Name: Endurance
Rating: 4.0

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Tina Butler Cincinnati, OH

I spoke with Joe today and he answered all my questions and gave me valuable information regarding my warranty and my account. It was the information that I needed.

9 years ago

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Crystal Loeser Stockton, CA

Edfdie H has had great customer service with me every time I call in. I will only go through him when I have any questions about my policy or in need of repairs on my car.

9 years ago

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Mary R Coleman

Art deserves 15 stars for his far above excellent customer service. I was confused about the waiting period, but after he explained it to me I am ok with it.

9 years ago

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Sid

Mike Nick and Everett could not have been more helpful they did a marvelous job in helping me to get the money I was due you should be very proud of your team

9 years ago

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Amelia Waters Chicago, IL

Endurance customer service is amazing! They did everything they could to make sure I had the proper plan for my car. I would definitely recommend this company to others.

9 years ago

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Verified Customer

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Ronald Dyson

The process for getting my car repaired took 3.5 weeks, and my coverage only allowed for 2 days of rental reimbursement.

6 years ago

Reply from Endurance

Hello Ronald,
Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department

Oct. 2nd, 2020

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Verified Customer

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VENKATA HARI SANGANA

My car has been sitting at the dealer since 2 weeks and endurance is not able to resolve the payment dispute with the Administrator. I feel like i have been scammed.

6 years ago

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Rashica McDaniel Port Arthur, TX

I haven't used it yet but I signed with them cause the good benefits they offer

6 years ago

Reply from Endurance

Thank you for taking the time to leave a 5 star review for us!

Sep. 9th, 2020

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Verified Customer

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Daniel Desaulniers Englewood, FL

We never received any paperwork or cards even after calling. Money has been deducted but not sure if we have coverage of we need it.

6 years ago

Reply from Endurance

Hello Daniel,
I am sorry you did not receive any paperwork.
I will have someone mail it out to you immediately.

Sep. 3rd, 2020

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Verified Customer

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Tracey James Bolingbrook, IL

The customer Service is not good. The people don't seem to care about what's being said and they don't listen. They just want to quickly apologize.

6 years ago

Reply from Endurance

Hello Tracey, we would like to make you have a better overall experience with our company.
If you could please respond with more information so we can find you in the system or call in and ask for the Customer Experience Department. We would love to speak to you further about your experiences.

Aug. 4th, 2020

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Verified Customer

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Chapman

Excellent service. Never had any issues when we signed up. Thanks Endurance

6 years ago

Reply from Endurance

Thank you for taking the time to leave us a 5 star review.

Jul. 31st, 2020

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Verified Customer

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Ivan De Soto, IA

I should have read reviews before I purchased this god awful service. Will never recommend it to anyone. My car was tied up in the shop for almost 2 weeks.

6 years ago

Reply from Endurance

Hello Ivan,
We are terribly sorry that you are receiving not the best service from us.
Please make it easier for us to locate you in the system and either send us an email with your contract information and or call in. The email to use to contact us is custserv@endurancedirect.com.
-Customer Experience Department

Jul. 1st, 2020

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Verified Customer

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Unknown La Cygne, KS

Agents were friendly, but use of the personal access portal is no good. I have only had it for a month, and have not used the actual product.

7 years ago

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Verified Customer

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Allan Kerrville, TX

I applied for a vehicle warranty extension at Endurance. The quality of product is very good.

7 years ago

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Verified Customer

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Richard Natrona Heights, PA

Purchasing was easy I have not had a need to use the service

7 years ago

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Verified Customer

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Doll

Easy process, great customer service, hope we never have to use it.

7 years ago

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Verified Customer

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John Beliera Boise, ID

so far they have answered all my questions and their respnses have been very timely and informative

7 years ago

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Turbo3117

I had a great session with a very helpful customer service rep, Then I signed up an additional vehicle, everything was easy

4 years ago

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Marcus Scott Nashville, TN

Very well with payment arrangements. And customer service is a great team. Very knowledgeable and works well with people

4 years ago

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Michelle Lee Round Lake, IL

No wait time and very good customer service. Very happy customer being this is my first car warranty company! I will speak very highly.

4 years ago

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Clarence Bibbs Birmingham, AL

Took my car to the Honda dealership today. They stated I needed fuel injectors and a fuel injection pipe. They gave me an estimate of $1700. Told them I have warranty with Endurance. So after having Endurance for about a year the claim is denied due to some sort of exclusion, stating the fuel injectors were clogged. I will be canceling this policy. What’s the point of paying monthly and then unable to use it when needed?

4 years ago

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Mya Wilson

She fixed what I needed. I only called in because someone just clicked too many numbers on my address. Typographical mistake.

4 years ago

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rae montgomery Plainfield, NJ

Excellent service my customer rep Crystal did an outstanding job for me. Answered all my questions was efficient and kind.

4 years ago

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Deborah Payne Las Vegas, NV

Take care of want I need. All way there win I call them. Will call you or email me about my information. I am very thankfull.

4 years ago

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Minerva Palacios TX

I needed to review my policy and Carol was very patient and helpful and professional I was so impressed with her knowledge and professionalism

4 years ago

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Adam Lumsden Hernando, FL

My request was handled with smooth efficiency. My Representative was friendly and understanding and had my situation immediately resolved.

4 years ago

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Goldie Washington, VA

I have my favorite trusted mechanic and when I needed one Endurance Warranty still allowed me to use who I wanted to. Not who they wanted me to.

4 years ago

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David Peper Amery, WI

All they want to do is talk around every question you have. Had to fight tooth and nail for them to cover the water pump which they claim is covered. I'm afraid if something major goes wrong with my truck I will end up with the same response. Getting pretty disappointed in their service and left wondering if I made the right decision to go through them.

4 years ago

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John Fister Cuyahoga Falls, OH

First time user of this service. So far things have been good. Everybody is on the same page and confirm what I've been told. JF

4 years ago

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Debra G Minneapolis, MN

I just signed up so no claims yet but the customer service getting auto pay set up has been good. Proactive and helpful.

4 years ago

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Roland Tennyson Fostoria, OH

Great customer service the third lady I talked to was very kind and she knew what she was doing unlike the two they transferred me to before her

5 years ago

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Isaac McNeal Charlotte, NC

So far, So good. No worries since I purchased the warranty. Customer service always answer every question/concern. Best decision I made!!!

5 years ago

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Allen Las Vegas, NV

Worst warranty company ever. Took my car to dealership for oil change. They said it was leaking brake fluid I said call my warranty company.........14 days later an inspector finally came out took wrong pictures.....5 days after that dealership took pictures and wrote up scope of work ......then it was denied....so I'm out of a car for 19 days waiting on endurance to get shit together then I get nothing but a car that still is leaking brake fluid.........

5 years ago

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Colin Elyria, OH

2weeks still waiting on an approval on my 2016 Ford Explorer transmission no rental car they are looking for ever reason to denial of the clam and not trying to approve anything after my work is done It’s looking like my attorney is going to have to file a motion with the courts so my best advice to everyone is talk to your service shops and ask them who a good company to give you a warranty talk to a couple of shops and as them who they deal with and witch warranty are truly lagit

5 years ago

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Dalia Balderas Austin, TX

Customer service in enrollment were very professional n explained the contract very well. Looking forward in working with your company.

5 years ago

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Leonard W. Horton Memphis, TN

Vernetta was very helpful and attentive to my needs. I will continue doing business and recommend friends and family as well.

5 years ago

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Todd m Schiftar Waterford, MI

The best !!!! I have tried other warranty services, like Carshield ( what a joke) . Endurance The best Thank you, Great customer service!

5 years ago

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Tim Slack Plymouth, MI

Nauman K returned a call of mine and was very helpful and pleasant in answering my questions about the policy. Still in the waiting period so....!

5 years ago

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Mark Dicus ,

Everything was explained in detail and all my questions were answered to my satisfaction. I will recommend Endurance Auto Services to anyone.

5 years ago

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Brenda Sonju Phoenix, AZ

What a scam. We had a contract for three years. Renewed in July and now we have a needed repair. They are denying the claim saying we have not met the 1000 mile requirement for the contract to start. So every year you are with them you have maybe 10 months of coverage depending on how much you drive. They have no respect for customer loyalty and will look for every reason possible to deny any and every repair.

5 years ago

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Joe Payne , FL

Since purchasing my vehicle I have had endurance send me msgs, letters,and I'm sure they probably called my phone telling me either my coverage is expiring soon or great new rates for my vehicle in my area, Quit :;!!! I don't own a malibu,honda,or a ford , I want to be on commercial for yal keeping it real about how you don't know what your are DOING, please let me help during these trying times, people should know how you got all that personal information but can't get the vehicle right.

6 years ago

Reply from Endurance

Joe,

We're sorry about your experience. We'd like to make this right, but we're having a little trouble getting in touch with you. Please reach out to us at 833-760-0386.

Oct. 27th, 2020

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Vicki Lincoln, NE

It is hard for me to believe this company is still in business! Our experience is complete disappointment and frustration. Instead of wanting to help and provide good customer service when we are dealing with a problem with our pickup, the company wants to delay, deny, obstruct--do anything possible to avoid paying a claim. We only have one vehicle, it has been in the shop for 9 days and we still have no approval to go ahead with repairs. Absolutely disgusted! I would not recommend to anyone and would strongly advise you to warn anyone you know to never purchase a warranty from Endurance.

6 years ago

Reply from Endurance

Hello Vicki,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 31st, 2020

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Valerie A Nagano Kapaa, HI

I was mislead about a certain repair coverage when I was signing up for your insurance...I asled specifically three times about repairs on my brakes..i had my friend listening to the conversation btwn me and your rep..I was told the rotors were covered as well as the labor to fix it...the brake pads would not be covered, which I agreed to..when I took my car in to repair the brakes. The service advisor called you guys and was told that the repair would not be covered..I am very disappointed in your customer svc dept..and your company...

6 years ago

Reply from Endurance

Hello Valerie,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 16th, 2020

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Wendy Hebert Dallas, TX

Everyone I spoke to was kind an patient with all my questions. Helped me with explaining everything to my husband whom is deaf.

6 years ago

Reply from Endurance

Hello Wendy,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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Fred Tukke Buffalo, NY

The Gentleman that took my call was courteous and of a lending ear to hear my concerns...thusly I was very satisfied with his professionalism

6 years ago

Reply from Endurance

Hello Fred,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Jul. 14th, 2020

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Tina Atlanta, GA

always great, everybody is very helpful. I love that Christoph R takes the time to make sure everything is understood, and my price is great!

6 years ago

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Patrickprod27 Houston, TX

Awesome customer service. Vnetta really helped me understand policy and gave me stellar assistance. I appreciate all her help!

6 years ago

Reply from Endurance

"Thank you for the 5 star rating."

May. 14th, 2020

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Chevonne Spinks New Canaan, CT

Horrible. Was scammed into purchasing this so called “best” warranty for my vehicle that covers everything even engine repairs. I specifically asked if my car broke down tomorrow would I be covered and was told I absolutely would. Months later I have engine issues and now I’m told that they won’t honor the repairs. Nope Endurance will not get away with this form of scam. They picked the wrong one.

6 years ago

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George Imhof Pasadena, MD

Megan was extremely helpful and friendly. It was a pleasure talking with her. She fixed a problem that has gone on for 3 months.

6 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review for our company!

May. 5th, 2020

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Truth Columbus, OH

Rude customer service and they absolutely refused to cancel my policy. I should not have to explain other than “I no longer need the service.” Had a representative hang up on me, called back got someone else named renetta and she also refused to cancel policy and preceded to yell on the phone! I was never rude to either of these representatives even after they continued to get rude with not only me, but my mother as well! This company is a scam. Horrible experience, wasted money! They still have not canceled my policy!

6 years ago

Reply from Endurance

Hello,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Apr. 20th, 2020