Name: Sprint
Rating: 2.7

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RANDEEP SINGH Las Vegas, NV

Stay away from Sprint please , Sprint will over charge you on their unlimited phone plan , you will be on phone every month trying to adjust your bill , Sprint will put it on your credit report , please stay away from Sprint .

6 years ago

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Larson Riverton, UT

It has been a while since I’ve had in the spring as a customer. I have used Sprint in the past and found it difficult to get service and to meet the needs of my company.

6 years ago

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Krake25 Winder, GA

If i could it would be negative number. I left sprint 10 days after my billing cycle and they're trying to charge me for a whole month of service. I will be telling everyone i know not to get service through sprint. I will never come back to sprint.

6 years ago

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Gideon Dunn Branson, MO

One star is far too high of a rating. This company should be closed for fraud. I have been overcharged, lied to, and dismissed for hours on end on customer service calls. And on top of it all, the cell service is literally the worst in the country. They misrepresent ‘good deals’ to get you into a contract. STAY AWAY FROM SPRINT.

7 years ago

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LoLo Sacramento, CA

Customer service is horrible. Front line people in the stores can't answer questions, phone reps refer you to the store for help any you never get help until you decide to go with another carrier, then they want to help. TOO LATE!!

7 years ago

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Vivek Gopisetty Chantilly, VA

Its been 2 years that I was with sprint and I recommend every one not to choose sprint ever in your life. Non of the customer service representatives are trained, they won’t give you right information and for which you end up paying a lot from your own pocket.

7 years ago

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Vonn Gent

Prices are great. I'm satisfied, I wish that you could serve and send pictures and talk at the same time. But you cannot do that with sprint

7 years ago

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Newhomegirl19

Spring is it good service provider But since they moved to purchasing or leasing phone with monthly payments it has been a eye-opening experience

7 years ago

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C. Ruff Casper, WY

This company is a joke. They lie to you and nothing they say is ever accurate! You can never speak to the same person twice. I was a customer for 12 years and they have now completly screwed me! Pay the little extra and get any service but Sprint

7 years ago

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Nancy Buxton, ME

Terrible terrible terrible! Calls are constantly being dropped. Supposed to have data and hotspot that's a total joke. Was told when we made the worst switch that there is not contract and could cancel any time, nope got stuck with this piece of junk phone for 18 months. Can't wait to join a real service. 0 stars

7 years ago

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Kelli Colorado Springs, CO

This is the worst customer service I have ever experienced. I have been hung up on laughed at. THEY OVERCHARGE for services I was not provided. I have three kids and no phone now because they will not refund what they overcharged me. NEVER GO TO THEM NO ONE SPEAKS ENGLISH YOUR BETTER OFF WITH CRICKET!!!!!!!!!!!!!!!!!

7 years ago

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Tina Waco, TX

This is the worst cell phone provider that I’ve ever been with. When I tried to get out of my plan they kept raising the price of the phone I had. If you are considering Sprint, don’t do it. You will be better off with a TracPhone.

7 years ago

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Ameera Alhussein

I cannot wait to get out of my contract. My bill is always going up, no one is helpful when you are having a difficult time with something. I am tired of not getting the service I deserve. I have been a customer over 2 years and pay 260 a month for 3 lines and old phones!!!!

7 years ago

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Reuben

I do not like Sprint, they are untrustworthy, do not follow what they say they are going to do, have terrible customer service, high prices, take money from my bank account 7 days before they are supposed to and then I had an overdraft fee on my account, etc.!

7 years ago

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Yvonne Killeen, TX

I have been a customer for over 13 years and still customer service is the worst. like right now transferred 4 times, and call disconnected twice, issue not resolved, deals are for new customers or new lines, never for loyal customers and coverage where I live is getting worst everytime...definitely considering another carrier.

7 years ago

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Aurora Garcia Granada Hills, CA

I'm not happy cause I have been with them for 14 plus years and there is no discounts for cell phones only for new customers. this company does not care for loyalty.

7 years ago

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Linda S Smith Lewisburg, TN

if I could do no stars I would, phone has poor connectivity to network even when in full coverage area. Calls are dropped, not received, or choppy signal to the point where people tell me they keep loosing me. I have been attempting to work with sprint for over a year (14 months) no joke, and no service improvement, just wasting my time

7 years ago

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Emprise

Sprint has horrible customer service and ripped me off $400. As well as $367 in credits with them. Said I had to prove to them why I have credit with them. Wtf! I can't put a credit on my account but I have to prove how I got it! Gtfoh. Then took it from me. Horrible!

7 years ago

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Linda Lafrance Sacramento, CA

Awful. My phone stopped charging. When we took it back to where we bought it they no longer repair phone . Still owe 90 dollars on the phone. So my husband had to buy me another one. The bill came like another separate purchase. .

7 years ago

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Michal Houston, TX

I don't like them at all but unfortunately I have a contract with them. I came to houston about 2 months ago and bought a phone from them. when I came back couple of weeks after with the phone issue they treat me bad and costumer service said that they will help but they never did.

8 years ago

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MBeeson

We switched from Verizon to Sprint on the promise that their data service was as good but the rates were a lot cheaper. Well it sucks. Half the time I cannot get wifi service unless I am connected to the internet. I hate it.

8 years ago

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Dusty Rhodes

Way better than overpriced Verizon. Get truly unlimited data for the same price as Straight Talk's 10G plan.

8 years ago

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Cynthia Lee

Service is more than TERRIBLE! DURING LOCAL PHONE CONVERSATIONS the other person cannot hearme. Calls are dropped, long-distance calls are hard to hear. I am paying way too much to lease phone, double the amount quoted and am stuck with them for six more months!

8 years ago

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Adam

Amazing price and call quality. I can't switch companies because they just beat everyone in price for unlimited data.

8 years ago

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Pamela Pagel Temecula, CA

They bill themselves as having 1% of shy of the coverage provided by Verizon. Apparently that 1% is everywhere I am. It is definitely less expensive. Which is why I gave them 2 stars and not just 1.

8 years ago

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Nicolas Iannone

I give them a two because of the unlimited data (even though they throttle their data) otherwise they'd get a one. The signal is spotty and the range is very small in my area.

8 years ago

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Michelle

They have serviced us in the past in Florida and did an excellent job. They are reliable, competitive and helpful.

8 years ago

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Lorraine Black

The bill can be expensive, especially if you lease phones, tablets pr Apple watch. It's because of thier unlimited plan. Very pricey!

8 years ago

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Leatha Jennings

Whenever I have a problem they try really hard to resolve it in a timely manner, any the customer service is good.

8 years ago

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Kaylee West Jordan, UT

Customer service isn't great and the phone plans are overpriced. If you want to cancel your phone contract plan on paying about $700. The coverage is not good at all and I wouldn't recommend using this phone service.

8 years ago

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Carlene Dastrup Sandy, UT

The phone I purchased has a delay. I also hate that when I call customer service I am put on hold for as long as 20+ minutes. Customer service is too critical to companies to have your clients on hold for that long.

8 years ago

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Aubrey Rentschler Salt Lake City, UT

Sprint is reasonable when it comes to their pricing. However, it's annoying when you keep experiencing dropped calls and sketchy service in areas where you are supposed to have service.

9 years ago

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Aubrey Rentschler Salt Lake City, UT

Sprint is reasonable when it comes to their pricing. However, it's annoying when you keep experience dropped calls and sketchy service in areas where you are supposed to have service.

9 years ago

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Monroe Hart Portage, MI

I have been waiting 5 days for sprint to fix my Netgear wifi. In spite of them promising a 24 to 48 hr turn around time for fixing my problem, to date sprint hhas not lived up to their promise, but they are charging me for no service.

9 years ago

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Melissa Houston, TX

Sprint has lied to me for the last time. They tell you what you want to hear so customers will purchase a wifi device. I was told my bill would be 135.00 per month, but I received a $203.00 bill yesterday. I would rather go with another company than deal with Sprint any longer. Sincerely Unhappy customer

10 years ago

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Carlos Cleveland, OH

I was with Sprint for about 10 years because of their OK pricing, however, I never did have signal anywhere. Everyone else could log into their data on 4G and 4G LTE, and I was stuck with 3G data, and long waits. I am very happy I left Sprint, I am now with At&T and my service works everywhere all the time.

11 years ago

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Luke Swierczynski Troy, MI

I had Sprint for a while on a prepaid device. Service was not terrible but also not great, and was very inexpensive. The customer service was good anytime I needed help.

4 years ago

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Pauline Abernathy Tucker, GA

Customer here for almost 20 years! I travel and I have never had shotty service or problems with my hotspot, cell phones, or tablets.

5 years ago

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Dave Fortin Kingston, PA

I had one experience with them and that was all I needed. I received the phone which was supposed to have been set up for me, it wasn't. Then, when it finally was able to be set up 3 days later after an exorbitant amount of complaints to customer service, they didn't have the cell coverage area they promised and I had no service in my city. Then when I went to return it immediately after receiving it, they charged me a restocking fee and early termination fee. I will never ever recommend them to anyone.

5 years ago Edited September 22, 2021

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Andrea Thomas Bellevue, WA

Never. Ever. Would I recommend Sprint. 3 years with them felt like 10+ and their customer service in the store and over the phone was horrible. I couldn’t believe the bumps and hiccups and issues that came from their end that I had to pay for. Even when leaving them, they didn’t even try to make up for their mistakes, nor hold my business. Their coverage was horrible too. I would never recommend them.

5 years ago

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Pazzo Miami Plant City, FL

After just 3 months I had to pay to get out of the contract. Customer service is bad. Make sure you read everything when you sign the contract and choose your plan. Signal is ok as well as the valué.

5 years ago

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Diante Jordan Milwaukee, WI

Overall a good experience. My service has never been spotty solely because of sprint, like a lot of other consumers like to say. Customer service is great in my opinion.

5 years ago

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Michael Bieker Los Angeles, CA

Woof - run for the hills. Tough company to work with. I pray they dont messup Tmobile. Constant billing issues. Credits were promised and never applied to account. Specials that were offered in writing were not applied in billing. On the plus side, the technology is awesome....voice quality is tops.

5 years ago Edited September 14, 2021

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Rebecca Mays ,

I was pleased with my decision to switch from Sprint to another company. The service for Sprint is mediocre and the customer support is terrible. Probably should've switched sooner.

5 years ago

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daniel shen Garden Grove, CA

This company doesn't really exist anymore, but when it did I had somewhat decent coverage wherever I went. Wi-Fi calling was never available for me despite the fact that Sprint provided it and it was available on my phone

5 years ago

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Ivy Cordero Fresno, CA

It has been a few years, but at the time I had it, they kept promising 4G and it never came, all the other cell phone companies had it. When I left, they still didn't have it in my area, and it was very slow. Cannot comment about now, but I will say, I won't take the chance of going back, I really hated their service.

5 years ago

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Alejandro Ortiz Visalia, CA

Great prices and excellent service with coverage everywhere l go, been former customer from others wireless companies I got he best.

5 years ago

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Phoenicia Cloud Rosamond, CA

This is not a bad company by any means but I did have a few unfavorable experiences. The phones are of course great and the service is top notch but the customer service left a bit to be desired.

5 years ago

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GN Seattle, WA

Sprint once offered the best (solid wireless service at an affordable price) product in the business, but they lost ground when their mobile device offering fell short of their competitors.

5 years ago

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A. Taylor Panama City, FL

Sprint's recent combination with T-Mobile and their 5G updates make this service better than ever. New, better values also are excellent.

5 years ago