Name: Endurance
Rating: 4.0

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D. Cummings Humble, TX

They say and brag on the superior service and protection, but when the dust settles, maybe they are ALL just the SAME. They have me in a 24-month Payment Contact. They may cancel me or extend my term. My hope is that at least they look into new approaches to claim handling, vehicle upgrades, OEM updates, Industry trends, and service improvements.

4 years ago

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kelly rucker Farmington, MI

Went over details of the warranty program. Felt confident after speaking with the agent about my purchase.

4 years ago

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Endurance Las Vegas, NV

The young lady I talked with was very friendly and knowledgeable about the policy!! She helped be a lot. Thanks.

4 years ago

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Danielle Adams Belleville, IL

Carol H was very patiently. Would not let me off the phone until it was completed. Thank you you are amazing.

4 years ago

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Matthew Goff Lewisville, TX

Tabitha was very knowledgeable and helpful the entire call. I could hear her smile from beginning to end.

5 years ago

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Britney Jackson New York, NY

The customer service representative was very rude and rarely knew what they were talking about. One would tell me something, the next something different. Took me over 4 months and 3 to 4 representatives to get my policy canceled.

5 years ago

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Steve Tenisha New York, NY

DO NOT USE THIS COMPANY !!! They are fast in taking your money, but when it comes to fulfill your claims you will wait..... They will treat you like a dog, running after them. And they will do everything not to fulfill their part. I am waiting more then a week for their respond while my car still in the shop.

5 years ago Edited September 14, 2021

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NE Dream ,

The professionals I spoke with were knowledgeable, friendly and took their time to address any of my concerns.

5 years ago

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Kate Ottawa, IL

After speaking with Francisco, I now have the best extended service plan for my car. The price is reasonable for the coverage as well. Thank you.

5 years ago

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Greg Christianson Norfolk, NE

Eldridge Hampton was very complete on his explanation of the Secure Plus plan and was very enjoyable to converse with.

5 years ago

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Kyle Green Roanoke Rapids, NC

I trust endurance like I trust having on white pants with diarrhea. They voided my warranty claiming my tires were oversized by 4% . This has nothing to do with the torque converter that went bad in my 2016 f150. Then they stuck me with the diagnosis bill. Use them if you wish and get screwed later...

5 years ago

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Lawrence Williams Chesapeake, VA

If i can give Endurance no stars I will!!!! this was a nightmare dealing with these crooks. I paid them over 3000 dollars for that warranty,and everytime my car went in the shop they denied me and said they can't fix it due to normal wear and tear. God is my witness, I never dealt with a warranty this bad!!!!!

6 years ago

Reply from Endurance

Hello lawrence,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 31st, 2020

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Michael L Breaux Oak Harbor, WA

All three of the individuals I talked to were very helpful and polite and I got a fair deal Thank you

6 years ago

Reply from Endurance

Hello Michael,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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JOLANTA PERKINS

Good but I would like if I can reach them at a better number as well the rep can ask me about wanting to pay difference for Mercedes Benz parts instead of choosing for me.

6 years ago

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Valerie Davis Stockbridge, GA

The agent that I spoke to was very courteous and very quickly assisted me with the information that I was seeking.

6 years ago

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Simon Bailor Elmira, NY

First time user. I was impressed with the customer service and the ease of using your service. Thank you

6 years ago

Reply from Endurance

Hello Simon,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

May. 14th, 2020

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Deborah Muhammad Arlington, TX

I was getting the run around and hung on but I called back got Brittany and she handle my problem I hope my future with Endurance will be the best ever!

6 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review!

Apr. 28th, 2020

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Benjamin Hamilton Savannah, GA

I were told that I would receive my policy, card, and $250.00 shopping package. But as of this day l hav'nt received nothing.

6 years ago

Reply from Endurance

Hello Benjamin,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 24th, 2020

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Johanna Perez ,

I'm very upset! I pay my monthly payment yet my car breaks down, I look at my contract it states the part is covered under my policy, and I get a call from the mechanic that they reach endurance and they denied the claim. Not a honest company

6 years ago

Reply from Endurance

Hello Johanna,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Apr. 13th, 2020

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Greg Fountain Sr. Jacksonville, FL

Kim was very helpful in assisting me with my issue, appreciate you guys working with me at this time. Thanks again Greg Fountain

6 years ago

Reply from Endurance

I will pass down the information to Kim. Thank you again for being a great customer!

Apr. 13th, 2020

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Johnel Varnum Asheville, NC

Jeff is wonderful. He's patience and understanding and he work with you. That makes me feel very comfortable.

6 years ago

Reply from Endurance

Hello Johnel,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Patricia Stewart Chesterfield, MO

I haven’t had to use the warranty but times I’ve had to change information people have been very nice and informed.

6 years ago

Reply from Endurance

Hello Patricia,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Stephen fazio Floral Park, NY

They did the write thing By me. I was going to cancel but do to the friendly customer service I kept the policy.

6 years ago

Reply from Endurance

Hello Stephen,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Werd15 Dallas, TX

They sell you a service but no service is rendered! They sent out a inspector, that could not find the dipstick, looked at the oil and told me I drove the car too hard. They denied the claim, no questions asked....... hung up on me after they told me they were on my side.?????? DO NOT SPEND YOUR HARD EARNED MONEY!!!!!!

6 years ago

Reply from Endurance

Hello,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. In order for us to be able to assist you in this matter we will need further information to locate you in the system. Please call us at 866-432-4443 and ask for the Customer Experience Department. We do not want you to put your personal information up online so it would be best to call in.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Mar. 23rd, 2020

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Ardian 'Ewa Beach, HI

I submitted my info for a quote on their website for my new vehicle requesting them to email. They didn't, i got a call instead and was put through high pressure salesperson (may as well be robots)and manager after manager. I could say they try to bully and guilt you into signing up. Due to that i didn't buy their warranty.

6 years ago

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P. Kennedy Valdosta, GA

Watch your money. When they actually have to pay out they are slow to pay out and drag their feet. Multiple national dealers agree on what needs to be done and they refuse to fix it. It is covered under the warranty and still fighting it.

6 years ago

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Frances Saykaly

I've received several notices from Endurance regarding their price increases, including a Customer Code number. They state their service contract designed "specifically for my vehicle". The trouble is: I don't even own a vehicle. Can you say "SCAM"!!

6 years ago

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Gregory P. Crnkovic Joliet, IL

Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.

8 years ago

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george

I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.

9 years ago

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Luana Pace Jersey City, NJ

Was a great. Help.. Helped me w all my ? .. Was very greatfull i will definitely. Recomend my friendz

9 years ago

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Gloria Wright Auburn Hills, MI

Art was very pleasant to speak with. He is the best customer service representative I have dealt with in a long time.

9 years ago

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Robert Browne Cleveland, OH

Was not happy with so many exclusions in the contract Called to cancel policy. Which was achieved, but spent an extraordinary time on hold, and was passed from one person to another

4 years ago

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Verified Customer

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Wilkerson

The company is honest and fair with its warranty

6 years ago

Reply from Endurance

Thank you for taking the time to leave a review for us!

Sep. 18th, 2020

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Verified Customer

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Valencia Wortham Claymont, DE

Have not used it yet. The customer service representatives are courteous.

7 years ago

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Verified Customer

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Elizabeth Moslander Lake Zurich, IL

Company seems nice but I think they are expensive for the coverage provided

7 years ago

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Jose Marrero

Very helpful and informative and cuts right to the point on answering a my question which is great!

4 years ago

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Ashia Allen Champaign, IL

I had a wonderful experience today. She me paying a bill delightful by making me laugh.

4 years ago

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Jarrod January Ellicott City, MD

I was impressed that I received a callback in such a timely manner. The tech was very professional

4 years ago

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David Veller Chicago, IL

Very friendly and helpful! First time using your service, I just needed some advice.

4 years ago

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K Jonas New Braunfels, TX

Kim was very helpful and provided good information. The wait time on hold was almost an hour though.

4 years ago

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Derrick Broadway Baltimore, MD

I spoke with Rodney who has excellent customer service. He helped me greatly and meet all my needs

4 years ago

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Beth Paul CA

My representative was very courteous friendly and helpful. She was very informative

4 years ago

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bo shumate

A very nice person to talk to just a calm relaxing person in a time of stress thank you very much

4 years ago

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Mr. Dale Simmons, Sr New Bern, NC

Great Customer Service and made sure my needs were met for my call in the first place..

4 years ago

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Alan Henson Ellijay, GA

Jazmyn went above and beyond to help me get a rental car. She is a STAR employee with this company.

4 years ago

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Willie Thompson Lumberton, TX

Tabitha was very friendly, took care of all of my concerns in a quick and professional manner.

4 years ago

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Austin Mays Minneapolis, MN

Awesome customer service. The representative worked with me until the solution was found.

4 years ago

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Chirag Patel Titusville, FL

Customer support was great! Nice and helpful, gave all the information we needed.

4 years ago

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Donald Reyna New York, NY

Worst customer service there is, They NEVER paid out on any claims. Even all the claims were "covered" by them and they would find a reason to not pay them. Useless company and Useless customer service.

5 years ago

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Kerndj173 Silver Spring, MD

Great customer service. Robert V. Was great on explaining the warranty and whats covered

5 years ago