. Silly me.
Called and managed to speak to someone on day 6 to possibly find out about delivery so that we could be in when it arrived - told to call back the next day for an update if it wasn't delivered yet. Called the following and was told it was on order and not to worry they will check to see why there was no sign of it....and we were to call back the next day. Called the following day, gave me a £20 Groupon voucher for inconvenience, to be told they would now try and trace it and would forward an email to me once they've investigated......no email! Called the following day to be told my order was escalated to 'higher up', it was still on order and they would investigate. Then got an email saying that I had the full amount credited to me as a voucher to spend however I wanted - WHAT?! Called them to be told that that was incorrect and they would give me a further £30 Groupon voucher for more inconvenience (STILL NO BED THOUGH) and they didn't have a clue what was going on but again said they would investigate more and would now forward the courier details to me so that I can call them myself. This after speaking to a different person each time and each one couldn't give an explanation even though the 'system' had my complaint details on it. It was as if they knew what was going on in the background but were fobbing me off with anything just to keep me quiet. (Got the email - courier is in Malaysia! Now it was late Friday, and I couldn't get hold of them till Monday). More sleeping on the floor for the weekend with no explanation from ANYONE at Groupon, not even the slightest hint.
Woke up Saturday 22-9-18 to an email telling me that my order was now cancelled and that my funds would be refunded back to me BUT, it could take 5 - 7 days to get it WHAT??!!
NO explanation what-so-ever as to what was going on or why the bed wasn't going to be delivered, just cancelled.
All I feel is they read from a sheet and just feed you brown stuff because the one doesn't know what the other is doing even though it's in front of them on the screen - unless they do know, and know it's a total MESS.
Groupon - You suck!!
8 years ago
Herman PARNES Staten Island, NY
Not all items are what they seem to be. The dumplings maker is said to be steel. It is aluminum. The small size is too small to make a proper dumpling. I sent mine back and ordered the large size. That is not long enough to press a dumpling unless you use two steps. A waste of time. Bottom line use a fork to seal the dumpling.
8 years ago
Sidney East Texas, PA
Merchants and customers BEWARE !
I have been dealing with Groupon for several years and yes they brought a lot of people into my business but now they have change things . Now when clients Groupons expire, merchants are not getting the money we cannot redeem them before service is complete And customers and merchants will not get your money back!
Merchants should be able to redeem before clients Groupon expires so they don’t have to deal with the hassle and Merchant should keep track . That Groupon has warned me that if I do that that they will not continue with our Agreement . Why?
Merchant should be able to redee and put in a redeemed but not used file..
so clients are good to go ! Groupon wants no part of that seem to be a scam going on and they are going to be reported to the Better Business Bureau because I do not believe that they’re given that money back to the client or to us as merchant s once expires.
8 years ago
Casey Queen Creek, AZ
Hello, my wife and I purchased a two night stay through Groupon and while doing so thur site froze up. We did not receive a confirmation so we tried it again and it went through, but just as the second attempt went through I also received confirmation that the first one did too. I immediately tried to contact Groupon, which it is impossible to speak to a representative and also informed the hotel that it was billed twice. The hotel did refund the money to the 3rd party vendor, but Groupon will not reimburse our 270.00. My wife and I have tried multiple times to resolve this issue, but when you can not speak to a actual person it makes it very difficult.
If you are trying to save money by using Groupon it’s not worth the few dollars you may save. It’s far more of a headache or at least in my experiences with them. Almost every purchase has an issue or restriction.
I personally will never use this company again.
8 years ago
DELLA BYRNE Murfreesboro, TN
Groupon double and triple ordered some of the exact same items, and billed me for each. Including some things that I never wanted or ordered. Somehow they managed to order me :
5 sets of grey sheets,
2 blue comforters,
2 of the mattress toppers,
2 of the waterproof mattress projectors,
1 more set of grey sheets (diff style)
1 set of pink sheets
2 set of navy blue sheets
3 sets of beige sheets.
🤯🤯😱💥💣💣💣 I lost track of all the orders!
And did I mention that they have a very strict no-return/no-refund policy?
So today I reached out to Groupon customer support. They do not have an option to talk by phone, only by a chat box. The end result was that she requested all kinds of information(everything that is already on my order details) . Said I would receive an email after someone reviews it, she ended the chat after I repeatedly said that I had more than one issue that needed discussed.
Then she locked me ot of my account!! 👿☠🖕👎💥❎💣
Update:
Today I received ANOTHER 3 sets of queen sheets - all the same style and pattern, color. I never ordered these!! And since they locked me out of my account, I have no way to request a return.
8 years ago
Gabrielle Oliver Largo, FL
When you buy something that clearly says MK purse and you get something that clearly doesn't even say MK but some other brand made in China POS purse then, wait two weeks because the birthday good you bought yourself isn't the right person then the costumer service person thought it'd be funny to wish you a happy birthday. I'll never ever but from Groupon again
8 years ago
Marjorie Uy Whitefish, MT
i honestly wish i could give no stars. groupon is a scam if you cannot use the deal they will not refund you your money. if they say your groupon is cancelled most likely it is not refunded. i have one in my account that is 5 years old that i was under the assumption was refunded. it was not and i dont live in the town it was for. fast forward 5 years i purchased 2 groupons for the same service and even the therapist was confused on how i was able to buy both of them when he will only take one per customer. they will not give me a refund or credit for the secondary voucher. they have vague and loop holed policies for their advantage.
buyer beware.
i've learned my lesson......deal based companies will get your money one way or another.
8 years ago
Rashmi Narwani Katy, TX
I had a horrible experience; bought a groupon for a restaurant . The promotional value was $20 and the value paid was $13. The restaurant stopped accepting that groupon. It was still valid so called groupon to get the value back. they agreed to give value of $20 as groupon bucks; however did not see it account for a week called back-got terrible customer service. Took 15 minutes to pull the account; Finally only agreed to pay the $13 as groupon bucks. And no consideration for all the inconvenience we had to face. Had to really fight to get the amount paid back to the credit card. Really bad experience will never purchase anything.
8 years ago
ckc Spring, TX
Groupon Used to be great. Not anymore! I’ve been a Groupon shopper since its inception many years ago. I was an avid fan, buying multiple coupons every week for just about every type of deal offered. Customer service is nonexistent. There is no 800-number or effective live chat anymore. Customer support used to be front and center. That is no more. I recently bought a voucher that clearly states TWO people for Paint nite and yet I only received one validation code. Spent hours, days and now weeks trying to get what I purchased...all I got was frustration and bounced between Groupon 'chat' and the vendor. I have decided never to buy from Groupon again. Customer Service matters Groupon!
8 years ago
Natalia Smith Lewisville, AR
Today was the worst experience dealing with groupon. I purchased 4 spa tickets for spa castle through groupon. Mind you I am on vacation and 4 hours away from home. I made it to my destination and tried to view voucher and continued to get an error. My mother made the same purchase and was able to redeem her voucher. I contacted groupon customer service and I was informed that it had to be 24 hours before voucher can be used but again my mother made the same purchase and used her voucher just fine. When I realized that the lady was not going to be of help to me even after I told her my mothers worked but mine did not and I was at the facility trying to get in. Her only fix to the problem was to purchase another 4 tickets directly from the facility. At this point I'm upset because they have my 120.00 but refuse to release my vouchers and the only resolution you wanna provide is to spend another 120.00 on something I already spent money on. I requested a manager or Supervisor and was told she can take my name and number and have someone call me back. At this point I'm getting more and more upset because a manager or supervisor should be readily available to speak to someone who requested them especially since I'm waiting in line at the facility with money paid and no vouchers. I never got to speak to a manager or Supervisor and the customer service agent rudely hung up in my face. I will never use them again, ever!
8 years ago
Rabiya
We tried to book a Groupon deal to Italy together for 7 of us for August, We purchased the tickets on the same day but different times.
The dates are still being advertised on Groupon.
Once we made the purchase we got our codes so the guy 'agent from weekender breaks' called us to run through the details for our holiday, he was saying that there are no dates he can find for us for us to travel together and if we did want to travel together between the dates advertised on their site then we would have to pay extra! He then pushes me that we can move our trip to the next month and he can do us a good deal?! I asked him to email me the details but he replied that he can't email me any info, that he could only email me information once I confirm and accept to what he was offering me?! I mean no reputable travel agent will have such atrocious customer service so my advice to anyone is be careful when making a purchase. At the end of the day you get what you pay for!
8 years ago
Julie Runnels Dallas, TX
So back in May I made several orders to Groupon for some graduation gifts. Two days after ordering I realized that they had some funny address for me and we’re shipping the items there. I immediately called Groupon who assured me they would fix the situation.
After countless hours on the phone, hundreds of emails, many many online chats... they are not willing to rectify the problem! They don’t care!
It is a matter of over $800- and I cannot be the only one who has had this issue! If you have had a similar problem please tell me?
I am planning on hiring an attorney to keep this from happening to other people! If you have any recommendations for a good attorney please let me know?
8 years ago
Abigail Padilla Brooklyn, NY
I'm a customer who purchased in advance. Groupon doesn't take care of customers like me. If you purchase a Groupon in advance and something goes wrong with the merchant, Groupon only gives you a three day window to refund or credit your money. They don't care for your circumstances. A vender told me that my Groupon wasn't valid because I've been there before so I had to wait a year even though the Groupon would expire before a year. The vender didn't care and because I purchased the ticket early, my three day period for a refund was up. I'm not using Groupon again. living social has better customer service. I recommend them.
8 years ago
Rachel Klingenberg Wichita, KS
So I ordered one time and will never ever order again. First of all, I ordered a cooling mattress cover that was about sixty bucks. That makes a good dent in the bank account. Apparently for groupon goods they will take out TWICE the ammount you owe them to 'make sure it gets authorized' and then will put back the second half when it goes through. That could've overdrawn my account had I messed up and not paid attention and earned me a fee which groupon nicely told me in a chat that they did not care about. Secondly I then go find that the entire product had been refunded so I got all my money back BUT I did not ask for a refund. I wanted my product I had ordered and gone through trouble getting. Apparently, I won't be getting it. I am not happy that their customer service is so poor and the person 'helping' me was rude and then I don't get my product because some how it got refunded when I didn't ask for it to be? I am beyond dissatisfied with the company as a whole. They don't take care of their customers or care to. Ontop of that I don't even get what I ordered...
8 years ago
Joanne Phoenix, AZ
I have used groupon several times but no longer will. They are making it harder to get service help & my last encounter trying to get something fixed took 6 chat calls (no one ever responded to my email requests!!) and the last person basically said it was my computer. This company is digital right? And they cant figure out how to send a pdf of my certificate to my email that doesnt say "file not found" when I click on it. The last rep actually told me to reboot my computer. I had already tried to print from my phone, my tablet & my computer. It should be that hard for service reps to do something that simple. I asked for a managers name & number & was told they couldnt do that....which tell me that management doesnt much care either.
8 years ago
Lora shoemaker Menifee, CA
Placed one order for 4 items. I got order confirmation and saw shipping address was wrong. Groupon website says you have 2 hours to edit order. I changed shipping address. Here starts my nightmare. I got notification items ready to ship and it showed an address in MS I sent a Christmas gift to. I contact Groupon and was told I had inadvertently cancelled one items when I corrected the shipping address and that even for one order number you have to change the shipping address for each individual item. So after speaking with 2 customer service reps and 2 supervisors I have no resolution. I was told its to late to change shipping address, I will be issued a refund for the item I cancelled(I didn’t cancel) and now I need to contact the person I sent a Christmas gift to and ask them to send me my order and I will reimburse them. So like they say you get what you pay for. If my order got that screwed up how customer friendly is their shopping cart site???? Again one order number but have to change shipping info for each item separately and some how 1 item cancelled. SOOO I just placed an order with AMAZON for the chair cover they say I cancelled(I did not) and will receive it in 2 days and as for the items ordered thru Groupon at this point I hv not idea when I will get them. No help from Groupon customer servive what so ever. Should have place whole order thru Amazon. I know better for next time!
8 years ago
Daymara Saborit Gardner, KS
I have bought a few things here which is not horrible if you are trying to save some money. My latest purchase was a 3D microblading from Wax Spa in Miami a gift for my mother and one for me, when I called to schedule an appointment I was told that there was a mandatory service fee of $72 because it was a fee based on the cost of the service not the Groupon. Now I’m late to cancel this Groupon and get a credit and I will not pay a fee that is almost the value of my Groupon. This is false advertising, and abuse for customers like me that has always pay for a Groupon and that was the fee for service. These hidden fee shouldn’t be allow and this company shouldn’t do business with this type of company.
8 years ago
D S Pensacola, FL
BEWARE of Purchasing Mayhem Mystery Experience
Purchased: April 17, 2018
Total Price: $58.00
When attempting to make reservations on website we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the company’s telephone number and was unable to talk to anyone, received automation stating “mailbox full”. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to something else. “A web development platform that lets anyone create a beautiful website using simple drag & drop tool – for free!.” NOT “Mayhem Mystery Theatre Company.”
We have traveled from Pensacola, Fl. to Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of “Mayhem Mystery Theatre Company”.
The address: 7056 South Kirkman Road Orlando, Fl. 32819 is actually a business “Espeto Steakhouse”, employees there have never heard of “Mayhem Mystery Theatre Company” either and are going to report it for using their address.
We visited: Dixie Belle’s Café 7125 South Orange Avenue Orlando, Fl. 32809 and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY.
** Note: It appears & evident that “Mayhem Mystery Theatre Company” is a SCAM and does not exist.
"Groupon Support" supports this SCAM. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements. The Company also runs under "Mysteria Mystery Theatre Company."
8 years ago
Linda Pham Philadelphia, PA
groupon sometimes processes your orders through twice even though you've only ordered once then put multiple pending charges on your account. they then won't cancel the order until the extra orders are delivered. from there, you as the customer have to handling returning the extra items and wait until groupon receives the items to receive a refund. highly inconvenient. also, there is no customer service to speak with, only emails or online representatives with canned responses.
8 years ago
Marguerite Cravatt Pensacola, FL
I think groupon sucks. I bought a massage and when I called, the therapists was not available for a month. I tried three more and the same problem. I think they just didn't make themselves available because it was groupon. I wanted a refund and cancelled within the three days, but all I got was a stupid group bucks credit. I will NEVER, NEVER, NEVER use this stupid service again. When I tried to get help about this problem it was impossible. What a scam and a rip off. I hate giving my money to a bad service. I hate it when the company is so bad that they make it impossible to reach them directly. NEVER AGAIN!!!!!
8 years ago
Roger stokes Edmond, OK
I booked a room at a hotel in Amarillo. The morning of the reservation day we had bad weather and it prevented travel to the destination. After contacting them immediately by chat, since you can't actually speak to a human being over the phone, I was told they would research it and get back to me in 48 hours. So I thought ok they got this I'm good. 5 days later I contact them because I hadn't heard back from them. The say they are still researching the issue and they need more time. 6 days more and they finally email me and basically said "sorry but you're out of luck, screw you, screw the money you spent." So I contacted them again by chat and they proceeded to further insult me by repeating the same crap and refusing to simply issue any kind of refund. Needless to say I will never use them again.
8 years ago
Aimie brown
I ordered a peppa pig inflatable peppa pig play mat. The item is fantastic but the only let down is filling it up with water. The bit where you put water in is very tricky because it’s such an awkward hole and you have to stick your finger in it to keep the water in.
8 years ago
Dennis Merritt Simi Valley, CA
My wife ordered a Groupon for our whole family in Hawaii she put in the search for Oahu but the big island came up for some of the Groupons she accidentally clicked the wrong Island she realized right after she had made a mistake we contacted Groupon and their attitude was tough all sales are final we explain the problem it was an accident we even talked to one of the lead customer service people his attitude was cut and paste this tough all Groupons sales are final
Since then I have researched Groupons customer service and it seems many times this is their attitude once they have your money watch out they will never return it even if there's a problem it's definitely not customer service my wife says it's customer NON service
8 years ago
Robyn Plyler Phoenix, AZ
I have a new email address because my old email address was compromised. I no longer have access to my old email, so I have a new email and this is the only email address that I use currently. I set up an account on 3/14/2018 because I saw an offer I wanted to purchase. My account gave me an error message that there was an issue with my billing information. I have spent a total of at least 20 hours on the phone, chat, and email support trying to resolve this issue. on 3/20/2018, an Account Specialist was able to remove the purchase block on my account, but the offer I wanted was sold out. I chose a different offer to purchase and finally, after 15 failed attempts my purchase went through. The following day, I received an email that my account had been closed for terms of service. When I called, nobody could tell me the reason WHY. I then spent an hour on chat and my account was reinstated because I explained my situation that I no longer have access to any former email address, and this current email is my only and current email address. Today, 3/23/2018, I see an offer I want to purchase, and my payment information is blocked again. I try another card, and that is also blocked. I spend another hour on the phone and an hour on chat, and am told my account is deactivated again, and have to explain all over again my situation because apparently Groupon does not keep records of conversations. I have received very poor customer care. During all of this time, I have also been lied to. I was told on 3/18/2018 that my account would be unblocked within 2 hours, which did not happen and the offer ended. I was told today 3/23/2018 that a Chat agent successfully processed a purchase and I received a confirmation email and the charge appeared in my bank account, then received notification that my account has been permanently closed, lost all credits, and my order that was placed successfully was revoked. I would like to hear back from Groupon Management regarding the poor service I have received in the last week and would like my account reinstated with the credits that were on the account in the amount of $23.00.
8 years ago
Debbie Potts
Up until now I have been a regular user of groupon. But my last purchase was the first time I needed to contact their customer service team with a problem. Their customer service team to be frank it’s the worst customer “service” I’ve ever experienced! I have been misleaded, insulted and been met with complete rudeness and only gone around in circles with the company hiding behind terms and conditions despite admitting fault on their part. They failured to do anything other than follow a script! Groupon offer items at reduced prices which sometimes are good offers. However, my one star rating reflects the horrendous customer experience I’ve received, having had to arguing with them for the last week over an item worth £5. I am so insulted by their responses that from now on I am boycotting groupon and would advise everyone else to do the same. Mainly because if you ever find yourself in a position where you require assistance with your purchase and need to contact their customer service team for any reason, don’t expect to receive anything than to be met with hostility, riddles rudeness and a lack of respect. They have an inability to use initiative or to treat customers as as individuals or human beings
8 years ago
Susan Siddall
Purchased McAfee virus from Groupon, on entering the product key code it came up as invalid. I contacted Groupon who told me to contact McAfee, which I did. McAfee told me to contact Groupon to reactivate the key code, this I did. I received a message that they will get back to me in 24 hours, 48 hours later received another message stating they are busy so if resolved to type this in to my reply. I waited another 48 hours andrive still didn't receive any response so sent another message to them, but needless to say I got NO response!!! There is no way I will buy from them again, my previous purchase was luxury pillows, they were the cheapest crappiest pillows that I have ever laid my eyes on. I ended up using these as filling for my dogs bed!, once bitten whow me, twice bitten stupid me, won't be bitten a third time. Do not buy from Groupon as all products are sheer tat.. I learned the hard way.
8 years ago
Charlotte Coleman Gulf Breeze, FL
Purchased Groupon from Deep Dermal Beauty. Michelle was professional and very helpful. Have continued to use her monthly and always enjoy the relaxing sessions.
8 years ago
Cynthia
My son gave me a groupon for Christmas for 3 massages for a Paul C. RMT in Victoria, BC . You are still selling his promotional groupons, only he is not providing the service. I have been trying to get a hold of someone so that my son can get a refund for one massage. He is unable to call as he is out at sea out of Perth, Australia. Paul abruptly canceled my last appointment at the beginning of February and said "don't call me I will call you" that is a month ago, he hasn't called, I have called him he isn't honouring his obligations. Refund my son for one massage. You have made it impossible for anyone to contact group-on, no customer service line, no chat line and no ability to speak with anyone. Clean up your service or lose customers. I for one will instruct my son not to use your service until you can provide 'real' customer service. We have had nothing but problems with the 2 group-on gifts he purchased for our family at Christmas .
8 years ago
Maxine Downie
Just wow! I never write reviews but felt I owed it to Peter after how good he made my back feel. Very skilled and knowledgeable with perfect pressure. A big thumbs up!
8 years ago
Renee Orlando, FL
I'm incredibly disappointed in my Groupon experience. Any in-home business should be marked as such. I was terrified at one experience and did not go back to finish the item purchased. AND the language used in offers should be clear. Writing 10 classes OR one-month unlimited classes is deceiving as the "fine print" says must be used in 30 days. So does that mean you only get 10 classes in a month? The word OR means one OR the other. Too misleading.
8 years ago
Brooklyn Breanna Ratledge Forreston, IL
I accidentally made a purchase and I wanted a refund, my girl Jeniel on the live chat refunded me and even helped me find better deals. I'm pleasantly surprised by that and she was super sweet and nice.
8 years ago
Jesse Washington, DC
I spoke to a very rude representative named Madhushree M. The most basic part of customer service is recognizing you have a customer. They did not even bother to ask how may I help you? I wanted to reserve a sip and paint for myself and my girlfriend. I was also inviting several couples to join us. After this rude treatment I told them all to cancel the order. We will find something else where we are at least treated like people. I used to work in customer service and this was a very poor representation of what I thought Groupon is. I will make sure I tell all my clients and guests and friends to steer away from using Groupon. As a sales coordinator for my company I meet many people everyday looking for events and things to do. I will make sure they all know about this terrible experience
and we will go to great lengths to make sure we exhaust every other option than to use the shoddy services of Groupon. They have forgotten that they are dealing with people.
8 years ago Edited September 14, 2021
