Name: T-Mobile
Rating: 3.4

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Joy Hill Pleasant Grove, UT

Best customer service ever. I love that I can call and talk to a real person who speaks clear english. If I have a problem, they fix it immediately with no hassle.

7 years ago

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ave Pleasant Grove, UT

I personally have loved using T-mobile. It has such fast internet, and great prices and deals for every person in my family. I would highly recommend this company.

7 years ago

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Chloe Adams Morgan, UT

I’m currently with T mobile and am unsure about my feelings. I recently left Verizon hoping for bigger and better things. I appreciate the service but am left wanting in terms of customer service.

7 years ago

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Alyssa skinner Gilbert, AZ

I got a plan through T-Mobile to use while I am in the Dominican Republic and it has worked great! I always seem to have service when others don’t and haven’t had any problems.

7 years ago

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Megan trauba Draper, UT

I enjoy having T-Mobile because of their international plan. I'm doing a humanitarian trip for 3 months and everyone else had to buy a new phone plan down here. T-Mobile was the only carrier where you didn't have to.

7 years ago

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Anne Sainsbury Payson, UT

It's cheap, and you get what you pay for! It cuts out quite frequently, but if you're okay with that it's a good deal. Texting sometimes takes a while to get messages through, but overall it's an okay service.

7 years ago

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Teresa LeBaron Lake Villa, IL

I’ve used T-Mobile for the past 4 years. The company has excellent customer service whenever I have a question or concerns. Very friendly associates.

7 years ago

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Tracy Hill Draper, UT

My favorite thing about t mobile is the international coverage. I was able to travel and live abroad while still staying connecting to friends and family. I’ve never had problems arise with this company.

7 years ago

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Kassandra Cedar City, UT

I had a good experience with T-Mobile, they have kind people in customer service and we're always super helpful. They got similar phone numbers for me and my husband! If you want unlimited data, they do well.

7 years ago

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Sarah Kaysville, UT

I love T-Mobile. I just got another new phone through them and they even looked at the plan I had and found one with a better deal. The guy that helped us out was awesome and made us want to stay with them even more.

7 years ago

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Becky Heward Mesa, AZ

Customer service on the phone and in their stores is outstanding. I feel like the representatives really listen. I also love the T-Mobile Tuesday that is on the ap.

7 years ago

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BLF Pleasant Grove, UT

We have been using T-Mobile as a family for years and the coverage isn't always the best, but it's price you cannot beat for a family plan. It is the cheapest by far for a large family.

7 years ago

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janalee sanders Valley Center, CA

we have had tmobile for more than 12 years now. I think everyone would like better pricing this review is for general, day to day service. we have always had good service and if there were an issue it was solved fairly.

7 years ago

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Mags Provo, UT

I've had t-mobile for a couple years now and their service has always been great. I also love how they had service in Mexico which is somewhere that I go to often.

7 years ago

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Fernando Delgado Tempe, AZ

I enjoy their prices but I need better coverage. They continue to tell me I live right down the street from one of their towers yet my connection is always an issue. I've already put in a personal tower in my house but there still seems to be trouble. If it wasn't for how good the price was I would have been back with Verizon.

7 years ago

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Amber Gilbert, AZ

I've been with Tmobile since 2005. Customer Service has always been great. I've been grandfathered into unlimited plan for $100 for 2 lines for a long time and happy with it.

7 years ago

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Spencer Scoville American Fork, UT

I have had no problems with my service anywhere within my town. I do not recommend for those in bigger cities because connection gets blocked easily when there are many people on the line.

7 years ago

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Caroline McLeskey Gilbert, AZ

The quality of t-mobile in remote areas is not always of the highest quality. I have been in areas like Flagstaff where all of my friends with other services had service long before I did and this was in a residential area. I also have only a few bars in my house and I have never seen it more that 3.

7 years ago

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Justin Alpine, UT

T-Moblie has great LTE and service, but their customer service is hard to utilize sometimes. I was using the chat with an employee thing on their website and they didn't help a lot.

7 years ago

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Rischelle Mikkelson American Fork, UT

I liked everything about T-mobile except I had spotty service and would have calls drop every time I went through those spots. They have great family packages. I ended up having to switch because of those dropped calls.

7 years ago

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Garn L. Arnold Alpine, UT

Been with them four a number of years and I'm very happy with them. Customer service is great whether calling or going into their store. They seem to have some of the best prices as well.

7 years ago

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Abigail scoville American Fork, UT

I have had few problems with T-mobile it works the majority of the time in bigger cities but it a little less accurate and more sporadic in smaller towns. but for much less of the price than other providers it is quite a nice one.

7 years ago

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DANIEL WISEMAN Parker, CO

was a long time customer with T-Mobile. sadly needed a new phone and couldn't get as good as a deal than with another company. T-Mobile has good pricing and their employees are friendly.

7 years ago

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Lori Pleasant Grove, UT

T mobile is the only phone provider I will go through. Customer service is always amazing and I get what I need done right away. I always get the best reception with t mobile.

7 years ago

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Irene Anders Folsom, CA

Great cell coverage nationwide. I have never had a dropped call due to coverage. Good value with unlimted service. Needed help recently and good customer service by phone.

7 years ago

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Tammy Brady Gilbert, AZ

Coverage has gotten better over the years making the value for what you pay increase. Have had a couple of problems when replacing phones. There always seems to be extra fees on your 'free' replacement.

8 years ago

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Shari Evers Lehi, UT

I love the family plans! We have 7 lines and pay what seems like next to nothing. Unlimited data, text, phone, and netflix! I am just hoping that the coverage gets a little bit better!

8 years ago

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PolyanaL Salt Lake City, UT

i have had tmobile all my life, they are affordable but i feel liket he service/network is getting worse. Most of the time I dont get service at most places. When i call in to ask what for advice, they try to sell me something instead. I am not very happy right now with them. I am thinking of changing provider.

8 years ago

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Kristin G Pleasant Grove, UT

T-Mobile was my first Cell phone company I used when I moved to Utah. I found out where I live there were dead areas and I constantly was getting cut off. I finally gave up and switched to another cell phone company and have been pleased. Maybe in other states there is better cell coverage, but in Utah it was horrible.

8 years ago

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Shane Rodney Mesa, AZ

Their old family plans have been perfect for our family. The ability to add members of the family for a small fee was a favorite part. Great coverage.

8 years ago

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Shelene Cooley Gilbert, AZ

Overall a great service. Sometimes in county areas calls drop and we lose coverage. We got in before prices went up so we have a great plan for a great price.

8 years ago

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Trent Allen Queen Creek, AZ

Used for many year. Much better coverage in recent years, but they are also charging more. Works great for our family. Sometime coverage outside of our area breaks up and drops calls. But in our area, it works great.

8 years ago

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Tessa Treanor Salem, UT

T-Mobile is a decent company. They have lots of good workers but the phone service is not that great. If your on a trip there is not that great of service. but everything else is good. I would use them its just the phone service is not the best.

8 years ago

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Preston Fowler Pleasant Grove, UT

While I have been with T-Mobile I love that they allow me to control my kids phones, and are able to shut them off at a certain time at night so I don't have to worry about them being on them too late.

8 years ago Edited September 14, 2021

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CAROLE SCOVILLE Pleasant Grove, UT

I've been with t-mobile for 10 years and I never plan on switching. They have the best customer service and their prices are so cheap for a family plan!

8 years ago

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Madi Thompson Ogden, UT

I've been with t-mobile for 8 years and counting. I feel like they are one of the most affordable cell services that you can get. I like their payment system and the customer service is usually pretty good. I do with they had better cell service at times.

8 years ago

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James Richards Los Angeles, CA

Excellent service . Customer service is great . I love the special s they have on phone's and accessories. Good company.

4 years ago

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Troy Capps Dallas, TX

Hands down the worst service i've ever had customer service can't never get a hold of nobody you can't voice text never a signal just crap i don't know where they get to review some must be people that own stock or something cuz i don't know anybody that likes T-Mobile they are a rip off

4 years ago

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Arman Tehrani Vancouver, BC

Their customer service is quick to respond, however their CRM system seems to be out dated, reps make mistakes and everytime have to explain everything all over. The advertise bets coverage: I have experienced many drop calls, and the quality is not good once you are not on their network. AT and T is much much better in my experience

4 years ago

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Larry Jackson

Was told I would pay $98 a month. Had to sign a contact that I was never given a copy of and turned out being $158. Salespeople said it was a misunderstanding on the sale and the salesperson misunderstood exactly how it worked. However I'm stuck paying a extra $1400 over the 2 year contract. Fraud!!!

4 years ago

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Rebecca Tolli Columbus, OH

It is a sham.. they put out these ads for free phones and watches and then all of a sudden you wind up owing them hundreds of dollars. They are liars and cheats. My credit score is the best it has ever been and I was going to get phone watch and switch to their cable services. Don't trust them.

4 years ago

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MARIA PEREZ Milwaukee, WI

I have been with TMobile for 7 years and everything was fine, but this year I changed my cell phone because they had an offer. but after receiving the cell phone they told me that the promotion is not valid for me and they did not give me the promised discount. 😞

4 years ago

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Charles Mize Chester, PA

I had a free trail on a internet device and it didn’t work so I sent it back and 6 months later still sending me bills. I also have called them multiple times and it takes like 3 hours being on hold before you can talk to anyone, terrible customer service

4 years ago

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Akuna Wright Savannah, GA

I dont like it at all!!!!!! I just bought this phone and its tripping already and i didnt even have the phone for long. Im switching to a better phone company as soon as i get paid again. They have slow service !!!! They sold me a phone that didnt even last for a whole year yet.

4 years ago

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Bryan Withers Salisbury, NC

If i could rate lower i would. Going into two stores to migrate over from sprint. This is a nightmare. I felt scammed. I felt like T-mobile has untrained individuals in the Concord and the Salisbury stores. It sucks that they purchased Sprint. If you are migrating please double check before doing anything.

4 years ago

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Tim Riley Coppell, TX

To have started out so small they absolutely own the cell phone industry with both reliability and service.

4 years ago

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royce Young Auburn, WA

I give them a low review when it comes to trade in value of last years model traded for this year. I got only $240 credit on a newly repaired by them samsung S20+5G. You'd think they would do better fir a 17 yr. Customer....traded it in on Iphone 13 pro max.

4 years ago

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Jose Conrado Frisco, TX

T Mobile is the worse company I have ever dealt with. We have c4 lines and have been trying to Migrate our Service from Sprint for 4 months and I cannot believe the runaround and the amount of time wasted. 5 trips to their store and still no solution. FRANKLY---------- TMOBILE SUCKS!!!!!!

4 years ago

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Deana Jones Pueblo, CO

I recently migrated to T-Mobile from sprint and the customer service I received was terrible. The agent supposedly gave me a promotion for migrating and being with sprint for 13 years but when I got the contract there was no promotion added and my bill was going to be $40-$60 more than I paid while being a sprint customer.

4 years ago

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Jacek Kaupas

I switched to T-mobile from Cricket. The service is ok when your in town but once you leave, it's a hit and miss. Was the switch worth the extra money....NO. I've noticed that Verizon has the best coverage hands down so I'll probably switch to them shortly.

4 years ago