Crutchfield
Is This Your Business?Author: Kalicia Bateman
LAST UPDATED: April 19th, 2022
Top Ranked Companies
The Good
- Great customer service
- Lifetime support
- Extensive audio selection
- Free lifetime tech support for your audio products ($99 if your products were purchased somewhere else).
- Free audio installation kits with most car audio products.
- A generous 60-day return policy, however, the items must be returned completely packaged and undamaged.
- An extensive knowledge base that includes installation guides and how to purchase product guides.
- PA Speakers
- Audio recording equipment
- A wide array of microphones
- Monitors for recording and public performance
- Computer recording
- Pro Audio Headphones
- Home recording solutions
- Cables and Snakes
- Stands, cases, racks and bags.
The Bad
- More information
- More products for devices
- For classic cars and motorcycles, we would like to see more "vintage" products available. Some of the electronics for classic cars had a digital display, limiting the "vintage" look of the radio display.
- Increase the number of GPS units and resources available for motorcycles, as there are only two GPS types for motorcycles.
- Better define how to package a product if it is going to be returned. The website doesn't give very good information for how to repackage a product and the amount of a restocking fee.
The Bottom Line
- The great customer service, an idea that is built into the very core of their business operations.
- The free lifetime support for products purchased directly from Crutchfield
- The free installation gear that comes with most car stereo purchases.
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Review Source
Jim Nussbaumer Estes Park, CO
I have seen Crutchfield for years but never bought from them before - not the right combination of product and pricing. I recently bought a new receiver for my older car and was very pleasantly surprised. Their prices were competitive and I got the product in 2 days. I was installing it myself so I had reason to call their tech support line. I was actually able to talk to a support specialist quickly - no long wait and no phone-tree getting thru to someone. The support was based in the US and they were very knowledgeable and helpful. I wish all companies had this type of support. I will definitely recommend them to my friends.
5 years ago
upnorthwi Philadelphia, PA
I purchased the Sanus WSTV1 TV stand as I needed a pedestal type mount for my application. This stand is heavy duty, all steel and weighs 30 pounds. It will easily hold most TV's and all hardware is included.
As far as my purchase from Crutchfield, I choose to buy one from the Outlet. I've done that previously and products were virtually new. So I decided top save a few bucks. Everything was packaged as new with the exception of a lot of the hardware was not separated and was in a ziplock bag, I suppose from the previous purchaser. That was a little irritating having to sort it out and figure what was used for what. If purchased new, every fastener is separated by size.
I'm happy with the stand, and went to do a review on it. Then I noticed the price was lowered almost $20.00 on it. I contacted Crutchfield and they immediately refunded the difference.
Excellent company to do business with, never disappointed. They may be a little more sometimes, but I'll pay for good customer service and support. I've been a customer for over 40 years.
5 years ago Edited September 14, 2021
Mr. P71 Sacramento, CA
Great place to start your search for car audio. Their website is superb for comparing specs and finding what fits in your car. You can sometimes find better prices elsewhere but they're usually comparable if not better when adding free installation kits and shipping into the calculations. Their customer support for installation is amazing! I once had a problem and the rep I got wasn't familiar with either the car or the product. He (the rep) asked to put me on hold and then said someone else would call me in a few minutes. I figured I was screwed but about 10 minutes later another rep called and walked me through my issues and I was on the road 30 minutes later.
5 years ago Edited September 14, 2021
JJWalsh Coatesville, PA
Wow! I wish shopping were this easy everywhere.
I needed to replace the radio receiver in my daughter's 2006 Acura MDX. While searching for a new receiver, I came across Crutchfield. I had never purchased from them before. I will again, though. Their level of service and quality of information is light years ahead of the competition.
Crutchfield's web interface made it easy to narrow my search to only those receivers that would fit in her car. Once I chose the receiver I wanted, Crutchfield suggested all the other stuff I'd need to install the new receiver. As soon as I placed my order they emailed me installation instructions...for the 2006 Acura MDX! When products arrived, one day later, I was surprised to find that every wire in the new wiring harness was clearly and accurately labelled specifically for my installation.
The installation was a breeze. Now my daughter's 2006 Acura MDX has Apple CarPlay with a large touchscreen interface, hands free voice control, and steering wheel control for volume and play.
5 years ago
Dr. Z. Provo, UT
I've received the order in a 'promptly way!'
My 'beef' is with the delivery co., which just left the box at the door...rang the bell & went away... The box had some 'cuts' on it, as well as one of the corners was dented! (Again,... I believe that this is NONE on Crutchfield!) The inside packing had also a little bit of a 'cut' (- corresponding w/ the ones on the outside box, of course -) as well as some 'dents on one of the 'Styrofoam blocks." No visible damage on any of the pieces. (Not sure -as yet - IF they will 'fit' our "room situation!')
( "PICS' were taken, just in case....)
Anyway... prompt services!
Good luck in all! Keep up the good work!
Merry Christmas & a Very Happy New Year to all (& to all a very god nigh!)! :) )
BE & STAY SAFE! - USE A FACE COVERING!
Dr. Z.
5 years ago
ChattMatt Norcross, GA
I haven’t shopped at Crutchfield in decades, but needed a Bluetooth radio for my wife’s old car on her birthday. I remembered the great customer service on the phone, in a dialect I could understand. Called them up and had the most pleasant and amazing experience getting the radio appropriate for her skill level and my price point. Crutchfield has mastered online tech for retail! The rep was able to send info on every model I was interested in to my phone. The entire process was quick and effortless! Maybe I’ll get a Bluetooth radio for my old car for my birthday next month. If I do, it will come from Crutchfield.
6 years ago
Allen H. Bloomington, IL
I recently decided I was going to assemble a hi-fi system and promised my wife I would do so being as financially responsible as possible. I took a chance and bought a "scratch & dent" Blusound Node 2i from Crutchfield saving $150 over buying new. It arrived yesterday and I opened the box and set it up this morning. So far this unit is flawless! I have no idea why this was sold as "scratch & dent" as I see and hear absolutely nothing, outside of tape on the original box, that would cause me to believe it's not a brand new unit! I'm beyond impressed and will not hesitate to purchase from Crutchfield again, whether brand new or outlet items!
6 years ago
Phillip Hawk Minford, OH
Needed to replace Shaker 500 stereo in my wife's 05 GT Mustang. Got online on Crutchfield's website and put in year, make, & model. The site gave me every compatible stereo, I opted for the Sony WX-920BT. The site told me absolutely everything I needed from harness adapters to a voltage reducer adapter. I printed off the installation instructions and wiring diagram and installed myself and I'm no where near an electronics guru. The only ding I can give is there was 3 factory plugs with the Shaker 500, i only ended up using 2 with new stereo. The installation instructions and wiring diagrams said nothing about the third plug. But, I still give a 5 star due to the super fast delivery, correct order delivery, and (short of the 3rd plug info) step by step picture diagrams and color coded wiring diagrams. WILL order again when the need arises.
6 years ago
Lynne Wells Walding Hempstead, TX
I emailed on a Sunday, leaving a phone number. Within minutes my phone rang, and it was Archer with Crutchfield. I told him my problem, and although I stated early in the game that I could not spend much money, and had almost no tech knowledge, he tackled my situation, and within minutes suggested the solution. It was very affordable. The following Tuesday I ordered it, and on Friday it was delivered - no shipping charges. It had been left at my neighbor's house, so for a few hours it was "missing," Crutchfield offered to send another. Luckily I located it that same day, so that wasn't necessary. But I have to say that I've never dealt with a company who took the phrase "customer service" more seriously. I highly recommend them!
6 years ago
Arun Wurms Irvine, CA
Crutchfield are the absolute best!!! Their customer service team is friendly, knowledgeable and above all else, they LISTEN. They make you feel valued as a customer and make solid recommendations based on your needs, not whatever product they are trying to clear out of inventory.
At various times over the last three years I have purchased thru Crutchfield a Sony 65" 4K LED TV, Polk Audio tower, center channel & surround speakers, Yamaha receiver, Pioneer car audio head unit w/wireless Apple Carplay, and most recently, a pair of Bowers & Wilkins PX7 Noise Canceling headphones, and every time, EVERY time, I have had a flawless experience from ordering through delivery. A+++.
6 years ago
Roland Farrar Atlanta, GA
C600 replaces my Sony SCD C222ES scad player, transport gave out after 17 yrs. ------ was a great unit ! New changer is excellent works as easily as one would expect------no issues loading/removing cd's. The "pure direct" mode is interesting as it shuts down the digital and "enhances" the analog output-----the output which I would thing most folks use . To my ear I cannot determine the "enhancement"--------- perhaps so, the downside in this mode is the front display goes dark as the manual says it will--------- but why, is sort of a nuisance. Other than that I am perfectly happy with the C600 !!! My system is Crown pre & pwr. amps driving vintage JBL's .
7 years ago
Vincent Manteca, CA
Fast service. It was great that they included the extra parts I needed to install my speakers and included instructions on how to remove the speakers from my vehicle so i could install the new ones. The mounting bracket they sent was what I needed to mount the speakers to the door but none of the hole to attach the speaker to lined up with the speakers I chose. I had to drill all new attachment holes in the speakers to make them fit. Mission accomplished! I knew how to do this but if you have never done this before you might want to have a professional do it. Nothing on Crutchfield's sight alerted me to this.
7 years ago
Travis Lacombe, LA
Installing a sub and amp in my boat
I would recommend calling Crutchfield to anyone planning a complete stereo install or just adding a component to their existing stereo. Thier knowledge staff (Mandy) completely takes the guesswork out of the equation. You can order any or all components with confidence and not worry if you've made the correct choice. I spoke with the same person (Mandy) for almost a week before I made my first purchase and I was very impressed at the amount of time and detail she spent helping me. She contacted me several time via phone and/or email letting me know of different opinions for my installation. I really didn't want to cut a big hole in my boat to install a sub. Once Mandy had all of info on my boat she recommended a location for the sub and I couldn't be happier with her choice. It looks and sounds amazing and I don't have a big hole in my boat. Don't guess or stress about component choices leave that to the pros at Crutchfield.
7 years ago
Robert in SA San Antonio, TX
I have bought several products from Crutch recently, and I was one of the original group of buyers of Crutch assemblies back in the mid-Seventies. I was very pleased with my stereo purchase then, and I am very pleased with my recent purchases now. Let me say this (and let you hear, please) there is no other company selling anything that has customer support like Crutch. Crutch is in a class by itself in regard to support. This is important in the electronics retail world, because the systems today are so confusing. The Crutch people are remarkable in their dedication to customers getting the best sound from their buys. I wish every company were as good as Crutchfield.
7 years ago
Ted
I'm not an audiophile but my car stereo/cassette player was pretty much shot. Yes cassette player. And stock speakers were in worse condition. I got a JVC CD/ radio and a pair of pioneer speakers for a pretty good price. It came with all the mounts and brackets and wiring harnesses plus instructions for removing and installing in my specific vehicle. It took me most of the day because I've never done this before and I wanted to make sure everything was perfect and I didn't screw up. Works great plenty loud for me, (no thumping), love the features. Now I don't know what to do with all my cassettes. Anyways Crutchfield made everything easy and the price was right. Thank you.
7 years ago
Brenda Lanham, MD
I cannot express how great it is to dial a telephone number because you are having a problem or you have a question about a product you just purchased — and reach an actual knowledgeable human being on the second ring. No talking to “Tommy“ in India or Pakistan and having to ask for a supervisor because they do not understand what your issue is.
My experience with their customer service started at the moment I decided to call with questions about a GPS I was going to purchase. The person I reached was knowledgeable about their products, made recommendations and a few days later I received the perfect GPS on my doorstep.
Great company customer service set-up geared to benefit the customers, along with great people and great products!
7 years ago
Jeff Aurora, CO
I've been doing car audio since my first car in 1989, and I've always used Crutchfield for my deck and speaker purchases. They always include everything you need from mounting hardware to speaker brackets and detailed instructions on how to install everything. They make car audio simple even for someone who has never done it before. They make the install process something to look forward to, rather than something to dread. I've upgraded every one of my 7 cars of the years and even the newer cars were easy considering all the crazy new wiring they do now a days. Crutchfield is always staying up to date on new technologies and making the necessary parts available to make them work with all their aftermarket products.
7 years ago
Richard Centralia, WA
This was one of the easiest stereo installs ever. I bought the stereo for my Volvo 940, which is not a common platform. They had all the harnesses the faceplates and whatever stereo would fit it. The fitment guide was great, the instructions on how to remove the stock stereo were great, the instructions how to install the new stereo were great. I also got their service where they build the wiring harness for you, I'm more than capable of doing it myself but I was feeling lazy, these guys did a great job of putting that harness together, it looks really professional. I cannot rave enough about the service. Thank you Crutchfield.
7 years ago
Craig C. Bedford, TX
I am writing to share my awesome experience with Crutchfield. I made a recent purchase of a BT45-TOY bluetooth add on for my 2006 Lexus ES330 sound system. I saw an item on Amazon and Crutchfield. Gordo mentioned that they price matched if item was sold and shipped by Amazon. He did the research on my item and verified it was correct for my car. I had no reason to wait any further and mad the purchase. I haven't installed the unit yet but feel so ready. I even received the installation instructions for my car including the speakers and their info. Thank you Gordo and thank you Crutchfield. You have won me over as a customer and I will share the positive experience with others.
7 years ago
Lawrence.S Graham Antioch, TN
My initial call to Crutchfield was regarding replacing the Head unit in a 2010 Kia Soul that I had recently purchased. The Curstome service Rep that I spoke to was a GREAT GUY named Doug. I explaned my situation to him and hye walked me through all the choices I had regarding my inquiry. He not only sent to me in 4 different Email s all the options I had available to me, he also formatted the int price packages with every thing I needed for all 4 choices. Doug was GREAT and he absolutly knew their products like the back of his hand. GREAT communitator, very kind and was patient with me in his explanations of all the thing I could do as well as all of m,y questions were answered quickly. I am,have and will continue to recomend this WONDERFUL COMPANY. You will NOT BE DISSAPOPINTED.
7 years ago
Gumby Avon, CT
I've purchased from Crutchfield before, which is why I went back to them. I researched the radio and equipment I wanted on Crutchfield's site as well as others. The team at Crutchfield are always available to answer any questions and make suggestions. The sales associates make sure you have everything you need to complete the job, but there is never any up-selling - they seem to trust you know what you want. Any sale is never final, the tech support is always available for as long as you own the product.
Staff is very easy to deal with, communications are always prompt. I could have gotten the radio cheaper (initially anyhow) but I know I would have been in the dark and on my own as far installing it. A couple of extra dollars up front is definitely worth the peace of mind of knowing I have everything I'll need.
7 years ago
David Galbo Waukegan, IL
I needed to purchase a new Home Theater Receiver. My adviser, Doc, took all the information I provided him and gave me his "best" recommendation. He even asked where the unit would be placed, as he said his recommended unit "runs a little warmer than most others" and if it was to be put into a closed cabinet he might recommend a different receiver. He compared the specs and options of my older receiver with the new one and said it would do everything that my older one did with no problems. In the end, he was right. I installed it two weeks ago and actually like it better than my older, more expensive, receiver! Thanks Doc, great call.
8 years ago
WJ Long Slidell, LA
I read & use reviews before I order or use a company. So now it is my turn to write one about Crutchfield. I have been ordering from them since I was in college in the 70s and Bill sold bulk tapes (I think out of his garage). I have ordered all my after market car stereos and components from them. I just replaced an under seat Clarion SRV303 powered sub woofer I must have had for 20 years (and it still works) with a Kenwood KSC-SW11 under seat powered subwoofer (it is smaller and sounds much better). Crutchfield sells good stuff and has great support. You may pay a little extra buying from Cruthfield, but you get it back in the thought that goes into picking what they sell, and the support they give you. I have never had a problem with Crutchfield, and they take care of defective merchandise or problems better than anyone - and this has bee consistent over 40 years.
8 years ago
DR JAMES C DENNY Du Quoin, IL
Larry was very helpful in helping me decipher information on the products I was interested in, helped guide me to accessories to make my installation easier and more efficient, and was very easy to work with. Ordering was painless, after price shopping I felt that I received the best deal available, and got a great Value for the products ordered. Products were delivered quickly, and although there was a slight mix-up on the order (sent a powered sub instead of unpowered/ which was sent from the product factory, so may have been their fault) MaKenna was awesome and sent out the correct product immediately, and handled my issue with ease. Installed everything last night, and VERY pleased with the choice of components and performance of the products. Install was helped with the provided detailed vehicle specific installation instructions/video. Overall, VERY happy with my Crutchfield experience, and look forward to working/purchasing with them again on our next build.
8 years ago
Salvatore Cennimo Lodi, NJ
I love Crutchfield. They have a great reputation. I believe this is my 3rd or 4th purchase. Just bought another car stereo and one of the reasons I went with them is that they always supply everything needed for the install. The directions are very helpful and when selecting a stereo, they show you the stereos that are compatible with your car or truck and supply you with the right harness to connect to your auto. No other place supplies you with this much information so that you have a successful install. They also will help you over the phone. This is a company I trust. By the way, did the install this weekend. Love it and it sounds great.
8 years ago
Devin Gardner, KS
I love crutchfield! Last weekend I got tired of listening to the low power and nasty distortion riddled stock auido system in my 2014 miata. So I got on the crutchfield website put in my car particulars and boom everything that would fit in my car right there for perusing. I picked out a new stereo and adaptor for the steering wheel controls, new component speakers for the doors, and even a 10" sub and amp for the trunk. Upon checking out there was other things recommended to make installation that much easier. I picked some but not all of the extra goodies up and was good to go. The shipping was right on time as promised and everything was received in good order. The instructions included with everything we're spot on and very helpful. The research crutchfield does is much appreciated. Everything sounds and works great will be leaving reviews for all my purchases in the near future as I get time with and a little more use out of all the stuff. Thank you everyone at crutchfield it's been a pleasure to do business with you as it always has been!
Devin
8 years ago
Jeremy Riverview, FL
I relied on Crutchfield 25 years ago during college. Went back to them just this week knowing it would be exceptional service as I am restoring an old car with difficult to locate OEM speakers. Gosh was I pleased with the service (Marshall). He looked up the right speakers, with low resistance, told me a perfect no cutting fit, included special wiring harnesses so I could retain my factory connectors, found speakers that happened to be on sale and exceptional quailty. They arrived fast with free shipping, and I received a PDF master installation sheet specific to my exact year make and model. Wow! Why buy from anywhere else?
8 years ago
Andrew Minneapolis, MN
I’ve never written a reveiw before and quit honestly I don’t even know if they are real . With that being said Crutchfield has been excellent across the board. I Ordered a car sterero and speakers online and that went off without a hitch. I decided to install the stereo myself and hit a couple of snags along the way. I did the old YouTube search for some answers and couldn’t find what was looking for so I called Crutchfields tech service twice, I even called on a Sunday and they had Tech support availabe...,that was clutch Crutch! Also everyone I spoke with was friendly, knowledgeable and seemed genuine in their effort. Either there is something in the water in ol’ Virginia or Crutchfield is a company that strives for integrity. It’s refreshing to get service like that they’s days. I’m sure if there would of been problems with my delivery, product etc they would of done their best to make sure I was satisfied. One more thing I’ll be buying my home audio equipment from them.
8 years ago
Mark Wall Sahuarita, AZ
I've been a Crutchfield customer for about 28 years. I've purchased both home and car audio equipment / systems. I really appreciate how they know what fits and what won't. However, in my opinion, the latest iteration of the website has a couple of annoying quirks that detract from your shopping experience. The primary issue I had was that my browser froze multiple time when trying to add a new vehicle (an older Willys) but overall that's a very minor gripe.
As a long time customer I very much appreciate their huge selection, fast shipping and detailed installation instructions. I've only needed to use their customer service one (~17 years ago). Although I don't remember the details it must have gone well or I wouldn't have come back. I have referred numerous friends to Crutchfield and they, as well, have been nothing but impressed. I sure when I start my next project I'll be back.
8 years ago
Brent Lykes Charlotte, NC
Just bought a brand new 2016 LG OLED television. I unpack and set it up but quickly notice there's a smudge on the screen larger than the size of a fist. And it's under the screen, not something that can be wiped off.
I call LG and I'm told that even though the TV is less than a day old they won't be able to do anything for me but send a technician out for repair. Obviously that's not something anyone would want to hear as after it's taken apart it'll probably never be the same. This television is BRAND NEW.
Dissatisfied, I called Crutchfield and explained the situation. Not only are they sending me a brand new TV (backordered at the moment), they're letting me hold onto this one until the new TV arrives. Once UPS drops off the new TV they're going to be picking up the defective television on that same visit.
This level of customer service rivals Amazon and goes above and beyond what any other store or service would do for a customer. I'll certainly be switching to Crutchfield for future purchases.
10 years ago
scotty Saint Paul, MN
As long as you don't need it that day crutchfield is still one of the best places to shop for any sort of a home or car audio and electronics. Always have great deals and if you're returning customer they will send you more incentives to buy discounts, installation help, and even a expert support chat line you can use if tit run into any problems. I have been using them for several years and will continue to
4 years ago
Review Source
David Crocker Reston, VA
I had been comparison shopping for a dash cam for months, so many choices with features I don't need and very little objective information from various sellers. Crutchfield had exactly what I wanted, including the price point. I have visited the store in Harrisonburg years ago, and followed your catalogs and your Facebook articles. So I trust y'all more than any other merchant.
4 years ago
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Rick Horwath San Diego, CA
Back in the day when car manufacturers used standard sized speakers, putting a new speaker in was no big deal. Nowadays, there's no telling what's inside the door or rear pillar. Chrutchfield has the right size for the right location, and even provide wiring harnesses to interface with your car's wiring harness, so there's no cutting and crimping wires together. The best present way to update or replace your car's stereo and speakers!
4 years ago
Review Source
paul P Houston, TX
The staff at Crutchfield have been more than courteous, helpful, and knowledgeable to me. In my interaction over a couple of months on the phone with them. They without their way to mail me some screws for my Klipsch speakers stands and didn't even charge me for shipping. It's the small things like this that keep me coming back to a business. That stand behind the merchandise they sell and know how to keep their customers coming back.
4 years ago
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Richard Grove, OK
I’ve bought several items over the years from Crutchfield. They stand behind their products. I had some speakers that blew and they promptly sent new ones to me when I let them know what had happened. Their website is easy to navigate and the search function eliminates looking through countless products when you know what you want. I will definitely buy from them again.
4 years ago
Review Source
SVS Wireless Soundbar Miami, FL
I haven't had time to hook up the SVS Wireless soundbar but hope to sometime this week. I am amazed that this small unit can produce 300wpc, 150wpc into 4 ohms and 75wpc into 8 ohms speakers. This unit should serve it's purpose well in our soon to be 2nd home (condo) in 2022 or 2023. Thanks Crutchfield for your quick service as I received the unit in 2-3 days from the date of purchase.
4 years ago Edited November 29, 2021
Jorge Uquillas Norwalk, CT
Easy to install, Sounds much better than the original radio in my 1999 Volvo V70 wagon. Crutchfield provided everything needed for installation at a very reasonable price. Received incorrect brackets, not Crutchfield fall since product was packed incorrectly in China, called Crutchfield and Crutchfield replaced/shipped for free. Thank you Crutchfield!!!! You guys are the best and always looking for the customer.
4 years ago Edited November 22, 2021
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Steve Raley Albuquerque, NM
I don't know that I've used Crutchfield before, although I'd certainly heard of them.
I was looking for a stereo component rack and, while I paid more than I was looking to pay, the rack I got (Pangea Audio Vulcan Audio Rack) is a better rack and is actually large enough to accommodate my components. You really do get what you pay for.
Oh, and the second best thing is that I got my rack two days after placing the order.
I will not hesitate to do business with them again.
4 years ago
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Rory Kirker Lorton, VA
I wanted another pair of speakers to add to my Focal 806s. Found Crutchfield on the net, with a lot of choices and enough detail that I decided to purchase two 816 Focal speakers. For me, the 816s go perfectly with the Focal 806s. Movies are more enjoyable and when playing music, I'm hearing wonderful sounds that I hadn't before. Crutchfield beat Amazon's price, and even with free delivery, I received the speakers in 1-1/2 days.
4 years ago
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Dean Parkinson Wentzville, MO
Knowledgeable sales and support staff. Excellent experience (as always). You could get a slight bit cheaper elsewhere, but it is worth a few extra bucks to get their support. When I needed wiring help and couldn't find any answers on the Internet, their support had the answers I needed to get it wired right and done quickly. Having that kind of experience and knowledge at your back is why I keep coming back.
5 years ago
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Windell Memphis, TN
I was shopping for a mag cartridge for my turntable, I was specifically looking for Audio-technics brand. I found a big selection at Crutchfield to choose from. The one I chose was reasonably priced and produced incredibly clear high and low sounds upon installation. I liked it so much that I came back here and bought a second one for my other turntable.
5 years ago
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Stephen Hornak Cypress, CA
Excellent customer service. Amazing offers of free and comprehensive installation guides. Free brackets needed to install the speakers. Free wire harness that make installation plug and play. No cutting wires and soldering. Excellent search guide tailored for my vehicle. I cant say enough good things about Crutchfield and I WILL be back to buy the rest of the speakers I need.
5 years ago Edited September 14, 2021
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Jay Hensley Holly Springs, NC
Shopping at Crutchfield is always a pleasure. They have very fast standard shipping and when you purchase from them you know you will get the best customer support should you have an issue. Their technical documentation is second to none. If buying audio equipment for your car their website will guide you to the right product for your make and model. Highly recommend!
5 years ago
Chad Meadows Three Rivers, MI
Look....I really don't want to seem weird.lol.but I'm 47 year's old and have been buying my stereo equipment from them for 30-31 years ..... Seriously...way before there were e-mail addresses. They have from day one stood behind every sale and made good for any imperfections immediately and without question TOOK CARE of the customer in every way shape and form..... and pleasantly!
Amazing job to your company and staff!
Thank you crutchfield and staff for keeping this company #1 for price, dependability and customer service since day one in 1974
5 years ago
Kelly King Harrodsburg, KY
This is my second purchase from Crutchfield and it's always a pleasure. They had what I wanted and two-day free shipping as well! Hard to pass up a deal like that. The online experience is always easy and the price was right for the DAC that I ordered. They always have a deal or two as well.
Crutchfield is a great place to get electronic gear and I'll buy from them again.
5 years ago Edited September 14, 2021
ed s. Bakersfield, CA
I've been buying from Crutchfield for almost 20 years. Not often but I have no complaints.
Even with my previous order I wasn't 100% happy and I was able to return it for a full refund even though I installed it. You just don't see that kind of service.
That's why I'm here as a customer for another 20+ years
The order I just placed and received arrived a day faster than promised and that worked perfect for me. Thank you Crutchfield
5 years ago
SNC N Idaho Chicago, IL
Amazingly fast shipping, accurate instructions and secure packaging. The speakers were a little disappointing; they don't sound that much better than the stock B&O (Ford) speakers in my F250. May have to do more (amplifier)? If I had to do it again, I would have ordered the Hertz speakers, but that's not Crutchfield's fault; they did a great job.
5 years ago
Timothy Stone San Diego, CA
This was the shortest installation I have ever had for a car radio. It took me only 10 minutes to install the radio and connect the wires. Wires were pre-installed on the Steering wheel control module by Crutchfield and all I had to do was plug in three connectors and the antenna and it was ready to go. System came right on and everything worked as designed the first time.
5 years ago
Ken D. Richmond, KY
Since they are a past client of mine and I thought highly of them back then, now that I'm just a customer of theirs just confirms what I've always believed. Knowledgeable, customer-focused and straight-forward in their dealings, reasonable in their pricing and strong in selection. Just good solid people to do business with, regardless of which side of the table you are on.
5 years ago
Gregory Huff New York, NY
Purchased the Sennheiser Flex 5000 for my wife who has difficulty hearing, particularly the voices in shows and films. She says Flex makes a world of difference. I've purchased several other great products from Crutchfield and have been extremely pleased with their extensive info /insights/reviews of all the great equipment they carry. Crutchfield is the personification of expertise. As an important side note, Crutchfield's customer reward/points program is really very cool.
5 years ago
