Sprint
2.7
4.1
Overall Score
Fab San Diego, CA
I was advised from many people about this horrible company, but in that morning when I was getting a service for my car, the agent who was selling SPRINT phones and services caught me on a conversation, saying that Sprint was merging with T Mobile in 2 months. That was in December 2018 and today is April 2020. They tricked, scammed and lied to me. I am still waiting for the promised, assured, merging.The only reason I signed up to them was because I saw a big advantage having so many towers covering services here in San Diego and in Tijuana, Mx. Where I go visit all the time. The lady who sold to me seemed very assured of what she was selling, experienced and trust worthy. For sure an amazing sales pitch to be able to make my mind to sign up with such great company with so bad reputation. Lesson learned.
They are deceiving and lie about what they offer to get clients. They got me.
The representatives tell you lies every single time you call. They literally make up stories. They make you wait for a long time on the phone for the simplest questions you have and overcharge amounts you had no idea they would be changing you. They are scammers.
In this last year and 4 months, I experienced the worst signal here in USA and Mexico. the worst costumer service ever, very high bills. I got stuck with this company since I had gotten a newer phone and just now the lease is over and I am able to own the phone and move on to another company.
Don't let this terrible company have your business you will regret greatly.
6 years ago
Reply from Sprint
We apologize for the difficulty you have encountered regarding your Sprint experience as you've described below.
Please provide us with either an account number or phone number that we can use to access your account to research the issues at hand immediately. In addition, provide us the best contact number for you and a member of the Sprint team will contact you directly.
Thank you,
The Office of:
Marcelo Claure
Chairman
Sprint #MoveForward
Please provide us with either an account number or phone number that we can use to access your account to research the issues at hand immediately. In addition, provide us the best contact number for you and a member of the Sprint team will contact you directly.
Thank you,
The Office of:
Marcelo Claure
Chairman
Sprint #MoveForward
May. 4th, 2020
Christy L Decker Glens Falls, NY
I changed to Sprint with the idea that it was going to be better and did not find that to be true. I was led to believe the coverage area was great where I live, but in some areas, I loose signal and have dropped calls. I wish I had stayed with AT&T at this point but can't change back now. I hope this is not the way it is the whole time I have Sprint as a provider.
6 years ago
Harvinder Kaur Sammamish, WA
I called to cancel my account. I got hung up on the first time with a rude representative named Gilmore telling me to pay what’s left on my account first, he had a horrible attitude. He hung up on me after I asked please hold. I then call back and explain my situation and get transferred over to the cancelation dept to a rep named Raymond. The conversation started smooth then quickly escalated after he pressured me to stay with sprint and I denied due to no longer having need it anymore. He then goes on a condescending manner saying, “yeah looks you’ve had a lot of past dues.” What? Super rude and tried to get into my business asking why did you have so many past dues etc... I then explained my situation which I did not have too! It is my own business?! Raymond then goes on still trying to convince me to stay and after I said no he went ahead treated me so disrespectfully and had the worst snob attitude, (I’m better than you type of attitude) and ask I proceeded to ask a question he says “have a great day” and hangs up on me.
This is sooooo beyond on me. I have been a customer with sprint since 2011. I kept paying monthly for the past 3 years even though I didn’t even use my lines with sprint and I went over to AT&T. Because of my loyalty to Sprint. The customer service I received from RAYMOND from cancellation depts is BEYOND me and I’ve never had such a disrespectful experience as such with any other company.
I am baffled and appalled at the manner of his condescending tone and how he made me feel so belittled because I am choosing to have one less bill to pay during the pandemic COVID19.
I commend all supervisors to look into this at Sprint. The number one reason to having good relations with customers is respecting their choices and being understanding and non judgemental. This conversation with Raymond felt like I was being BULLIED in high school. I am beyond taken back with Sprint and the people they have working at their call centers.
Completely disgusted.
6 years ago
Oscar Valencia Denver, CO
We have been with Sprint for 16 years, over the past two days I have tried to nake payment arrangements as myself and husband are not working due to the pandemic. They threatened to turn off my service or I zero out my bill, mind you these phones keeps us connected to our daughters and parents who are on the plan we pay for during normal circumstances. After about 10 people 2 days they took the last money I had in my account cause they knew I was in gear of not having conatct with my kids. Needless to say Im broke for the next two weeks, no, food, no money nothing. As soon as our contracts are up we leaving the greedy, unethical company called Sprint
6 years ago
Hannah Clemons Kansas City, MO
This network is worthless. It works maybe half the time. Here within the last 3 weeks I have had more calls dropped than completed. I am paying for internet that is nonexistent. And when I call customer service, the only phrases they know how to say in English is "I understand that, ma'am" and "I am so sorry to here that, ma'am". Not to mention we ordered used Note 8 phones (because we couldn't afford brand new phones) and they sent us new Note 9 phones. We were told we were going to have the used Note 8 price of $35/month, but we are paying the price of $185/month! I told them we could not afford a phone bill over $250/month and they have us paying them $430/month!!! I am so far beyond fed up with this company. When we get our phones paid off we are taking them to a different carrier. I have never experienced such atrocious customer service!
6 years ago
Shadee Edwards Las Vegas, NV
It's so discouraging and disappointing to write this review. However the reps in this store have horrible customer service particularly a guy by the name of Geo. My grandfather went into the store to do a change of ownership. This guy talked him into porting the line out to att & then had him come back to open up 4 new lines that he didn't need that weekend trackers saying that it would make his bill "cheaper". The cause my grandpa such distress as he didn't have access to his original phone line that he uses for work and missed tons of work related calls. Going back into the store to have Geo help him to get the line back. He got so mad went into the back office for about 30-40 minutes saying he was going to get a manger to help. Manager never came. He came out and left out the store to sit in his car for im guessing a lunch break. My grandpa sat there for 2 hrs until the store closed Without anyone ever coming to assist him with this issue. Geo than came back in at closing time and told him to come back in the morning once the store opened and he would personally go to get him a SIM card to help get his number back. My granpa desperately trying to recover his number agreed to come back and did just that only to find out that Geo called off and was not coming in. Wow he was so discouraging as a customer service rep. Rude, disrespectful, & took advantage if the elderly by selling him products that he didn't have a clue about and opening new lines that he did not need. If I can rate him at 0 I would we resolved the issues but it wasn't at this store with all there terrible customer service. In Inglewood ca century and Crenshaw.
6 years ago
Steve Patrow Eau Claire, WI
We had Sprint for many years. We attempted to sign up for a new plan to save money. It was a very frustrating experience as one service representative would tell us one thing and another representative would tell us another. In a nutshell, we were told we weren't qualified for this plan or that plan, then they'd try to talk us into a different plan. So, we shopped and picked a new provider. Then, we had significant problems getting Sprint to unlock our phones to transfer service. Sprint kept putting us off and finally sent us to a store for help. At the store, we were told the store wasn't a "real" Sprint store and we would have to call Sprint again, which we did. We then got the run around again saying they couldn't unlock the account for another 30 days for some billing reason. Then, Sprint kept trying to sell us another plan. We spoke with a supervisor and told her how frustrated we were. She said a manager would give us a call in 24 to 48 hours. We never received a call. Sprint finally unlocked our phones so we could change to the new provider. This process took many calls, many delays, wasted time traveling to what we were told was a Sprint store. I think we were with Sprint 14 years and spent $320 per month for four lines. You would think they would have been more helpful and reasonable.
6 years ago
Lignely Hernandez Miami, FL
Worst phone company ever. Please do not give anything if you are not 100% sure that you want it. We have trade an iPhone 8, and we just lost it. After talking with executive manager Mari she personally has decided to delete a replacement option of an iPhone 7 that her team has given to us because we were asking for our iPhone 8 value. This turned into something personal. Now we do not have any phone and their only solution within the 30 days of prove offered was a value of $105 for an iPhone 8.
What kind of company does this? I have never seen anything like this before. All is a trap, it is no worth the change at all.
6 years ago
Ashphile Baptiste Tallahassee, FL
The connection with Sprint is always great and never gives me problems no matter where I go. Sprint has been my go to company for all of my phones that I have ever purchased.
6 years ago
Jackson Barousse Kenner, LA
Sprint is not my favorite cell company. Their service is slow when it works, and tends to drop off far more than my friends who have other providers. Not happy.
6 years ago
Chuck black Seattle, WA
This is my review for Sprint cell phone services my husband and I stayed in contact with Sprint customer service within the last 3 months letting them know that we needed to suspend our phone line and would be making a payment later. We contacted Sprint customer service three to five times within that three months just to touch base with him and let them know when we would be making a payment. Today we call them to make a payment and get our cell phone turned back on and the women we spoke to at the customer service office for Sprint told us they had sent our Sprint bill to a collection agency the price was over $100. That meant they never suspended the line they would just listen to us and not do anything we'd asked or anything they said they do then after speaking with the woman today ask to speak with her supervisor 4 times and still never got through to her supervisor we ended up hanging up and deciding to go with a different cell phone company Sprint cell phone service is the worst cell phone service the worst customer service I have ever dealt with in my life they're rude and foreign. People do not go with Sprint you will regret it.
6 years ago
Val Burbank, CA
lies and tricks to get you into their contract. was told my mo. bill would be no more than $150. got my first three bills of $250 which then after dropped to around$190. complained to customer service after a year (when i realized the bill, they set me up with autopay). CUSTOMER SERVICE SUCKS! I do not know where they are located but they DO NOT comprehend my English language!! I was going back and forth with the same person for about two hours and still got NO WHERE. I got frustrated and just gave up. Their service sucks. I have little to NO service where i live. There's times where my internet goes down for several hours. Their internet is SLOW. I wish i could go back and not get this contract.
6 years ago
ltrain8796 Orem, UT
I have had Sprint for over 20 years. They have great customer service and I can't say enough about how helpful they were when I had a billing problem. I plan on staying with Sprint for the foreseeable future.
6 years ago
Emiliano Galeano Elkridge, MD
I had a family phone plan for over 10years and it’s been up and down, but mostly up. They have all the newest phones, I just traded in my phone in December. Good customer service
6 years ago
Judy Capadagli Bellefontaine, OH
I would give them a negative 10 if I could. WE switched from Verizon to Sprint.....HUGE MISTAKE. Service is awful, customer service is not in the USA unless you go to a store and they are as clueless. We couldn't get into our new account because of a mistake made at the store of purchase...that went on for over 3 weeks. They would tell us we owed them money when we had just made monthly payment, couldn't see what they were talking about . We have not been able to see any credits or what package we purchased when we were at the store. I never had drop calls ever with my IPhone with Verizon, we have brand new Iphones and the service is horrible. Clarity of conversations are terrible, if you go into a building or certain rooms you either lose service or its so jarbled you can't understand the person. I could go on and on. My family and friends do not like to call us anymore because its is a bad experience.
6 years ago
Kevin Olson Stockton, CA
Horrible customer service!
I have the Sprint flex lease and decided to upgrade both my iPhone 8’s to iPhone 11 pros to do this Sprints own website said I needed to “pay this amount ($50.66) to upgrade today”. I paid $50.66 twice to upgrade each phone, then the following month I paid the upgrade $30 fees and the taxes. The month after that (2 months after turning in my old phones and having my new phones sprint sends me my next bill for over $400 because they are charging me for 2 more month of my iPhone 8’s that I already paid for at the time I upgraded. I called Sprint and got nothing but random answers that made no sense first it was because I didn’t pay for the 2 months left on my lease to upgrade after pointing out the $50.66 I HAD to pay because their web site makes you pay the lease before upgrade they changed their reasoning to taxes because I’m in California I then pointed out I already paid all the taxes on my last bill so they said it was my upgrade fees so told them to again check my last Bill because I paid that too. At this point they had zero answers to the extra $100 they are charging me except to just “assure me” they bill was correct with absolutely no answer for what the $100 plus extra charge was for. I will NEVER recommend or stay with Sprint, once my lease is up I’m gone to any other company.
6 years ago
Tammy Snellville, GA
I signed up with sprint in Feb of 2019 because I wanted unlimited service at what was supposed to be significantly less than I was paying for 4G with 2 phones on Verizon. Ive had to return my s10+ twice because of connection issues. Btw, their service really is bad, Connection is usually non existent no matter where I am. Ive had to sit on the phone with sprint for at least an hour at least once a month because of either connection issues or billing issues. Each month since exchanging my phone, my bill keeps going up. I am now paying way more than I was with V. Ive also been into several stores to resolve issues, Each person in store and on phone assures me they know what theyre doing and I won't have any problems after this call. They are always wrong. I have screamed and cried to try and get things resolved. They just can't do it. They are all incompetent. If I were rich and didnt mind losing $1000 I would pay for phones and get out. Unfortunately I have more than a year to still go. I hate them so much..The worst I've ever dealt with, and I'm 52, so I've been around a while. Did I mention how much I hate them? Once I'm done with Sprint I will be going back to V. I had them for about 15 yrs and rarely if at all had a problem. I just think they are really expensive. Guess its worth it, I can't take this aggravation with Sprint much longer. I would love to just drop off all phones tell them to cancel me and let them try and sue for what they think I owe them. That's how bad it is. NEVER NEVER NEVER go with Sprint. Now that I’ve done what I was told to do, the executive agent is on extended leave and I can’t get anyone to help me with this now. Still showing balance of over $1100, it should be 0. Just so so awful.
6 years ago
Diego San Antonio, TX
RUN BY MONKEYS
I decided to leave my carrier of 5 yrs to try Sprint's new deals. I placed an order, but because the agent made a mistake i had to place a second order. A couple of days pass and then i decide to check on my order. A sprint agent, mistakenly, tells me that none of my orders have been sent. after 3 tries he tells me that he made a mistake and on the 4th try he confirms that one of my orders has been shipped but that the 2nd one hasnt even been placed for shipping. The agent, on his own will cancels my 2nd order, i then asked to speak to a superior, the superior starts up by saying i cancelled my own order, takes his sweet long time to answer me when he feels like, provides no help, no answer, no solution. I couldnt proceed with such irrationality. I had already made my decision to cancel everything. But hrs later, i decided to give it a last chance, the new agent tells me that he can reactivate the order and that instead of shipping it out i can just pick up at store. I asked him if i would need anything to be able to just show up and pick up a device from a store without having any issues. the agent said that i wouldnt, since he would put everything in the system. But before ending conversation, i asked him to send me an email confirming such info, he said i would get the email after the chat,.... surprise, i didnt. I show up to the store next day trying to claim the device, and i was told that such thing is not possible and that those agents online were lying to my face and that my order actually showed flagged. And the most ridiculous part, they dont send you an email or no sort of notification whatsoever to let you know the status of your order after you have placed it and paid for it. They will let you deal with their horrifying mistakesThey asked me for verification for what i was saying, but of course, i didnt have it.
im cancelling everything and this was to be my 1st ever time trying sprint, no sprint assures me, why i should keep staying away from them.
Sprint is run by monkeys!
6 years ago
Casdaniel Knoxville, TN
I switched from Verizon to Sprint and only had the plan for for a week. Once the phone came in I only used it for 1 day. I only went to sprint because my job was part of the sprint perks were I would get a discount. I called and signed up and asked for the cheapest plan. The guy made sooo many mistakes. He misspelled my name and then added on numerous ad ons that spikes my plan. I made the guy repeat numerous times that my plan with tax would be under 70$ and he assured me it would be. Turns out he signed me up for an expensive plan that would be around 80 a month. Also since he misspelled my name I would have to go into a store to fix it. He sent me an email that said to change my name I would have to submit my license. He charged me a 103$ down payment and when I finally got my phone in the mail it came broken. I also was told that I had to call the customer service line to get the discount. The email I was sent about the discount said to take it to the store. I took it to a sprint store and was told they can’t do anything, she told me to call. My phone bill was showing my first bill as 154$. The woman at the store assured me that it was a mistake and then proceeded to tell me that if I decide to cancel my plan I had to call, not do it there. I called sprint the next day and was told that the first guy was wrong and I learned that the price he quoted me was not anywhere close. I was told it would be 64-68$ total. She said it was 75-80$ a long and then proceeded to tell me that to get the discount I had to do the top plan and my plan didn’t qualify. I literally called to get sprint just because of the discount and the man assured me I would get it. I decided that this point to cancel everything. I asked for a refund and was told I have to go into a store. I literally went through 6 different people before I drove all the way to a corporate store and had to stand in line for 2 hours. I was also told that they have to mail me a check they can’t put it back on my card. I wasted my only 2 days off dealing with this company. I’ve never been so disgusted with a company. I’ve decided to stick with Verizon. Don’t go with sprint, no one would give me an accurate price and no one knows what to do. Even at the corporate store I had to wait for the manager who was helping 3 different people at once. Sprint is a scam, they will take your money and waste your time. I regret trying to switch, and hope no else has to deal with them.
6 years ago
Michael M. Redmond, OR
100% Unsatisfied New Customer Experience
Being a new customer with Sprint, in a 2-week span I noticed that the previous wireless company I had provided me with 4G internet speed on my phone, but with Sprint my internet speed downgraded to 3G. So slow that at times I cannot even access my GPS application on my phone. I tried troubleshooting the problem over the phone with no positive results. I then tried to upgrade my phone to see if that would resolve the issue, and I was told I did not qualify. Needless to say, I have wasted countless hours on the phone with management with absolutely no solution to my issue. Having worked in the wireless industry in the past, we would have "Never" let this issue escalated to this point, especially when you bring 5 new lines to a new company, like in my case. I've been a month and a half now with Sprint, and I am already exploring new wireless services with other companies due to the fact that it has clearly been a one-sided relationship with Sprint.
6 years ago
Diego acevedo Pompano Beach, FL
I was a client for 9 years. Honestly i want to tell everyone thinking about this company to run and find a better option. This company survives month to month based on deceits and lies. It steals from its customers, lies and provides no way out. They lied to me 3 times and over the 9 years and i consistantly looked the other way, however the fourth is the last time. I own 5 lines on this company and as of 1/7/19 i am looking for a better company. I am also looking into a class action lawsuit against sprint for illegaly and without my permission opening a new line on my account. They violated a contract and only offered a way out after i satted i was heading to small claims court. This is not ok on any level. Looking forward to seeing them in court.
6 years ago
Melissa Miller Stony Brook, NY
Sprint gets no stars. MY 23 YEAR OLD DAUGHTER DIED ON AUGUST 10, 2019 I contacted Sprint and gave them a copy of the death certificate.
Since August SPRINT CONTINUES TO TAKE MONEY OUT OF MY ACCOUNT EVEN THOUGH I CALL EVERY MONTH and have to relive the horrific experience to some Sprint customer service person who does nothing to help me. In fact, this month they took more than the agreed contract amount. Furthermore, the company has taken advantage of my situation as I am grieving the loss of my child.
I never thought such a company would have absolutely no social or professional conscience.
HIGHLY DISGUSTED WITH THIS COMPANY'S UNETHICAL CONDUCT.
6 years ago
Ladejah Mobile, AL
If I could give you no stars I would absolutely worst phone company to have my account have been hacked twice because they let people into my account without my permission I never received my gift card because they sent to the wrong address and was told it was my fault the card was already used in I needed to file a police report to have it disputed after talking on the phone to 6 different agents getting different answers every time then my phone nearly works cause they network just sucks like they worse then metropcs if I could back to them I would because no customer should have deal with sprint bull they don’t even need to be a phone company need to go learn how to run their business the right way don’t even get me started on how extremely expensive there bills are an can’t even explain a damn bill to me I work for Verizon customer care in never in my life I have handle my customer how sprint do I have hung on multiple reps took multiple survey and they best option was for me to continue to pay my monthly bill n it would decrease what kind of bull is that because it’s been getting higher every month n nothing even changed on my account
6 years ago
Lou Arlington, TX
I purchase a phone in October 2019.They had the promotion of $100 Walgreens gift card, I didn't get the card later they say because I change my plan after a month, now I didn't qualify. There was mo mention of all of this when I bought the phone, this was told after waiting weeks for card. First they said I would get it then said no. Then they charge me more than I should have been charged twice. They gave me a small credit but not sufficient. Customer service is awful! They never get anything correct! I finally went to a store and a young man name Marc A help me and he did an excellent job!! He has been the only bright spot in having this phone from Sprint!! If I could change service without penalty I would! Stay away from this company until they learn what they are doing!!!
6 years ago
Tyler Oklahoma City, OK
ABSOLUTE worst company I ever had to deal with. Hands down the absolute worst and their customer support is a laughable joke. Had sprint for 10 days , and it was the worst service I ever experienced. On day 1 I had 75% of my calls get dropped and my internet speed was .40MBPS (even my iMessages wouldn’t send) I called into customer service on day 1 of having sprint and a tower was down in my area and it was gonna be 3-5 days before they got it fixed. I understood that and gave them a chance . On day 8 , I called again and they said the tower was up and running fine but my calls would continue to get dropped and internet speed jumped to a whopping .78 mbps I gave it 2 more days and it only got worse. I returned the phone and cancelled everything on their “30 day satisfaction guarantee” yeah that was a joke. I first was told I would get all my money back in 3-5 business day. It’s now about 20 business days an entire month and they can’t seem to refund me my money. But it got worse. After 14 days of cancelling everything they charged me $120 for no apparent reason and nobody knows why and they ALSO cannot return that apparently . It’s been over a month , I have 3 open cases and still no return. JOKE OF A COMPANY BUYERS PLEASE BEWARE OF. THIS COMPANY IS CROOKED AS IT GETS
6 years ago
Sergey Dunn Columbiana, OH
I have been with Sprint for a long time. I went to switch phones for a black Friday special. Everything went great switching over and no problems with sprint workers. But I switched phones on November 30th. I was told I had to call sprint customer service to cancel my old phone which I did. Since I canceled it at the beginning of December I was told I had to keep my old plan for my old phone the entire month of December and was charged for both phones in December. I was also told I got a promotion for a galaxy watch that was supposed to be half off but was then told it takes a few months for promotion to activate. I'm will not be going back to sprint after my 18 month. I wonder if Verizon charges customers for phones they dont use.
6 years ago
Alan P Marble Falls, TX
I have been with Sprint for 1 week and I am DONE with them! I was with Verizon before and I thought their service was bad.....boy was I wrong! With Sprint my internet barely works and I can barely make a call from my home. I NEVER had a problem making a call with Verizon. Sprint has the "Magic Box" that is supposed to boost you signal but they keep giving me the run around. I called to order my 1st one Nov 28th and the lady said she would have it overnighted to me so I should see it Friday the 30th. It didn't show up. I called Dec 1st and they had no record of it being sent so they apologized and said we'll overnight one to you. This one showed up but the unit is faulty. So after a bunch of time spent with worthless technical support that didn't call back like they promised I again had to call them and complain. Again I got an apology and "we'll overnight one to you". Guess what? It should have been here today and nothing shows up again! I'm so frustrated with Sprint right now. I think tomorrow I will take all this new stuff back to Sprint and return it. The other bad thing is all the Black Friday deals are over and I gambled on Sprint. Now I'll have to go back to Verizon and pay hundreds more than I would have last week just because I tried the wrong wireless company. Sprint sounded like a great deal but their service absolutely sucks!!!
6 years ago
Lorna Sommers Phoenix, AZ
It was great until about 6 months ago. I'm always getting messages from my apps that the network is unavailable. They said I needed a magic box and I've been trying to get it for 3 months. I hate calling them because I wind up spending an hour on the phone getting put on hold and transferred around. The customer service is polite but not effective.
6 years ago
jarobb Raleigh, NC
Sprint has been the worst. company I have ever had to deal with. I would give them 0 stars if it was an option. they offered promotions when we first signed that "expired" and we were never told they expired. if ever spoken to on the phone they were always short and never any help with explaining or helping us understand the bill. this is why we switched to Verizon, we were explain everything about our bill before we signed, had wonderful customer service, and Verizon has made us so happy in the short time we have been with them. the bill is only about $10 more per person but is well worth the money to get the new phone, unlimited service, and much better customer service. they even offered an inconvenience credit when we had issues getting our phones and bill right. sprint has never offered this nor given a first time fee waived. they come up with charged ive never seen on any other network and are no help when we had issues with our phones, service, or bill. BY FAR THE WORST EXPERIENCE IVE EVER HAD!
6 years ago
David Hawley Crossville, TN
They are thieves and liars! We signed up for a plan that was for up to 5 lines for $100 a month. Plus the payments on the phones which would take 24 months and we would own them. We actually only put 3 lines/3 phones on the plan. Our bill was around $210 every month but when we got our phones paid off we were to pay only the $100 a month. Well lo and behold after 18mo our bill mysteriously increased to $350 a month. Excuse me!? We can not understand for the life of us why the increase no matter how many times we call and they tell us “the charges are valid”. Now that’s it been 24 months we want to own our phones like they said and go to another company. They say we were only leasing our phones and we don’t own them. ARE YOU KIDDING ME!!???!!! They have robbed us hand over fist and now are stealing our phones that we have MORE than paid for. Whatever you do DO NOT SIGN UP WITH SPRINT!
PS They’re service is also pretty spotting. I drop calls all the time:-(
6 years ago
A Kaneohe, HI
Ever since I upgraded my phone in Sprint store in Cali in 2017, I have had nothing but problems. 1st of all the leases were put on the wrong phones. 2nd after the fires in 2017 one of the phones burned in the fire along with my family's house and they continued to charge me for 4 phones when I only had 3. 3rd my bills have increased from 180 to 351. Because they are always finding some way to get more $$$ from me. I have called and chatted with customer service for years and all they do is mess things up more!!! I ask them to make changes to my bill to lower the monthly bill but guess what it never truly gets lowered. So apparently my bill is 174 without taxes, with taxes it 211, I'm still paying a ton of money for nothing but horrible reception and horrible cell service and the most horrific customer service I have dealt with. Their "taxes" is just their way of secrecy stealing more from you. I'm done with Sprint!!!!!!!!!!!!
6 years ago
Maddi Ashley, MI
Went to the one in St. John’s, Michigan. My family was helped by Dustin, who was very friendly and explained everything out. Was even willing to stay after for a bit to help us get everything set up. Great customer service
6 years ago
bryan jones Marion, TX
sprint is the worst company,the reps don't know what they are talking about.I wanted to put another phone on my account,and one of the reps said ok so she activated the phone to my account,but found out that the sims card was not working for my phone so she said to go to a sprint store and get another sims cards.So that's what i did i went to five sprint stores and every sprint store said they did not have a sims card for that phone.So they said call sprint and they will mail a sims card to you,so the next day i called sprint customer service and about 1 hour on being on the phone with them they finally came to the conclusion that their was no sims card for that phone any more,and that their was nothing they can do for me.so number 1 how can they add the phone without the sims card,and two why did they first tell me i can use that phone.So thanks sprint know i am paying for a phone bill and i don't even have a phone that is working.
6 years ago
Andreea Los Angeles, CA
I have been with Sprint for 17+ years and overall it has been good until 4 months ago. My phone/network stopped working at my home (where I have lived for 4+ years) and they can not figure out why.Dropped calls, text messages not working or sending 3-5 times of same text while on my end it says not delivered, people calling me but going straight to voicemail, trying to make calls but unable to. Everything is failing. Upgraded to new phone thinking maybe it was the phone. Not so much. For the last 8 weeks I have been dealing with this non stop trying to be patient while they were figure it out and fix the problem. I have talked to at least 10-15 people from customer service, tech support, manager at Sprint store. Did all sorts of tests, reset many things, got a magic box to boost signal(a box that never worked/came online regardless of many troubleshooting with tech support). Nothing. Now, when I have to cancel for no coverage since I have no other options, they are putting it on me saying I have 16 months in contract, even if I tried to canceled during 30 day guaranteed, but they kept trying to try new things before we can do so. They made me believe the problem will be fixed and tried to "save me" since I have been with them for so long. Now it is my fault and responsible for a contract which I would understand if I had coverage, but they can't figure out why I don't. I have been on the phone with them when I dropped the calls, or they tried to call/text and didn't work. All within my grace period. Now it doesn't matter, they want me to pay for the next 16 months for a service that DOES NOT WORK anymore. A contract goes both ways: pay for it while you are getting the service promised, or let me out of contract that I signed 6 weeks ago thinking new phone will work better. Have all the back up with then, they agree it's weird/bs and been dealing with this for a while but they refuse to help me. Very disappointing after 17+ years with them. You would think loyalty would go a lot further but not so much. Been an advocate for Sprint for years, and now I am getting punished for my loyalty and being tricked in believing my problem would be fixed. Shame on you Sprint and your customer service. Your retention people said they will take care of it, tech said they will help me, they didn't, now you want me to pay for a service that DOES NOT work for the next 16 months
6 years ago
Meagan Decatur, GA
I regret walking into a sprint store. Especially the Candler rd location in Decatur, GA. A whole bunch of lies and empty promises!!! Your store manager Joe is the worst. He’s no longer at this location but he is terrible!!! Told me I would get my 2 $50 promotion gift cards in 3 months. Haven’t gotten it. Told me I would get $113 pay off balance on a debit card in the mail. Never got it!!! I wish I would have never left AT&T and I am canceling my sprint plan as soon as possible.
On top of that. Sat on the phone with sprint customer care for over 2 hours and didn’t get anything resolved!! Connected me to multiple different ppl and nothing got resolved!!! I will tell any and everyone I know to never get sprint y’all are terrible!!
Your phone service is terrible. I never have service. Calls are always dropping.. sprint is the worst phone carrier I’ve ever encountered..
DO NOT GO TO THIS LOCATION!!! They tell you a whole bunch of lies to get you to sign up and it’s empty promises!!!
If you’re thinking about getting sprint I would strongly advise you not to!!
6 years ago
Barbara Headd Syracuse, NY
I was blatantly lied to at Sprint. I was told they would keep my 3 phones for two weeks in the store while I made a decision about their service. Two phones are paid for one is not and has a balance or $400. After a week of dropped calls, terrible sound quality and bad coverage I called to go back to store and get my phones. You guessed it-Phones were sent out and there is no way to track them.
They had the audacity to offer me $80 per phone. I am still waiting for a call from a district manager. I am filing a police report as they essentially stole my phones. I am also going to small claims court over this. What a hassle! I was trying to save money being with Verizon but learned the hard way "You get what you pay for"
DO NOT GO WITH SPRINT!!! TERRIBLE SOUND AND CONSTANT DROPPED CALLS. AND THEY ARE LIARS AND THIEVES.
6 years ago
Austin Lauinger Ortonville, MI
Not only is it the worst coverage it’s also the worst service. I was charged a $500 non disputable charge even though I didn’t even own the phones for 8 and a half months, and I deactivated my account with them.
I tried fighting the charges and they sent it to collections anyways. I made over 100 calls to sprint and their different departments in the last year, but everyone gave me the “I can’t do anything, how are you paying us money” even when asked to speak to managers.
Highly recommend staying away from this “business” if it could be called that when it’s clearly just a bunch of crooks.
6 years ago
Jason Shoemaker Harrisonburg, VA
This is one of the worst places I've ever visit in my life I was told my bill was going to stay the same when I traded in my S9 for an S10 phone turns out I am paying way over $30 more on my bill each month Haven called Sprint store to try to have them fix this for me I got in touch with one person who said they would work with me and try to lower my bill so when they did they said everything would stay the same and they lowered my bill for me but then the next month came I lost my Hotspot all together then I called him back and said what happened it and they act like they didn't see this transcripts which was right in front of them so they try to put me back on my old plan and it charged me an extra $5 on top of that this has been a horrible experience Sprint has been one of the worst companies of ever had to deal with.
7 years ago
Baby
I think that this company is pretty great for the price we pay, we get unlimited everything which is nice in this day and age but the one thing that kind of bothers me is that I dont really get much service when I go hiking or to some places. Which is inconvenient because that is when you want your cellular data tow work.
7 years ago
Disappointed Chicago, IL
They only care about new customers and not 16 year customers. I pay for 4 lines no new phones average $380 a month. The phones only last two years and than start havening issues. You pay for insurance average $20 per phone = $80 a month and they want $200 if they say they cannot repair your phone. You are forced to lease phones now no more discounted purchase prices. I have to use WIFI for my cell service s their towers cannot provide adequate service for my area where I live and work. I was in law enforcement for 30 years and depended on being able to be reached by cell. I encountered continuous service problems. If you are a new customer you can get a new phone and unlimited service for $35 per line. Therefore for $140 you get the newest iPhone and unlimited service but for an existing 16 year customer since 2003 you have to pay over $400 for the same. THEREFORE Sprint only cares about new customers.
7 years ago
Sepideh Soltani Duncan, OK
My experience with them is the worst I have ever had in my life. They really deserve a negative rating. Their services is the worst possible. My job requires a lots of communication and making lots of phone calls. During the short period of time that I signed up with them it was so frustrating for me and no one could hear me clearly, I did everything to fix the problem, from checking my device with apple store and through swapping my phone with another new one but Nothing helped. The problem was not because of device it was because of poor services they provide. They left me no other choice than cancelling my services with them. They did not return my Iphone 7 plus and my Kids Iphone 6S ( 2 of them). They told us you have signed to trade your phones and you will not get it back. Since the problem was from their side they should have return our phone or atleast replace it with something for us. But they STOLE our phone. Just with being with them from August 22, 2019 till September 2nd , 2019 we lost hundreds of dollars. I highly DIS- RECOMMEND them. And please do not trough your money away with signing up with them.
7 years ago
Carlos Conyers, GA
Don’t waste you money I am sure that we all have money to spend on other things that’s worth spending your money on.I lease a phone from them in 12/26/17 service was not all that great due to I travel for a living around the country.Called then in May of 2019 and told them I am canceling my service and will be going to another provider.I have been still been getting charge the same monthly fee of $242 and service is off since July and my contract is up this year in December.I am at a $726.00 bill now and I am sure by time December comes around it will be over $1,200 and that’s for one phone not to mention.Its not worth it truly to be honest other service providers have better coverage and will just cut your service and just charge you a fee to end the contract.Went into a store and tried to turn the phone in and my account is lock and they can not take the phone back.Go online and account is block also so just don’t waste your time with corporations like these which is scam artists.
7 years ago
Bruce Westerville, OH
This is about the Sprint Corporate Store at 363 N. State St. in Westerville, Ohio.
Update: The very next day, the SIM card came from Sprint since they overnighted it thanks to the mulish and untoward behavior of the representative--who, several times, refused to believe that a SIM card swap was all that was necessary in order to transfer my phone, even though it was confirmed by multiple sources, all within Sprint’s corporate structure.
So.. this should be no surprise to anyone with half a brain… I installed the new SIM card and the phone TRANSFERRED ITSELF WITHIN THREE MINUTES. It TRANSFERRED I T S E L F.
Yes. The entire incident that happened would have been avoided if the obtuse sales associate would have simply TRIED to install the SIM card. Indeed, he wouldn’t have had to do anything else other than insert it, and the phone would have done the work for him. He would have looked like he hero he obviously believes himself to be and I would have been none the wiser of his low self esteem and inferiority complex.
I am certainly owed an apology for this horrific display of the egregious comportment directed at me. I don’t expect one, however (I’m a realist, afterall), as narcissism and self-awareness are often mutually exclusive. Also, a certain degree of intrepidity would be required on this sales associate’s part, and it’s been a typical experience that those who can’t accept the reasonable demands of others (even if it's their job) also can’t confront themselves and their weaknesses in any meaningful way.
******
Extremely hostile employee who doesn't want you to agree with him, in any way, no matter how civilly you do so--even if he was wrong, and everyone else in the company states that he's wrong. Horrible experience at this location.
7 years ago
Clay Christensen Boise, ID
Sprint has the worst customer service on the planet. I added a new line in June and the problems started there with pulling a Verizon number over and they messed that up by pulling the wrong number. Then, some how, they added the ported number to my existing phone. After 6 hours in the store, both my phone and the new phone had completely different phone numbers. 4 more hours in the store the next day and the numbers were finally fixed. I got the new phone during a promotional period where I am supposed to get $16.25 off the costs each month and a $200 gift card. 3 months later and I am now being told the new phone doesn't qualify for the promotion because it isn't a new number. So something that Sprint messed up is still haunting me. To make it worse, I was just on the phone with customer service for an hour and asked to speak with a supervisor and I was told one will call me back in 24-48 hours. Seriously? That is taking customer service seriously.If you have Sprint, switch now, if you are thinking of going to Sprint, don't.
7 years ago
Michelle Fewins Richmond, MO
HORRIBLE service!!! No one should ever even consider having sprint. You dont get what you paid for at all. You get a service that doesn't work and you pay over $200 for it. On top of the service not working their phones dont work properly eithe, they said they fixed mine but of course it didnt work. I cant wait to switch from this company but I have to wait because I'm on a lease and have to pay a ridiculous amount of money instead of us just being able to turn our phones in. They have not even tried to help us or anything with our bad service. I can barely make calls, that's how bad it is. Please dont go to sprint and pay for a service you wont receive.
7 years ago
Audra W Puyallup, WA
We switched phone services last year because where you moved our phones didn't get any service. We were customers for over 10 years. However despite us not having a contract sprint refuses to cancel our service. Every month we get a bill saying we owe them money, every month I call them and let them know we no longer have their services. They check the account review everything, pass me to several people who all verify we don't have sprint, credit my account and tell me they have canceled the line. Then next month the exact thing happens again. I have to spend an hour on the phone proving I don't have service. The call always ends with we have canceled all services and you are no longer liable with sprint. Next month repeat the process. This has been going on for over a year. Sprint is pulling some shady stuff and I'm sick of it!
7 years ago
Carlos Conyers, GA
Do not sign any contract with this provider.Purchase a I phone 2 years again under they so call lease agreement.Come to May if this year I just could not tolerate there service due to I travel for a living.Ok here’s the kicker they cut the phone off in May of 2019 it’s now September and I get a bill in the mail for $500 telling me to pay or my service will be interrupted.Call them and explained the situation I no longer need there service which I explained to them in February which I knew my lease agreement was over in July.So they charge me from May and continue to charge me all the way to September for the service and was not receiving service all those months anyway??Trued to turn the phone back in and they will not take it until the balance is paid off and then they will restore the service.Whats so hard to understand I no longer need your service and stop charging me??Its all a scam and stay away from them not even worth it.Service is horrible and if you have to pay over $250.00 a month for service there are plenty other service providers that have better plans and will not keep charging you for service you are not using and they are not providing.What a scam!!!!
7 years ago
Gloria Romero Tucson, AZ
I have been a loyal customer of sprint for over 20 years. On 8-20-19 I called and spoke to a rep Geraldine to cancel 2 lines on our account. She quoted me the fees which were paid and she assured me that was all that was needed. 8-26-19 I noticed both lines were still on our profile, so I went to chat help got Michelle, she said it had to be escalated, she had a supervisor I think his name was Kevin call me and after several times of being put on hold the call disconnected. Mind you they take your number in the event this happens, but he never bothered to call back. I went back on chat, and was clear I did not want to repeat everything again and again a supervisor called named Aiden and the exact same thing happened. I called when I got out of work and again and got Roman was put on hold several times while they tried to figure out a way to correct this and get what, yep call dropped again and no call back. Waited 10-15 minutes got Breanna, she was sending me to finace got Linda, nothing resolved with her transferred to Ross, again put hold and next thing I know I'm talking to Afni who finally resolved the problem, I spent 4 hrs and 11 min trying to get this taken care of. How do they stay in business with so many incompetent people and everyone said something different and with the exception of Afni they should all lose their jobs. I'm sure as long as you pass the breathing test and fog up the mirror you can get a job at sprint. After this ordeal I won't be a customer much longer!
7 years ago
Joseph Rajan Yonkers, NY
I had a very horrible experience with Sprint. I am sharing my bad experience with Sprint to inform all customers of their unfair business practices.
You should be extra careful if you are leasing a phone with Sprint. They will change the monthly rate and plan mid lease and you are stuck because you are still in the lease. This looks like a trap designed to squeeze more money from the customer. If you decide to close the account, they may charge penalty, lease agreement amount, buying option amount...etc.
If you want to switch over to another wireless company, you may have to pay all the dues including fine and cancellation charges otherwise they will keep the phone locked.
Even if there are disputed charges, they will send it to collection agency and to the major three credit bureaus to make your credit report bad. My best suggestion to avoid this trap is to stay away from Sprint.
7 years ago
Susan Forestier Martinton, IL
Sprint guarantees refunds on phones and activation within 30 days. After six days we just had no service at our house. Returned the phones promptly at 6 days. Was on June 22nd. Now it is August 19th and no activation received yet. Received 3 different comments from Sprint reps in one day. The first said the money was refunded to the store. Went the the store says no we do not receive money here. Contacted Sprint again. This time told I would have to wait for the next billing cycle and I would see a credit. Did not like that so then I was connected to finance. There I was told I had to go the store and have them reverse my card to receive my money back. This places me back to step one and they told me they do not have my money. What a scam.
7 years ago
