Name: AT&T
Rating: 3.7

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Ashley Pleasant Grove, UT

At&T has been my cell phone carrier for 10 years now. I always like dropping in the stores to see if there is a latest deal I may qualify for. The customer service is professional and to the point. You know your wait time as soon as you walk in. The best feature is the unlimited family Data plan.

7 years ago

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Jeff B Orem, UT

I was a customer of AT&T for almost 20 years before recently switching carriers. Overall I was very satisfied with their service and coverage but the thing that made me decide to switch was the cost. They were so much more expensive than the carrier that I moved to. If price isn't a concern then I would highly recommend them because their service coverage is outstanding. If price is a factor I wouldn't recommend.

7 years ago

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Kymberlee Yack Orem, UT

I’ve been using AT&T my entire life! it’s honestly the most reliable thing i’ve ever had in my life. I never have to worry about my signal going out or having any other issues with my phone. but if for some reason I do they’re always on top of their game and so helpful with fixing my issue!

7 years ago

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Matthew Carbaugh Herndon, VA

Switched family plans from Verizon to AT&T about 2 years ago due to Verizon being too expensive. Have been very pleased with AT&T and while I do notice a little worst cell reception in certain areas, my overall experience with AT&T had been mostly positive. My one gripe comes from the buy one get one promotion they had for the new iphones. My sister and I were eligible for upgrade and when we went in to take advantage of the deal we discovered a bunch of "small print" details such as having to open a new line which could have been better stated in their promotion.

7 years ago

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Sydni Robinson Alexandria, VA

I've been using them forever and have always had a good experience having my issues resolved quickly and courteously. Coverage is great and there is only one dead spot in all of the DMV for the service which is way better then I can say for every other provider

7 years ago

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Amanda Purpura Gibsonia, PA

I have been an AT&T customer for years and can honestly say that I have never had a negative experience with any of the services they provide me. Customer service is great, website its great and the cost, at least in my opinion, is very reasonable.

7 years ago

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Katie Kearney Vienna, VA

AT&T and I have had our ups and downs. I have been a member for over 15 years now and I loved when they used to have the 2 year contracts in exchange for a new phone. I am not a fan of this new next plan..I feel like it's just a way to get another $ from customers. They should have grandfathered existing customers who wanted to stay on contracts. I enjoy their service but sometimes they will just randomly hit you with a large charge and then when you call they don't know why it happened and then its a struggle to get a refund. Luckily, I have not had any recent concerns. I just hope it stays that way!

7 years ago

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Maya Lewis Pleasant Grove, UT

I will never switch from AT&T, I love my provider. I rarely ever experience any issues and get better service than all of my friends. Their phones will be out of service and I still have 4 bars. They have constant deals and good prices. Their customer service is always helpful and answers all the questions I call with.

7 years ago

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Rashida Laumatia Saint George, UT

Been with AT&T for the past 5 years and I have loved it! Always had amazing customer service and I love that they don’t have any hidden fees. I am always happy with my internet and I never have any lag. They also have such clean establishments.

8 years ago

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Lesa Burgess Pleasant Grove, UT

Was originally with Cingular and then AT&T merged with them so I instantly became an AT&T customer. Was happy with their talk & text plans that they offered. When comparing those plans at the time to other cell carriers, I felt that AT&T was a good deal to continue being a customer. Living in Salt Lake City at the time, AT&T was a big hub so the service I had while placing and being on calls was great. Calls rarely dropped while on my phone. I did end up switching to another carrier because I wanted a better plan for unlimited talk & text for my family plan. The switch & cancellation of my AT&T plan was pretty simple & harmless, so I was happy about that as well.

8 years ago

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Catherine Taliulu Salt Lake City, UT

I’ve been with this company for almost 18 years. The service is fantastic. Customer service, both in store and over the phone, has always been great. And each product I’ve had as worked as advertised. Price of service is my biggest issue.

8 years ago

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Carolynn West Jordan, UT

I had AT&T for years, they were our first cell phone provider. Eventually our bill continued to go up and up. Finally after years of being a good standing customer, we started to shop around because our bill was getting too high. We found a lower price for more product through a different carrier. We wanted to stay with AT&T because their coverage is awesome but we were paying too much. Called to see if they could help us somehow by offering a better deal or same as what we found and they wouldn't. The lady I actually talked to was really rude about it and didn't care I was a customer for 10 plus years so I decided to cancel my service. Their coverage is great, wish we could of made it work to stay.

8 years ago

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Kerilyn Englis West Jordan, UT

AT&T has been overall a great company to work with. My husband and I switched from Verizon to T-Mobile and finally AT&T. We have been happiest with AT&T because it is the best match of affordability and coverage. My husband recently called customer service to ask about making a slight change to our plan and were impressed with how well we were assisted.

8 years ago

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Tom Pleasant Grove, UT

AT&T is the best cell phone company out there. They have great coverage and are very reliable. I have used them for a long time and even though I think they are overpriced, they have everything you need in a cell phone company and that makes up for the difference.

8 years ago

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Joseph Bassil Hayward, CA

Truth be told, I had one of if jot the WORST experience with AT&T. I got this iphone 13 ordered over the phone, told the representative that I do need a phone number, I just need the iphone, made sure He CONFIRMED THAT just letting everybody know. The representative told me that I will get the iphone with a temporary phone number that’s gonna be deactivated once I receive the phone. DID NOT HAPPEN. I called AT&T right away, explained that I do not need the number, went to their store, spoke to a manager over there and over the phone; filed a case and got a case number, tole me that it’s gonna be canceled in a 7-10 business days, DID NOT HAPPEN. And here I am calling them now, and they’re basically saying there’s nothing they can do. I WILL HAVE TO PAY FOR 30usd/month for a phone number I AM NOT GONNA BE USING, FOR A PHONE NUMBER I ALREADY ASKED FOR ITS DEACTIVATION A MILLION TIMES. THIS IS BAD SERVICE! ACTUALLY PRETTY CLOSE TO A FRAUD

4 years ago

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Steven Geimer Meadville, PA

ATT gave me an offer over the phone on a recorded line and now bill is almost twice what was absolutely committed a month ago on their recorded line. Customer service spent hours telling me sorry and then giving same price. I am amazed a company can be allowed to misrepresent their product like this and quote wrong price (they said 67 a month. bill will be 119). NEVER EVER TRUST WHAT THIS COMPANY SAYS. You must go to a store and get written contract with explicit bill amount. Over the phone commitment means nothing and they bill whatever magic number they feel. How can a company be allowed this to happen?

4 years ago

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AlisaD Salt Lake City, UT

Had this service for almost 20 years and have never had a problem. Coverage is great in all areas. They also have a great family plan for multiple phones.

4 years ago Edited January 31, 2022

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Michael White Irvine, CA

AT&T is ok if your do everything in their kiosk or store. But if you order an upgrade online, you better hope they do not use Enjoy to deliver the package. You will never get it. I finally gave up waiting 5 days for a next day delivery. The company Enjoy who does the deliveries, is the absolute worst! Excuse after excuse, promises of delivery, oh, and the 45 minute wait time for support. Unprofessional, and unactable. When my contract is up, goodbye AT&T!

4 years ago

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C-Cubed Washington, DC

We were told when we signed up that our entire bill (two phones with unlimited plans) would be $120 a month and our first bill would be $223. Our first bill came and it was $442!! When I called, they “reviewed the charges” and then told me that was an accurate price. It’s a ripoff. Verizon is way better for the $240 a month (which is our monthly bill now). 5G runs so slow that you may as well not have your data on and it’s extremely difficult to load the GPS app because of constant service interruptions in the 5G. Even the LTE is useless. I get four times as many spam calls as I ever did at Verizon (5 calls just while I was at work from 3p-8p today) and tons of spam texts from people pretending to be AT&T and sending links. I NEVER had this at Verizon. If I wasn’t stuck in a contract, I’d switch back.

5 years ago

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G S Fort Worth, TX

I currently have 4 cell phones with AT&T and have for over 10 years The service has always been great and have never experienced any black.outs or ability to get a signal

5 years ago

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Aaron H ,

Coverage is good but lacking in customer support. Got a deal on two iPhone 11's (Buy One & Get One Free) they didn't value the second device, so at the end of the day we had to pay them off. Thankfully T-Mobile was willing to buy out both phones (Over $1000) and give us two additional phones for half off. We are disappointed after being long time customers, but definitely not looking back.

5 years ago

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Jesse Breffle Littleton, CO

Nightmare. My sister was invited to look into a deal at a store, and the representative blatantly lied to her and was charged well over the promised price, even before any agreements were made. On top of that the customer service has hung up, disconnected, ignored, and refused to help in anyway. They then got charged on services they didn't use, didn't even have phones yet. They had to cancel their card to stop the charges. AT&T has yet to help in any way. This is not only worthless customer service, it is fraud! I have never seen or experienced this level of ineptitude in a company. It is laughable, baffling, and embarrassing, that a company of such size, has such a high level of incompetence and useless customer service. I will never use or recommend this service to anyone.

5 years ago

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Michael Curole Metairie, LA

Crappy phones! Incompetent technical support! Ridiculous troubleshooting protocols! My mom had a Doro AT&T phone for 2 years and it started failing. Understandable. I Bought a new Doro AT&T phone with new sim and it started locking up within days, several times, requiring a battery pull to reset. Finally call tech support and they spend hours wiping the phone, wiping the sim, then telling me to wait for days for a new AT&T sim or go to Target and buy a new AT&T sim. I go to Target and get a new AT&T sim. Call tech support back and it fails just the same. They say go to Target buy a TMobile sim. Supervisor PLEASE! He reads from the screen and says that is the protocol. Crazy! We have been using AT&T sim on the old phone, the new phone as well as having AT&T service with myself, my wife, and kids with no issues. I am driving all over town, buying new sim after new sim so they don't have to replace a 45 day old $50 phone. I haven't even paid the bill on the phone yet and cant get a replacement. Stupid. Stupid. Stupid! Imagine your 83 year old mom trying to get her phone to work.

5 years ago

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kaylie mahar Springdale, AR

I have only had good experiences with AT&T. They always answer any questions I may have and give me the best deals they can when I am thinking about getting a new phone.

5 years ago

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Gigi Derolf Ocala, FL

They do a pretty good job customer service do a super job and if they can't help they send make sure the next level of tech support to take care of your issue

6 years ago

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Joseph DelPonte

AT&T general customer service through their 800 number is terrible. People are not well trained. The story is long, but last fall, family decided to move over from Verizon for the hope of better signals. AT&T had a promotion for $700 trade in on new iPhone with new service ported from another carrier. Attempted to do this online but needed to call customer service. It took over 2 hours to complete. The phones came inline but the directions on how to send pin the trade were WRONG. The result is I lost the $700. No trade allowance. Argued for weeks but no consideration at all. Shame on me I guess. If I could, I would pay the full cost and cancel service today. BTW, signal is better in some ways, worse in others. Have to try what works for you.

6 years ago

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Alan B

AT&T have been our cell phone provider since 2010. We especially like the international capabilities as we travel a lot out of the US. They could, however be a bit cheaper.

6 years ago

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steve Idalou, TX

Don't think much of them, was a customer for 15 years, even before they became Verizon. Came time for a new phone and the only good deals were for NEW customers and adding a line. They don't value their old time loyal customers. Sorry I became a new customer of ATT.

6 years ago

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Bree Michelle Atlanta, GA

at&t is the most popular known cell phone service. it has great signal any and every where just about . customer service can be a lil too much but at&t it's good with me

6 years ago

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Gina Miami, FL

I’ve had AT&T for about 8 years now and I’ve never had an issue. My boyfriend has t mobile and every time we go out of the country, he doesn’t have signal and I do.

6 years ago

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Ioana Asiata Herriman, UT

AT&T has great connection in almost every area I've been too. The plans that they offer are a bit expensive and the data plans are if you're not already signed up under an unlimited plan. Customer service is great.

6 years ago

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Summer Porter Managua, MN

AT&T is a great cell service company. My only hesitation is their pricing in regard to international plans. For someone who loves to travel and is always abroad, their plans are extremely expensive and if I am paying large sums of money a month, I would expect better coverage and more data.

6 years ago

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Marie Miller Centreville, VA

Customer service is good and coverage is also good but the fees and taxes are outrageous. We bundle with Direct Tv so we save some money; however, we are thinking of trying Sprint or T Mobile.

6 years ago

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Endia Gulfport, MS

Customer service is very helpful and try their best to answer any questions you might have. The company is trustworthy and can provide service almost anywhere you travel to.

6 years ago

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Jenna

I barely have service anywhere. The amount of money I pay to have an account with them isn't fair since my phone rarely works most places. I can barely use it in my own home because service is so bad in my area.

6 years ago

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Zac Cannon Long Beach, MS

My family has used AT&T for many years. We started with Cingular before AT&T bought them out. Nothing significant has changed since the buyout and the service is still great!

6 years ago

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Jane Collins Long Beach, MS

We have been a customer of AT&T for years. I like that we can get a new phone every two years without an increase in our bill. The unlimited plan has worked quite well for our family.

6 years ago

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Jack T Frederick, MD

I have always gotten good reception. Sometimes the reception falls a little short. But this is usually when inside a building with thick walls and a lot of steel.

7 years ago

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Patricia A WIlson Springfield, MO

charge way to much when you only turn it on when you go out someplace-I am a senior and have a landline-used to use u-verse but got rid of that-want to get rid of this wireless to but owe on a phone so have to pay over 50$ a month for .6 gb of use plus $25 for the phone-ridiculous and they won't just charge for the phone if you switch, they keep the phone on until you are paid off-had this with 8 phones on it a few years ago and my family decided to switch to verizon and they said they would take care of the payoff of the phones because they needed to switch to their phone, didn't happen, cost me over $3000 due to AT&T wouldn't even ck it out and kept their phones live until I paid off the phones and was threatened every month with lawsuit even though I was paying the bill-I hate this company so beware.

7 years ago

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Yvonne O Pearland, TX

Been a customer for years. Offers very reliable service and this is important for my business. Tried practically all the others. The others were full of headaches.

7 years ago

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Roger Jones Diamondhead, MS

I was with them for 4 years . There ok. When I had issues, it was not so easy getting to actual person to help. But once I got a hold or through to customer service rep they took care of me. I ended up switching to Verizon because of better rates.

7 years ago

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Maureen B. Lyons Portsmouth, RI

I was called by AT&T a few months back and offered a free phone based on my years with the company. I thought this was a nice offer, the cost of $15 was added and then credited to my account every month. The total price was over $400 for the new phone. In investigating other service providers, I called AT&T to ask how I could use another provider at a lower rate and was told that I had to pay off the balance of the new phone. That connects me to AT&T for another three years if I could not pay off the phone in one lump sum. So, I either have to pay off the " free phone" or continue with AT&T. I was not told this during the initial phone call. I think this is totally wrong. All the parameters of the " free deal" should be explained at the onset.

7 years ago

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Toni Meadville, PA

After buying a phone from them a month later I called the call center over a question on my bill at which time I was informed that I qualified for a free phone just like the one I just bought and after many questions I finally agreed and was told all I had to pay was sales tax upfront so I did. A month later the bill comes and they are charging me for the phone. I called the call center and they said that they could see in the notes that I had been told that but that was incorrect , I didn’t qualify and now I owed for the phone because they couldn’t get around the BOGO rules my arguing with them went on for a time but needless to say I am no longer a customer and the day I went in to pay my bill I started talking to someone who couldn’t believe it because that’s what happened to them too . How is that even legal? I refuse to deal with a dishonest sneaky company

7 years ago

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Tim Finleyville, PA

They have always given me 100% support on any problems I have ever had on my phone or with my apps I have had AT&T for several years now and I will never change

7 years ago

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Jennifer D. Houston, TX

My bill is never the same! The service is ok and I don't have many dropped calls but the customer service isn't great. They lack empathy and the emotional intelligence to cater to a call or complaint. Customer who call are frustrated or confused or looking for clarification and instead of bouncing them person to person they need to do a better job of addressing issue and de-escalating.

7 years ago

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debbie williams Granbury, TX

I've been with AT&T for 48 years. Many years ago, it was your only choice so you didn't know if they were good or not. Now they have competition, and each year their ratings have gone down. Verizon is now the #1 choice of most. When I call AT&T, I spend hours trying to get answers to my concerns about my cell phone to no avail. The employees are not trained are not customer service relations employees. They are there to just answer the phone and hope they can make you happy. AT&T owns Asurion which is another issue! I've had to deal with Asurion over two phone situations and each time have to send back the first phone I received. You would think AT&T would have given me a new phone when my I-phone 6s exploded in our pickup. Scared me to death and luckily I wasn't talking on it at the time. It cost me $240 after insurance, cover for screen for both phones, and paying to have data on both phones downloaded. This is the second $240! They are unable to download your data to a wireless computer. I plan on checking to see if I can keep my phone number and switch to Verizon. I've had it!

7 years ago

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Evan Middle River, MD

I live in a very populated area outside of Baltimore MD. My wife and I pay over $300 a month for our AT&T service. I would not recommend them to my worst enemy. There is no reason that for the money we pay each month that I cannot make a phone call anywhere in my house. No signal...ever. As I said, we live in a densely populated area. I Have to physically leave my house to get signal. It’s not just my house. The signal drops in various different places throughout the county/state. Do yourself a favor and go with any other company out there. I can only hope other service providers are even just a little bit better. Looking forward to trying Verizon and (hopefully) being able to make a call from the comfort of my home.

7 years ago

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Nicole LeBaron Provo, UT

I had at&t for a few years and it was ok. The service outside of the country was slower than anticipated. Not only that, we had at&t apart of our family business and I feel that it could of had more benefits for the business.

7 years ago

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Marie O'Fallon, IL

Cellphone coverage/range is great. Wish American, English speaking agents could answer the customer service line! Also wish the bill was easier to understand and shorter

7 years ago

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Joe Baust Murray, KY

They have become more insulated from customers and good customer service. When they dropped my call...on their network...they did not try to contact me. When I was billed for something they were supposed to have canceled they told me it was my responsibility to contact them after they dropped my call on THEIR network. That tells me they could care about me, my phone service and good customer service. I pointed out they are more expensive, their service is often spotty and I have been with them for decades...that is what you get for staying with a Company.

7 years ago