Name: Endurance
Rating: 4.0

star star star star star

Kevin Dixie Granite City, IL

The agents were wonderful and polite. Loved their professionalism and patience.

6 years ago

star star star star star

Tiffany Hines Charlotte, NC

Great representatives they were all extremely nice and found me a great quote

6 years ago

star star star star star

Erik medina Orlando, FL

It was a GREAT experience! The two people I spoke to were very helpful!

6 years ago

star star star star star

Adri puppies Springfield, VA

Great customer service!!!! Excellent!! Employees are super nice.

6 years ago

Reply from Endurance

Thank you for the 5 star review!

May. 14th, 2020

star star star star star

Nathan Flow Oklahoma City, OK

Thorough and concise. She did a great job explaining the Apex Pro warranty.

6 years ago

Reply from Endurance

Hello Nathan,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

May. 14th, 2020

star star star star star

Judy Hollister Cypress, TX

Jeff was very nice and very helpful with getting my payment deferred for May.

6 years ago

Reply from Endurance

Hello Judy,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

May. 14th, 2020

star star star star star

William Wallace Groves, TX

Easy to talk with someone not a comptor Fond out what I wanted to know

6 years ago

Reply from Endurance

Hello William,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 14th, 2020

star star star star star

John Scammel Austin, TX

Max is a very dependable and very professional person to deal with

6 years ago Edited September 14, 2021

Reply from Endurance

"Thank you for the 5 star rating."

May. 14th, 2020

star star star star star

Debra Kievit-Kessler Sicklerville, NJ

Your rep was very pleasant and provided me with the info I needed.

6 years ago

Reply from Endurance

Hello Debra,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Apr. 24th, 2020

star star star star star

Morgan Harvey Chicago, IL

You guys rock and Brittany T. is a great customer service rep!

6 years ago

Reply from Endurance

Hello Morgan,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 24th, 2020

star star star star star

Dennis Warren Atlanta, GA

She was very nice and polite and explained everything I needed to know

6 years ago

Reply from Endurance

Hello Dennis,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 24th, 2020

star star star star star

SHO TIME! Appleton, WI

They were all helpful! Chelsea was very polite, and she sounded really cute😉

6 years ago

Reply from Endurance

Hello,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 14th, 2020

star star star star star

Jackie Goebel Denver, CO

Everyone is so polite and helpful when I call to make a payment.

6 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review.

Apr. 13th, 2020

star star star star star

Darryl Sanders ,

Very helpful and willing to accommodate during these trying times, thank you!

6 years ago

Reply from Endurance

Hello Darryl,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 9th, 2020

star star star star star

Timothy Hood Fort George G Meade, MD

I really enjoyed working with the customer service section there at Endurance.

6 years ago

Reply from Endurance

Thank you for the 5 star rating.

Apr. 7th, 2020

star star star star star

Brenda Garrett Las Vegas, NV

Customer service was awesome pricing was great I appreciate it

6 years ago

Reply from Endurance

Hello Brenda,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 6th, 2020

star star star star star

N Nelson Baltimore, MD

Customer service was great! She answered all of my questions.

6 years ago

Reply from Endurance

Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 2nd, 2020

star star star star star

Frank Christopher Pucar Horseshoe Bay, TX

Knowledgeable and courteous agent resolved my issue promptly.

6 years ago

Reply from Endurance

Hello Frank,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

star star star star star

Carlos Reyes Chicago, IL

Ease of use, ease of payment installments, excellent customer service.

6 years ago

Reply from Endurance

Hello Carlos,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Mar. 30th, 2020

star star star star star

Darrell Liggins Baltimore, MD

Like it a lot the service is great with awesome customer service

6 years ago

Reply from Endurance

Hello Darrell,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Mar. 27th, 2020

star star_border star_border star_border star_border

Josh Camden, NJ

They wouldn't let me cancel. They guy told me to think about it for a week and get back to him and hung up. I had to go through the bank to get my money back. Do not use

7 years ago

star star star star star

Leslie Campbell

Customer service is great my receptionist was very polite and helpful!

9 years ago

star star star star star_border

Ronnie Hidlebird Sr

Very Courteous and helpful to all my guestion and Explain to me the billing cycle

9 years ago

star star star star star

Henry Hollander

Kevin did a super job. Appreciate the excellent customer service.

9 years ago

star star star star star_border

Amy McCarlie Orem, UT

We sell this warranty at our dealership. We have a warranty company that provides better customer service.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sally Coleman

After taking Endurance I haven’t heard from them again

6 years ago Edited September 14, 2021

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Leonardo Givhan

I put in a claim and haven't received any assistance

6 years ago

Reply from Endurance

Hello Leonardo,
We apologize that you are having such a negative experience with our company.
We will have a representative reach out to you to try and make it an overall better experience.
-Customer Experience Department

Sep. 18th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Shakera Wilson Wilmington, NC

There is always an issue when I go to make a claim.

6 years ago

Reply from Endurance

Hello Shakera,
I apologize that you are having a negative overall experience with our company.
Please give us an email and we will see how we can possibly make your experience a better one.
Custserv@endurancedirect.com

Sep. 9th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Park Marathon, NY

I thought it was going to cover a lot more than it really does.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

J BELL Charleston, SC

Sent emails to cancel. Should be NO CHARGE.

7 years ago

star star star star star

Angela Clemmons Belmont, NC

Knowledgeable and kind. I appreciate the reps efficiency.

4 years ago

star star star star star

Kayla Lozada Rochester, NY

Great customer service. Helped with all my needs

4 years ago

star star star star star

Tyrail Mcallister Raleigh, NC

She was really nice and helpful. Thank you

4 years ago

star star star star star

Slim Mon Dallas, TX

Great warranty company with great customer service.

4 years ago

star star star star star

Destiny Johnson Palm Bay, FL

My issue was resolved. In a pleasant manner.

4 years ago

star star star star star

Don Womble Richardson, TX

Prompt, friendly service. Pleasant people to deal with.

4 years ago

star star star star star

Ronda Himel Denham Springs, LA

She was very helpful and nice and very patient

4 years ago

star star star star star

Rodney Scobee Phoenix, AZ

Very good service They helped to resolve the problem

4 years ago

star star star star star

Yadira Miranda Orlando, FL

She was awesom great customer service ...

4 years ago

star star star star star

Ashley King

Rodney was excellent with customer service

4 years ago

star star star star star

Evelyn Branford, CT

Joana was very courteous and informative

4 years ago

star star star star star

Cynthia Landing Forest City, IL

Very thorough polite knowledgeable friendly

4 years ago

star star star star star

vickie cabble Washington, DC

Well it was very nice with Nauman K

4 years ago

star star star star star

Faye Wesley London, KY

Answered all my concerns. Easy to talk to, curtious.

4 years ago

star star star star star

Alex Morales Miami, FL

Friendliness od service provider. Very polite as well

4 years ago

star star_border star_border star_border star_border

Maurice Flowers Queens, NY

They take your money then deny you coverage. Keep your money and use it for repairs. I paid $4400 but nothing is covered.

4 years ago

star star star star star

emma jackson Wilmington, NC

Easy to deal with. Competent employees that are helpful.

4 years ago

star star star star star

George griffith Luzerne, IA

Appears to be honest and up front with the questions

4 years ago

star star star star star

David Whitlock Webster, NY

very helpful in reviewing coverage today December 2021

4 years ago

star star star star star

Mike Smalls Queens, NY

Extremely professional and informative, thank You.

5 years ago