Name: Sprint
Rating: 2.7

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Madison Kneiss Mount Hope, WV

Just recently switched to Sprint! For the amount of data and options the price is great! And the promotion at the time was amazon prime and Hulu for free! Brilliant!

6 years ago

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Debbie Fish Biloxi, MS

As a long time customer I am for the most happy with sprint. I do not like, however, the fact that only new customers are eligible for the great deals. It’s like they already have you so why reward you. Not very fair.

6 years ago

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Roman Christiansen Pleasant Grove, UT

I have used Sprint as a phone plan omg he past and it was a great carrier! The service was amazing everywhere and the staff helping me set up my phone were very nice!

6 years ago

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Jon Robinson Riverton, UT

I had a lot of challenges with Sprint cell service. The coverage was very spotty and I encountered so many dead spots in the service. Customer service was great and tried to help me multiple times, but we could never find a resolution.

6 years ago

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Tom Gourley Pleasant Grove, UT

Sprint provided me with reasonable customer service when I was looking for a new carrier but they were more expensive than others. Additionally, their nationwide coverage isn't as good as the competition. They seem to have more "dead spots" in their reception than many.

6 years ago

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Brittany Wilkinson Herriman, UT

I recently visited a Sprint store to find a cord for a cell phone. They customer service was good and I found a cord that I was unable to find at 5 other stores. I would visit them again if needed.

6 years ago

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Amy Boren American Fork, UT

When we were shopping around for phone plans we spent a lot of time at sprint. They have great reception and service, very rarely drop calls. But their family plans were just too expensive so we decided to stay where we are. We would definitely look at them in the future when we need less lines.

7 years ago

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Ella American Fork, UT

I have sprint, and I am seriously considering switching providers. The prices are great, but it comes at a cost. When my colleagues who have T-mobile had no trouble getting service, my phone seriously struggled making simple calls. Any building I enter blocks my service, and the employees have minimum care or empathy.

7 years ago

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Anonymous

Had sprint in the past services was ok however as time moved on they seemed to stay in the past with what they offered to current customers. we had new people come into the sprint family and they had some awesome plans but the people that were with them from there inception were grandfathered in at such high costs that it was no longer manageable to pay the bill. no unlimited anything and if you got a new phone once the old one did not work they restarted another contract all over again with the old pricing and now a new phone to pay monthly sorry sprint but it was just to expensive to stay with you.

7 years ago

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Maryn skinner Gilbert, AZ

I have used sprint for the last 2 years and haven’t had any problems. I always have service wether I’m at home or on vacation. I have recommended them to many and will recommend them to many more!

7 years ago

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Beth Farmer Pleasant Grove, UT

I’ve been a customer of Sprint on and off. I always feel like I’m overpaying with Sprint. It’s not easy getting a hold of employees to talk about your plan. They are difficult to work with and overpriced. Wouldn’t recommend.

7 years ago

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Kaden Heber, UT

Sprint has been great. With the price and the service it’s almost perfect except for the spotty areas where sometimes I don’t get service. But I get full bars in the canyon.

7 years ago

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Melissa Carreno Mesa, AZ

mediocre service for mediocre price. competes with t mobile for low prices, wouldn't recommend to anyone unless they couldn't afford anything else. let me put it this way, I didn't have reception on school campus in the city....left sprint in 2 months that I had them.

7 years ago

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MaKayla Christiansen Provo, UT

Sprint isn’t the best phone network company, but it also isn’t terrible. There customer service isn’t the best and it is hard to fully understand what you are paying for/ what sales you actually receive. I usually have a lot of frustration when I go to the sprint store to purchase a new phone or other phone needs.

7 years ago

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Mildred Carter Woodbridge, VA

I shared a plan with my mom, starting off when I was just in highschool. Updating my phone was difficult, and the wait time in the store was WAY too long. Plus there was no seating, standing room only. I'd watch associates not even help customers. The billing and pricing was confusing, and the service was horrible - no matter the phone. I had an iPhone 4s, and then several Android phones and the reception and signal was atrocious where ever I was. The data connection was at a standstill.

7 years ago

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Eli Slesk Alpine, UT

Good service in most places. Have had their unlimited plan for a few years and they continue to provide it to me even though they don’t even offer the same plan any more so I’m happy with that

7 years ago

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Starski Cene Vienna, VA

Great value w/ areas to improve Pros: Great monthly price Unlimited data plan (throttle speeds at 50 GB) Cons: Urban and rural areas you'll lose signal No ability to browse the internet while on a call Got rid of the SERO plan

7 years ago

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Benjamin Taliulu Salt Lake City, UT

Been a sprint customer for over 10yrs. I’ve never had an issue with the service probably as I don’t use my phone very often. But I’ve been satisfied all around with this company.

8 years ago

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Tanner Hales Pleasant Grove, UT

Service where I live is terrible when compared to other providers. Calls get dropped all the time, and I have no LTE service at my house, so the internet runs miserably slow. Unless the network improves in my area, I likely will never go with these guys.

8 years ago

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Doom Truong Lehi, UT

Had sprint from the age of 16-25. Great for the area I lived in but as I traveled for work it was less reliable. Cell coverage and internet coverage was not as great. Very competitive pricing.

8 years ago

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Angie Appleton, WI

Horrible service and very spotty coverage. Pages take forever to load. Cost is high because of all the added things they add to your bill. I do not recommend Sprint. Every time we tried to get help from them we came up empty.

5 years ago

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far Columbus, OH

I would give them zero start if I could. They are very bad and very poor customer service. they just add to your bill and when you talked to the over the phone they promised that the problem is solved but your bill stays high .....just wasting time over and over. they charge you more, if you do not realize that, Good for them!

5 years ago

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R. Florez North Highlands, CA

We are current Sprint customers, for the last 6 years. I don't like the way our plan is structured but there just isn't anything better yet. Our coverage is average.

5 years ago

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MindyV Lubbock, TX

Sprint is a horrible cell phone provider!!!! My family lives an hour away in a small town and we have never been able to get service there. They have horrible coverage!!!!! The last time I went in to their store, the employees ignored me, so I just left. Then I remembered the poor coverage that they provide, so it was for the best!!!!

5 years ago

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Macy ,

Despite the mainstream opinion on this provider, i actually prefer using Sprint. It works well for me and never lags.

5 years ago

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Big tuba-5500 Houston, TX

Sprint is the best company out there for cell phones. They provide the best service out there. Absolutely phenomenal

5 years ago

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UtahBy5 Riverton, UT

I switched to save money and in the end didn't end up saving any. They offered a free line so I took them up on it and now I get billed and extra $85.00 a month for the free line. I have to call them up and eventually get a credit but seriously should I have to spend an hour on the phone every month to not get charged for my free line?

5 years ago

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Lily ,

Sprint is NOT worth getting a contract with. NEVER again. Too expensive and they kept on and on charging me $400 a month for phones I couldn't use data with at my new house. No apologies. Nothing. No refunds for all my wasted money. Just don't use sprint. AT&T is better.

5 years ago

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Joseph Demichele Springfield, MA

I have been a sprint customer for 7 years and have had nothing but issues getting my account fixed. It has been 4 month and still not resolved. Horrible customer service they say there going to call back and don't even call. I may be a new customer for a t &t or

6 years ago

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Sophie Behling Pocatello, ID

First, I’ll discuss what I like to call “fake service”- where my phone says I have 4 bars of LTE but I can’t even send a text. Weird. Second, when trying to move our lines over to a different company, the sprint representatives literally hung up on us three times when they couldn’t fix a problem. Boo.

6 years ago

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Alicia Green Queen Creek, AZ

I would give a negative 10 if I could. Their service sucks. I live insane tan valley, az and I can't get the internet to work for me anywhere. I have been with different carriers I left cricket thinking sprint would be better but oh no I am going right back. DO NOT GET SERVICE THROUGH THEM. I PROMISE YOU WILL BE DISAPPOINTED.

6 years ago

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John Zwolski Seminole, FL

Was promised a bill of $193 after adding new services. After enrolling in auto pay they increased my bill by almost $60 and then proceeded to tell me it was just a misunderstanding on my part. Nothing but scam artist. Be very cautious if you even think of considering.

6 years ago

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Foxy Decatur, GA

Nothing to like there. This company is a rip-off they robbed me during this difficult times they supposed to return $58.98 back to my account but instead that end up charging me $45.00 and from that 58.98 the only return $27.00 back and the phone was hung up on my face. The money they stole from me was $140.00

6 years ago

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A Z Elkhart, IN

Ever since the merger with T-mobile, service has been terrible. Calls are constantly dropped, messages won't send, videos won't play. I pay money to have a working phone! I understand things take time so I will give it another month. If service is still lacking, I will be switching providers. It's ridiculous.

6 years ago

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Nancy Mirasolo Ridgewood, NY

Sprint is the worse phone company ever: You always have problems with them and they change often what they say to you on previous call. They don’t keep their word and never come to a good conclusion with you. Never again.. I will change company, once my lease is up.. I do NOT advise this company and it's very very expensive.

6 years ago

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Julia McLain

Terrible worst reception that I have ever had. They lied to me when I got my iPhone from them. They said after I made 18 payments, the phone would be mine. I just made my last payment and now they are saying that I owe them another $180 to keep the phone. Liars, cheaters, deceivers. Just say no. Don't do it.

6 years ago

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Carrie H Lebanon, OR

Customer service is horrible. Kept pawning me off to a different person. Spent many hours and repeating my issue over and over. Lied to me about my upgrade. Had a supervisor call me and told me they would honor what I was told... Nope lied about that to.

6 years ago

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Tcm2498 , FL

Horrible service first they tell you that you will have good service living close to a main highway where a tower is and then they get you in the contract and take your money and will not do anything about the horrible service when you ask them they say that it’s just a busy time.

6 years ago

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Bud Weiser Hesperia, CA

This is the worse phone company I have ever encountered. They do absolutely nothing to resolve complaints. Henry, who I spoke with on 4/22/20, at approximately 1pm, is the final straw to why I will pay this contract off to cut ties with Sprint! Bye Sprint!!!

6 years ago

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Coleen H. Tucson, AZ

Expensive. Sold my daughter a plan but were not honest about the total cost. Said it would be about $5 more a month for our plan. Cost over $45 more!

6 years ago

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M Huck Orlando, FL

Sprint is horrible in customer relations !!! Worst experience ever!! The lady told me that I would be without my phone for a week !!! I was going to pay to fix mine and get a new one ! She told me I couldn’t !!! Great service! 6 years with them! I’m done !!!!

6 years ago

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Karen Schoolcraft

Customer service is good but price and value is poor because they make you pay full price for the phone and be on a contract and still charge u a forever lease on the phone

6 years ago

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Jadon Barre Dallas, TX

Sprint provides fast internet speeds and covers most of the country. It’s fast reliable cellular data.

6 years ago

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Lynn Overman

Good value but Customer Service and Texh Support are terrible. They'fixed' my phone via phone support and made it worse. Refused to replace phone until I could upgrade.

6 years ago

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eric bodnar Mount Juliet, TN

This company lies to you about everything and hits you with all sorts of hiddens fees. Im still getting charged for phones after there payed off and there telling me i have to pay anothe 180 for each phone to make them mine after there already payed off. Wtf.

6 years ago

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Junior Heuser Hollywood, FL

They are terrible! We had a promo where they buy off out phones. And never payed our phones and now they can’t help us. They suck. The internet sucks customer service sucks. The whole company sucks!!!! I would never recommend anybody to get sprint! Terrible experience ever.

6 years ago

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W Brew Arvada, CO

Do not fall for their get more lines save more money plan was told one price in the store and charged almost 3 times as much on my bill have went to the store many times to have fixed the manager admits the bill is wrong and says it is being taken care of but for months later I am still paying over $300 a month for two phones

6 years ago

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Derek Medeiros

Good quality cellphone company. I have had a good experience with them and will not be changing anytime soon.

6 years ago

Reply from Sprint

Derek Mederios, thank you for your review. At Sprint we are continually striving to improve the quality of service provided to our customers. We value your customer feedback and appreciate your business. Thank you for choosing Sprint.

Jan. 31st, 2020

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Amanda Montebello, CA

I currently use Sprint as my carrier and haven’t had many issues. I enjoy being able to have free text and data while outside the US.

6 years ago

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Kristi Knudson East Grand Forks, MN

I wish I could give Sprint a big fat zero because that's what they deserve. They're the worst phone company I've ever dealt with ever! do not sign up for auto-pay because they will rip you off and then it will make excuses to why they are not wrong. I've given up on Sprint I'm getting a lawyer and they're going to get sued.

6 years ago