Name: T-Mobile
Rating: 3.4

star star_border star_border star_border star_border

Melanie Castle Miramar Beach, FL

T Mobile worst customer service EVER!! For over 18 years I was with TMOBILE, yes 18+ years!! I transferred to another provider that had lower monthly fees and TMobile REFUSED to unlock my cell phone for an ENTIRE WEEK!! I used this phone for business and lost THOUSANDS of dollars without use of this phone number. I had a zero balance with them and I had to wait a week 7 DAYS for TMobile to unlock my phone. HORRIBLE SERVICE.... Melanie Castle I will add another review next with the names of the TMOBILE Managers that refused to help me with this issue. THEY HAVE HORRIBLE MANAGERS!!!

7 years ago

star star_border star_border star_border star_border

Batur C. Sekendur Seattle, WA

I was really stunned by your positive T-Mobile review. Especially the part about their goo overall customer service. Maybe you should read some of the horror stories on the other review sites. I have been a loyal T-Mobile customer for over 10 years and have regularly paid my bills but still got sent to collection for a bill that I did not owe. I have tried to resolve it for over a year and it's still in collection (for $7) and has ruined my credit. I wouldn't call that good customer service.

7 years ago

star star_border star_border star_border star_border

Grace Melbourne, FL

Stay away! They sell you plans that don’t exist, change it the next day and you get stuck with a huge bill. Plus if you traded a phone in they will refuse to return it to you even if the screw up was on their part. Also I’m in the area where the coverage map shows full coverage and my son is in Orlando but the service is awful and it’s a good day when we get two bars.

7 years ago

star star_border star_border star_border star_border

Kara

I have been with T-Mobile for over 10 years. I pay my bill religiously early every month. Yet EVERY month they seem to "lose" my payment so I am bombarded with text messages from them stating my service will be shut off and I will have to pay a re-connection fee. I call them (every month) they open a ticket, and miraculously my payment appears. This is the worst company ever. No wonder people are leaving. you guys SUCK!

7 years ago

star star_border star_border star_border star_border

Angie Petal, MS

They are awful. The service has gotten worse and their customer service stinks. They blocked me phone (but still charged me) claiming that I was sending SPAM. I am a store manager and do not send spam in any way. They refuse to actually call me and refuse to fix their mistake. Do not use T-Mobile they are the worst and have to beg for new customers because of it.

7 years ago

star star_border star_border star_border star_border

Ann Njeru Raleigh, NC

T-Mobile is the BIGGEST SCAM for prepaid customers! They allow customers to maintain a monthly bill and set payment plans that have to be paid every 14 days failure to which they disconnect the phone and charge $20 per line. This means a customer with 5 lines pays $100 extra each month and if they disconnect a second time then that is an addition $100. A prepaid line should NOT HAVE TO INCUR RE-CONNECTION FEE!

7 years ago

star star star star star

Terrilee Highland

Been with company for 20 years, started with Powertel. Great customer service starting at the local Store. Will never switch!

7 years ago

star star star star star_border

Nana Asiata Herriman, UT

Tmobile has the cheapest rates around in my opinion. Their customer service is always prompt and willing to make sure any issues are solved asap when something comes up.

7 years ago

star star star_border star_border star_border

Aldel El Paso, TX

T-mobile requires customers with good credit. T- mobile has a lot of inconsistencies on the billing statement. Customers have to pay what T-mobile throws at them in order to keep the credit in good standing. No ethics! I started paying a reasonable price and ended paying double. Becareful!

7 years ago

star star star star_border star_border

Aurora Montano San Ysidro, CA

I was with careone credit and they never had to ask for extra paper work like your company does and plus the customer has to do more work for you cause you can not even do it.

7 years ago

star star star star star

CjP Haiku, HI

Tmobile customer service representatives are consistant in their professionlism and abilities. They alway ask if there is anything else needed.

7 years ago

star star star star_border star_border

Myah Smith American Fork, UT

I changed from boost mobile to t-mobile a few years ago and have liked it much better. Although I have had a few problems with the customer service being slow, it has been a pretty good experience overall.

7 years ago

star star_border star_border star_border star_border

Jason G Altamonte Springs, FL

Went into a tmobile location. Paid for two months worth of service. Then got a bill for $90 in my email. When I call them, they say they can't see the payments (I can see them fine on my bank account). How they can collect $150 and pretend they aren't able to see that is beyond me. Will never touch their service again. After 4 trips to the store, two calls to their support number and a call back to the store nobody can tell me what I paid for.

7 years ago

star star_border star_border star_border star_border

Dawn Grunalt Fair Haven, MI

I went into a TMobile store to see if my phone could be recalibrated as the screen often times does not work very well, the employee seemed lost at best. Not only did he not have a clue how to help me, he also instructed me to take my phone to Apple although I lease it from them, claiming it is out of warranty. Now correct me if I am wrong but if you lease or “rent” something and it is defective in some way, a GOOD customer service representative would make good on promises and stand behind their product. I guess it is time for a new carrier!!!!!!

7 years ago

star star star star star

Mark Cheadle San Antonio, TX

Very professional, pleasant, courteous and knowlegeable staff. The products are top of the line and the service package is great.

7 years ago

star star star star star_border

Carl Chien Las Vegas, NV

Although T-Mobile claims they have best coverage, the quality of strength needs some improvements. They have more free add-on than all other carriers, overall they are good.

7 years ago

star star star star star

Jeffrey Wyckoff Columbus, OH

Amazingly, I have had no problems at all with T-Mobile in the areas of service, accessability, billing or indeed anything.

7 years ago

star star star star star

San

I like their prices and their desire to make their customers happy. They can improve by making sure they have honest employees who sell their phones.

7 years ago

star star_border star_border star_border star_border

Jay Santa Monica, CA

On December 3rd 2018 they ported my number from One prepaid plan to another it's now December 12th and my number has still not been ported. Every time I call them they tell me so it's coming soon. I was lied to so many times. The customer service agent told me that the reporting should take about two hours at the most. Just the worst. They offered me one month credit for the inconvenience. I have filed a report with the Better Business Bureau. I don't know if it will do any good since this company has such bad reviews other places. Be careful

7 years ago

star star_border star_border star_border star_border

Anton Los Angeles, CA

This is a scam company. network coverage is terrible, the network works well only in the city, if you travel a long way away, change your carrier. I switched to another telecoms operator and saved my number, so Mobil drove me into debt like for another month of use ($ 75), and not talking about it! If I knew this, then I would not have left this phone number for myself. Very expensive internet and very few gigabytes.

7 years ago

star star_border star_border star_border star_border

Malerie Birmingham, AL

T-Mobile customer service lacks knowledge and universal communication. I have spoken to 4 different service reps and have been given 4 different answers. I cancelled my plans because the service was terrible. I was enrolled in the jump program and needed to know how to pay off the devices. I was told to just send them back in to T-Mobile and the outstanding balance for the devices would be cleared. Within one months time I was sent a collection letter even though I sent in the devices. I was told by the 4th rep spoke with that I would have to pay the debt. T-Mobile has ruined my credit!

7 years ago

star star_border star_border star_border star_border

Zoey Manchester, NH

WORST COSTUMER SERVICE EVER!!! Please, don't choose t-mobile if you have other choices. If you're out of luck getting no service/data, do not expect to get any refund from them. All they do is transfer your call and make you repeat the whole story again and again and get exhausted, and eventually gave up asking for any refund. I've called at least four times and waited for nearly two months. I received nothing after all.

7 years ago

star star_border star_border star_border star_border

goin2id Bellevue, WA

Get rid of RED (verizon buyout) is a hoax. Signed up to port service and then the drill begins. I provided a printed copy of my last bill indicating billings for each device, along with copies of the payoff receipt and made another trip to get original purchase orders. Wow, not good enough. I was accused of actually creating two of the documents myself which were laden with technical stuff no one could possibly make up. These guys are full of S**T. I'm going back to verizon pronto. AMF T Mobile

8 years ago

star star star_border star_border star_border

michael Cedar Rapids, IA

I switched from Verizon to T-Mobile because T-Mobile was less expensive. I checked the map to see if there was coverage in my area. The map showed coverage in that area. I was lucky to get even one “bar” at home or my place of employment. I spent most of my time in those two places. Essentially I was in a two year contract for a paper weight.

8 years ago

star star star star_border star_border

Frankie007 Suffolk, VA

I had Verizon for many years. When we moved to our present location, we found T-Mobile had the best coverage for this particular area. Still far from satisfied. Usually only have 2 “bars,” if that.

8 years ago

star star star star star

Terrence

There always room for improvement, customer service is spot on never had a bad experience in the 3yrs I've been with them.

8 years ago

star star star_border star_border star_border

AshleyD Pinellas Park, FL

The actual phone service is great! The people running it are horrible! Customer service is a must in any business and they have people that lie and truly don't care. They don't resolve issues, if anything, they're made worse! I've had nothing but problems since I switched. Phone problems and bill problems alike!

8 years ago

star star_border star_border star_border star_border

samieh Lake Zurich, IL

Scammers DON'T BUY FROM T MOBILE i paied tax for free phone with mu purchases of my phone and after 90 days they told me qe can't give you the rebate for the free phone because your plan is not qualified and they don't want to return the phone.. they reps dishonest they tells you wrong and misleading information that they get the credit for the sales and after that you hassle with customer service calling hundred time and nothing solved this place full of hustlers

8 years ago

star star star star star

Vicki A Sanders

I've never had anything but excellent service with this company I've been with many companies and this is by far the best

8 years ago

star star star star star

Andrew Links Albuquerque, NM

Perfect price. Great service and they care about your connection and your coverage. Upgraded to the senior plan and saved money but got same service.

8 years ago

star star star star star

Carri Gulley

I have been with Tmobile for over 15 years, whenever i have questions about service or any of my lines they always have answers for me.

8 years ago

star star star star_border star_border

Doug Anderson Reno, NV

coverage in Nevada is poor. Can not get coverage in rural areas and I end up in rural areas often. Some of the features such as streaming and other such items are wonderful, but if you have no coverage it is worthless.

8 years ago

star star star star star

Roby Milwaukee, WI

very helpful and no long waiting times. My custumer service team is made up of only 20 rep's, as compared to people from all over ther world.

8 years ago

star star star star star

Stoffrld

55+ plan is great for us seniors. $60 per month unlimited for 2 phones is as good as anybody offers. BYGO was also great.

8 years ago

star star star star star_border

Jim Pare

Good price, less than great coverage. When you can get a decent signal, three or more bars, data trasfers are excellent. Unfortunately this hapens half the time.

8 years ago

star star_border star_border star_border star_border

Courtney Mcmillan Canton, OH

TMobile has senior a discount which I found by accident started last September . I called and enrolled at that time I asked why people aren’t notified and they said it’s the responsibility of the customer to find discounts. They refused to make it retroactive and I’ve been a loyal customer for 5 years. They got to keep their $200. years I guess keeping 200 dollars

8 years ago

star star_border star_border star_border star_border

John Tracy, CA

When my six year old misplaced a cell phone we called to suspend the service. We simply use it for internet during long drives. We called to suspend when he lost the phone only to find out that they will suspend the account but you still pay the full amount, WHAT A JOKE!!! In order to not pay for it you must cancel the line so that you loose your phone number and if you find it and want to get a new number you have to pay the sign up fees again, GOOD BYE T-MOBILE We are changing back to Verizon or going to AT&T Service is spotty to begin with!!

8 years ago

star star star star_border star_border

Tara Beckert Saratoga Springs, UT

I would callT-Mobile an ok company. The cost for service is fairly cheap compared to others. My biggest complaint would be spotty reception. My calls drop regularly. All in all you get what you pay for.

8 years ago

star star star star star

Valerie Gundersen American Fork, UT

T-Mobile’s customer service cannot be beat! Whenever I have had a problem, with T-Mobile has always come up with a solution for me!

8 years ago

star star star star star

Suzanna Wootton Springville, UT

I've loved having t-mobile as my cellphone service provider! I love the unlimited texting and calling and love that I can use my phone in mexico.

8 years ago

star star star star star_border

Carlee Toone Provo, UT

Overall, I am happy with t-mobile. In the past I have had horrendous customer service issues, but they have since been resolved in an appropriate manner.

8 years ago

star star star star star_border

Kaylee West Jordan, UT

I recently switched to T-Mobile and I am happy with my decision. The coverage is good and the bill is much cheaper than the price my bill used to be with my old provider.

8 years ago

star star_border star_border star_border star_border

Earl Hall

T-Mobile has paid 8 billion for a new network operating on a 600mhz frequency. Nonetheless they are selling phones, including the iPhone, that cannot access this frequency. Therefore, you are paying up to #1,000 for. phone that is already obsolete in T-Mobile. Of course they do not tell you this. After I learned this, I returned the phones and was charged a $100 fee, Besides their coverage is horrible.

8 years ago

star star_border star_border star_border star_border

Vijay Des Plaines, IL

Hi Have bought 1 iphone 7 and as per offer if i trade one phone , i will get 300 USD gift card. I have traded iphone 5 and its more than 3 month i havent receive mycredit yet. I followed multiple times, Tey just says sorry and say i wil receive credit with in 7-10 days, Its 3 month i called them 8-10 times and no gift card yet . Really fadeup with followups and thinking to move out of T mobile. I also have another iphone, requested them to unlock and its not yet unlocked even when i paid off.

8 years ago

star star_border star_border star_border star_border

jyothi Las Vegas, NV

I was customer of Tmobile for 10 years, one month they charged $20 bucks saying I made international calls, they did not listen I paid and requested to block international calls again next month charged $400 extra saying I made international calls again. I requested them to enquire, they did not do, I said I don’t pay that extra amount until it resolves. They said do whatever you want and gave them collections and charged couple of hundreds extra and screwed my total credit report.

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

mcarthurdw

So-so service at best on a good day. Worthless when you need them, today 9-11-17 just after Irma passed through, no service from T-Mobile, I am using a friends AT&T Wifi Hot Spot to write this review as my T-Mobile connection is non existent. T-Mobil may be the cheaper option, but you get what you pay for. It's back to AT&T for me as soon as the power is back and the stores open.

9 years ago

star star_border star_border star_border star_border

Holly

Finding another phone company they charge for payment arrangements I've never in my life have never been charged for payment arrangement on my bill and with other companies. T Mobile charges are ridiculous. I am unsatisfied customer. When I sign up with them I thought they were reasonable but they're not. I am so unhappy with the service that has been provided for me

9 years ago

star star_border star_border star_border star_border

Lizzy Brooklyn, NY

I had approximately $25 in additional and unexpected charges added to my bill. I have an automatic draft from my bank, so I didn't notice it until I got a text that there was a past due amount. I called a few days later and was told I needed to pay the bill immediately or risk service interruption. I've had this account for 3 years and have NEVER been late. While I agree that the account is $25 past due, it's for 3 weeks. UNBELIEVABLE...

9 years ago

star star star star_border star_border

james Fayetteville, AR

They have better than average customer service, but the actual service is very limited to college towns and major cities. I can't justify paying $62/mnth for something I have limited usage of, it's all or nothing.

11 years ago

star star star star star_border

David May Chicago, IL

My coworker has Verizon and she always gets service in our office her phone loads right away and mine takes for ever. She has iphone 6 and I have the 6 plus

11 years ago