Name: Sprint
Rating: 2.7

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Rathan Kumar Trabuco Canyon, CA

Sprint has been slightly spotty in my area, so we were forced to change providers. If they had better coverage, I would be more likely to switch back.

6 years ago

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Alyssa Hansel Tallahassee, FL

I had sprint for years and really appreciate their great customer service! The unlimited data plan is the best!

6 years ago

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Myken American Fork, UT

We’ve been with Sprint since 2008. If I felt comfortable switching carriers I would. The customer service is poor, had an issue it took me hours on phone and chat to resolve.

6 years ago

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Jacqueline Andrews Tampa, FL

Their customer service can be difficult, particularly when trying to change a phone but keep plan the same. Overall decent phone service

6 years ago

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Cher Bur Avon, IN

I've been with Sprint for 10 years. I've lived on west coast, east coast and now the midwest and I've had great service in all locations.

6 years ago

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Mary Haring Sandy, UT

Like my sprint service and phone but I cannot get on the internet if I’m on a call and not connected to WiFi. That’s a little annoying

6 years ago

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Cim Carver Cheyenne, WY

We’ve been Sprint customers for years. The price and unlimited data are why we stay. The coverage isn’t always the best, but it is improving.

6 years ago

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Katie Carver Cheyenne, WY

We have been Sprint customers for almost 20 years and we have always been happy with the service and products.

6 years ago

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Erika Douglas Cedar Fort, UT

We changed it to Sprint to lower our bill. Unfortunately, we paid for that and terrible service. Not only was our service not what we were promised, But when we went to customer service, they were very unhelpful. We have had weeks at a time with no service while the towers were down.

6 years ago

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Corbett Douglas Cedar Fort, UT

The price was right but the coverage is terrible. I live outside of Salt Lake City, I have three spots that I know I will drop calls at, and they are in the open, no hills.

6 years ago

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Honey LeBlanc Pass Christian, MS

I have been with Sprint for over 15 years. They used to be a definite 5 star, but they have outsourced their call centers to another country and customer service isnt great any more.

6 years ago

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Imani Monroe Tallahassee, FL

Sprint seems to always disappoint. The service is terrible, customer service is even worse. I guess you really get what you pay for. I would never recommend Sprint services to anyone.

6 years ago

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Juan Beaver, PA

If i could give 0 stars i would. MY gf had sprint she just got on a plan with tmobile with me because her phone bill was 150 a month for 1 phone! when we tried to switch sprint refused to provide her account number so we could switch. I spent over 20 minutes on the phone begging for the account number i had to hang up and call back.

6 years ago

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Melanie Rio Rancho, NM

Spring has great coverage for cell phones and also pays for annual AAA emergency roadside service, which is a great thing!

6 years ago

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Gordon Gibb Pleasant Grove, UT

Sprint has worked well for us. We have had no problems with service except when we are traveling in remote places like I-80 in Wyoming.

7 years ago

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Taylor Walker Provo, UT

I liked this company, they had good customer service. I also feel like they had really good deals on phones and phone lines.

7 years ago

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Trenton Prestwich Taylorsville, UT

Long time sprint customer I am only keeping the service because of a grandfathered in data plan that is not throttled. I get terrible reception usually and the prices are high.

7 years ago

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Grant Lofgreen Provo, UT

Coverage in big areas has been great. Data speeds are good. Coverage in more rural areas has been disappointing. Price is very reasonable.

7 years ago

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Londyn Berrett American Fork, UT

We had a very bad experience with Sprint billing. They would consistently add hidden charges and fees and every month it was a different amount. After a few months of dealing with their poor customer service department, we changed carriers and would never go back.

7 years ago

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Tamra Orem, UT

By far the worst cell phone company I've ever been with. I don't know how they are still in business. If I could get out of contract with them without spending a fortune I would have been gone a long time ago. Take my advice stay far far away.

7 years ago

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Tim Berrett American Fork, UT

We cancelled Sprint service after 6 months into our contract because the bill we received was always hyper-inflated with extra fees and charges that we never understood. We called them every month for 6 months and got it resolved back to the original contract rates, but then it would happen again. Avoid Sprint.

7 years ago

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Mia Hernandez Tempe, AZ

decent company but completely over priced for the service not to mention if you may have an issue paying your bill late they really dnt work with you at all and there quick to turn your service off if your one day late and customer service wasnt helpful at all when i was trying to update my payment info

7 years ago

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Fernando Delgado Tempe, AZ

I enjoy the service to some extent. It seems to work perfect at the beginning and then get worse later on. I feel like it's a median between T-Mobile and Verizon.

7 years ago

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Eric San Diego, CA

I use it now and although the service can be a bit spotty, over all you get what you pay for. I don't pay much and it mostly works so its fine by me.

7 years ago

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Kathie Bowman Lakeside, CA

I had sprint for a couple of years and their pricing is ridiculous. The amount I was paying was WAY more than what I was getting. Customer service wasn't bad but could be way better

7 years ago

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Michael Calabasas, CA

A former customer who found the coverage lacked in acceptable locations. For instance we could not get a signal while at our home. Kind of defeated the purpose for the phone so we switched companies.

7 years ago

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Megan Clarkson Gilbert, AZ

Cell service is very slow and spotty. Customer service is not very good. Workers in stores aren’t able to help with plans, you have to call the 800 number to get any help.

8 years ago

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Marci Schramm Salem, UT

I am really frustrated. My Mom passed away and I had her line on my account. They charged me $150 to disconnect it, then they didn't disconnect it. They disconnected my husbands line, and he was on call for the hospital. I cannot get them to disconnect mom's number. Frustrated

8 years ago

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NT Pleasant Grove, UT

Switched to Verizon once my contract was over. It was such a long miserable time with Sprint. The first few months was great until service was interrupted too many times, dropped calls, didn't get incoming calls / voicemails when out of town. Billing was not always correct and it was so expensive.

8 years ago

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Uilani Eke Palo Alto, CA

Sprint has been my favorite out of all the carriers I’ve been with. Customer service is awesome esp with extensions on past due bills.

8 years ago

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Cody Linden Lehi, UT

I've never had any major issues with my service or apps. Solid relationship ever since I started using them.

8 years ago

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Ashley Pleasant Grove, UT

Our family liked using Sprint because compared to other cell phone providers it is super cheap, however it can be slow at times.

8 years ago

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Dallin Smith Kaysville, UT

I use to have sprint and It was not a very good experience. Their connection was really bad. My service would always drop when none of my others friends did. I switch to T-mobile It has been a lot better experience.

8 years ago

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Barbara Hudson Nashville, TN

I used to love sprint but since T-Mobile merged with sprint they suck from phone calls ,text and especially the data. Horrible horrible. Stay away from sprint!!!!!!!!

6 years ago

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LaDoris

Awesome, when in need of service matters, customer service step in when speedy service.

6 years ago

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Yordan Urrutia Orlando, FL

Sprint has gotten better throughout the years however at times I don’t have service and the internet can be slow.

6 years ago

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Anita pea Dallas, TX

Sprint was not as best of quality as it thinks. The data rates were slow and were used up in seconds.

6 years ago

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Patricia

They try to do everything you need them to do to enhance your phone service

6 years ago

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Mandi Smith American Fork, UT

Sprint has the worst service and is way too expensive for how bad the service is. The quality of sprint products are not worth the calue of our money.

6 years ago Edited September 14, 2021

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Steven Randel

Not working like we were told. We struggle to get a signal at times and we live 4 blocks from a tower.

6 years ago

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Tori smith Mesa, AZ

Sprint isn’t as good as t mobile or Verizon but they seem to get the best reception in weird places

6 years ago

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Beverly Des Moines, IA

For the most part they are great. I have had a few glitches, but they have been quick to help.

6 years ago

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Rikki Midlothian, TX

Sprint has the worse cell service I've ever had, along with terrible customer service, and over charges. Do yourself a favor and find a better cell provider.

6 years ago

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Davina

They were very helpful in getting me into ther phone I wanted

6 years ago

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Cailyn Moulder Bonita Springs, FL

I have had Sprint for the last five years and have always struggled with poor reception. Compared to Verizon, their cell phone service is really not a competition.

7 years ago

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Stephanie Allegan, MI

My bill has been wrong every month. Customer service in responding has been horrible. I have pages of notes regarding promises made that have not been kept.

7 years ago

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Marlyss Wingfield Macomb, MI

So disappointed in sprint. I have had the worse service all the way around. Will not recommend Sprint to anyone. At one time I thought Sprint was wonderful. NOT anymore.

7 years ago

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John Shell Wallingford, CT

Worst, most expensive, lying cell phone company to date. Had been a liefest from beginning to now with invisible veterans and over 50 discounts that keep disappearing.

7 years ago

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Lionel Alaniz Riverside, CA

I don't like. Misleading, I was told it would be a soft hit on my credit and it wasn't . I got dinged I don't like being told one thing and you do something else.

7 years ago

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Rachel C. Glendale, AZ

They are a great company and provode excellent customer service.

7 years ago