Name: Endurance
Rating: 4.0

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Cal Jacobs Savannah, GA

Warranty Coverage is worth EVERY NICKLE! Money well spent. Grateful I had it. Customer Service by Brittany F Customer Service is beyond amazing. On a scale of 1-10 I would give her 100.

4 years ago

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Richard James Detroit, MI

So far so good easy to contact very helpful When contacted. I haven't had to get any repairs yet knock on wood but it seems like their up to the call if and when needed only time will tell I will update you At that point that's all for now.

4 years ago

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Kim Burwell Sewell, NJ

I had your representative Jazzmine who helped me secure my payment over the phone...no complaints at all with service or car troubles...you guys are the best! Forget Car Shield...love ENDURANCE!

4 years ago

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David Lawtonjr Woodbridge, VA

So far everything has been on par. The customer service has been helpful and informative. The truth about the warranty will come to light should a vehicle problem arise. Hopefully that will not occur for a very long time.

4 years ago

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Judy Myer Dunbar, WV

I was notified our payment was declined. The card on file was hacked and stopped usage. The agent I spoke with took the new card information and sent confirmation via email.

4 years ago

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Terry Perkins Columbus, OH

Just two words: “customer service”. Endurance has that down. That’s how you get and retain customers. Handling my recent claim with them just solidified that comment for me yet again.

5 years ago

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Noxjamal Wagner Ellicott City, MD

I am writing this to address that Ms Breanna N was very professional and sent me the documentation that I needed forward to the warranty department so that I can get reimbursement for my to tires that I paid out of pocket.

5 years ago

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John H Kissimmee, FL

First off, I'm only giving them a 2 star because of the ease of signing up for their contract; as it turned out, the ease at which they got my money. I called them on the 30th day after they got my money to cancel and I was not met with any type of empathy for the reasoning for this cancellation, just their uncaring customer service trying to sell me more as if I was a rich fool. This guy gave me 3 options for continuing my coverage and continuing to pay them and not a single option for cancelling and refunding me anything. This 30 day cancellation period is one of their biggest marketing tools, but it seemed overly obvious that it's also something that they do not like to honor? When I asked to speak to someone else, I was bluntly told no, he told me with complete certainty that I would get the exact same response from anyone else I could talk to. While this guy was trying to continue to sell me their product, I interrupted a couple times, once just to explain that I lost my job, had $9.00 to my name and had NO idea what I was going to eat for dinner tonight. Once again, he did not care one iota, his response to me was; "what happens if you have a problem with your car?". To which my reply was that my gas tank was empty and I hadn't driven in a week and won't for the unforeseen future. Again, he did not even flinch or even remotely act like he even cared about anything other than getting me to continue the contract and continue giving them money. During the entire duration of this phone call, it seemed to me like I was speaking directly to a used car or furniture salesman trying to sell me something and not a Customer Service rep of any kind. All I got from this phone call was someone who seemed solely worried about his own paycheck and the commission possibly from keeping me with their company. Stay away, don't believe the fake reviews. Utilize the sort feature and read the real reviews people; something that I'm going to regret not doing for a long time to come!! John

5 years ago Edited September 14, 2021

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Dominick Tampa, FL

Had a customer service assistant named Mary help me, wonderful customer service. Answered all of my questions no problem. Made everything fast and easy to get my vehicle taken care of

5 years ago

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ERNEST CHISLEY Lafayette, LA

I love endurance they are very reliable and outstanding I would recommend everyone in the world to have endurance warranty...the company is always on time I had the best experience with endurance then any other warranty

5 years ago

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Josephine Smith Benton Harbor, MI

Besides being switched from one place to another and being disconnected when I finally got to someone that could help me, my experience was okay. I am glad I was able to talk to Christopher who was able to answer my questions.

5 years ago

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Pamela Bonner-silver Jonesboro, AR

My overall experience with customer service was extremely professional and detailed and on point answered all of the questions that I asked and also was given a reasonable quote

6 years ago

Reply from Endurance

Pamela, thank you for taking the time to leave a review!

Sep. 15th, 2020

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David Dallas, TX

Totally awesome service from front til back. Made one call to explain my situation. The agent was professional answer my questions. Problem solved. Replaced my water pump, on a 2015 C7 Corvette. Thanks again Go Endurance!

6 years ago

Reply from Endurance

Thank you for taking the time to leave us a review.

Jul. 20th, 2020

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Derrick Clifton Palmyra, NJ

The young lady and customer service was very polite and extremely helpful. My only issue I have so far is I haven't received my policy yet but I'm pretty sure she's taken care of that for me

6 years ago

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Triecy Jackson Marrero, LA

There was an error with the automatic payment from my checking account, I called endurance to make them aware of it and they immediately fix the problem in addition to decrease in my monthly payment! The customer service was very understanding and empathetic to my situation.

6 years ago

Reply from Endurance

Hello Triecy,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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Tasinda Woods Phoenix, AZ

Okay I originally signed up with Harrison but he didn't get my information right so when I call back I spoke with the Jennifer M she really helped me out she was really really a good representative that I really appreciate her help thank you

6 years ago Edited September 14, 2021

Reply from Endurance

Thank you for taking the time to leave a positive review!

May. 5th, 2020

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Dexter Decatur, GA

The customer service person that help me on 5/1/2020 was great. She took her time in helping me with my problem. She was not telling me what she can and can not do. She was like I’m going to help you to solve this problem.

6 years ago

Reply from Endurance

Hello Dexter,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 1st, 2020

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Cee SSBBW Roberts Fairview Heights, IL

I had to put my car in the shop the first agent denied my claim the second agent was rude and would not listen the 3rd claim agent I spoke to Emad was amazing he got my claim processed...I've been a customer with since 2017 and every problem I've had endurance didn't cover but when I had a problem with something they did cover I had to go through 3 different claim agents just to get my problem taken care of, I'm not happy about that but I am very happy with claim agent Emad again he was amazing!

6 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review. I will pass along the message to Emad. He will greatly appreciate the shout out as well.

May. 1st, 2020

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Linda Fulton Chicago, IL

I liked the security of knowing I would have help paying for a repair as my car aged. Luckily for me my car didn't need any major repairs prior to me trading it off. I will get a refund for the unused portion of my policy.

6 years ago

Reply from Endurance

Thank you Linda for leaving a 5 star review. It is greatly appreciated and happy that you have had such a geat experience with our company.

Apr. 28th, 2020

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rjmadeit Vale, NC

I just recently started in February. I spoke with Brittany and she was awesome enough to answer some questions for me. Excellent customer service skills and phenomenal knowledge base.

6 years ago

Reply from Endurance

Hello,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 24th, 2020

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Mermaid Highland Park, MI

I'm in Tears at this very moment 😥😥😥 Endurance surprised me. I was expecting a don't care attack. But it was quite the opposite. The customer service was phenomenal warm felt. Thank You so much Mermaid

6 years ago

Reply from Endurance

Thank you very much for taking your time to leave such a heartfelt review.

Apr. 13th, 2020

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THOMAS OTT Aliquippa, PA

I'm new to Endurance but your representative, Tabitha G, was very knowledgeable, helpful, and pleasant. Since I'm new to your product I really can't rate your quality or trustworthiness below.

6 years ago

Reply from Endurance

Hello Thomas,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Lisa Bohnak Springfield, MA

Had call early this afternoon about updating my new debit card I will be activated on April 3 dont remember her name off hand but she did take care of it for me ..Thanks Lisa Bohnak

6 years ago

Reply from Endurance

Hello Lisa,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 2nd, 2020

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Just Dom Richmond, VA

The Representative was polite , friendly, knowledgeable and very helpful ! She Made the call very smooth and accurate ; she also rectified my issue and assured that I received the correct feedback !

6 years ago

Reply from Endurance

Hello,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Marvin Thrasher Decatur, GA

The representative was very understanding my financial setback and I am truly thankful for adjusting my account. It definitely helps to be a committed client with superb service like what I received. Thank you again.

6 years ago

Reply from Endurance

Hello Marvin,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Sharon Benjamin Chicago, IL

Very kind and patience, she answer all my questions correctly ...the best customer service knows what to say and to do.. . without trying to persuade ones just to get points. Thank you for being honest. ( Today at 10:28am )

6 years ago

Reply from Endurance

Hello Sharon,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Melody Monteiro East Liverpool, OH

My experience with is limited as I just purchased the policy and have not used it. The purchase process was simple and easy. I did have a question regarding the warranty and emailed customer service. I am still waiting for a response.

8 years ago

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David Bennett Franklin, TN

I went to the company web site for a quote on a car i just purchased. It claimed that i could get a uick on line quote. I entered all of the pertinant information and it said i would be receiving an email with a quote. I received an email without the quote and was asked to call for the quote. I received a phone call which i declined to answer. I do not like being bombarded with phone calls as soon as any interest is shown. Why can an extended coverage company not give an estimated cost via email such as standard auto insurance companies. I received three phone calls within minutes of submitting my information. Guess i'll go without an extended warranty since the only way to get a quote is to spend extended time on the phone. It also appears by other reviews that the company often refuses payment of claims claiming existing conditions on the car. Isn't this why one gets insurance, for unforseen conditions? Guess i`ll pass on this for now.

8 years ago

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Lisa Ford Boulder, CO

Mr. Eddy P, has been my main contact since I took out my service plan! He is always so friendly and happy! I appreciate great customer service and Eddy provides it every time I contact him! Great personality!

9 years ago

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Royal Harris

Scott did an awesome job explaining the questions I presented. He was very professional and confident. I enjoy good customer service as he represented your company outstandingly.

9 years ago

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Verified Customer

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Carlos A. Perez Sugar Land, TX

I bought it twice. First time great. Second time i felt I was tricked. I thought I bought the same coverage and it was not

6 years ago

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Verified Customer

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Mitchell Vaughn Pearl, MS

Simple enrollment both associates we excellent, I could tell they loved their jobs.

6 years ago

Reply from Endurance

Hello Mitchell,
Thank you for leaving a 5 star review. It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Sean Philadelphia, PA

Lovely and live up to theyre expectations, the work was done without hassle, say no more.

6 years ago

Reply from Endurance

Hello Sean,
Thank you very much for taking your time to leave a review!
It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Doug Idaho Falls, ID

It's ok, I just signed up last week, the people that signed me up were pretty amazing.

7 years ago

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Krums Korner Fairhope, AL

Terrible experience with Endurance. They not only take 72 hours to have their technician come out to evaluate your actually needs the service, but they do not cover a rental car during those 3 days that your car is sitting at the service center waiting on them before service can even begin. But that’s not the worst part. Once I filed a claim, they simply canceled my policy outright, thus denying the claim leaving me with an outrageous service bill. This company is terrible. I waited on hold 6 times for over an hour. They were sure pushy to get my money and get me into a policy but then they do everything they can to deny a claim, to extent of even canceling the policy. Do not waste your time with endurance. Find someone else for your auto warranty. I wish I would have never gone forward with them due to the money they cost me, not too mention the headache and frustration they have caused.

4 years ago

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Jessica Allen Shelby, NC

Great experience! Johnavia knew the answer I needed even though I didn’t know exactly how to word the question. She makes me happy to be a customer.

4 years ago

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Cj Poindexter Columbia, MD

Brad in customer service was great. Polite and efficient. Roadside Assistance has had some issues. But again the service we received from Brad was great.

4 years ago

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Laurie Cantrell Knoxville, TN

I waited over one hour to try to get someone on the phone to help me rent a car. As the lady at the car rental place had a question. No one ever answered the phone. I had to leave because I had to get back to work. My daughter had to leave work to come and pick me up. I called four more times for a total of three hours on hold and finally got someone on the phone at 5 PM only for her to tell me that I just needed to rent the car and then submit the claim after the fact. That would have been nice to know when I was at the car rental place Epically horrible experience! At this point a complete waste of money. Also unless things improve I would not recommend this service to anyone.

4 years ago

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Chicky Batista Mesa, AZ

The representative I spoke with, Olivia, was very helpful and professional. It is great dealing with individuals like her. My issue was resolved quickly and positively.

4 years ago

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Yolanda Castillo Houston, TX

I called to find out if the calls I was receiving were legitimate. I was assured that endurance was not pestering me. Rodney was very polite and reassuring.

4 years ago

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Michael Ray Jacksonville, FL

I am a new customer with an old car and a limited budget. I hope I made the right choice. Customer service responded quickly and answered my questions. Thank you.

4 years ago

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Jake Luke

Rebecca’s professional attitude was spot on. Everything she did was great . If all you customer service personnel carry them selves like Rebecca then you have a great team.

4 years ago

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Thomas Columbus, OH

I did a lot of research to find a company and part of that research was making more than one call to customer service. I’ve continually had good communication with them.

4 years ago

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Terrell Gray Cartersville, GA

The hospitality is awesome I have nothing bad to say! I recommend everyone to give them a chance at protecting there coverage on there exceeded warranties!!

4 years ago

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Dolly Owen Enumclaw, WA

They were very patient with me and went over my warrantee / policy with me at my pace. I asked a lot of questions and they were able to answer all of them.

4 years ago

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Winnie Sue Rank Springfield, MO

The fact that I would receive the repairs I would have received. I don't like the fact that I have to fill out a formal to cancel. Representative was very helpful.

4 years ago

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DJMikeBizaar Music Keller, TX

This was the the 3rd call I had to make to get my account information. Annette was fast, polite, efficient with time! Would have got 5 stars if this would had been my 1st call

4 years ago

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Larry Gadaleta Bensalem, PA

HORRIBLE!!!! They are there at all hours to accept new policies, yet they are only there for cancelation at certain hours. Also I did not need to notarize anything to start making payments to them. Why do I need to get a notarized document to cancel? This company makes it more difficult on purpose so that they collect ALL of your money before you are able to think and cancel. I emailed them a few weeks a go with ZERO response. Then when I said i wanted to cancel over the phone, they put me on hold for 30 mins. Hoping I would give up. They said they had a long que. So i called right back and said "Can i be put through to the policy coordinators" without saying I wanted to cancel. They answered within 1 minute. They are liers and game players! ALSO a woman with the last name L I believe her first name was NiNa or Vivian had a prank number call me after hanging up with her. Just for simply trying to cancel my policy. She gave a whole run around and said this is a bad idea. The prank caller threatened me and acted like he wanted to beat me up. This company is very unprofessional and ONLY out for money in their pockets. BEWARE!!!

4 years ago

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Paul Gippetti Altamonte Springs, FL

I am giving you only one star because of your association with MEPCO. They are the worse company I have ever dealt with, and unfortunately they represent your company, Endurance, a wonderful company. As a customer of Endurance, I cannot get through to MEPCO ever. For example, I keep getting calls from Endurance telling me that I have not paid my Dec. 2021 payment. But I did pay on Dec. 3rd, I have the cancelled check cashed by MEPCO on Dec. 8th. Four different billing reps. from Endurance have called me about the lack of payment and I have told them , I am looking at the cashed check to MEPCO on Dec. 8th. Today is De. 17th. and I am still getting calls. Why isn't anyone from Endurane calling MEPCO and asking where the funds are? I am very close to cancelling my Endurance policy because of your relationship with MEPCO. They are horrible! One more phone call asking me where the Dec. payment is and I am done. I paid it on Dec.4th and MEPCO cashed the check on Dec. 8th., call them and ask what's going on!!

4 years ago

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Deborah Boling, TX

My experience was as great with Tabitha G that handle my issues , but I had a bad issue with the representative that I talked to before her , he was very rude

4 years ago