Name: Endurance
Rating: 4.0

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Herman Narcisse Chicago, IL

Very professional presentation and knowledgeable about the products their selling. Very pleased

5 years ago

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Evelyn Durham, NC

Agent was polite and patient. He answered all my questions and explained every detail.

5 years ago

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Lawrence Maak Baraboo, WI

The gentleman I talked with treated me with respect and answered all my question, I was pleased.

5 years ago

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Claire A Valin Denver, CO

Had difficulties with payments - corrected! Needed copy of policy and was sent promptly!

5 years ago

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Constance Franklin Bay City, TX

My experience with customer service was excellent. Mack and Mallory were terrific.

5 years ago

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Rallis Pappas Atlantic Beach, FL

Answered all of my questions and appear to provide good coverage with flexibility

5 years ago

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Neel Parikh Richmond, TX

The sale and enrollment process was wonderful. For some claims, they do take some time. Have learned to be patient.

6 years ago Edited September 14, 2021

Reply from Endurance

Hello Neel,
Welcome to the Endurance family. Thank you for taking the time to leave us a review.
-Customer Experience Department

Aug. 26th, 2020

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Romanza Clayton San Jose, CA

Like everything so far...haven't had to use it yet. Love their customer service!

6 years ago

Reply from Endurance

Hello Romanza,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

May. 14th, 2020

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Deric Hayes St Louis, MO

Endurance helped me handle my financial responsibility quickly and gave me peace of mind should something happen with my car mechanically.

6 years ago

Reply from Endurance

Hello Deric,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

May. 14th, 2020

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Rafael Miami, FL

Super awful..pay and pay .. when my car broke..they ask who are you.. Beware!!! They are good to take your money..but will not pay to fix problems..and good luck cancelling the policy..they put you on hold for weeks..

6 years ago

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LaWanda Buendia ,

The customer service department is wonderful. I like the rates on thservice agreement, but I hate the endurance app.

6 years ago

Reply from Endurance

Thank you for taking the time to leave us a positive review!

May. 5th, 2020

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Marva Benton Mansfield, TX

It was a good experience and a good call my questions were answered and my requests were met

6 years ago

Reply from Endurance

Hello Marva,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 5th, 2020

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Peggy Miller San Antonio, TX

Response quick and friendly First time with company have not needed services yet

6 years ago

Reply from Endurance

Hello Peggy,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 24th, 2020

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Meech Dollaz Cincinnati, OH

The lady I spoke to was so nice respectable I really appreciate all of the services you guys do

6 years ago

Reply from Endurance

Hello,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Apr. 14th, 2020

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Anthony Sarkis North Adams, MA

Kim was able to understand my challenge and make the necessary adjustments on my account.

6 years ago

Reply from Endurance

Hello Anthony,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Shartrease Corley Tulsa, OK

Jeff was great... very friendly and did not make me feel bad at all about needing ab extension.

6 years ago

Reply from Endurance

Hello Shartrease,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Angela Aparicio Merrillville, IN

Very easy to get signed up and everyone is extremely nice. I just spoke with Chelsea and she was very helpful

6 years ago

Reply from Endurance

Hello Angela,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Nicole Atlanta, GA

I wish I could give them zero stars. Scam company!! They find every loophole not to pay to repair your vehicle. Wish I could get in touch with others that have been scammed. A group lawsuit is much needed!!

6 years ago

Reply from Endurance

Hello Nicole,
We do apologize for you not receiving the best experience with our company. I have a representative reaching out to you so we can address your concerns.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Mar. 20th, 2020

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Disappointed Consumer Fort Lauderdale, FL

Horrific customer service and sales practices. The dealership has had my vehicle going on 2 MONTHS waiting on Endurance. I would urge anyone and everyone reading these reviews to run as fast as you can away from Endurance!

6 years ago

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L Falls Mills, VA

My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.

8 years ago

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Bobbi Roseburg, OR

they cover everything. easy to use. good customer service. excellent repair coverage.

8 years ago

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Jesse Montgomery

Man what a great guy! The most helpful representative I've ever spoken to. Keep up the great work.

9 years ago

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Wesles Lubin

Customer Service was Superb and made switching coverage over to my new car a breeze!

9 years ago

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Verified Customer

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don roquet Greeley, CO

current engine part repair not covered.

6 years ago

Reply from Endurance

Hello Don,
Please send us an email so we can find you in the system. We want to try and make your experience a better one over all.
Custserv@endurancedirect.com

Sep. 9th, 2020

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Verified Customer

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Bryan

Sale rep gets an excellent but the service rep get a poor

6 years ago

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keith grandberry Memphis, TN

great customer service from rodney. he helped me out greatly

4 years ago

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Chris Johnson Gilmer, TX

Jasmine was very helpful, hope all customers service are friendly like she’s

4 years ago

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Disappointed North Chicago, IL

They overcharge for labor. I was informed by my dealer that the labor cost was not covered by endurance

4 years ago

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Bevis M. Griffin Austin, TX

100% Efficient and courteous service All questions were clearly addressed,

4 years ago

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Amina McCall York, PA

Rodney was very proficient in helping with a billing issue today. Nice and personable.

4 years ago

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P. U.S.H Preserve Understand Sustain Humility Lincolnton, NC

Wet pleasant agent willing to assist with no hesitation 🙂

4 years ago

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Achilles M

Fantastic awesome customer service. Very knowledgeable . Chelse was great.

4 years ago

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Phyllis Morris

I canceled this insurance, was told I would get my money refunded but never received it. When I call l. I'm left on hold! I would not recommend you to my worst enemy!!!

4 years ago

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Ewensia Igbinoba Miami, FL

great service. Very helpful. need more customer service like her.

4 years ago

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vanessa coleman Chicago, IL

It was a pleasure speaking with Robert he was a excellent listener

4 years ago

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Leo Cole Atlanta, GA

Very good They were able to answer all my questions a great help.

4 years ago

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Fidel Ps Grand Rapids, MI

She was great very helpful and kind it was a pleasure speaking with you

4 years ago

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Antonio Lucena Fayetteville, NC

A+++ customer service so far. Very courteous representative on the line.

4 years ago

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Leonard Wilson San Antonio, TX

It was a very helpful experience. The agent was very professional.

4 years ago

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Vanna Albright Nashville, TN

I just enrolled today and the customer service was outstanding!

5 years ago

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Tim Jones Charlotte, NC

First representative was awesome was very patient and professional great people

5 years ago

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Traci Cannon Windermere, FL

The agents were very professional, courteous and informative.

5 years ago

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meh asubforasub Miami, FL

Excellent communication. Knowledgeable, professional and very polite

5 years ago

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Timothy Troxell ,

Francisco was very professional and answered all my questions

5 years ago

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Anderson'd Hamtramck, MI

They explain everything to me in a professional manner and was happy to help me

5 years ago

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DUANE LOWE Dallas, TX

Great! Very informative and the representatives were very kind and helpful.

6 years ago

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Barbara Gray ,

They are very helpful in customer service with the coverage in the contract

6 years ago

Reply from Endurance

"Thank you for the 5 star rating."

Jul. 14th, 2020

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willie j smith Elizabeth City, NC

they are very good. I had no problems with my becoming a member

6 years ago

Reply from Endurance

Hello Willie,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Jul. 14th, 2020

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charles lawrence

i was just unaware of some of the engine parts like sensors were not covered under my warranty

6 years ago

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Cheryl Port Arthur, TX

Excellent! Mr. Norris W and Vernetta (manager) were awesome!!

6 years ago