AT&T

I like their customer service, I don't like that they went to charging for a new phone when they used to give them for free,also should provide bigger discounts for long term customers

They have store fronts that are fairly close by and most employees are pleasant, but I've been with the company many years and yet to have a consistent contact person. Every time I call or go in to try and lower my bill, the new service or contract sounds great, but I always end up spending more in the long run.

Very poor service out west and around some of the major cities. Need to put up more towers. I wish I could talk to a real American when I have to call and not some person who can barely speak a few words of english..

They are terrible. Extremely expensive, I pay 150+ for one line, and in the city I live in (Lake Worth, FL) there is never any service or data. It is a ghost town, and I have used their app "mark my spot" numerous times, in fact I have had several people use that app for almost a year now in the same location, and they claim it is always "fixed" but it never is. We have to drive a town over to play Pokemon Go. I will switch as soon as my $1,900 phone is paid off.

I have been with AT&T ever since I've had a cell phone. I've had no issues with them. Any issues or questions have always been resolved to my satisfaction.

I use AT&T for my cell phone provider. I have 6 phones for the entire family and they charge me a good price for a family. I have unlimited data and that works for me. They have good service wherever i go.

Internet and U-Verse installation when we moved was a nightmare. I also didn't get refunded for returning equipment for months. Most recently, AT&T changed the date of my auto pay for my wireless account, which means I'm now paying two weeks earlier in the month AND my phone rebate doesn't hit before my payment so this month my bill was about $30 more. They said I can keep the previous auto pay date if I change from a credit card to a debit card. Give me a break! I wish I could completely leave AT&T but that would cost even more money and would take a lot of work. We'll see - I still may do it.

I have been with them for 12 years and don't plan on ever going with anyone else! I love the coverage I have and always have a great experience with customer service!

The service is very good but customer service leaves much to be desired.When dealing with customers the agents appear to be reading from a script rather than on an individual case by case basis.

I have been with Att since 2009. I have purchased two phones every year since then. I’ve never missed a payment. I’ve only had iPhones and in 2013 I added two iPads. When attnext began, I jumped onboard, and have always had good luck. Then the iPhone X debuted and I still had my 2 iPhone 7s so I upgraded early and paid the fees associated. Herein lies the rub; my iPhones x arrived with an old iOS but I had already upgraded my iPhones 7. Unbeknownst to me, this created a situation unfavorable for completing a final backup of my old phone, which would be photos videos and messages to go to my new phone. Several phone calls were placed to att letting them know of the problem, and I even considered giving up and returning the phone to the store. I went to Att in Woburn Ma and the front door of the store was locked. So I went in through the sevond entrance. The manager asked me why I was there and when I explained, he told me he didn’t think he could help. I questioned that having had returned phones exclusively in store. He told me he couldn’t find any phones to be returned under my account. Funny thing- he never took my name, number, or my device. I left, calling Att on my way- explaining that I tried to return the phone, but noticed that I still hadn’t completed back up. This was my third communication with Att- I explained that I was worried I was losing important data and the rep said don’t worry- it doesn’t matter if you’re a little late- but check that both iOS are the same. Three more tries and two more calls to att with assurances from reps and supervisors that my data was more important than a deadline and finally I got it all backed up. I called att and explained that I still didn’t want to be charged- they said you haven’t been charged, but you need to get the phone back- the rep made a note in my account and told me to go back to att speak to a manager at the store and that her note would recommend to him that he should accept the phone. He couldn’t. He did print a return label for me, so I went home called att, explained that, and promised to ship the next day. I offered to call back with s tracking number, and was told absolutely to do that. I did. I called back two weeks later when I was charged for the phone I no longer had. The rep said they will absolutely remove that charge when they process the return- it’s the holidays so it shouldn’t be a problem, but it might take a bit. Yesterday, I got a call from my mom, who will also be a former att customer soon and was told that a package had shipped to her house??? I opened the package, and there was my phone, with a sticker slapped on it, and a note- it said this phone is yours to keep. You missed the deadline for returns. Thanks for being a loyal att customer. I called and spoke with Juan: I stated that I was upset about the above and that I felt att deserved one last opportunity to make things right for a good customer. Juan said he could help, then said he could make it “real simple for” me - “you missed the deadline. It doesn’t matter why or who you spoke with. “ I asked for his supervisor, he said one moment, and I was connected with McKenzie- she was a rep in account cancellations. I asked again for a supervisor. M said she could help. When she couldn’t I asked for the supervisor again and she said no supervisor at 5pm est was available and that”this was the last word. “ I tweeted @AttCares at 7:33 last night anc they replied saying the would try to make things right and I’ve never heard another word. I am very disappointed.

This company has the worst customer service. I paid my bill online and chatted with one of their representatives online. The agent told me everything was fine but two days later my service was disconnected. The agent I spoke with added another payment to be due on the same day that I had already made a payment. I chatted again online and was told that my chat with the previous agent did not exist and they could not help me as the added scheduled payment was not made. I explained that if I intended to make two payments in one day, I would have paid both at one time. They refused to assist further and I am currently looking for another cell phone carrier that I can trust. I was with this company for over 8 years. Their customer service will be the cause of this company losing customers.

I almost always have service, they have always cooperated well with my family so we have a great plan, and the store associates are always very friendly and helpful.

Given a QUOTE over phone, sign up, then bill is $30 more than quoted plan price. I called AT&T on December 10 to get a quote for 5 mobile lines. (I hope this call was recorded) I was QUOTED a price of $158 plus tax and no activation fees for the Unlimited Choice Plan for 5 lines with AutoPay discount and NYC Dept. of Education discount. The agent was courteous and professional. She put me on hold and asked her manager to verify the discounts. I double and triple checked the final price with her. $158 plus taxes and no activation fees. I agree then and there to sign up. I get the SIM cards in the mail and activated 5 phones today. I go online and see a price of $185 plus taxes! Also, $323 in activation fees!! I online chat with James, who was very nice. He puts me through to manager, Edessa. She was extremely rude and dismissive. I am never one to complain. I was QUOTED a price on the phone and then told no a week later. Edessa refused to honor the quote. She was discourteous and very unprofessional. How does a company give a quote then rescind? I will have to cancel my newly activated service due to this and poor customer service.

I pay $65 a month and I have unlimited everything. I know that does not apply to everyone but that is a sweet deal. This is worth it for me. I would really recommend them.

Several evenings ago, the service on my phone began to randomly go from full bars to zero then to "no service". For approximately 30 minutes, it did this every 30 seconds or so. After about 30 minutes of come and go service, it went to "no service" again and stayed that way for approximately 12 hours before service was finally restored. I was unable to get any help from ATT Cares and it took days for an actual person to message me back about the issue, which is obviously now resolved so that message was pointless.

Great cell coverage. Reasonable price. We have been with AT&T for a few years now and feel like they are very competitive as far as price for monthly service.

AT&T has pretty good coverage. Their costs are a bit high and if you want a low cost option, you may be able to get one, but the sales person is going to make it difficult to find.

AT&T is the best provider I have ever had. I have never dropped a call while on their network, unlike other providers I have previously had. The prices are a little more expensive, but the service is worth it.

i have been w/ ATT for 3 yrs after i switched from verizion. I do find it much easier to use my phone as i live in a rural area, i can't justify paying $150 bucks a month for 2 phones on the lowest monthly plan