Name: Sprint
Rating: 2.7

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CAHomeOwner Clovis, CA

My calls would drop a lot with this service. Where I lived I had no service and needed it there the most. Only when I would come into the city was when I would have full signal. Kind of useless to be driving long distances and can't make a call when you are stranded or need road assistance.

6 years ago

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Jeff Phoenix, AZ

Had Sprint for a long time then they started dropping customers who asked questions about their shady billing. Years later I got on Boost Mobile which is a prepay Sprint company. Same bad service and they throttle your speeds when you pay for unlimited. It is unlimited but is very slow depending on what you need to do.

6 years ago

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Lucy Salinas Weslaco, TX

Terrible dead service areas in the states going to the north from Texas . My brother is a trucker and there are many times there are dead zones and we can’t communicate with him. Why does this happen Sprint????and the rates are so high for bad service ??? Took off 3 stars for that!!

6 years ago

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21plustax Hopewell, VA

I had the worst experience with Sprint while living in California. Next to no service and absolutely no help. I had to wait my contract out and somehow I'm still billed an extremely high bill.

6 years ago

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Patti Miller ,

I had to stand on my porch to get any reception. When I questioned the company I was told it must be the lay of the land, a mountain or something blocking the tower. I lived in a flat farm land area. Was told well maybe a new tower would be put up soon.

6 years ago

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Will A Washington, DC

Excellent pricing just wish the data was faster. I never really had a problem with the phone service and truth be told, I usually had phone service where other didn't.

6 years ago

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Kenyetta Meadows Columbus, GA

i loved them out first no problems until i decided not to do auto billing. My bill started out one thing and constantly changing. I liked that they give you Military pricing but they wont tell you unless you ask. Once you leave them your last bill will be unexplainable with all the charges that are on there.

6 years ago

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dazaph Union City, CA

Great phone service that has unbeatable customer service. The unlimited plan is such a useful service to have when traveling across the nation.

6 years ago

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Nena McFarland Aurora, CO

I've been a Sprint customer for the past three years. They provide flexible pricing, offer different plans to suite my needs. Service was spotty at sometimes.

6 years ago

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Aashika Gadkari Iowa City, IA

I used to use Sprint and the connection wasn’t that great, sometimes there would be 3G instead of LTE whereas other providers had LTE. It is slightly cheaper so that’s good, it was overall an okay provider.

6 years ago

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Richard Crouse Glendale, AZ

Sprint started out as a great phone company for me but upon having trouble with a couple of phones and finding charges unrelated to our account we had a to fight like crazy with these folks . At the end of contract we ran to another company

6 years ago

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Vianca Potts Hialeah, FL

I went into Chicago recently through a nature trail and never lost service! I personally would recommend anyone to use this company.

6 years ago

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Debra Millender St Louis, MO

I have been with Sprint for a very long time and I do like them better than most other phone services. My main complaint about Sprint is they forget about their loyal customers when they have special offers.

6 years ago

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Luis Bates Azusa, CA

Bad service. They lie in their commercials because promos or deals are not as easy as they say, or even true as they say. In order to get deals from commercial you have to pay full price on everything and then they tell you that they will give you refunds to get the deals but you don't get refunds on the spot or right away either. And they have people that they don't know what they are doing and you are stuck there for hours! Plus they offer satisfaction guaranty on their service but they cancel your lines and won't give them back if you are not happy with their service.

6 years ago

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C. Alex Cornwall Salt Lake City, UT

The only good thing about sprint is the cost. It is cheap. with that said you get what you pay for. their service sucks! I'm always dropping calls and never can stream video on the network. After my phone is paid for I will be switching for sure!

6 years ago

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Dwhoush Slidell, LA

I had Sprint for awhile. While it worked great in the larger cities, the coverage in the country was not so great. I had to switch to a different cellular provider because of the dead zones.

6 years ago

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Mhorne182 Eagle Mountain, UT

It has been years since I had sprint. But it seems like the service was never very good. Hopefully with the T-Mobile merger the two companies can combine to make a respectable network to compete with Verizon.

6 years ago

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Jami Lucas Eagle Mountain, UT

We have service with sprint now, 3 lines. I’m very satisfied with the overall service and price however I have yet to have a good experience with their customer service.

6 years ago

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Ron Vincent Cheyenne, WY

I am back with Sprint after about 10 years. I only left because of bundling with my daughter. I am very happy with their service and coverage

6 years ago

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Syl North Port, FL

I was a customer of Sprint's for over 10 years. I cancelled my service when I could not get the specials offered to new customers. About one year ago I switched to another vendor.

6 years ago

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Brawn Baker West Jordan, UT

For the price, service is pretty good! Customer service was a bit spotty as they made promises but did lo always follow through on it. Over promising agents aside, it’s been a pretty good experience.

6 years ago

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Nicholas Genes Los Angeles, CA

Worst company I ever used for service. While in the service they refused to turn off my service when deployed then sent the creditors after me when I got back. Thank god they had laws out on this. Worst outsourced customer service EVER!!

6 years ago

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LoertscherL Riverton, UT

I’ve with sprint for 10 plus years and haven’t had a problem. Coverage can be spotty in some areas but for the most part have had good coverage

6 years ago

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Michelle Schow Saratoga Springs, UT

I didn't have a great experience with Sprint. The coverage was spotty and I had a lot of dropped calls. I tried troubleshooting with their customer service, but could never find a solution.

6 years ago

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Kbr Lahaina, HI

Customer service has been terrible and I get charge for things that I’ve never signed up for and even from different cities. I am constantly trying to fix my plan because they change it in the computer all the time.

6 years ago

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SkylarPickens Houston, TX

I have sprint and it’s amazing! I have great high speed data everywhere i go! And the costumer service is very helping!

6 years ago

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Robert Paugh Long Beach, MS

I have been a customer of sprint for several years now. They have great customer service. The coverage is fantastic. i would highly recommend them.

6 years ago

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Alex Danielson Riverton, UT

I've been a Sprint customer for many years and haven't had any issues until now. Their customer service has been great, but their cell coverage has been very intermittent and inconsistent.

6 years ago

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Isaac Kaysville, UT

Sprint has been terrible for us. We never have service wherever we go and when we tired to go get our phones fixed last time it took 3 1/2 hours and the people weren’t that nice about it. It made us switch providers we were so frustrated.

7 years ago

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Marissa Redwood Falls, MN

My dad had Sprint through his work, and we were overall pretty happy with the service. Sometimes he lost service when we went to really rural areas though.

7 years ago

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Myles Cox Portland, OR

Good service, but if there's a problem, the customer service leaves much to be desired. It seems the support staff aren't entirely knowledgable or just don't want to put in the work to help.

7 years ago

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Alyssa skinner Gilbert, AZ

When I first got a phone I started out with spring. Everything was working good at first but after about a month my phone stopped working. It would randomly say no service, I couldn’t make call, and my my texts wouldn’t send either. I ended up switching because there service wasn’t consistent

7 years ago

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Kymberlee Yack Orem, UT

sprint by far has the lowest prices of the big four carriers. if you live in the area that has good sprint coverage i recommend going for it!

7 years ago

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Dasha Directo Provo, UT

Sprint is probably has the cheapest plans. However, the service isn't the greatest. It may be cheap, but you don't get service anywhere so I don't know if that's even worth it.

7 years ago

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Hailey Nilson Salt Lake City, UT

Sprint has outstanding customer service and unbeatable prices on family packages. I will always stay with this cell provider.

7 years ago

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Lauren Alpine, UT

I really enjoy having sprint as a cell phone provider, they are always willing to work with me on my phone payments and have great customer service

7 years ago

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edward reese Hyattsville, MD

the cheapest carrier of the Big 4 but also has the worst service. They are working really hard to improve it but it feels like they are still far behind Verizon and ATT on service.

7 years ago

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Logan Cook Vienna, VA

I consistently do not have service when my peers with other providers do. The device I have is absolutely comparable to the devices offered through other carriers, too. I simply have Sprint because I'm on a family deal.

7 years ago

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Samantha San Ysidro, CA

I use to have Sprint, the reception sucked. They don't do what they promise and the bill is crazy expensive. Sometimes I would get random roaming charges while being in the US.

7 years ago

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Heather Vernal, UT

You get what you pay for with sprint. It’s one of the cheaper options, but I don’t have good service in the area I live. I hardly ever make calls because they often get dropped.

8 years ago

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Caprisse Taliulu Kailua, HI

Their coverage was horrible when we moved to Hawaii so we ended up switching carriers and their customer service was non existent when we would call in with billing issues. We had a lot of charges that shouldn't have been on our bill.

8 years ago

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Derek Scoville Pleasant Grove, UT

Intrigued about service. They offer the best price, and claim strong service, but I am not sure. cost to buy a phone through their plan is really good!

8 years ago

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Brayden D. Gilbert, AZ

Sprint is my personal favorite cell phone provider. It has really great coverage and I always have the internet that I need.

8 years ago

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Hunter Kasprzyk Gilbert, AZ

I used Sprint as my carrier for 3 years. During junior high it worked pretty good at the school but once I got to Highschool it never worked inside the building. I would never be able to call somebody if I was inside of the school and it caused a lot of problems. Also I wouldn't be able to snapchat people which makes it hard to communicate with my friends at school.

8 years ago

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Demetrace Williams Milwaukee, WI

Thee worst cell phone provider. Even before they teamed up with T-Mobile. The billing is so expensive than other carriers and the service is poor. The connections are terrible.

4 years ago Edited March 24, 2022

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Catherine Campbell Camp Hill, PA

very spotty coverage, many dropped calls, no one ever answers customer service or chat, Airave stopped working and had to find out online that it's discontinued. (It is discontinued, right? Hard to say.) Terrible

5 years ago

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Karen Johnson Atlanta, GA

I have been a Sprint customer for 20 years and I should have left a long time ago. The customer service is horrible. I feel like I have been in a long term abusive relationship.

5 years ago

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Bryon Steinbach St Louis, MO

HORRIBLE!!!! Some very nice people, but they tell you one thing, and do not do what they promise, over and over... I have never had a worse customer service experience (54 years old)

5 years ago

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jameion alexander Memphis, TN

Been a customer for over 3yr went on vacation lost my phone which was insuranced & was giving the hardest time even. Poor customer service!!!! Money more important than long-term customers beware...

5 years ago

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Jesse nettell Los Angeles, CA

Sprint is the worst service they stole my phone and lied to me and wont pull up my phone conversation to prove they would make it right I have been a customer for 6 years and never missed a payment

5 years ago