Name: T-Mobile
Rating: 3.4

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Vanessa Little

I haven't had problems except one: I got up to use my phone and it was going off then on. I ended up buying a new one.

7 years ago

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Davy Republic, MO

Beware of coverage map. Data partner coverage is much of the map. In these areas you are capped at 200mb per month. If you travel in the US t mobile will leave you hanging!

7 years ago

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Denise Thomas Philadelphia, PA

I love them don't have any problems love the price I'm paying and always able to reach someone in customer service

7 years ago

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Jim S. Sterrett, AL

I was with T-mobile for years. I went with Spectrum Mobile because my bill went from $80 to $15 a month. T-Mobile charged me 2 prorated amounts and 2 fees when I should have only been charged once. I love Spectrum Mobile and I have better reception.

7 years ago

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Yolanda Pompy Marietta, GA

I have been trying to get a refund for over a month and each 7 business days they tell me it is on the way and nothing has been received and when I asked to speak to a manage as this was my third time they hung up on me. I am so annoyed with them hanging up on me and not returning my money.

7 years ago

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William Perez Boston, MA

Like da promotions and deals and great service but at da end most of these cell phones has no store and making some changes this new year!

7 years ago

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Abdulmunaem Gembri East Weymouth, MA

T mobile rip off customers by not returning refunds for more than three months giving endless senseless excuses though they are happy to take your money immediately shame on you ..you should be banned from business in the USA

7 years ago

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Noel David Middleburg, FL

Been with T-Mobile a number of years. Live in fringe area, they provided a booster that works fine. Also great rates.

7 years ago

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G. Goodrich Orlando, FL

Excellent customer service. Every interaction has been positive and all their people are friendly and helpful

7 years ago

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spiros tolias Dundalk, MD

Very Nice Company, WorldWide Free Calling and Texting to Greece, and Most of The Countries! Spiros The Greek!

8 years ago

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Mary Blank Garner, NC

The price was great. We had used them for a few years when they volunteered us a lower rate based on the fact we were seniors. We left because we couldn't get good coverage after we moved

8 years ago

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Debra J Hackett Columbus, GA

T Mobile has been my phone provider for about 15 years. The only issue I have is when traveling I loose service a lot..

8 years ago

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John

Great customer service both on the ophone and especially at the santa clarita store located ibn the target center.

8 years ago

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Cynthia Nampa, ID

Great rates. Excellent customer service, willing to go above & Beyond for their customers. Customer for 18 plus years

8 years ago

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Loleitta Powell

When I needed my phone the most, they offered options to keep my service on til I could make payment AWESOME. ......??

8 years ago

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Sue Coolidge, AZ

Service is reliable. Weve had a long time service with them and in general . Customer service has improved significantly over the years.

8 years ago

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Dave R.

Outstanding live person customer service, improved coverage and outstanding overseas coverage when travelling abroad

8 years ago

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Mariella Stockmal Santa Barbara, CA

Because they care, they charge us a flat fee every month for unlimited use, because their coverage is exceptional

8 years ago

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Terry

T mobile Tuesdays are AWESOME! Their price is lower than Verizon...and their phone service is pretty good, too!

8 years ago

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Selphie Keller

they very helpful and network is fast. recently upgraded to samsung note8, support helped me move over all my files.

8 years ago

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Cecilia Calvo

You get what they offer and more never have a problem with the company and always give you awesome offers

8 years ago

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jorge ocampo jr

I've been with them for more than 10 years I've never had a billing problem nor any technical problems ever

8 years ago

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Michael Smith

they have excellent service for my area and the value for the price paid is the best in the Phoenix market

8 years ago

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Mike

Less money and equal service to ATT. I have not had any issues with them and will continue to use them

8 years ago

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Dale Phoenix, AZ

Horrible customer service. I was on hold for 32 minutes - thirty two minutes!!! - then the rep disconnected the call (on purpose or unintentainally) and did NOT call back. Who does that? why even call your self customer service becausae you clearly do not service the customer!!

8 years ago

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Derya tatli San Diego, CA

They ported over our numbers from AT&T this morning knowing that we do not have our new devices just yet. Caused all 3 of our phones to get shut down. My mom , dad and i were not able to use our phones at all and my mom and dad are still without a phone

8 years ago

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S Miller Winter Garden, FL

T-mobile is great! Their customer service reps are always attentive and ready to work with you. Who doesn’t want to like that?

8 years ago

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Kael Finder Louisville, KY

I love T-mobile. Ever since i’ve got it i’ve had good data. overall really good. and they are super nice

8 years ago

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Pedram Los Angeles, CA

Another fraud to my Bank account from T.Mobile, this happened while I have no account with T.Mobile for several years, However this theft and ridiculous company T.Mobile wouldn't do anything and wants me to claim the fraud with my Bank account.

8 years ago

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Hayley Lambdin Orem, UT

T-Mobile I have had a couple of times. I honestly don't think I will ever go through them again. They have spotty connection and would find any reason to charge you with a fee.

8 years ago

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Brandon Maughan Lehi, UT

I have T-Mobile in Utah County. The service isn't as good as AT&T, the carrier I switched from. I switched because the pricing was better, but I guess I'm getting what I paid for.

8 years ago

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JZ Stockton, CA

Beware, T mobile will change your number without your permission. It happened to me this morning when I received a msg from T mobile. I called customer service, they said I did change my number by using my own phone that I put on my desk no call out for at lease for two days. That is the most ridiculous thing I have ever heard of.

9 years ago

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Julie Firkins Orem, UT

not the greatest coverage but good value for the money, only real problem for me was hard sell i really over spent and the insurance definitely did not pay off

9 years ago

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David Des Autels

T-Mobile has been incredible , fast and friendly to resolve all my issues and resolutions were beyond expectations

9 years ago

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Olaide Houston, TX

I love the simplicity of T-mobile, although not perfect but always considerate and reasonable with their pricing policy.

11 years ago

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Brian Pelfrey Louisville, KY

My experience with T-Mobile was poor. I didn't have signal outside of the city limits, bill was very high, and when I decided to leave. My last bill was automatically sent to collections? "I have to admit!" This left a sour taste in my mouth and probably will not go back!

11 years ago

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eboni clark Riverdale, GA

I have had issues with T-mobile since day one. I am being charged for things no one told me about. When you call to talk to customer service sometimes the response from the CSR's are like they dont give a damn. There is no consistency and there is never a correct answer given. I can say that T-mobile in my opinion is the worst of the worst.

11 years ago

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Brandon Houston, TX

T-Mobile kept promising that their signal and coverage near my home would improve. I live just down the road from one of their worthless stores. They finally told me the poor coverage I was getting should be considered normal and I should get used to it or move on. I moved to Cricket on the AT&T network and couldn't be happier.

11 years ago

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Mallisa Smith Williams Atlanta, GA

Love T-Mobile have had nothing but great experiences with them. My niece is a 10 year customer love love love t-mobile

11 years ago

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Lois Lexington, KY

T Mobile totally ripped me off, I was charged for unlimited Data but was never able to use very much because of roaming. I switched to ATT and have excellent service with unlimited data, even when roaming, and it is almost $10.00 a moth cheaper. T Mobile is a rip off and should be charged with FRAUD!!! Lois Malicote!!!

11 years ago

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Annette Sanchez Miami, FL

The service is horrible! I've been with them for years and it only continues to get worse. I never get any service in Miami Beach which is crazy considering its not some far off place. Had to visit Arlington for work and had no service there either. At this point I'm strongly considering switching companies.

11 years ago

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Michael Wayne Hadley Paris, KY

A tower fell due to a wind storm and they never put it back up. I can't believe that they would deny customers the deals they have and make us go to something else that doesn't even come close to the good deals for the same service!

11 years ago

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melinda elizaldi Corpus Christi, TX

they dont give time to pay your bill or they dont even work with you to pay i dont see how they want to keepthere coustumers when they cant work with them my phones are off right knowand they wont even turn them for me i like to keep t-mobile but like to pay in payment but they wont do it so im just taking my buissnes to another pervider

11 years ago

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Scott Follmer Stanwood, WA

T-Mobile rolls out BB OS10.3 for the classic (which arrived after the Z10) but not the Z10. I know the classic existed before the Z10 but the original classic couldn't run BB OS10. Get it together T-Mobile! Like yesterday!!!!

11 years ago

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Handy Mike Greer, SC

By far the worst company I’ve ever dealt with in my life they lied they stole my money and then refused to give it back and they still haven’t to this day and if you ever get the salesman name Romário W Do not deal with him he is a liar and a scam artist and he needs to be fired from that place immediately for the lies in the money he stole from my bank account based on lies I would never recommend switching to T-Mobile to my worst enemy I had to get one star if there was an option for no star that’s what they deserve

4 years ago

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D Webster Washington, DC

I've been a customer of T mobile for a long time. Overall great customer service experience. Coverage is great and affordable

4 years ago

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Mhyrynde Noa Troy, NY

Awesome-Amazong-INcredible--service, people, everything! The east decision I've ever made was to switch from Verizon to TMobile!!

5 years ago

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M Morales Kissimmee, FL

Very poor reception in the Central Florida area. There have been times when I do not receive my text unless I turn off my phone and turn it back on. Many drop calls. When upgrading our phones in the store, they took forever and added services like the Insurance with out permission.

5 years ago

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cheryl yeary Denver, CO

I really like T-Mobile cell service. We have been T-Mobile customers for 20 years. I have always had great service. I recommend them to anyone.

5 years ago

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payal patel Orlando, FL

I have had T Mobile for almost 20 years, its been great! We have hardly ever had issues with service no matter where we travel.

5 years ago Edited September 14, 2021