Name: T-Mobile
Rating: 3.4

star star_border star_border star_border star_border

Danny Leon Orlando, FL

I switched to T-Mobile over a year ago during the carrier freedom program initiative. They failed to live up to the agreement and pay off my old service provider which led to a negative report on my credit report and 0 help from customer service……it’s been 6 months dealing with this matter and I’m now a happy customer of AT&T

4 years ago

star star_border star_border star_border star_border

Tiffany Starnes Goodlettsville, TN

If there was a zero star rating I'd use it!! I've been with T-Mobile for about two years and they have done nothing but ripped me off!!!! Charging me for stuff I NEVER ordered/used... Customer service is horrible at the Madison TN location in the Kroger plaza.

4 years ago

star star_border star_border star_border star_border

ninthgates Secaucus, NJ

junk service, all lies. there customer service sucks, they have no idea how to do anything, cant contact corporate offices, always closed, have had little to no signal most places i use the phone since starting the service. wait times are horrible, i hope this company goes out of business

4 years ago

star star_border star_border star_border star_border

GW

Terrible. They get you to buy insurance and then when you crack the screen they will only give you $100 off on buying a new phone. What was the point of the insurance? Also, the people in the store don't seem to know what they are doing. Probably going to go over to Verizon.

4 years ago

star star_border star_border star_border star_border

sam getz Columbus, OH

absolutely horrible. service quality to customers is bottom of the barrel. they stand behind none of the products they provide. they sell a service that does not fit the definition of service. can not rate them since the rating system only uses stars, totally inappropriate. stupid on my part

4 years ago

star star_border star_border star_border star_border

Daniel Kress

I don't like how T-Mobile will charge $20 per line for a reconnection fee when they don't have to do anything to reconnect, it's done with computer programs. The ones that get charged this fee are the ones that can afford it the least.

4 years ago

star star_border star_border star_border star_border

Joe Clarksville, TN

It has been the worst service i’ve ever had. That’s about all I have to say. Don’t be fooled by their false advertisement. 5G doesn’t work most of the time and we have no service at our home. We’re switching back to our previous service.

4 years ago

star star_border star_border star_border star_border

Stan from Kazakhstan Kent, WA

I've been customer for over 8 years. Never asked to replace my phone. And now first time I have problem with the phone and they not helping me out. YES I have this fake protection which they selling you. JUMP . So I decided to jump to another carrier

4 years ago

star star_border star_border star_border star_border

BoerboelsHappilyEvaAfter Wilmington, NC

If I could give negative stars I would. Had me on the phone for over 2 hours with 3 different people- called back twice after 2 hung up while they put me on hold. Called back and the same thing. Worst customer service. Unacceptable!

4 years ago

star star_border star_border star_border star_border

Brandon Baker Las Vegas, NV

If you happen to get their POOR home internet be sure to make sure your bill is paid in full.. They WILL NOT send you a final bill in the mail or via your registered email. However, they WILL send you to collections for failure to pay for a bill you didn't know you had with them...

4 years ago

star star_border star_border star_border star_border

Ss D Vero Beach, FL

extremely bad experience with T-Mobile.. staff promises what they cannot deliver . They are unable to send an email to confirm what is promised . Each time you call to follow through on what was promised, you are informed that the last agent did not know what they were doing.. stay away from T-mobile for sure

5 years ago

star star_border star_border star_border star_border

Ljubisa Jakovljevic Sterling Heights, MI

Didn't have service with T mobile, just open account ,and cancelled couple days after, and T mobile charging me since. We called 10-15 times and all EXPERTS(????) promise that they closed account and they will not charge us .Today we received letter from collection agency ???!!!!

5 years ago

star star_border star_border star_border star_border

D f Detroit, MI

Service is not always reliable, drops calls and weak to no signal in spots. I drive a semi and this just won't do . Had to wait an hour and 15 minutes to get my phone unlocked that I paid in full for when I went to tmobile.

5 years ago

star star_border star_border star_border star_border

Bruce99981 Houston, TX

Worst customer service of any cellular carrier I have ever had. Going to cancel all of my sprint accounts after my experience with their high speed internet service. I will never ever do business with this company again. Definitely the worst experience I have ever had with a tech company.

5 years ago

star star_border star_border star_border star_border

Bob B St Louis, MO

I went down to T-Mobile in Hannibal Missouri waited for over 45 minutes just to get a free replacement SIM card I was not got to because they were extremely slow I was not got to I seem to be very slow very slow and incompetent

5 years ago

star star star_border star_border star_border

Bryan Cuilty Newburgh, NY

Trash. Switched from Verizon for a better deal and not worth it at all. Service is in and out all the time. Do not recommend. Can't wait till my contract is up so I can leave them.

5 years ago

star star_border star_border star_border star_border

jennifer b Olathe, KS

TERRIBLE CUSTOMER SERVICE, EVERYTHING IN THE PHILLIPPINES. STORE IN OLATHE KS DOES NOT HAVE PEOPLE THAT CAN HELP YOU EITHER. THEY WILL TELL YOU ANYTHING TO SELL YOU THEIR SERVICE. NOT ENOUGH SPACE TO TELL THE WHOLE STORY, BUT TRUST ME, THIS COMPANY IS AWFUL.

5 years ago

star star_border star_border star_border star_border

pbard Royal Oak, MI

Horrible Customer service. They have no idea on contracts and I was given bad advise twice by their representatives. It took over an hour to even get a representative on the call at least three times. Very expensive service for frustration. Take a pass on them.

5 years ago

star star_border star_border star_border star_border

adam Dorchester, MA

Worst company ever. Opened account on 12/31 received equipment on 1/10. Had no signal with equipment returned and canceled on 1/11. Company kept billing me. Now they will not make right after multiple phone calls. I tried to save money now it is costing me 100s for nothing. Do not ever use T mobile!!!

5 years ago

star star star star star_border

Conqualla Scott Tallahassee, FL

I have had a good experience with T-Mobile over the past year. However, there are times in which the service isn’t the best.

5 years ago

star star star star star_border

Christina1991 ,

Good service, I had a couple of troubles over the 3 years ive been using it, but each was solved easily ones i contacted the support.

5 years ago

star star_border star_border star_border star_border

penny michaels Vero Beach, FL

don't believe what is on this site! they SUCK!!! I have been paying for international service and have spent the last several WEEKS on the phone with them tryin desperately to resolve the issue of me not being able to call internationally, and STILL n international service!! IF YOU HAVE T MOBILE DROP THEM NOW!!

5 years ago

star star_border star_border star_border star_border

Ryan Summers Bothell, WA

Been having issues with my phone and it has been impossible so far to resolve the issue with T Mobile without giving them money. They have no help for the sake of being honest or faithful to the contract. It's all about money for them.

5 years ago

star star star star star_border

Kelise Tallahassee, FL

T-Mobile is my current mobile provider but sometimes I feel like the service is slow. Sometimes is takes forever for my interest to load something.

5 years ago

star star star star star_border

Edward

Inwood T-Mobile for almost 9 years and call for numerous things and always been able to take care of my issues in that spare positive for me

6 years ago

star star star star star

Brenda Singleton

T-Mobile representatives are very professional.Each time I call I always get everything taken care of

6 years ago

star star star star_border star_border

delores Hampton, VA

They are ok.the service is not so great. I got them because I thought they were less expensive. I was wrong. Will be changing and soon as I pay off my phone.

6 years ago

star star star star star_border

Jean Dickerson Orange, TX

Overall pretty good. Have had service everywhere really strong except for where I live. But I think that's a tower problem.

6 years ago

star star star star star

Relia Scott Stafford, TX

The company is easy to work with until I get a representative from another country that I have trouble understanding.

6 years ago

star star star star star

Jeanne Las Vegas, NV

I have a customer of theirs for years. Have had great Customer Service whether it was in store or call center

6 years ago

star star star star star

Debra Mcbride Salt Lake City, UT

They are great! I've never had problems with service. The prices are reasonable and customer service is great!

6 years ago

star star_border star_border star_border star_border

Mr lopez

They are the worst and and if they can't resolve your problems that they are having on there end they will continue to send you bills that aren't correct & in the end they will send you to collections. Tmobile is for sure the worst provider for phone service as well as customer service. Do not use them, if use boost or cricket before Tmobile .

6 years ago

star star star star star

Mason Blumenfeld

I like having no contract and being able to upgrade anytime. Their signal is superior to any other.

6 years ago

star star star star_border star_border

Anita pea Dallas, TX

I really didn't like T-Mobile's options in cell phones. They only had a few compared to other companies if they had more I would give this a higher score.

6 years ago

star star star star star_border

Molly Keogh Ogden, UT

We have been T-mobile customers for 20+ years. We enjoy the service we get for the price. Much more cost effective than other mobile phone carriers

6 years ago

star star star star star_border

Mike Wilson Baytown, TX

Made the switch from AT&T and couldn't be happier. Great customer service, easy to understand billing, great network coverage.

6 years ago

star star star star star_border

Nicole Sohm Herriman, UT

Used T-Mobile quite a few years ago. Definitely not my first choice for our cell phone provider but they were good for what they cost.

6 years ago

star star star star star

Bailey Wilson Lubbock, TX

I have been on T-Mobile for six years now and I love it. Great coverage and t-mobile Tuesdays are the best.

6 years ago

star star_border star_border star_border star_border

acristian ban Peoria, AZ

Beware!!!! Do not go with T mobile. Customer service is extremely incompetent. Switching away from them has cost me months and months of time and hundreds of dollars that they kept on adding to my account. Do not use t mobile!!!!!!!

6 years ago

star star star star star_border

SnowballH Sandy, UT

We switched to T-Mobile 8 months ago and have been so happy! They saved us so much money for our family of 4 and the services has been awesome!

6 years ago

star star star star star

Matthew Hall Gulfport, MS

The data last for more than just the begining of every pay period, and not only does it last, the speed is consistent.

6 years ago

star star star_border star_border star_border

Sheila Morelli Brooksville, FL

I had to drive all over town trying to get a phone line off of my phone. Then my bill keeps going up and down up and down no explanation it's gone from $78 down to 40 it's back and forth I am sick and tired of it.

6 years ago

star star star star star

Randy Federspill Fredericksburg, VA

Innovative, Customer Oriented with benefits and gifts, and Definitely the better provider for Military

6 years ago

star star star star star

Shirlean Omaha, NE

I love this company! I left to go to another company and was very dissappointed. I will never make that mistake again

6 years ago

star star star star star

Cindy Delgado Sahuarita, AZ

Very good, better than Verizon for some locations where I had no service. Unlimited data plan and free data overseas.

6 years ago

star star star star star

Mario

great, I have traveled around the country as well as out of the country, and T-Mobile has served me well.

7 years ago

star star star star star_border

Jamal Rowlett, TX

Cheap, service ok. Lot of perks in my plan for being grandfathered. 100 flat including taxes for two lines, unlimited internet and hotspot.

7 years ago

star star_border star_border star_border star_border

Libu New Hyde Park, NY

Very poor customer service especially from Managers, t-mobile is keep on changing there policy and increasing bill every month without informing customers, very poor service from t-mobile, they say one thing now and they are changing next time we call, t-mobile not at all a better option, they are cheating the customers.

7 years ago

star star_border star_border star_border star_border

Gray Montgomery, AL

Very Very rude customer service. They put me in 55+ order plan accidentally and make me to pay extra $50 more after 6 months. Do not trust T-Mobile. It is the scam mobile comany. We have 3 companies and total 5 accounts, moving to Verizon soon.

7 years ago

star star_border star_border star_border star_border

Lily Lake Wales, FL

Bad coverage, yet expensive. Brand new phones only a few months old already experiencing problems such as not able to make calls at random times, phones resetting on their own, and now cannot take screenshots or send pictures via text message. Rude customer service. Shut off service for payment being 7 days late by $12.

7 years ago