Name: T-Mobile
Rating: 3.4

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darline smith Rochester, NH

I was told when I went to Bahama that it would only be 20 cents a min , you charge me almost $6.00 a min and I did not. use the boats tower cause you had to go in and put a message into your phone . I was not happy with the bill at all . I liked your service but who ever set up my phone when I went on my trip completly mischarged me and I was very upset

11 years ago

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Thomas Kritzer Dayton, OH

I haven't done business with T-mobile since they went contract free. but just before they did, I had a $35 a month plan with them that was fine, then they raised my rate to $45/mo. I called and was told the $35 plan no longer existed. So I told them to cancel my service. They sent me a bill for $400 for early termination. They are the ones who broke our contract, no me. I have steadfastly refused to pay them a dime ever since and will never do business with T-mobile again.

11 years ago

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Michael Liles Sunnyvale, CA

The biggest issue with T-Mobile is their coverage, it sucks. I've taken trips into the Pacific Northwest, and from Northern California thur Oregon, more often than not, there was zero coverage. Even along a major Interstate like I-40 when traveling to Oklahoma, the coverage is spotty at best and data, forget it!. Their in-building coverage, again spotty at best. These are not all the complaints I have against T-Mobile but they were the driving factors that caused me to leave their service.

11 years ago

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Nitya Ahir Panama City Beach, FL

T-Mobile’s family package makes it affordable for me. I have never had weak service/signal since I started using it. Their cellphone trading makes your life a lot easier.

4 years ago

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Jailene Torres Tallahassee, FL

Not only does T-Mobile have great coverage and plans to choose from, but I love their T-Mobile Tuesday deals. It is a great perk for paying customers!

4 years ago

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Scott Grange San Jose, CA

The Magenta plus family plan is pretty reasonable compared to other providers. Netflix inclusion is great. Coverage in the neighboring city (American Fork) is terrible over a very large region. This is a major issue for our usage.

4 years ago

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Sweet Nouveau Palmdale, CA

Are used to love T-Mobile and I still believe their customer service is the best there is. But in terms of price and offers they are lacking a lot. Other networks seem to give you better offers and deals to upgrade.

4 years ago

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alexisblige Tallahassee, FL

Since switching from Metro-PCS to T-Mobile, I’ve seen a drastic change in my service. I’m now able to use my phone without wifi and have my phone fully function solely off of unlimited data alone.

4 years ago

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Luke Swierczynski Waterford, MI

Before adding my wife to my cell plan I had the misfortune of having to borrow her phone on occasion when I'd left mine places. Service felt spotty, calls would drop in areas that I never had problems with my service provider and the internet speeds just aren't nearly as fast as marketed.

4 years ago Edited November 10, 2021

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Troy Roberts Indianapolis, IN

If I could give zero stars I would we bought the buy two get one free phones and for the last year I have been battling with T-Mobile to pay my 400 and something dollar bill and then they send it off to collections and say sorry about your luck I’ve taken over a week off of work and multiple personal hours just to try to talk to people to get things resolved and none of that happened they tried to charge me Double Vie old them and it has been a very bad experience stay away from T-Mobile watch what you sign they are horrible right now go with prepaid they still 900 and something dollars out of my account that’s almost a month worth of paycheck I almost lost my house over T-Mobile it took them seven days a refund it and then they added that 900 and something dollars on top of The other $900 that they said I owed them in which they promised me up the promotion which was half of 900 and here I am a year later battling with T-Mobile through collections agencies when I have four children and all we have are two phones that are 200 bucks apiece at Walmart right now T-Mobile has honestly getting me high blood pressure and I’ve had panic attacks I’ve had to go to the hospital once because of talking to one of the supervisors basically saying well there’s nothing we can do now that it’s like elections when it was all their fault they never would call back they would never call back I called and called and called and they would never call back and when they did call back the few times it was all bad I had bad cellular service when I first started with T-Mobile so they let me switch carriers so now I’m using T-Mobile phones on a prepaid service and then there was this one lady that had everything lined up and I was just starting to pay my monthly payment and then the next month it said I cannot no longer pay , Honestly I was skeptical on whether I should post this review or not because I don’t want T-Mobile trying to come out for me and Try and take me to court and put their big expensive lawyers on a hard-working man with four children but inside their computers is all the evidence that’s needed to prove them wrong and then I am right if they were to call me and say that they will keep their promise and I can just pay the 400 and something dollars that I owe them I would gladly do that! But other than that I’m looking into talking with my private attorney if they keep messing with me

4 years ago Edited October 28, 2021

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M. Neary Cleburne, TX

I have been with TMobile since 2003 and will not transfer to any other carrier unless. Best customer service, easy contact with reps and just plain professional.

4 years ago

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Diva Mother Fayetteville, GA

I have a multi plan with T-Mobile so far so good! I conduct a lot of my business via phone. The reps on the phone aren’t pushy and don’t force phones on you. My last rep was in Korea and he was phenomenal

5 years ago

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Spencer Cottle Orem, UT

We have been loyal customers for years And have upgraded phones many times. Their service is getting better each year. Sometimes difficult to reach an actual person when trying to reach customer service

5 years ago Edited September 24, 2021

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Andrea Thomas Tacoma, WA

T-mobile has extremely bad coverage in the area I live. Having gone in to talk with them, I feel like I get the run-around. Talking on the phone to customer service isn’t any better. But, I have dealt with worse. So I would say T-mobile would be one of my last choices and would have to really do something big for me (or save really big) to make me come back. #Notfor10yearsMinimum

5 years ago Edited September 14, 2021

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Lisa Schwartz Mason City, IA

Provide us with excellent service! They are more then willing to help us when we have a problem with our phones.. Love the tmobile people here in Mason City, Iowa

5 years ago

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Anonymous Unknown Los Angeles, CA

I've never had problems with T-Mobile there's always been reliable and affordable plus I don't never had any issues regarding their service or anyting

5 years ago

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Wayne N Phoenix, AZ

I currently use Metro by T-Mobile. The service isn't the best where I live. The customer service reps are more often than not little to no help at all. I would use another carrier especially if you live in the outskirts of Phoenix.

5 years ago

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Ryan Caballero Woodland Hills, CA

Been a member for a long time. I live in Los Angeles county and overall, the coverage is great. Customer service is also very good with friendly and knowledgeable team.

5 years ago

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james scharoun Balch Springs, TX

T-mobile is a good company but it depends where you are located. When in Washington DC verizon was the best. In connecticut t-mobile was ok. Its north east coverage was not bad and the price was reasonable.

5 years ago

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Custom Shop Laser Engraving San Antonio, TX

I can't give 5 stars because we all have very bad reception, always is a problem receiving calls there are points on our job or at the house that we don't have any signal and we miss a lot of calls, the only think why I'm giving 3 stars is for the cost that is really affordable and the statements are very complete and detailed.

5 years ago

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Staci Nicolee St Louis, MO

My team of experts always find the best deal for me. I have internet, phone an family plans with them and will never leave as they have consistently been quality for me.

5 years ago

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Maria Z Las Vegas, NV

Have always had good/acceptable service. I moved recently and now I barely have service. Would be great to have that fixed as I'm paying off purchases and can't switch carriers.

5 years ago

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Jihad Mohammad Paterson, NJ

Great prices for family multi phone line discounts. Courteous and professional customer service. Text response from customer service and reliable feedback to insure customer satisfaction.

5 years ago

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Kim San Jose, CA

Customer service is always kind, professional and answers all your questions. Pricing is exceptional for our 7 phone line bill. Sometimes there is still a quality issue with the call on Tmobile cell phones.

5 years ago

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HUSHAM H OMER Brooklyn, NY

I've been t mobile customer for a long time I like the one price tag including everything no extra charges. Lately with the merger with sprint I have some issues with internet service.

5 years ago

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Caprice Watkins Harrisburg, PA

Mostly good service! I’d recommend them to anyone. I’ve had them for a few years, about two years prior. Affordable, customer service is good, they to work with their customers. Amazing Product.

5 years ago

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Raye Lynn cruz Salt Lake City, UT

Very good customer service and friendly employees. They go above and beyond on getting you the best deal. Leisha R. at the store on 400 South 700 East was very professional.

5 years ago

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JenniferC Dedham, MA

I love T-mobile. I have always her the best experience for years and years! The website is easy to maneuver and the staff is pleasant at every location I’ve visited.

5 years ago

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Elmer Pimentel Pacoima, CA

T-Mobile is one of the best carriers out there, I have used them for years and have had excellent service in many many areas That other phone providers do not have.

5 years ago

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Bernadine Birdsong Studio City, CA

I have been with Tmobile for many years. I switched to ATT once because my husband worked there but I came right back. Tmobile is hands down the best bang for the buck.

5 years ago

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Sharon Shaw Macomb, MI

I started off with AT&t with my first cell phone switched to T-Mobile and that's where I get the best bang for my buck they've always treated me with great customer service

5 years ago

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Alessandra Jacques Charleston, SC

I have been using t-mobile for about 5 years. I live in an urban area so reception has never been an issue. Traveling abroad has always worked fine, a bit expensive but functional.

5 years ago

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Stacy Allen Pawtucket, RI

T-Mobile offers reasonable family cell phone plans with lots of extra perks. We have received savings on food, entertainment and gas just by being a customer.

5 years ago

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Gina Marie Commack, NY

As a 15 year customer of Verizon I finally made the switch over to T-Mobile. with that being said I am not happy at all and as a matter fact I am contemplating switching back to a ATT which I also had about two years ago. I find their prices to be very great however I would rather pay more to have greater quality service Wi-Fi Internet and Bluetooth capabilities

5 years ago Edited September 14, 2021

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Irma Perez Corpus Christi, TX

I have been a Sprint/T-Mobile customer for 20 years upgraded 2 phones. I did not qualify for any promotions and was given false information. Paid full prices for both phones. Had to call customer service 4 times the tablet that was suppose to be free was Not. Requested a return kit and didn’t get a response till 3 days later. There’s more but I think this is enough info.

5 years ago

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Stephen Ward ,

T-mobile is great overall. Have had good experiences over the years.been a long time customer and service is getting better. I don't like the 5g as it still isn't fast 4glte is still faster. Get that 5g going already.

5 years ago

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Queendom Ally Miami, FL

Pretty reliable company, service is good. Their bills are pretty on the high end though. So are their deposits.. But with service their definitely getting a lot better. Their customer service is really really good.

5 years ago

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zainab iqbal Houston, TX

I have been with T-Mobile for 15 years . Always has given me great services . I usually go the the t-Mobile store to get any update on any new promotions.

5 years ago

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Eric Asare-budu Mechanicsville, VA

I've been with T-Mobile for a long times and i like their service. I've never had any issue even when i travel out of my state. It's always reliable.

5 years ago

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Walt Crites Blackfoot, ID

T-Mobile is great with sales and getting one started with a new phone. However, if the site is a sales only office, you won't get much technical help, and will have to find another location to help you. After signing up with the friendly staff, they were not as effusive as they were in their "sales mode."

5 years ago Edited September 14, 2021

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Melanie J Presley Seattle, WA

Been with TMobile 8 years no complaints. Great service everywhere I've been travelling and at home, even thru all the nasty storms we've had over the years.

5 years ago

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Vee Oberoi San Jose, CA

I love T-Mobile. Their Tuesday freebies are usually pretty good, and they’re excellent for international coverage as well. I love having free WiFi on the plane too.

5 years ago

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Cassandra Slatton Tuscaloosa, AL

T-Mobile is an amazing company with excellent customer service. I feel like the company really cares about the affordability of the services they provide.

5 years ago

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Irina Fimov Chicago, IL

One of the best for money service out of the providers i tried. Customer service is always efficient and useful. + great deals for and not only for the new customers!

5 years ago

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Steve Banks Jr. Seattle, WA

I left AT&T to come to T-Mobile and have been completely satisfied since then. The service has been great and what I love most is the transparency of my statements.

5 years ago

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Christine Shirley, NY

I am a current customer of t-mobile and their service is great. A little pricey, but after researching around, they have some of the best prices on Long Island. Would definitely recommend.

5 years ago

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Joy Jitomo Peachtree City, GA

We've been in this company for almost 5 years and we love the family bundle that the customer service gave us. The T-mobile Tuesdays freebies are alos my favorite with this company.

5 years ago

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Garrett Landreth Van Nuys, CA

I've, never had a bad customer service experience with Tmobile. They're always super nice, but not over the top. I, feel like they care about me personally.

5 years ago

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Jaii Nevaa Shakopee, MN

I personally believe T-Mobile is the best phone service, I’ve been with them for years. They come with so many deals and great benefits I just can’t resist!

5 years ago

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alireza khabbaz , SC

what it was crazy for T-Mobile, Just one time I went to their store to take a quote and comparing their offer with other companies and they make an account for me and they charge me $57 for that and they told me it is refundable. after that I went to sprint and made my decision to switch to sprint and I backed to store and refund my money ($57). The problem started after 3 months, one collector called me that you have an account with T-Mobile that you have to pay $207 your balance. I didn't know what was that I called to T-Mobile and they checked my account and they said you don't have any account with us. after that I didn't care about that collector call, but every month someone as a collector call me to follow up for that balance and finally they reported to my credit and I couldn't do any thing.

5 years ago