Name: Endurance
Rating: 4.0

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George S Weichelt North Fort Myers, FL

Endurance is the worst warranty company in the business. They will go out of their way, with a lot of jibberish just to keep from paying legitimately covered items. Do not waste your money with this deceiving, dishonest company. They do not honor their warranty when it plainly says right in your paperwork that an item covered will not be paid for and they refuse to honor their commitment to arbitration.

6 years ago

Reply from Endurance

George,

We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer!

Thank you,
Customer Experience Department

Apr. 15th, 2020

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Cecile joseph Mableton, GA

Best experience yet Verneta was Very understanding, and Was all ears, tried her best to help me with my situation. #GiveHerpromotion

6 years ago

Reply from Endurance

Hello Cecile,
Thanks for sharing your rating with us and the community.
Customer Experience Department

Apr. 9th, 2020

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Theron Greaves Loganville, GA

Tabitha was very helpful in taking care of the changes to my account billing information. She promptly forwarded the necessary emails. Thank you.

6 years ago

Reply from Endurance

Hello Theron,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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John Oros Port Charlotte, FL

Tabitha could NOT have done a better job!!! I wish ALL phone service people were 1/2 as good at helping the customer as she is!!!

6 years ago

Reply from Endurance

Hello John,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Victoria Wichita, KS

Tabitha was awesome very nice and pleasant on the phone and helped resolve my issue and helped me with info I didn't know about.

6 years ago

Reply from Endurance

Hello Victoria,
We want to say welcome to the Endurance Family.
Thank you very much for voicing your positive experience with the company.
Looking forward to having you as a client for many years to come.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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John Clark Chicago, IL

They are very outstanding company. With all this world crisis on our hands they let my payment go to the back of my policy I thank you all very much

6 years ago

Reply from Endurance

Hello John,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Mar. 27th, 2020

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Monet Tatianna Dallas, TX

Endurance understands the current situation and they are helping all of us who are currently struggling. Unity always wins! Thanks, Endurance.

6 years ago

Reply from Endurance

Hello Monet,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Mar. 26th, 2020

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George S Weichelt Cape Coral, FL

One star is still one too many for this rip-off company. They will automatically reject any warranty service on the first try. They will screw you at every chance they have. They have refused warranty service because they said the part wore out! Why and the hell would anyone buy a warranty from this company when they cheat at every chance they get. Even if it says your part is covered in writing they will deny any warranty work. Save your money or find someone else, anyone else because Educance sucks!

6 years ago Edited September 14, 2021

Reply from Endurance

George,

We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer!

Thank you,
Customer Experience Department

Apr. 15th, 2020

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Deak Allison Portland, OR

Would anyone be interested in joining a class action lawsuit against Endurance? They recently decided to deny my claim stating that I made modifications to my vehicle. They did say they could take more money and still not guarantee coverage. I feel that they use this shady business practice of taking premiums, but when it comes time to pay out they look for a loop hole to not pay the claim.

6 years ago

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Gail Fort Worth, TX

I urge you NOT to buy this also due to the pressured sales personnel. I called due to the fact I had received a letter in the mail stating the price of extended warranty was going to increase on March 5,2020. I simply called to get information, however, when I said I would need to discuss this with my husband and would need to call back, the manager stated "We can't give away free money. If you don't purchase now, the prices will go up." I said even in the next 3 days? He stated again yes. WALK AWAY!

6 years ago

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Erik Jonsgaard Colorado Springs, CO

Endurance denied my claim claiming "continued operation" but my mechanic confirms that there was no indication available (codes, check engine indicators, loss of compression via digital compression diagnosis, bad noises, etc.) That would have led me to believe any damage was being done to my motor until it failed. My truck needs an expensive new motor and has been in the shop for months. Hired an attorney and sent breach of contract notification but they are forcing me to go through arbitration which is drawn out and costly. Shame on you Endurance for not honoring your contract. BUYER BEWARE

6 years ago

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Maggie Sandown, NH

I would not recommend this policy to anyone. I found them difficult to work with. They stated in their policy that they would cover something as simple as a horn but when it came time to get it fixed they claimed that the electrical part leading up to the horn was not covered. This part by the way is not a common part that fails like the brakes or the battery.

6 years ago

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NY guy Peekskill, NY

I received a letter from Endurance telling me that my previously purchased extended warranty for my 2017 Subaru Forester has expired. When calling to them (Vehicle Protection Coordinator Ms. P), I was basically bullied to buy another protection plan. The thing is, my current warranty DID NOT expired. This is a scam that the company is pushing to force people to buy their services. They should be put out of business, and the faster the better for all of us who drive...

6 years ago

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Crystal Ponca City, OK

I bought this warranty in August. I seemed really great! Bumper to bumper coverage, monthly payments but they recorded the mileage wrong but I didn't know that until I took my car in to get it fixed. Then they refused to fix it. They would not change the mileage and not I can't get a full refund. This place is a joke. I absolutely regret getting this coverage. DON'T DO IT!!!!!

6 years ago

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Tamieka Battle Pittsburgh, PA

I brought a 2013 Nissan Armada on 25th of March with a warranty from this company exactly 4 months later my differential breaks and this warranty refuses to fix my vehicle every time they ask the technician to do something a they do it they ask them to do some other senseless task now I'm being told I have to come out of pocket because they are looking for a reason to deny my claim so look for a warranty some where else they will take your money but not pay for your vehicle plus Shannon from customer service sucks

7 years ago

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Arman

Very dodgy service. The immediately transfer you to a repair shop (in this case was Rapid Tune Chadstone) who can easily tell you whether covered or not but they do not, and after leaving my car there for 4 days thinking they have applied for the warranty I was told I was not eligible because not one of the covered items. The engine was heating up, and the warranty says engine and transmission, but because it was heating up from a radiator leakage they said this was not covered! Incredibly disappointing and you are better of without it

7 years ago

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Mark A Emanuele Fords, NJ

One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!

7 years ago

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Abelardo Fonseca Rockport, TX

Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.

8 years ago

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Cheryl Wright Westfield, IN

I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.

8 years ago

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ANNA TUCKER Antioch, TN

The CSR that I spoke with was very sweet and helpful. I was able to update my account info and get on with my day very quickly.

9 years ago

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homer s

nicole was very helpfu lshe answered all my questions and even helped me skip my payment this month thanks nicole for your help

9 years ago

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b Augusta, ME

Excellent customer service! Had a question about coverage of a new policy and was given an answer completely and clearly.

9 years ago

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Hillary Alva Oden III

Ran into financial hardship called to cancel, and manager eddie P took care of the month of January for me. He is a frigging saint

9 years ago

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Verified Customer

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Jim Daugherty

Good fast service and reliable information

6 years ago Edited September 14, 2021

Reply from Endurance

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Elayna

I've been with the company many years foe both my cars.

6 years ago

Reply from Endurance

Welcome to the Endurance Family! Thank you for the review.

Sep. 24th, 2020

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Verified Customer

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Matthew Hayes

Very friendly, courteous, knowledgeable about the company.

6 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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stephen atkinson

easy to talk to, listens to questions that i might have

6 years ago

Reply from Endurance

Thank you for taking the time to leave us a review

Sep. 18th, 2020

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Verified Customer

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joan reuter

i have yet to recieve a copy of my contract or a card with info in case i need it

6 years ago

Reply from Endurance

Hello Joan,
I am going to expedite a copy of your coverage to you.
We apologize for any inconvenience this may have caused.
If you have further questions please email custserv@endurancedirect.com.
When you receive the copy of your contract please do feel free to change your review.
-Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Mel

I haven't had to use the service but some things I was promised I haven't received yet

6 years ago

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Verified Customer

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Sherman Gillespie

Because when a covered breakdown happen they take forever to approve claim and make you go through a lot to approve the claim

6 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Walter Bryan

Haven't had to use them yet. Good customer service.

6 years ago

Reply from Endurance

We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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PETER Rayon El Paso, TX

GREAT POLICIES, GOOD REASONABLE PRICE, VERY RELIABLE.

6 years ago

Reply from Endurance

Thank you for leaving a review!

Sep. 3rd, 2020

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Verified Customer

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Robert Bartel Middletown, RI

Easy to enroll. I have two vehicles enrolled. I haven't used the service as yet.

6 years ago

Reply from Endurance

Thank you for taking the time to leave a review

Sep. 3rd, 2020

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Verified Customer

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Jenine Fields

Complete waste of my time and money. Covers nothin that I need done.So this company has my money and can't do a thing for me. Waste of money

6 years ago

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Verified Customer

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Cisneros

Seamless and professional and knowledgeable staff

6 years ago

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Verified Customer

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Bruce Bergen Minneapolis, MN

Too Expensive and too difficult to understand. Is it just the drive train the is covered?

6 years ago

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Verified Customer

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Jeff Burns Grand Saline, TX

I haven't got a good review for them. Because I bought the best warranty for my vehicle and they magically don't cover what the warranty paper says.

6 years ago

Reply from Endurance

Hello Jeff,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 1st, 2020

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Verified Customer

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Luis F. Velazquez Miami Beach, FL

Easy and productive, very professional. Is a good warranty

6 years ago

Reply from Endurance

Thank you very much for the review. we greatly appreciate it.

Apr. 17th, 2020

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Verified Customer

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Tom Lacertosa

They are responsive to any questions I have

6 years ago

Reply from Endurance

Thank you Tom for your 5 star review! Greatly appreciated

Apr. 6th, 2020

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Verified Customer

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Willie Morris jr Chicago, IL

Best prices so far I'm getting everything I could ask for

7 years ago

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Verified Customer

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William D McElveen Florence, SC

Great overall customer service and seems to be a great aftermarket warranty.

7 years ago

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Verified Customer

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Michael Cardona Chicago, IL

Excellent, friendly customer service with affordable price.

7 years ago

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Verified Customer

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Mario A Dobles

Endurance i s very company and his people are very helpful

7 years ago

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Vince Hill Buffalo, NY

Was very good the representative was well-informed and answered all my questions in the comprehensive way

4 years ago

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Montel Elliott Abilene, TX

Awesome experience. Tanya helped me get my contract switched in a timely manner and with great service!

4 years ago

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Superfly S Hyde Park, MA

Tanya was a big help with my questions. She was knowledgeable, efficient and courteous. Great customer service!

4 years ago

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Venus

I have dropped my vehicle off to be serviced and was checking out about getting a Rent-A-Car they were very helpful

4 years ago

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Lauren Diaz Fort Worth, TX

I called to ask questions about my policy and the customer service rep answered all of my questions :)

4 years ago

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Jerrode S

Great assistance from Tabitha G I was assisted well along with no problems getting my matter resolved thanks

4 years ago

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Kenneth Bickley Summerville, SC

I am rating the service I received on my phone call. The agent was well informed and very very helpful.

4 years ago